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description: Page 5 - See the list of the best IT Ticketing Systems solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 5 - IT Ticketing Systems - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](https://www.capterra.co.za/directory/32623/it-ticketing-systems-software/software) > [Page 5](https://www.capterra.co.za/directory/32623/it-ticketing-systems-software/software?page=5)

# IT Ticketing Systems

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [Deskpro](https://www.capterra.co.za/software/127288/deskpro) — 4.6/5 (38 reviews) — Powerful and robust helpdesk software for all industries and organizations; available through Cloud hosting or self-hosted On-Premise.
2. [Agiloft](https://www.capterra.co.za/software/101273/agiloft) — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
3. [UseResponse](https://www.capterra.co.za/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
4. [TeamGram](https://www.capterra.co.za/software/167763/teamgram) — 4.9/5 (35 reviews) — Intuitive CRM that will increase your sales performance.Manage your sales pipeline and beat the competition. Try FREE for 14 days\!
5. [EcholoN](https://www.capterra.co.za/software/189744/echolon) — 4.7/5 (35 reviews) — Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
6. [PersistIQ](https://www.capterra.co.za/software/143625/persistiq) — 3.0/5 (34 reviews) — PersistIQ helps sales teams to launch personalized outbound campaigns with multiple touch points.
7. [Totango](https://www.capterra.co.za/software/123781/totango) — 3.7/5 (33 reviews) — Totango maximizes adoption, retention, and expansion with actionable insights, scalable tools, and customer engagement.
8. [edge CRM](https://www.capterra.co.za/software/185769/edge-crm) — 4.6/5 (33 reviews) — AI driven application that helps you enhance your productivity and sales efficiency.
9. [Focus Softnet](https://www.capterra.co.za/software/191388/centra-hub-crm) — 3.9/5 (31 reviews) — CentraHub CRM is fully customizable integrated sales, marketing, and service suite to automate conversion for growing businesses.
10. [Cayzu](https://www.capterra.co.za/software/134057/cayzu) — 5.0/5 (30 reviews) — Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently.
11. [ALVAO Service Desk](https://www.capterra.co.za/software/143589/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
12. [Helpshift](https://www.capterra.co.za/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
13. [BlueCamroo](https://www.capterra.co.za/software/101736/bluecamroo) — 4.4/5 (28 reviews) — Web-based lead management, CRM, project management, time tracking, billing, and support ticketing.
14. [FocalScope](https://www.capterra.co.za/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
15. [karmaCRM](https://www.capterra.co.za/software/45248/karmacrm) — 4.5/5 (27 reviews) — Experience the most intuitive CRM in the world. Foster customer relationships without expensive add-ons and complex interfaces.
16. [RAYNET CRM](https://www.capterra.co.za/software/136797/raynet-crm) — 4.9/5 (27 reviews) — Conquer chaos with CRM software. All contacts, deals, your calendar, and your sales pipeline analysis in one place.
17. [GoSquared](https://www.capterra.co.za/software/154150/gosquared) — 4.9/5 (27 reviews) — Award-winning software to understand and engage with your customers.
18. [JDisc Discovery](https://www.capterra.co.za/software/130077/jdisc-discovery) — 4.7/5 (26 reviews) — Boost your IT ticketing system with accurate, automated asset data from JDisc Discovery for faster, smarter support.
19. [Soffront CRM](https://www.capterra.co.za/software/9990/soffront-crm) — 4.3/5 (24 reviews) — Soffront offers an award winning integrated CRM spanning marketing, sales and service.
20. [ConvergeHub](https://www.capterra.co.za/software/134185/convergehub) — 4.8/5 (24 reviews) — Built for Growth. Trusted by SMBs. ConvergeHub simplifies customer management by combining sales, marketing, support, and billing into
21. [Magentrix](https://www.capterra.co.za/software/142908/magentrix) — 4.7/5 (24 reviews) — We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
22. [Snapforce](https://www.capterra.co.za/software/137235/snapforce-crm) — 4.1/5 (24 reviews) — Snapforce is an easy to use CRM software, used by more than 65,000 users in 12 countries.
23. [Anthill](https://www.capterra.co.za/software/167962/anthill-crm) — 5.0/5 (24 reviews) — Anthill is a process-centric CRM allowing companies to manage their unique customer journey across Sales, Admin and Support teams.
24. [Allbound](https://www.capterra.co.za/software/141976/allbound) — 4.9/5 (23 reviews) — Unleash the power of relationships. Our focus goes beyond enabling you to reduce costs and drive more revenue through PRM technology.
25. [Qualaroo](https://www.capterra.co.za/software/114046/qualaroo) — 4.7/5 (20 reviews) — Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues.

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## Related Categories

- [Sales Tracking Software](https://www.capterra.co.za/directory/32744/sales-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32623/it-ticketing-systems-software/software)
- [All Categories](https://www.capterra.co.za/directory)

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Sign up for a no-risk free trial today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/532c3b4f-2b51-4bf8-b5f7-da9605afc3cd.png","url":"https://www.capterra.co.za/software/45248/karmacrm","@type":"ListItem"},{"name":"RAYNET CRM","position":16,"description":"Raynet CRM is a user-friendly customer relationship management tool packed with powerful features, making it a great choice for companies with sophisticated business processes that are ready to go digital. 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This ensures that every ticket is linked to accurate asset details, helping service teams resolve incidents faster and make data-driven decisions.\n\nSeamless integrations with popular ticketing and ITSM platforms like Jira Service Management, ServiceNow, and i-doit allow support agents to access device and user information directly within their ticketing interface. The result: fewer manual updates, faster troubleshooting, and improved service quality. JDisc Discovery is the perfect companion for efficient, transparent, and automated IT support workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/784f572a-cadf-4af4-817b-4ab8672490c0.png","url":"https://www.capterra.co.za/software/130077/jdisc-discovery","@type":"ListItem"},{"name":"Soffront CRM","position":19,"description":"Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. 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Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/059561a8-75e4-42c8-aae9-856a45d42950.png","url":"https://www.capterra.co.za/software/142908/magentrix","@type":"ListItem"},{"name":"Snapforce","position":22,"description":"Snapforce is a CRM system to help any size organization grow their business. Snapforce is known for it's simplicity and ease of use. The intuitive design and constant focus on usability gives Snapforce a competitive edge in this crowded space. You can track and manage your leads, deals (opportunities), organizations, contacts, products and activities. 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Our technology shows you how to leverage partner behavior data into revenue signals. As the traditional partner model evolves into a true ecosystem, those with relationship insights have a competitive advantage.\n\nYou need more than just a PRM platform – you need Allbound.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/baaa559a-e8c1-4d64-8bdd-9694c351c9db.png","url":"https://www.capterra.co.za/software/141976/allbound","@type":"ListItem"},{"name":"Qualaroo","position":25,"description":"Qualaroo is a powerful customer feedback tool that helps you collect customer insights 10 times more valuable than email surveys. Its proprietary pop-up surveys called Nudges, allow you to ask your users the right questions at the right time. Ready-made nudge templates help you save time in creating web, in-app, and link surveys. Its AI-powered sentiment analysis feature backed by IBM Watson easily deciphers users motives and feelings from their responses to open-ended survey questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51246d0-5852-4d37-9546-5db1614f44b8.png","url":"https://www.capterra.co.za/software/114046/qualaroo","@type":"ListItem"}],"numberOfItems":25}
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