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description: Page 2 - See the list of the best Call Center Workforce Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 2 - Call Center Workforce Management Software - Prices & Reviews - Capterra South Africa 2026
---

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# Call Center Workforce Management Software

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> Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking.

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## Products

1. [MaxContact](https://www.capterra.co.za/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
2. [BroadVoice Cloud PBX](https://www.capterra.co.za/software/146949/cloud-pbx) — 4.4/5 (30 reviews) — Stay connected anywhere with high-quality and reliable cloud-based business phone systems, including phone, SMS, video, and chat.
3. [Ytel](https://www.capterra.co.za/software/123451/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.
4. [Sales Sling](https://www.capterra.co.za/software/173979/sales-sling) — 4.4/5 (24 reviews) — 100% Cloud-Based Dialer \& Lead Management Technology - Convert More Leads to Sales with One Sales Platform for your Entire Company
5. [RingCentral Engage Voice](https://www.capterra.co.za/software/132179/ringcentral-engage-voice) — 4.5/5 (23 reviews) — Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform.
6. [Contact Center as a Service (CCaaS)](https://www.capterra.co.za/software/169024/call-center) — 4.0/5 (21 reviews) — Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
7. [UniVoIP](https://www.capterra.co.za/software/155023/cloud-call-center-solution) — 4.7/5 (20 reviews) — Communications and collaboration solutions to enhance workplace productivity and delight customers.
8. [Workforce Optimization (WFO)](https://www.capterra.co.za/software/126737/monet-live-wfo) — 4.4/5 (19 reviews) — A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
9. [Alvaria Cloud](https://www.capterra.co.za/software/167594/alvaria) — 4.3/5 (18 reviews) — Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments
10. [Samu](https://www.capterra.co.za/software/1053093/samu) — 4.7/5 (15 reviews) — Sales training \& coaching solution that records, transcribes, and analyzes sales video calls. It's the Gong for Spanish Speaking Reps.
11. [OXON](https://www.capterra.co.za/software/159228/oxon) — 4.9/5 (14 reviews) — A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
12. [LeadDesk](https://www.capterra.co.za/software/130134/leaddesk) — 4.8/5 (13 reviews) — LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise.
13. [Avaya Experience Platform](https://www.capterra.co.za/software/212871/aura-call-center-elite) — 4.7/5 (11 reviews) — Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints.
14. [Teamlead](https://www.capterra.co.za/software/1011341/rooster-planner) — 4.6/5 (10 reviews) — With Teamlead, every customer service team — big or small — can predict their workload and automatically schedule their agents.
15. [Surfboard](https://www.capterra.co.za/software/1039354/surfboard) — 4.6/5 (9 reviews) — Surfboard is the simpler, fairer WFM platform for customer support teams
16. [Callbox](https://www.capterra.co.za/software/1046395/callbox) — 4.9/5 (7 reviews) — Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace
17. [CallAI](https://www.capterra.co.za/software/1051183/callai) — 4.7/5 (7 reviews) — Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features.
18. [MiContact Center Business](https://www.capterra.co.za/software/164475/micloud-contact-center-business) — 4.2/5 (5 reviews) — Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.
19. [Servetel](https://www.capterra.co.za/software/198854/servetel) — 3.4/5 (5 reviews) — Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises.
20. [Cisco Unified Contact Center Express](https://www.capterra.co.za/software/212123/cisco-unified-contact-center-express) — 4.4/5 (5 reviews) — Cisco Unified Contact Center Express provides an interactive voice response (IVR) ports that is easy to deploy and manage.
21. [Softdial Contact Center](https://www.capterra.co.za/software/27969/softdial-contact-center) — 5.0/5 (4 reviews) — Flexible Cloud Contact Center Software Platform sold globally as CCaaS, \& to enterprises. Fully blended omnichannel, quick deployment.
22. [Connex One](https://www.capterra.co.za/software/179275/connex-one) — 3.0/5 (3 reviews) — Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers
23. [yoummday](https://www.capterra.co.za/software/1043782/yoummday) — 4.7/5 (3 reviews) — Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform.
24. [Vantage Point](https://www.capterra.co.za/software/34250/vantage-point) — 4.0/5 (2 reviews) — Vantage Point software by Pipkins provides scheduling, forecasting, and planning tools for contact centers.
25. [Qfiniti](https://www.capterra.co.za/software/172345/qfiniti) — 4.5/5 (2 reviews) — Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics.

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## Related Categories

- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32607/call-center-workforce-management/software)
- [All Categories](https://www.capterra.co.za/directory)

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