---
description: Page 4 - See the list of the best Customer Support Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 4 - Customer Support Software - Prices & Reviews - Capterra South Africa 2026
---

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# Customer Support Software

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> Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs.

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## Products

1. [Planhat](https://www.capterra.co.za/software/149430/planhat) — 4.6/5 (28 reviews) — Planhat is a customer platform built to give insights, manage workflow and drive customer experience.
2. [C-Desk](https://www.capterra.co.za/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
3. [Helpwise](https://www.capterra.co.za/software/197123/helpwise) — 4.7/5 (27 reviews) — Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts \& many other channels.
4. [Trengo](https://www.capterra.co.za/software/177967/trengo) — 4.1/5 (26 reviews) — Customer delight always wins.
5. [Magentrix](https://www.capterra.co.za/software/142908/magentrix) — 4.7/5 (24 reviews) — We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
6. [eBanqo](https://www.capterra.co.za/software/1015991/ebanqo) — 4.2/5 (22 reviews) — A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels.
7. [hello24.ai](https://www.capterra.co.za/software/1033570/hello24ai) — 4.7/5 (22 reviews) — hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp.
8. [ClickDesk](https://www.capterra.co.za/software/125631/clickdesk) — 3.4/5 (21 reviews) — Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
9. [Grasp](https://www.capterra.co.za/software/137037/grasp) — 4.6/5 (21 reviews) — One platform for all your customer conversations through every channel. The team inbox to give undivided attention to your customers.
10. [Replyco](https://www.capterra.co.za/software/204918/replyco) — 4.7/5 (21 reviews) — Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces.
11. [charles](https://www.capterra.co.za/software/1012151/charles) — 4.4/5 (21 reviews) — WhatsApp marketing platform that enables businesses to to build, scale and drive revenue from a WhatsApp channel.
12. [VSight Remote](https://www.capterra.co.za/software/202824/vsight-remote) — 4.7/5 (20 reviews) — VSight’s AR Remote Assistance offers secure, real-time expert support to resolve issues quickly, reducing downtime, and cutting costs.
13. [Hipporello Service Desk for Trello](https://www.capterra.co.za/software/1010843/hipporello) — 4.8/5 (20 reviews) — An easy-to-use and affordable customer support solution, designed to transform how you manage customer inquiries and support requests.
14. [HappyFox Chat](https://www.capterra.co.za/software/122234/happyfox-chat) — 4.5/5 (19 reviews) — Powerful live chat software built for super fast customer support.
15. [inconnect](https://www.capterra.co.za/software/164772/omnichannel) — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
16. [Sagicc](https://www.capterra.co.za/software/217309/sagicc) — 4.4/5 (19 reviews) — Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.
17. [Eloquant](https://www.capterra.co.za/software/1022365/eloquant) — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
18. [SprintHub](https://www.capterra.co.za/software/1041856/sprinthub) — 4.9/5 (19 reviews) — SprintHub is a fully integrated Marketing/Service/Sales All-in-One platform.
19. [Forumbee](https://www.capterra.co.za/software/135384/forumbee) — 4.9/5 (18 reviews) — Modern cloud-based online community and knowledge base software. Engage your customers and employees with your own branded community.
20. [USU Knowledge Management](https://www.capterra.co.za/software/144600/usu-knowledge-management) — 4.8/5 (18 reviews) — AI-powered knowledge management purpose-built for service use-cases. Central management of all data to support omni-channel service.
21. [Reecall](https://www.capterra.co.za/software/1019895/reecall) — 4.8/5 (18 reviews) — Automated customer service software for teams to improve information-sharing and customer support and service.
22. [Idiomatic](https://www.capterra.co.za/software/1020027/idiomatic) — 4.7/5 (18 reviews) — Idiomatic provides instant Voice of Customer within minutes. Any help desk, any survey, any feedback, any scale. Try for free today\!
23. [Next4biz CSM](https://www.capterra.co.za/software/134078/mi4biz) — 4.7/5 (17 reviews) — Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
24. [YDEA](https://www.capterra.co.za/software/202364/ydea) — 4.4/5 (17 reviews) — Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.
25. [Korra](https://www.capterra.co.za/software/1021261/korra) — 4.8/5 (17 reviews) — Transforming industrial productivity with AI-driven knowledge management solutions for enhanced efficiency and digital transformation.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32315/customer-support/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Easily integrate with leading service platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebf1de02-83cd-4672-a562-f23544ca476f.jpeg","url":"https://www.capterra.co.za/software/144600/usu-knowledge-management","@type":"ListItem"},{"name":"Reecall","position":21,"description":"Automated customer service software for teams to improve information-sharing and customer support and service. Reecall provides productivity tools for managing requests and feedback, including automatic topic tags, ticket assignation and live transfer. Live calls, invoices, knowledge-base management and a no-code setup. 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See the magic happen instantly, live.\n\n2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. \n\n3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes. \n\nTry it for free for 14 days!\n\nTrusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80d0614a-d272-4675-a76a-01320c3aa337.png","url":"https://www.capterra.co.za/software/1020027/idiomatic","@type":"ListItem"},{"name":"Next4biz CSM","position":23,"description":"Next4biz CSM is an easy to use ticketing solution with workflows and process management features.\n\nYou can design separate workflows for different types of tickets. The corresponding workflow will be initiated depending on the ticket category, priority or any other attribute. Service levels and escalation hierarchies can also be defined.\n\nNext4biz has no-code design editors and customization tools. Users can design and change even interfaces and workflows without writing any line of code.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6edf2432-4705-4ad7-8294-1e26ce013a06.png","url":"https://www.capterra.co.za/software/134078/mi4biz","@type":"ListItem"},{"name":"YDEA","position":24,"description":"Are you System Integrator, MSP or IT Reseller?\nAre you Office Dealer, Rent and Pay-per-Page Printers and MFPs?\nAre you Software House? \n\nYDEA is a CLOUD platform, CRM and Customer Service for sales and technical management of your customers.\n\nAn All-In-One Suite to manage all department:\n- PRE-SALES: Lead, Opportunities, Quotes, Orders, Delivery Notes, Invoice\n- AFTER-SALES: Ticket, Asset, Planning, Contracts, FAQ and Customer Portal","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e709ec3-cb3c-483a-a9e8-09997ab4604b.png","url":"https://www.capterra.co.za/software/202364/ydea","@type":"ListItem"},{"name":"Korra","position":25,"description":"Korra is at the forefront of Industry 4.0, providing innovative AI knowledge management solutions tailored for industrial organizations. By leveraging the power of AI and generative AI, Korra transforms unstructured and legacy content into easily accessible digital assets, significantly boosting productivity and efficiency. Our platform delivers a 25% improvement in workforce efficiency and ensures accurate, credible answers backed by exact references. Operating as a secure on-premise solution, Korra maintains stringent privacy standards while offering seamless integration with minimal onboarding time. With a proven track record of driving digital transformation and sustainable growth, Korra's scalable systems meet the high demands of modern industry, addressing challenges such as siloed knowledge bases and the skills gap in the workforce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c70c0434-81cb-4fbd-b226-e4e1ac3c8ea8.jpeg","url":"https://www.capterra.co.za/software/1021261/korra","@type":"ListItem"}],"@id":"https://www.capterra.co.za/directory/32315/customer-support/software?page=4#itemlist","numberOfItems":25}
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