17 years helping South African businesses
choose better software
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Filter Results (821)
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
South Africa
Pricing Options
Product type
821 results
Sort by
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Freshworks Customer Service Suite, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations.
Learn more about Freshworks Customer Service Suite
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads.
Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial.
Learn more about Pipedrive
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.
Live Chat - Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.
Chat Bot - Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.
AI Tools - Send better quality messages with the help of an AI-writing assistant that can generate tailored responses from scratch or rephrase your replies to ensure they're on-brand, empathetic, and consistent.
Response Templates - Craft response templates for common questions and send templated requests for reviews, referrals, and more.
Smart Inbox - Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.
Team Assignments - Assign conversations to a team or individual.
Webforms - Capture website leads and route them to your Birdeye Inbox for follow up.
Learn more about Birdeye
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers.
The solution offers a central inbox for customer communication via website, WhatsApp, Facebook, Instagram, E-mail and more.
Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
Learn more about Userlike
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations.
Gong empowers your entire go-to-market organization by unlocking and operationalizing your most valuable data set — your customer conversations. Now the institutional knowledge of top performers can be democratized and connected to revenue and pipeline data, transforming your revenue organization into a revenue machine. Empower hybrid, remote, and field teams with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals.
Learn more about Gong.io
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Dialpad Ai modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Dialpad Sell is an effective sales dialer for sales organizations of any size. Dialpad Sell offers multiple real-time and post-call sales coaching features that drive efficiency. With features like Real-Time Recommendations, answers to common prospect questions pop up when specific keywords are mentioned during an active call. Direct integrations with other essential tools like Salesforce, G Suite and more means accurate activity logging, whether your reps are at their desks or out in the field.
Learn more about Dialpad
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again.
Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings so you can focus on the conversations instead of taking notes.
Learn more about Fathom
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Accelerate your growth with conversational AI for customer service. Tidio's AI answers up to 70% of customer questions - on any live ch
Accelerate your growth with conversational AI for customer service. Tidio enables you to offer timely support to your customers, generate leads, and boost your sales 24/7. Solve up to 70% of customer problems - on any live channel, in 7 languages - without extra hiring. Tidio's Lyro AI Agent answers customers in 6 seconds using only your data and human-like language. Lyro AI also performs tasks, freeing your support agents to focus on high-value or uncommon requests.
Learn more about Tidio
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Centralize o atendimento de seu cliente e acompanhe a produtividade da sua equipe por meio de dados e insights.
Aumente suas vendas com a simplicidade e agilidade de uma conversa
Com Zenvia Conversion você reduz o tempo de espera dos seus clientes aumentando a conversão de vendas otimizando a experiência do seu consumidor por meio de conversas inteligentes e em múltiplos canais, ao mesmo tempo garantir uma melhor performance do seu time comercial através de dados e integrações.
Learn more about Zenvia Conversion
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance.
ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your sales, support, success, marketing, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don't do you any good when they're stuck in a dashboard.
Learn more about ExecVision
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Delivering chatbot AI order status checks and automated live chat communication via chatbot, Smartsupp offer Conversational AI tools.
Delivering the power of automated live chat communication as well as chatbot AI order status checks, Smartsupp is an intuitive Conversational AI platform built for businesses of all sizes. Offering live chat with chatbot agents allows businesses to streamline their visitor requests through automation, so that your customer care team can focus on growing sales, improving conversion rates, and delivering great customer care, all while attending to the most relevant visitor and customer inquiries.
Learn more about Smartsupp
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Outreach helps revenue teams design, measure, and improve workflows so every rep can sell like your best rep.
Outreach is the first and only Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach gives teams the tools they need to design, execute, and continuously improve a revenue strategy that is disciplined, achievable, and optimized for every stage of the customer journey. The world’s most effective revenue organizations use Outreach to power workflows, put customers at the center of their business, and win in the market.
Learn more about Outreach
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Qlik Sense is a business intelligence (BI) and visual analytics platform that helps global enterprises move faster and work smarter.
Qlik Sense is world-class business intelligence software that helps global enterprises move faster, work smarter and put modern analytics in everyone's hands. Easily combine, load, visualize, and explore data, no matter how large (or small). Create and share powerful, interactive dashboards in a governable environment. Get unmatched performance and scalability on enterprise SaaS, your cloud of choice, or on-premises. Accelerate your path to business value with the most complete BI platform.
Learn more about Qlik Sense
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Genesys Cloud™ unifies customer and agent experiences across phone, email, chat, text and social channels.
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.
Learn more about Genesys Cloud CX
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
The #1 platform to codify & automate dynamic sales plays, facilitate coaching, & deliver insights at every stage of the revenue cycle.
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more informati
Learn more about SalesLoft
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Drift is the Revenue Acceleration platform that uses AI to replicate the behavior and performance of your very best SDRs.
Drift is an all-in-one platform that combines Conversational Marketing, Conversational Sales, and AI to help companies grow revenue and increase customer lifetime value, faster.
Drift AI Chatbots replicate the behavior and performance of your very best SDRs at a scale that lets you engage and qualify every single site visitor, no matter when they hit your site.
More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience.
Learn more about Drift
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Save 3 work days a month. Seamlessly integrate your apps, documents, and conversations. Get instant, on-brand answers where you work.
Save 3 work days a month/per employee.
Seamlessly integrate your apps, documents, and conversations. Get instant, on-brand answers right where you work, tailored to your enterprise needs.
TextCortex taps into your company's comprehensive data for your team to work more efficiently and think more expansively than ever before.
Learn more about TextCortex AI
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
No-code platform enhancing customer engagement and aiding support teams. Design flows, automate tasks, use AI for human-like response.
Tiledesk is a no-code customer support and engagement platform that offers the Design Studio, enabling you to design conversation flows and automate tasks with drag-and-drop technology. It leverages the power of ChatGPT to generate LLM-powered responses that are human-like. Tiledesk also offers omnichannel messaging, AI chatbot, knowledge base, and analytics. With Tiledesk, you can integrate your bot with various digital channels including websites, WhatsApp, FB Messenger, and more.
Learn more about Tiledesk
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Automated texting for complete customer engagement and interaction.
Automate the endless tasks—follow up, reminders, review requests, scheduling, intake, and more with Emitrr. Spend your time growing your local business by bringing everything under one platform - Reputation, Text messaging, Phone System, Forms, Customer Engagement and more. Emitrr is a complete customer interaction and engagement platform. We are built for and by local business owners (healthcare, home services, real estate and more). Say NO to multiple software subscriptions.
Learn more about Emitrr
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation
Learn more about Freshchat
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement.
Learn more about TeamSupport Messaging & Live Chat
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Comm100 Live Chat is an AI-powered solution that drives efficiency and customer satisfaction with every essential agent tool & feature.
Comm100 Live Chat an AI-powered live chat solution that offers every essential feature and agent tool within an integrated console. The platform enables teams to deliver the perfect balance of human and automated support to achieve optimal efficiency, personalization, and accuracy.
With powerful integrations, rich reporting, the highest security standards, and omnichannel connectivity, Comm100 Live Chat is the complete solution for customer service success.
Learn more about Comm100 Live Chat
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4
From AI 🤖 to Hi 👋, all your business conversations in one place. Our AI-powered customer communications platform enables teams to converse like pros, effortlessly automating tasks & leaving customers saying 'Wow'. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From Omnichannel chatbots to personalized greetings, keep your customers engaged in one place.
Learn more about Glassix
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
End-to-end WhatsApp API solution designed for small and medium-sized businesses for efficient sales, marketing, and customer support.
WATI is an end-to-end WhatsApp API solution for SMBs. Using powerful chatbots, APIs, integrations, and customer intelligence capabilities, WATI enables efficient sales, marketing, and customer support. With over 6000 brands across 78 countries using WATI, our customers have generated $35M in sales, increased customer acquisition by 72%, improved customer satisfaction by 87%, and reduced support costs by $10K.
Learn more about WATI
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.
Learn more about Sprinklr
...
Read more
Features
- Code-free Development
- Intent Recognition
- Multi-Language
- Chatbot
- Speech Recognition
- Pre-Configured Bot
- Live Chat
