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Knowledge Base Software
Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.
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Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
Learn more about Helpjuice
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.
- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS
- Instant Intelligent Search brings up the RIGHT results the first time you type
- Advanced Analytics give you the right insight into your KB & how to improve it
- Other features include Multi-Lingual, SSO, Custom Domain, API
Learn more about Helpjuice
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
Learn more about Zoho Desk
Zoho Desk is a web-based customer service software. It helps you embed a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.
Learn more about Zoho Desk
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support
Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration, and analytics functionality to enable internal employees and customer facing organisations to significantly increase productivity. Search taking uses directly to the relevant answer within long documents, advanced content creation and moderation processes combine with high levels of insight ensuring knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise.
Learn more about Universal Knowledge
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Aha! Knowledge is the AI-powered product information hub — share all of your documents in a central place.
Learn more about Aha!
Aha! Knowledge is the AI-powered product information hub. Create internal wikis and product knowledge bases to easily share important documents with colleagues and customers. It also includes built-in whiteboard capabilities, so you can add visual diagrams. Use AI to quickly draft high-quality content and choose from more than 100 expertly-crafted templates for every aspect of product development — or create your own — to capture information in a consistent way.
Use Aha! Knowledge as a seamlessly integrated part of Aha! Roadmaps to document all of your product information alongside your strategic plans.
Learn more about Aha!
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
Salesforce Sales Cloud is a robust sales platform that streamlines processes, boosts productivity, and drives revenue growth. This AI-powered CRM integrates human sales efforts with intelligent agents to speed up the sales cycle. It offers visibility into the sales pipeline, providing insights for faster prospecting and opportunity management. Automation features reduce manual tasks, allowing sales reps to focus on high-value activities and close deals more quickly. A key feature is its ability to unify data from various sources, creating a comprehensive customer view. With Salesforce's AI, the platform offers smarter insights and recommendations, helping sales teams sell more effectively. Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.
Learn more about Salesforce Sales Cloud
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Learn more about Dynamics 365
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date.
Create a dynamic knowledge base your whole team can contribute to while they work. That way, important information never gets lost when people move between teams or roles, and your team guidelines and enablement material are always up-to-date. Then easily navigate your knowledge database with custom statuses, hashtags, and filters to find exactly what you need in seconds.
Learn more about monday.com
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.
The customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place.
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
Learn more about Confluence
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Learn more about Freshdesk
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes.
Deliver reliable knowledge base tools and empower your customers. Create community forums, knowledge base articles, & FAQs with ease. with LiveAgent's knowledge management solution, you can post relevant articles, provide answers to questions, use advanced analytics, and enjoy other powerful features.
LiveAgent delivers the best customer experience to companies like BMW, Yamaha, Huawei, and 150M end-users worldwide.
Start with a 1 month free trial, no credit card required, and no contracts.
Learn more about LiveAgent
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.
Centralize your company’s knowledge in Connecteam’s tailor-made knowledge center of policy and procedural expectations for all employees. Grant reserved access to your selected groups of employees and know when each employee has learned and understood the material. Then put them to the test with customizable quizzes. Keep your library organized, secure, and accessible with easy-to-manage folders and subfolders.
Learn more about Connecteam
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
An open-source suite of integrated apps to manage CRM, POS, website, eCommerce, sales, accounting, warehouse, HR, marketing, and more.
Odoo is an integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, sales, project, manufacturing, inventory, and accounting, among others. Odoo is an all-in-one software solution designed to meet the needs of businesses of all sizes.
Learn more about Odoo
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Bitrix24 is a comprehensive online workspace software that offers CRM, task management, online meetings, and other business tools.
Bitrix24 is an all-in-one online workspace software offering a comprehensive CRM solution to manage sales leads, deals, contacts, and pipelines. It provides advanced contact center capabilities for omnichannel communications and includes sales enablement features like estimates, invoices, an online product catalog, and payment processing integration.
Beyond CRM, Bitrix24 offers task and project management tools with Kanban boards, Gantt charts, Scrum task lists, checklists, subtasks, and time tracking. It supports team collaboration with chat, video calls, and document sharing, accessible via mobile apps.
Learn more about Bitrix24
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well thier software product is being adopted.
TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
Learn more about TeamSupport
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
AI-powered knowledge management. Find info from anywhere without leaving the apps you're already working in.
AI-powered knowledge management. Find info from anywhere without leaving the apps you're already working in.
Learn more about Guru
Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Freshservice is a cloud-based help desk solution that helps businesses manage IT assets, inventory data, product releases, and more.
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Learn more about Freshservice
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Learn more about SolarWinds Service Desk
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
Learn more about Agile CRM
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.
SysAid is an ITSM software platform that enhances IT service delivery. It features AI-powered chatbots, workflow automation, and asset management. SysAid's AI Copilot aids IT agents by categorizing and routing tickets, providing case summaries and sentiment analysis. The AI chatbot, available via chat, email, and Microsoft Teams, offers quick answers for end-users, ensuring a consumer-grade support experience.
SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating seamless task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues.
SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions. SysAid's blend of AI features, automation, and asset management makes it a comprehensive ITSM solution for delivering exceptional IT service.
Learn more about SysAid
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
Learning management system that helps businesses with course creation, automated enrollment, certificate management, and more.
360Learning fosters internal mobility to solve the talent shortage by empowering companies to upskill from within. By turning experts into champions for employee, customer, and partner growth, companies upskill workforce fast to meet tomorrow’s business demands. 360Learning’s comprehensive learning platform combines LMS and LXP capabilities coupled with collaborative learning Academies to power business’s upskilling flywheel.
Learn more about 360Learning
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Features
- Rich Text Editor
- Self Service Portal
- Multi-Language
- Feedback Management
