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description: Page 14 - See the list of the best Contact Centre Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 14 - Contact Centre Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software) > [Page 14](https://www.capterra.co.za/directory/32035/contact-center/software?page=14)

# Contact Centre Software

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> Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.

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## Products

1. [Local Measure](https://www.capterra.co.za/software/174699/local-measure) (0 reviews) — Local Measure is a customer experience platform to help businesses identify, understand and engage customers to drive loyalty.
2. [Nvoip](https://www.capterra.co.za/software/178289/nvoip) (0 reviews) — Nvoip transforms business communication. Elevate customer service, boost sales, and streamline operations with our platform.
3. [Uniphore](https://www.capterra.co.za/software/180755/uniphore) (0 reviews) — Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise.
4. [comdesk](https://www.capterra.co.za/software/182371/callone-call-center-software) (0 reviews) — AI-powered Contact Center with smart call routing, real-time analytics \& CRM integration for optimized business telephony.
5. [DCDial](https://www.capterra.co.za/software/186810/could-call-center) (0 reviews) — A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.
6. [Omnis](https://www.capterra.co.za/software/187406/exsight-omnis-contact-center) (0 reviews) — Contact center software that helps businesses manage tasks, engage customers, monitor agent performance, generate reports, and more.
7. [PBXware](https://www.capterra.co.za/software/187684/pbxware) (0 reviews) — Unified Communications \& Collaboration suite with UCaaS, CCaaS, omnichannel, hybrid meetings, geo-redundancy, UC virtualization \& more.
8. [ICTContact](https://www.capterra.co.za/software/191194/ictcontact) (0 reviews) — ICTContact is automated and advance contact centre software solution supporting both inbound and outbound call centres.
9. [Telecmi](https://www.capterra.co.za/software/191986/telecmi) (0 reviews) — A business phone system for global enterprise communications
10. [CommBox](https://www.capterra.co.za/software/194615/commbox-platform) (0 reviews) — All-in-one customer support \& messaging platform. CommBox designed to create an effective dialogue between you and your customers.
11. [Hyro](https://www.capterra.co.za/software/200197/hyro) (0 reviews) — Hyro is a conversational AI plug \& play solution that seamlessly turns complex data into simple dialogue.
12. [CommPeak Dialer](https://www.capterra.co.za/software/201709/commpeak-dialer) (0 reviews) — CommPeak’s AI-Powered Predictive Dialer boosts agent talk time, filters voicemails, and enables omnichannel lead engagement.
13. [Echo AI](https://www.capterra.co.za/software/201784/pathlight) (0 reviews) — Exceed customer expectations and company goals by centralizing performance, quality, and workforce management in a single platform
14. [GoContact](https://www.capterra.co.za/software/201861/contact-center-platform) (0 reviews) — GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and AI.
15. [CommPeak Cloud PBX](https://www.capterra.co.za/software/201924/commpeak-pbx) (0 reviews) — CommPeak PBX streamlines contact center operations with customizable features, real-time monitoring, and extensive analytics.
16. [virtualQ](https://www.capterra.co.za/software/203143/virtualq) (0 reviews) — AI-based B2B software for call support pre-call, sequencing / prioritizing calls, and managing call loads, featuring callback services.
17. [CallVU](https://www.capterra.co.za/software/207620/callvu-digital-call-experience) (0 reviews) — Callvu is an execution layer for regulated CX. It ensures AI \& digital workflows finish correctly, compliantly, and with full audits.
18. [Go4Clients](https://www.capterra.co.za/software/209817/go4clients) (0 reviews) — Go4Clients is a digital communication platform that allows companies to automate their interaction with their customers.
19. [Nixxis Digital](https://www.capterra.co.za/software/211980/nixxis-digital) (0 reviews) — Nixxis Digital customers have access to all medias through our all-in-one cloud solution thus increasing your call centre flexibility.
20. [Manhattan Active Omni](https://www.capterra.co.za/software/209714/manhattan-active-omni) (0 reviews) — Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations.
21. [Wavix](https://www.capterra.co.za/software/215456/wavix) (0 reviews) — Wavix offers reliable, multi-channel communication environment at scale. Quickly set up voice and messaging using API or GUI.
22. [AgentHub](https://www.capterra.co.za/software/215818/agenthub) (0 reviews) — AgentHub is the agent guidance and action interface that turns agents—regardless of their tenure or proficiency—into your best agent.
23. [Mobile Service Cloud](https://www.capterra.co.za/software/218944/mobile-service-cloud) (0 reviews) — Improve any customer interaction with Mobile Service Cloud. Easily manage live chat, email, WhatsApp and other channels in one inbox.
24. [3C Plus](https://www.capterra.co.za/software/219652/3c-plus) (0 reviews) — A complete tool for you to sell, serve, collect, and optimize your time and money.
25. [C3 Cloud Contact Center](https://www.capterra.co.za/software/1012782/c3-cloud-contact-center) (0 reviews) — Mida C3 is the professional contact center solution that allows you to manage all your Unified Communications directly in the Cloud.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/32035/contact-center/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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With smart call routing, real-time analytics, and CRM integrations, businesses can enhance operational efficiency and deliver high-quality customer experiences.\n\nKey Features:\n✅ AI-driven call distribution – Optimize workflows with intelligent routing\n✅ Real-time analytics & reporting – Gain valuable insights to improve performance\n✅ CRM & API integration – Seamless data synchronization for better call management\n✅ Scalable & flexible – Ideal for businesses of all sizes, from small teams to enterprise-level centers\n\nWith GDPR-compliant security and high-quality voice communication, CallOne Contact Center empowers businesses to increase productivity and improve customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb0116f-a801-4a21-8c86-f4e4d42070da.png","url":"https://www.capterra.co.za/software/182371/callone-call-center-software","@type":"ListItem"},{"name":"DCDial","position":5,"description":"A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06847112-de9b-46ec-9182-0b67d73048eb.png","url":"https://www.capterra.co.za/software/186810/could-call-center","@type":"ListItem"},{"name":"Omnis","position":6,"description":"Omnis is a contact center software that enables seamless omnichannel customer experiences. 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Geo-redundancy protects your setup from disasters through separate server replications in distant locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2c1df75-9020-48a6-b10c-ac3d46f37d99.png","url":"https://www.capterra.co.za/software/187684/pbxware","@type":"ListItem"},{"name":"ICTContact","position":8,"description":"ICTContact is an advanced contact center software featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is anadvanced contact centre software solution supporting both inbound an outbound call centre functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with Webrtc based webphone and agent panel with full CRM integration options using REST APIs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdbfde6b-6426-4994-b31f-a5799fe42647.png","url":"https://www.capterra.co.za/software/191194/ictcontact","@type":"ListItem"},{"name":"Telecmi","position":9,"description":"TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. 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It integrates with existing CRMs and CCaaS stacks rather than replacing them.\n\nOutcome: Validated completion and total auditability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ed9a9da8-cd1f-43e8-a3a0-f3f46aea593c.png","url":"https://www.capterra.co.za/software/207620/callvu-digital-call-experience","@type":"ListItem"},{"name":"Go4Clients","position":18,"description":"Increase customer engagement & improve customer service by chatting with customers and leading prospects from a centralized interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/adc52397-1d68-48d3-bd2e-1a29c5e83155.jpeg","url":"https://www.capterra.co.za/software/209817/go4clients","@type":"ListItem"},{"name":"Nixxis Digital","position":19,"description":"Nixxis Digital enables you to manage customer inquiries across all existing communication channels, such as Facebook, Messenger, X, WhatsApp, Instagram, Telegram, SMS, Email, and Chat. The possibilities are endless!\n\nWith our Digital solution, you can integrate a chatbot directly on your website to respond to incoming requests in real-time or opt for AI-powered robots. You can also automate the filling and signing of electronic documents. Finally, take advantage of in-depth customer intent analysis to provide personalized responses, whether in writing or via a video call.\n\nGet in touch with our sales team now for a personalized demo of our solution!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9a7def5d-bcc8-4e32-80ae-c1c5d8c8eafe.png","url":"https://www.capterra.co.za/software/211980/nixxis-digital","@type":"ListItem"},{"name":"Manhattan Active Omni","position":20,"description":"Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. The digital self-service portal enables clients to track shipment, initiate returns, cancel orders and handle request customer requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ae9ab32a-b428-4fd5-91bc-884a1960dc27.png","url":"https://www.capterra.co.za/software/209714/manhattan-active-omni","@type":"ListItem"},{"name":"Wavix","position":21,"description":"Wavix is a cloud communications platform that provides a set of APIs and a no-code solution for messaging and voice calls. Developers looking for a seamless integration of communication channels within company applications can leverage feature-rich APIs. Businesses that prefer no-code campaign configuration can utilize intuitive visual builders with drag-and-drop modules. You can create an elevated experience for customer support, expand reach for sales, and improve internal operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa82eec-fc5b-4a5d-8680-d61d0ddaebda.png","url":"https://www.capterra.co.za/software/215456/wavix","@type":"ListItem"},{"name":"AgentHub","position":22,"description":"Turning your agents into seasoned pros doesn’t have to be complicated. AgentHub from Vistii is an agent guidance and action interface that uses rules-based scripting, responsive step-by-step guidance, and two-way integrations to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job, reducing the stress of handling interactions, and instantly turning every agent—regardless of their tenure or level of proficiency—into your best agent.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72f63565-099a-4873-9abf-0fd7f80a163e.png","url":"https://www.capterra.co.za/software/215818/agenthub","@type":"ListItem"},{"name":"Mobile Service Cloud","position":23,"description":"Mobile Service Cloud is a customer service solution that empowers agents across industries to deliver personal customer service experiences. Make interactions as easy as possible for both customers and employees. Use the Agent Inbox to interact with your customers through their preferred channels such as WhatsApp, Live Chat, Instagram Messaging, Apple Business Messaging, or Voice. Mobile Service Cloud also includes a chatbot to automate your conversations with a seamless handover to an agent.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/577c640c-1dff-4fbf-bf9e-3c9b2cce9a66.png","url":"https://www.capterra.co.za/software/218944/mobile-service-cloud","@type":"ListItem"},{"name":"3C Plus","position":24,"description":"3C Plus is a unified solution for call centers, CX, and inside sales, created to enhance results in any voice operation.\n\nWith an automatic dialer, intelligent IVR, PBX, Chatbot, and Omnichannel, the platform eliminates up to 91% of unproductive calls, increases conversions, and reduces costs. All in a 100% cloud-based, intuitive, and scalable environment.\n\nIt is the ideal choice for organizations that want to scale operations with security, intelligence, and excellence in customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7cc0aad4-23ea-4612-912c-a1cf9100ffe0.png","url":"https://www.capterra.co.za/software/219652/3c-plus","@type":"ListItem"},{"name":"C3 Cloud Contact Center","position":25,"description":"C3 is the contact center that allows your service to really make a difference thanks to advanced call management functionalities and the integration with CRMs and with Power BI. It provides supervisors with all the metrics they need to evaluate how the customer service is performing, also in real-time. \nAvailable for legacy systems and for Microsoft Teams.\n\nMida C3 is the professional contact center solution that allows you to manage all your Unified Communications directly in the Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0cff3fa7-5a27-41ef-8ef6-00158b85e57a.png","url":"https://www.capterra.co.za/software/1012782/c3-cloud-contact-center","@type":"ListItem"}],"numberOfItems":25}
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