15 years helping South African businesses
choose better software

Speech Analytics Software

Speech Analytics software helps organizations capture, track, and analyze ongoing or recorded calls. These tools offer sentiment/emotional analysis, language detection, automatic transcription, as well as other functionality to monitor customer experience.

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology and a fantastic 100% UK-based team. Learn more about MaxContact
MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK-based team, we design and develop your solution based on your business requirements, so as your needs change, so do we. It's the reason MaxContact handle over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers. Learn more about MaxContact

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations.
Gong empowers your entire go-to-market organization by unlocking and operationalizing your most valuable data set — your customer conversations. Gong also transcribes your sales call recordings. That way you can search through calls and highlight specific parts of the conversation that matter to you. It’s like Google search, but for your sales calls. Empower your team with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals. Learn more about Gong.io

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again.
Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings so you can focus on the conversations instead of taking notes. Learn more about Fathom

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Customer Frontlines gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more. Learn more about Customer Frontlines

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Drive documentation productivity - all by voice!
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcribe faster and more accurately than ever before, and spend less time on documentation and more time on activities that boost the bottom line. Learn more about Dragon Professional Individual

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. The conversation analysis offers 100% omnichannel conversation audit, winning behavior analysis, and last-mile agent coaching. Key products: 1. Quality Management System 2. Automated Quality Assurance 3. Learning Management System 4. Automated Agent Coaching 5. Call Behaviour Analysis and Customer Intelligence 6. Conversation Intelligence Analyzes calls in English, Hindi, Spanish & 70 other languages. Learn more about Convin

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
The #1 platform to codify & automate dynamic sales plays, facilitate coaching, & deliver insights at every stage of the revenue cycle.
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more informati Learn more about SalesLoft

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
JustCall's advanced features includes speech analytics, real-time transcription, AI-based scoring, conversational insights, & more.
Leverage JustCall's advanced conversation intelligence features – speech analytics, real-time transcription, AI-based scoring, conversational insights, and more – to scale your business with AI and automation. Sign up for your free 14-day trial and experience the difference. Learn more about JustCall

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Leading Speech Recognition tool leveraging AI-enabled technology for the EdTech Industry, with 95%+ accuracy rate for non-native speech
Backed by Google, ELSA provides a proprietary Speech Recognition and AI-enabled technology to help learners speak English more fluently and effectively. Beyond transcription, ELSA provides feedback on pronunciation, fluency, intonation, grammar & vocabulary - even predicting scores for IELTS/TOEFL speaking tests. Technology with 95%+ accuracy, adapted to 100+ global accents (India, Japanese, Indonesia, Brazil, Mexico, etc) from 25M+ users regardless of adults and kids’ voices. Learn more about ELSA Speak

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. Learn more about Calabrio ONE

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
AI transcription, translation, and summarization in any language. Sonix is the most accurate, it's fast, and incredibly secure.
AI transcription, translation, and summarization in any language. Sonix is the most accurate transcription platform in the world. Not only is Sonix accurate, it's fast, affordable and secure. Sonix is SOC 2 Type 2 compliant providing the ultimate in security, privacy, and confidentiality. Millions of users from all over the world use Sonix to transcribe, translate, and analyze their data. While accurate automated transcription is what sets Sonix apart from the rest, there's a lot more to Sonix: 1. AI analysis tools like summarization, thematic analysis, topic detection and more 2. Search transcripts & search across all transcripts 3. Deep multi-user functionality 4. Integrate with any meeting platform including Zoom, Teams, & Google Meet 5. Dozens of granular export options 6. Full API 7. Toggle between verbatim and non-verbatim 8. Multitrack uploading for even more accurate transcripts and speaker detection. Bottom line is that Sonix is the world's best transcription platform Learn more about Sonix

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Listen live or record and transcribe phone calls to unlock data to confidently make customer experience & sales coaching decisions.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Gain a strategic advantage and a thorough understanding of your customer’s full journey with a full-suite of speech analytics tools. Unlock the stories hidden in your customer communications with call recordings and transcriptions. Quickly review a specific call or segments of calls and encourage team productivity with real-time coaching, & automated tagging and scoring. Learn more about CallTrackingMetrics

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft. Learn more about Sprinklr

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Chorus by ZoomInfo drives and maximizes revenue by preventing risks and gives unparalleled visibility into customer relationships.
Chorus by ZoomInfo provides the Conversation Intelligence platform that captures & analyzes all your sales interactions across phone calls, video meetings, and email to ensure your sales teams win more deals and hit their number. Learn more about Chorus

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Understand what's happening in the field at scale with our conversational intelligence platform and boost your team's performance.
Stop randomly searching through thousands of customer interactions to find the right information. Gain an overview of your teams' on-the-ground reality with our conversational intelligence platform! Boost your business by gaining a better understanding of your market, your team's performance, and your customer's needs. Join 400+ European companies who trust us. Learn more about Modjo

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Boost your practice’s productivity like never before and eliminate medical records with our expanded suite of time-saving tools.
When we say never do another medical record again, we mean it. Eliminate medical records from your to-do list and streamline your client communication with our expanded suite of voice-enabled time-saving AI tools for veterinarians. From auto-SOAP record generation to veterinary-specific dictation to human-verified records and even an AI dictation assistant — boost your productivity like never before. Talkatoo is a subscription-based software that starts at $139/month, and goes down in per-user price as you add additional users. Complete your medical records in half the time. Talkatoo works in any field, dictate in all practice management software, electronic health records, MS Word, Google Docs, email, etc. Learn more about Talkatoo

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Forget ridealongs - Rilla's leading AI captures insights to coach your reps virtually 100x faster and maximizes your close rates.
Rilla is the leading speech analytics software for the home improvement industry. Rilla AI automatically transcribes, analyzes, and gives field sales reps feedback to improve their close rates and help their sales managers save dozens of hours every month. We have proven results in boosting closed rates, saving time, and increasing average ticket sizes. Learn more about Rilla

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Appen is the global leader in AI training data. Most of today’s interactions between consumers and AI are supported by Appen.
Appen is the global leader in AI training data. With more than 27 years’ experience in data sourcing, annotation, and model evaluation, we power AI innovation with our word-class platform, global crowd, and expertise. Appen enables AI innovation, building a future driven by cutting-edge advancements in smart technology. Most of today’s interactions between consumers and AI are supported by Appen. Learn more about Appen

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
As pioneers in cloud technology, ClearTouch has been in business for over 20+ years, worldwide presence, serving over 1500+ clients.
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others. Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing. You don’t have to depend on multiple providers to manage your contact center. Learn more about Cleartouch Cloud Contact Center Platform

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Access best-in-class cognitive services and machine learning that identifies your business-specific words and phrases to boost call-transcription accuracy. Learn more about EvaluAgent

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Gamification-based SaaS Engagement, Incentive, Recognition & Analytics programs powered by Snowfly. If you track it, we can gamify it!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above! Learn more about Snowfly

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Laxis is the next generation of AI meeting assistants that empowers everyone to benefit from more effective meetings.
Laxis is the next generation of AI meeting assistants that helps everyone benefit from more effective meetings. You can use Laxis to set pre-meeting topics and agendas, take notes and get real time transcription during meetings, and get valuable conversation insights within and across your meetings. The current web app is complemented by a Zoom marketplace app and a Chrome extension for Google Meet. Anyone on your team who wants to spend more time engaged in meetings and less time taking notes c Learn more about Laxis

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Speech recognition software for real-time dictation and transcription of medical reports.
INVOX Medical is a speech recognition software for dictation and transcription of medical reports. By using voice, doctors can report and enter clinical information into systems faster and easier, saving time and making their workflow more efficient. In addition, INVOX Medical is compatible with any medical or EHR software and we have specific dictionaries for more than 15 medical specialties to ensure maximum accuracy in dictation transcription. Learn more about INVOX Medical

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management
Contact center solution that helps businesses streamline customer service processes across multiple channels.
Amazon Connect - Provide superior customer service at a lower cost with an easy-to-use omnichannel cloud contact center. Save up to 80 percent compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges. Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere. Download our free eBook on how Amazon Connect can save you contact center costs. Learn more about Amazon Connect

Features

  • Sentiment Analysis
  • Call Recording
  • Automatic Transcription
  • Surveys & Feedback
  • Natural Language Processing
  • Customer Experience Management