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IT Ticketing Systems
IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis. Read more Read less
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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
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Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system!
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
ConnectWise ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise ScreenConnect (formerly ConnectWise Control) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you and your team -- everywhere you work.
Nimble is the simple, smart CRM for Office 365 & G Suite that works for you by automatically combining your contacts, communication histories, email inboxes, and calendar appointments with over 250+ SaaS business app contacts and social media connections (including Linkedin, Twitter, Facebook) into one unified team relationship manager.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.
LiveAgent, a cloud-based Help Desk Software with 200+ integrations and AI capabilities streamlines customer communication via a shared inbox. Key features include social media integration, unlimited ticket history, and call recordings. Used by companies like BMW, Yamaha, and Huawei, it serves 150M users worldwide.
Start with a free 1-month trial, no credit card needed.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence.
NetSuite is an all-in-one cloud business management solution that helps more than 40,000 organizations operate more effectively by automating core processes and providing real-time visibility into operational and financial performance. With a single, integrated suite of applications for managing accounting, order processing, inventory management, production, and supply chain and warehouse operations, NetSuite gives companies clear visibility of their information and control of their business.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money.
Asset Panda is a powerful cloud-based asset lifecycle management platform that helps you keep track of your devices and create interdependencies between them. Our customizable software adapts to your unique workflows and use cases, whether you're tracking computers or construction materials. Asset Panda's secure software allows unlimited users to update records from anywhere, both on the web and on our mobile app.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget).
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid.
mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Act! Premium empowers you to market better, sell more, and create customers for life.
Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! Premium accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment for maximum flexibility!
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
SysAid ITSM and Help Desk liberates teams and reduces ticket count by 40% using generative AI across all service management elements.
SysAid is the next-gen of AI-Powered ITSM and Help Desk platforms: a comprehensive solution with generative AI implemented into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.
Employees are no longer left frustrated by clunky interfaces or long wait times. SysAid delivers a fully conversational user experience, allowing them to interact with the help desk through chat, email, familiar platforms like Teams, or a self-service portal.
The impact goes beyond efficiency. SysAid fosters a culture of exceptional service. Employees consistently receive reliable, easily accessible support, boosting morale and productivity.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
Maximizer CRM is a game-changing solution designed specifically for the unique challenges that sales managers and sales teams face.
Maximizer is a powerful solution specifically designed for sales. We understand the unique challenges faced by sales managers & sales teams. That's why we provide a game-changing alternative to complex CRM solutions for efficient sales activity management. With Maximizer's robust analytics and insights, you can effortlessly monitor & achieve your revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.
Try Maximizer today!
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
An all-in-one business management platform offering essential tools for managing projects, tasks, financials, team, and sales.
Flowlu is an all-in-one business management platform equipped with essential tools to handle projects, tasks, accounting, and sales. It provides a comprehensive overview of daily operations within your company, allowing you to track every aspect of your business. From monitoring team workload and time spent on tasks to managing overall costs and customer invoices, Flowlu ensures you stay on top of everything that matters.
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Features
- Change Management
- Problem Management
- Self Service Portal
- Help Desk Management
- Support Ticket Tracking
- Activity Dashboard
- Reporting/Analytics
- Incident Management
- Task Management
