---
description: Page 3 - See the list of the best Knowledge Base Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 3 - Knowledge Base Software - Prices & Reviews - Capterra South Africa 2026
---

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# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [Creatio CRM](https://www.capterra.co.za/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) — New Era of CRM: Built on AI. Ready to act
2. [SuperOffice CRM](https://www.capterra.co.za/software/39294/superoffice-crm) — 4.2/5 (132 reviews) — Most user-friendly CRM platform on the market.
3. [Web Help Desk](https://www.capterra.co.za/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
4. [Supportbench](https://www.capterra.co.za/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
5. [Workbooks](https://www.capterra.co.za/software/109648/workbooks-crm) — 4.3/5 (112 reviews) — Workbooks is the 'No-BS' CRM, combining its award-winning software platform with outstanding consultancy, implementation and support.
6. [Deskero](https://www.capterra.co.za/software/131179/deskero) — 4.7/5 (112 reviews) — Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
7. [TOPdesk](https://www.capterra.co.za/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
8. [InvGate Service Management](https://www.capterra.co.za/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
9. [monday service](https://www.capterra.co.za/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
10. [Shelf](https://www.capterra.co.za/software/146524/shelf) — 4.8/5 (106 reviews) — Shelf is \#1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions.
11. [Helpjuice](https://www.capterra.co.za/software/130533/helpjuice) — 4.7/5 (102 reviews) — Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
12. [Paperflite](https://www.capterra.co.za/software/163946/paperflite) — 4.9/5 (98 reviews) — Sales enablement tool that allows marketing \& sales teams to discover, share and track content and get real-time engagement analytics.
13. [OTRS](https://www.capterra.co.za/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications for ITSM, Customer Svc and Security.
14. [HappyFox Help Desk](https://www.capterra.co.za/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
15. [Kallidus Learn](https://www.capterra.co.za/software/133015/kallidus-lms) — 4.5/5 (90 reviews) — Kallidus accelerates the way you build compliant, skilled, and high-performing teams.
16. [Groove](https://www.capterra.co.za/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
17. [Axero](https://www.capterra.co.za/software/129326/axero) — 4.5/5 (87 reviews) — Unlock your company’s knowledge by centralizing files and platforms in one integrated knowledge management base. AI-powered search.
18. [PlanPlus Online](https://www.capterra.co.za/software/132397/planplus-crm) — 4.0/5 (85 reviews) — PlanPlus Online is an online productivity solution that provides leaders with a planner to plan, execute, and achieve goals.
19. [keelearning](https://www.capterra.co.za/software/189914/keelearning) — 4.6/5 (83 reviews) — Our learning management system including quiz function is intended to be mobile from day 1. This is also reflected in the usability.
20. [SalesNOW](https://www.capterra.co.za/software/129914/salesnow) — 4.6/5 (81 reviews) — SalesNOW is the Mobile \& Online CRM Your Sales Team Will Love\!\! Designed to help your team to sell more, sell faster and work anywhere.
21. [SPOTIO](https://www.capterra.co.za/software/157701/spotio) — 4.3/5 (78 reviews) — Field sales acceleration platform that helps businesses with pipeline building, task automation, sales tracking, and route planning.
22. [Track-It\!](https://www.capterra.co.za/software/67028/track-it) — 4.0/5 (77 reviews) — Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
23. [Whatfix](https://www.capterra.co.za/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
24. [Oracle E-Business Suite](https://www.capterra.co.za/software/214932/oracle-e-business-suite) — 4.3/5 (76 reviews) — Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user
25. [osTicket](https://www.capterra.co.za/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.

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## Related Categories

- [IT Ticketing Systems](https://www.capterra.co.za/directory/32623/it-ticketing-systems-software/software)
- [Sales Tracking Software](https://www.capterra.co.za/directory/32744/sales-tracking/software)
- [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32454/knowledge-base/software)
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-----

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