18 years helping South African businesses
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Contact Centre Software
Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.
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Speech analytics solution that improves performance, quality management and customer satisfaction.
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VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
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Features
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- Queue Management
- Computer Telephony Integration
- Chatbot
Upgrade your contact center, have better call management and reduce costs with Squaretalk’s turnkey, secure and scalable CCaaS solution
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Do you need a reliable cloud-based CCaaS solution that elevates your customer service, optimizes the sales process, increases first-time resolutions and reduces operational costs? How about a high-quality VoIP, user-friendly interface, 100+ business tool integrations, regulatory compliance and data security? Let’s add “custom APIs and automation” to the mix and you get Squaretalk’s versatile contact center software. The advanced call management features increase first-time resolution rates for support teams in all industries, while the AI predictive dialer helps you reach your best leads and boosts your talk time up to 400%. We also provide local, mobile and toll-free numbers in 4,500 area codes worldwide to increase your local presence and chances of prospects picking up. Our 24/7 phone, chat and email support resolves tech issues fast and prevents long downtime. See more benefits of choosing Squaretalk at squaretalk.com
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Features
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- Computer Telephony Integration
- Chatbot
Master the Art of SMS and other messaging platforms with TextPeak: Elevate Your Messaging Strategy
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Manage SMS and other messaging platforms effortlessly with TextPeak's advanced platform. Send, monitor, and analyze campaigns through a user-friendly dashboard with competitive pricing.
* Simplified SMS Marketing with TextPeak: Easily send, manage, and track campaigns with an intuitive dashboard, robust analytics, and competitive rates.
* Powerful Features for Engagement: Utilize A/B testing, personalized timed sends, and segmented targeting for precise messaging and actionable insights.
* Global Reach & Seamless Integration: Connect worldwide via high-quality SMS routes, 2-way messaging, and API integrations with Zapier, Make, and more.
* Compliant & Unified Messaging: Ensure regulatory compliance, improve U.S. deliverability with enhanced 10DLC, and integrate platforms like WhatsApp, Telegram, and more in one inbox.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite.
All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.
The customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
Zoho Desk is a cloud-based contact center software that allows you to manage customer communication from anywhere, on any device, and through any channel over the internet. It helps businesses unify customer communication over the phone, SMS, email, live chat, social media, and instant messaging on a single platform. By consolidating customer interactions, businesses can build sustainable customer relationships and substantially reduce overhead costs.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent’s Contact Center Software allows businesses to easily communicate with their users via a variety of methods including online chats, phone calls, and email. In addition to these communication options, Liveagent also offers applications that allow businesses to build custom workflows and automate processes to improve overall customer satisfaction and reduce costs.
Start with a 1 month free trial, no credit card required, no contracts.
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Features
- Agent Interface
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- Computer Telephony Integration
- Chatbot
Complete cloud phone system that is easy to set up and easy to manage.
RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.
With RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM with contact center, tasks, Kanban board, Gantt chart, messenger with video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience.
Nextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.
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Features
- Agent Interface
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- Computer Telephony Integration
- Chatbot
Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well thier software product is being adopted.
TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- Agent Interface
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- Computer Telephony Integration
- Chatbot
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Learn more about Salesforce Service Cloud
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
GoTo makes IT and business communication easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers.
The solution offers a central inbox for customer communication via website, WhatsApp, Facebook, Instagram, E-mail and more - from desktop and mobile app.
Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
CallHippo is a modern business phone system that helps users connect with the customers. It is easy-to-use platform that offers various features, including power dialer and automatic call distribution. Reporting and integrations enable sales and service teams to have effective conversations with customers.
CallHippo's omnichannel platform unifies customer interactions across voice, chat, and email, offering workflow automation and team performance analytics. It also integrates with CRMs and other business tools to streamline workflows and provide insights.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a complete remote contact center in a few minutes using one simple, user-friendly platform — no technical expertise needed.
Reach and engage customers with unlimited calls to 110 countries with Ringover.
Route calls to the right agents at the right time.
Access powerful analytics to improve your workflow and team.
Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications.
Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.
Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Cloud-based customer communications platform that unifies channels, automates tasks, and provides insights for high-performing teams.
Aircall is a cloud-based platform that unifies channels, automates tasks, and provides insights for businesses. The intuitive software allows easy setup of a virtual call center using existing devices, with features including smart call routing, customizable IVR, live monitoring, and analytics to optimize performance.
Aircall's flexible cloud phone solution integrates with various CRM, helpdesk, and other critical business tools to surface the information reps require when they need it. It helps businesses streamline customer and prospect relationships with phone features such as SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and more.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot