---
description: Discover and compare Free IT Ticketing Systems Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free IT Ticketing Systems - Capterra South Africa 2026
---

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# IT Ticketing Systems

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [Focus Softnet](https://www.capterra.co.za/software/191388/centra-hub-crm) — 3.9/5 (31 reviews) — CentraHub CRM is fully customizable integrated sales, marketing, and service suite to automate conversion for growing businesses.
2. [Helpshift](https://www.capterra.co.za/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
3. [BlueCamroo](https://www.capterra.co.za/software/101736/bluecamroo) — 4.4/5 (28 reviews) — Web-based lead management, CRM, project management, time tracking, billing, and support ticketing.
4. [FocalScope](https://www.capterra.co.za/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
5. [JDisc Discovery](https://www.capterra.co.za/software/130077/jdisc-discovery) — 4.7/5 (26 reviews) — Boost your IT ticketing system with accurate, automated asset data from JDisc Discovery for faster, smarter support.
6. [MDidentity](https://www.capterra.co.za/software/177180/mdidentity) — 4.9/5 (16 reviews) — Reputation management solurion that helps businesses generate reviews, manage online presence \& track patient satisfaction via surveys.
7. [Woopra](https://www.capterra.co.za/software/155465/woopra) — 4.3/5 (13 reviews) — Woopra is customer journey analytics software that analyzes and visualizes the complete customer experience.
8. [Wowdesk](https://www.capterra.co.za/software/183320/help-desk-solution) — 4.7/5 (11 reviews) — Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
9. [Suptask](https://www.capterra.co.za/software/215702/suptask) — 4.7/5 (10 reviews) — Internal ticketing system purely on Slack where your conversations and messages turns into structured tickets.
10. [Helprace](https://www.capterra.co.za/software/135036/helprace) — 4.7/5 (7 reviews) — Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting
11. [VeriShow](https://www.capterra.co.za/software/163727/verishow) — 5.0/5 (5 reviews) — Cloud-based video chat solution for businesses to co-browse and share content and streamline sales and customer service processes.
12. [LionO360 CRM](https://www.capterra.co.za/software/180402/lionobytes-crm) — 5.0/5 (5 reviews) — We help growing businesses increase sales, improve customer relationships \& grow with our cloud-based CRM, FSM \& ERP business platform.
13. [Web Tracks](https://www.capterra.co.za/software/38130/web-tracks) — 4.3/5 (3 reviews) — Audits and tracks PC's, peripherals, software media, licensing \& documentation, purchasing and help desk tickets \& more.
14. [CRMNEXT](https://www.capterra.co.za/software/118388/crmnext) — 4.5/5 (2 reviews) — CRMNEXT is a global CRM solution provider, a specialist in optimizing customer relationships.
15. [HelpdeskEddy](https://www.capterra.co.za/software/150507/helpdeskeddy) — 5.0/5 (2 reviews) — An efficient web-based system of customer service with live chat and mobile integration included in all versions.
16. [SutiCRM](https://www.capterra.co.za/software/166258/suticrm) — 4.5/5 (2 reviews) — Manage \& make the most of your customer interactions with SutiCRM, intuitive CRM software specifically tailored to your business needs.
17. [Web+Center](https://www.capterra.co.za/software/67731/web-center) — 5.0/5 (1 reviews) — It is a suite of web-based Help Desk and service desk , CRM and customer self-help applications available onsite or in the cloud.
18. [Wolken ServiceDesk](https://www.capterra.co.za/software/160047/wolken-service-desk) — 4.0/5 (1 reviews) — An Enterprise configurable and ready-to-use ServiceDesk solution for Customer Service \& ITSM deployed on cloud infrastructure.
19. [BoldDesk](https://www.capterra.co.za/software/1032611/bolddesk) — 5.0/5 (1 reviews) — BoldDesk is premium customer service software that allows your organization to turn customers into fans.
20. [Second CRM](https://www.capterra.co.za/software/144727/second-crm) (0 reviews) — Cloud based easy to use software to improve customer relationships, increase sales and much more.
21. [Foore](https://www.capterra.co.za/software/189283/foore-data-labs) (0 reviews) — Customer communication and engagement platform for Beauty and wellness businesses.
22. [Sygma](https://www.capterra.co.za/software/1052684/sygma) (0 reviews) — Cloud-based \& on-premise IT management tool that helps teams handle support tickets, asset inventory, online documents, and more.
23. [AI Autopilot](https://www.capterra.co.za/software/1081899/AI-Autopilot) (0 reviews) — AI Autopilot is an agentic AI platform that delivers intelligent IT automation solutions for managed service providers.

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## Related Categories

- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)

## Links

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-----

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