---
description: Page 5 - See the list of the best Contact Centre Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 5 - Contact Centre Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software) > [Page 5](https://www.capterra.co.za/directory/32035/contact-center/software?page=5)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [SparkTG VCC](https://www.capterra.co.za/software/137672/ivr) — 4.7/5 (42 reviews) — Virtual contact center software for India — omnichannel voice, WhatsApp \& AI routing, real-time analytics \& CRM integration.
2. [msg91](https://www.capterra.co.za/software/181053/walkover-web-solutions) — 4.7/5 (42 reviews) — One-stop solution for tracking, managing, and solving customer support tickets. Chat across RCS, Widget, Bot, Social Media \& more
3. [Ultatel Cloud Business Phone System](https://www.capterra.co.za/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) — Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity \& boost ROI.
4. [CloudCall](https://www.capterra.co.za/software/135009/cloudcall) — 4.0/5 (40 reviews) — AI-powered communications platform with deep CRM integration, real-time coaching, and hyperscale AWS infrastructure.
5. [WeKall](https://www.capterra.co.za/software/201461/wekall) — 4.5/5 (39 reviews) — Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost.
6. [Quiq](https://www.capterra.co.za/software/166780/quiq-messaging) — 4.5/5 (37 reviews) — Quiq is the agentic AI platform that helps enterprises resolve customer needs with confidence, at scale.
7. [websms](https://www.capterra.co.za/software/208987/link-messaging) — 4.9/5 (37 reviews) — The Messaging Portal from LINK Mobility is a service which sends messages to companies worldwide via various channels.
8. [Channels](https://www.capterra.co.za/software/141537/crazy-call) — 4.8/5 (36 reviews) — Channels is a data-driven Business Phone System with free Web calls for you and your customers along with multiple other features.
9. [User.com](https://www.capterra.co.za/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
10. [ClearTouch Operator](https://www.capterra.co.za/software/210685/cleartouch-operator) — 4.6/5 (36 reviews) — Industry-proven cloud contact center with omnichannel support, AI analytics, workforce tools \& flexible pay-as-you-go model.
11. [Freshcaller](https://www.capterra.co.za/software/165078/freshcaller) — 4.0/5 (35 reviews) — Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers.
12. [Aloware](https://www.capterra.co.za/software/179188/aloware) — 4.1/5 (34 reviews) — An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations
13. [MaxContact](https://www.capterra.co.za/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
14. [Oracle B2C Service](https://www.capterra.co.za/software/136659/oracle-right-now) — 4.5/5 (32 reviews) — Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
15. [CloudAgent](https://www.capterra.co.za/software/149038/cloudagent) — 4.5/5 (32 reviews) — Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise-level features at 40% lower TCO.
16. [BroadVoice Cloud PBX](https://www.capterra.co.za/software/146949/cloud-pbx) — 4.4/5 (30 reviews) — Stay connected anywhere with high-quality and reliable cloud-based business phone systems, including phone, SMS, video, and chat.
17. [NUACOM](https://www.capterra.co.za/software/161267/nuacom) — 4.8/5 (30 reviews) — Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business.
18. [Voiso](https://www.capterra.co.za/software/203121/voiso) — 4.7/5 (30 reviews) — A simply powerful AI-driven contact center software. Every interaction, a human connection.
19. [Helpshift](https://www.capterra.co.za/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
20. [MAXvoice](https://www.capterra.co.za/software/194173/maxvoice) — 4.9/5 (29 reviews) — Hosted communications specialist. Robust feature set. High-touch, live support. Full remote worker support. Turn-up in hours not days.
21. [Dialer360](https://www.capterra.co.za/software/159373/dialer360) — 4.7/5 (27 reviews) — A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.
22. [ProcedureFlow](https://www.capterra.co.za/software/159865/procedureflow) — 4.9/5 (27 reviews) — When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.
23. [VCC Live](https://www.capterra.co.za/software/167993/vcc-live) — 4.7/5 (27 reviews) — Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports.
24. [CallFire](https://www.capterra.co.za/software/106571/callfire-cloud-call-center) — 4.3/5 (26 reviews) — Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads\!
25. [Ytel](https://www.capterra.co.za/software/123451/x5-cloud-contact-center) — 3.9/5 (26 reviews) — Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.za/directory)

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We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.capterra.co.za/software/161267/nuacom","@type":"ListItem"},{"name":"Voiso","position":18,"description":"At Voiso, we deliver AI-powered contact center software built for sales-driven and customer-focused teams. 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Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. \n\nWith Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. \n\nWe prioritize long-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/43f28c81-a6d8-4045-82ee-8eea702ece7a.png","url":"https://www.capterra.co.za/software/150923/helpshift","@type":"ListItem"},{"name":"MAXvoice","position":20,"description":"MAXvoice is a reliable hosted voice service, with enterprise class functions and value, empowering your business to increase sales and improve customer satisfaction. Personal and live support guides the efficient use of the MAXvoice communications tool set. Turn-up (remote) users/services in hours, not days. Minimal to zero up-front costs. Competitive prices reduce your cost. Vantage is ready to empower you to move forward in the midst of today's business environment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd3d7bb1-a2f6-434e-858b-935cb86371ab.png","url":"https://www.capterra.co.za/software/194173/maxvoice","@type":"ListItem"},{"name":"Dialer360","position":21,"description":"Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, , Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eac12ec4-c130-4e11-b933-cc7b2864f70e.png","url":"https://www.capterra.co.za/software/159373/dialer360","@type":"ListItem"},{"name":"ProcedureFlow","position":22,"description":"With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42e5b035-dd25-475c-afdb-b948f1ecf3ad.png","url":"https://www.capterra.co.za/software/159865/procedureflow","@type":"ListItem"},{"name":"VCC Live","position":23,"description":"VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d71b9827-287f-4a38-ad6a-9f32f7935ce6.png","url":"https://www.capterra.co.za/software/167993/vcc-live","@type":"ListItem"},{"name":"CallFire","position":24,"description":"Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. 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HIghest quality connections and outcomes with Ytel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ebf8750-f389-44e0-8a08-ad0ebd6a6e27.png","url":"https://www.capterra.co.za/software/123451/x5-cloud-contact-center","@type":"ListItem"}],"@id":"https://www.capterra.co.za/directory/32035/contact-center/software?page=5#itemlist","numberOfItems":25}
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