InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.

SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level.

Are you System Integrator, MSP or IT Reseller? Are you Office Dealer, Rent and Pay-per-Page Printers and MFPs? Are you Software House? YDEA is a CLOUD platform, CRM and Customer Service for sales and technical management of your customers. An All-In-One Suite to manage all department: - PRE-SALES: Lead, Opportunities, Quotes, Orders, Delivery Notes, Invoice - AFTER-SALES: Ticket, Asset, Planning, Contracts, FAQ and Customer Portal

Talla gives you the power to turn your chat platform into a command center for your company. Talla combines the tools, processes and intelligent automation you need to manage information workflows within messaging systems. Use Talla to enable business processes in chat, such as onboarding employees, training on new skills, polling, and building out custom experiences. You’ll be able to deliver and gather important information for your team, keeping everyone knowledgeable, engaged and productive.

Answerbase is an online Q&A community platform that strengthens customer engagement, grows your organic search traffic, and focuses on meeting your business goals for customer support and marketing. Users can ask questions, receive quality answers, and browse helpful content & articles to effectively meet their information demands about your products and services. Each system comes with user-friendly administration and moderation tools to fully customize, manage and grow an engaging platform.

Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber, WhatsApp via Twilio. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.

Help Lightning is a B2B software company specializing in remote assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Our software works with all your existing devices.

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.

For Marketers: Collect leads and their data Get all your user communications from different channels to one inbox Launch nurturing campaigns and drive your leads to sale and analyze them For Product Managers: Identify and remove bottlenecks in your funnel Understand your user journey Build your onboarding campaigns for segments Gather feedback and learn from live chat data For Customer Experience Teams: Respond quickly to users requests with knowledge base Track your CSAT and NPS

Automatically respond to more questions without an agent, respond to multiple questions at the same time and be available 24/7. Powered by AI, FAQ Bot is the additional member of your customer support team. With the powerful combination of a chatbot supported by the escalation management of live chat, FAQ Bot is the customer support partner that reduces your customer support costs (and builds great customer satisfaction).

BlueCamroo is a complete, integrated, and affordable web-based all-in-one online Business Productivity Suite that helps your business manage Sales, Customers, and Projects more efficiently and profitably. BlueCamroo is a single online tool that replaces multiple stand-alone solutions, including: CRM; Time Tracking/Reporting; Invoicing; Project Management & Collaboration; Business Process Automation; Email Marketing; Revenue & Expenses Management; Social Network Monitoring; and much more.

Prompt.io is a bi-directional messaging platform that businesses leverage to operate and automate personalized, results-oriented conversations across SMS texting, chat and social messaging channels. Instant Apps facilitate hyper-personalized customer experiences at scale, syncing data in real time to CRM and back-end data sources.

Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly, on any channel, at any time. Pypestream’s platform resolves up to 90% of inquiries without human interaction and offers 24/7 customer service at a much lower cost than traditional contact centers. Unlike other tools, Pypestream’s solution is built by a team of experts in just weeks, no IT resources required.

Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of.

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more.

Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers

Toonimo is a leading Digital Adoption Platform for enterprises who streamline efforts for internal employee training and customer onboarding initiatives. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks.

ServiceDock is a messaging-based customer feedback and service platform that helps brick'n'mortar chains attract and retain customers. We do that by helping you: - capture real-time feedback via the messaging apps consumers love using; - easily follow up with disgruntled customers to turn detractors into promoters; - benchmark outlet performance and uncover valuable customer insights; and - build loyalty at location level by connecting customers to your stores via messaging.

Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundredand beyond! FuseDesk unites your channels, teams and reporting with everything in one place from email, live chat, phone, SMS, Facebook Messenger, and more. Free up more time with easy to use templates and workflow automation. Keep customers smiling with reports that help predict what keeps them happy.

Gluru MIND, is an AI-powered CEM solution that seamlessly integrates with your existing CRM platform to enable your business to proactively engage with its customers. By leveraging your new or existing knowledge, MIND uses patented AI technologies to dialogue with your customers and guide them towards the knowledge they seek. In doing so, MIND reduces the friction between businesses and users by making it incredibly easy for you to convert your customer's interests into successful outcomes.

3rd party integration for Slack that uses Slack as a chat client to chat with site visitors directly.

nixi1 is an instant messaging communication management software that boost customer service productivity and the quality of assistance. With a strong IA component, it enhances all sort of operations regarding customer service, customer experience, tech support, help desk or user assistance. This multichannel chat manager helps CS teams by cutting off response times in more than 50% while improving all NPS, CSAT metrics. Better conversations. Greater productivity. New sales.

Service Creatio is the intelligent business process management and low-code platform with out-of-the-box solutions and templates that allows medium and large organizations to easily manage and optimize business processes. The award winning BPM engine provides all the tools for the full cycle of process management: design, execution, monitoring and analysis. Processes of any complexity, branched or parallel, can be modelled and run in Creatio.

TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.

An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more

Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING. DEFLECT 50-80% of internal/external customer service requests. ENTERPRISE PLAN comes with the necessary features - AUTHENTICATION, AlphaOS for custom code, SSO, SLA, APIs and multichannel.

Knowmore, French pioneer of DAP accelerates the uptake and improves the performance of 1 million users of business applications of Large Companies, Public Services in 20 countries by merging learning and use. Trained or not, taking on a new job, facing an upgrade or back from leave, K-Now supports users in their daily tasks. Reassured users running HR, Purchasing, ERP, CRM, Support, inhouse solutions are more efficient, adhere to changes faster, make fewer errors, and request less support.

The web-based solution ConSol CM / Customer Service makes your employees' work easier and offers your customers optimal service.

Logicalware is a scalable software platform that maximises customer engagement and experience to strengthen relationships with your customers. We connect you to your customers with seamless communication in a single interface, managing inbound communications and increasing the visibility of each customer.

Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.

SatisMeter is the simplest NPS tool on the market. Get real-time feedback, seamlessly integrated with your apps of choice. SatisMeter is a multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System (NPS). It is a must-have tool for SaaS, User platform or E-commerce companies. Thanks to an unobtrusive and lightweight survey widget, the average response rate is as high as 35%. Those who prefer email can use any email software.

Engage your customers with messaging. The Radiance platform scales e-commerce marketing & engagement across SMS, web chat, and social media messaging. We offer multi-channel support for SMS, Facebook Messenger, Instagram, Web Chat, WhatsApp and more. Use our flexible tools for creating custom automation that engage your customers automatically at the most important moments of their journey. Examples: Re-order reminders, Abandoned cart, Shipping & Delivery notifications, Appointment scheduling

InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, & increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data & demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, & a full range of robust outbound/inbound SMS/MMS text message options.

Customer Service and Support Application for Office 365, Teams and SharePoint captures requests from customers and clients using our portal, email, mobile platforms, and the web, turning those requests into rout-able tickets. Escalating alert features keep the tickets moving to resolution. Priority filters quickly identify deadlines and overdue tickets. Attach forms, documents, and link assets, equipment, CRM, etc to tickets. Customers will benefit from quick and accurate responses.

Brand Embassy is the top-rated cloud customer service platform providing integrated 35+ social media channels, instant messaging, live chat, email, and AI-powered chatbot builder. Brand Embassy is an implementation and solution partner also for popular channels like WhatsApp Business or Apple Business Chat. Trusted by enterprises in the industries of Telco, Banking, eCommerce, and retail. Brand Embassy is a safe, scalable and costs saving solution. BE is easy to integrate.

Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24*7 system maintenance, ensuring that operations are never disrupted.

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.

An online customer support software with helpdesk, forum, knowledge base, and live chat features.

Glia is an all-in-one digital customer service platform that enables companies to engage in highly-contextual sales and support conversations with online visitors in real-time. It allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one secure and scalable unified desktop. Even stimulate new digital engagements with dedicated phone number support and proactive outbound SMS for alerts or promotions.

Web-based solution that provides live chat through lead generation, routing, engagement, social media support and more.

OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second, providing a wide range of insights. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data!

Organizes your customer care so you can focus on delivering the best service possible.

OMQ is an AI-based customer service software. OMQ develops intelligent systems that automatically respond to customer service requests. All products and communication channels are controlled by your own intelligent knowledge database. Currently, there are 5 products and 3 modules to efficiently optimize your customer service. You can easily add the things you need via plug and play.

Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in better customer experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Ameyo is PCI-DSS Compliant, ISO 27001 Certified and ISO/IEC 27018 Certified

Astute Agent (formerly ePowerCenter) gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the only platform on the market specialized for the specific needs of Consumer Care. Astute Agent balances CX and efficiency by enabling agents to work cases from all channels in one interface, giving them in-context guidance and suggested next best actions, automating replies to customer emails, and automatically optimizing the case screen to streamline the work.

Agent.ai enables companies to respond to their customers' inquiries faster, 24/7/365, while helping agents become more productive. Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions.

Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge.

Cingo provides companies with on-the-go customers a mobile-first platform that supports live chat, email, voice, video, screensharing, and comes with free website help button integration and mobile app SDKs. This ensures a pleasant, seamless customer support experience, even if the customer has to transition from their desktop to their mobile device. Best of all, you get every single feature no matter how much you pay, so you can always choose the right way to serve your valued customers.

Ottspott is an app for your Slack channel that acts as a phone extension or call center agent interface.