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description: Page 3 - See the list of the best Call Center Workforce Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 3 - Call Center Workforce Management Software - Prices & Reviews - Capterra South Africa 2026
---

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# Call Center Workforce Management Software

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> Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking.

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## Products

1. [Sprinklr Service](https://www.capterra.co.za/software/1044982/sprinklr-service) — 5.0/5 (2 reviews) — Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels.
2. [DVSAnalytics Workforce Optimization](https://www.capterra.co.za/software/1013557/dvsanalytics-workforce-optimization) — 5.0/5 (1 reviews) — Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.
3. [SalesLens](https://www.capterra.co.za/software/1046333/saleslens) — 5.0/5 (1 reviews) — Maximize Sales Team Efficiency with AI-Driven Sales Call Analysis and Coaching. Use the next generation of AI to analyze call context
4. [Zoom Contact Center](https://www.capterra.co.za/software/1060658/zoom-contact-center) — 5.0/5 (1 reviews) — Contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.
5. [storm](https://www.capterra.co.za/software/142866/storm) (0 reviews) — The only FedRAMP high full stack cloud contact center solution with industry-leading reliability (\>99.999%), CSAT, and scalability.
6. [DCDial](https://www.capterra.co.za/software/186810/could-call-center) (0 reviews) — A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.
7. [Puzzel](https://www.capterra.co.za/software/192554/puzzel) (0 reviews) — Puzzel is customer service software offering omnichannel contact center \& digital engagement tools to empower service teams.
8. [GoContact](https://www.capterra.co.za/software/201861/contact-center-platform) (0 reviews) — GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and AI.
9. [3C Plus](https://www.capterra.co.za/software/219652/3c-plus) (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
10. [Solvice](https://www.capterra.co.za/software/1012143/solvice) (0 reviews) — Solvice is a SaaS solution that adds a layer of intelligence to scheduling solutions.
11. [Verint Forecasting and Scheduling](https://www.capterra.co.za/software/1032787/verint-forecasting-and-scheduling) (0 reviews) — Workforce management solution that helps businesses manage time off requests, track interactions, monitor compliance, and more.
12. [CommandLink SD-WAN](https://www.capterra.co.za/software/1045261/commandlink-sd-wan) (0 reviews) — CommandLink SD-WAN is a network management solution that helps enterprises manage and optimize WAN performance.
13. [InsightPro](https://www.capterra.co.za/software/1082505/InsightPro) (0 reviews) — Clarity that stabilizes turnaround, reduces leakage, and reinforces confidence across members, providers, and regulatory stakeholders.
14. [SuccessKPI](https://www.capterra.co.za/software/1082660/SuccessKPI) (0 reviews) — Contact center quality assurance solution that helps bsuinesses manage workforce, speech analytics, agent coaching, and more.

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## Related Categories

- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32607/call-center-workforce-management/software)
- [All Categories](https://www.capterra.co.za/directory)

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