---
description: Page 6 - See the list of the best Service Desk Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 6 - Service Desk Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software) > [Page 6](https://www.capterra.co.za/directory/31027/service-desk/software?page=6)

# Service Desk Software

Canonical: https://www.capterra.co.za/directory/31027/service-desk/software

Page: 6 / 6\
Prev: [Previous page](https://www.capterra.co.za/directory/31027/service-desk/software?page=5)

> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

-----

## Products

1. [SP Employee Hub](https://www.capterra.co.za/software/184832/sp-employee-self-service-for-office-365-and-sharepoint) (0 reviews) — A no-code, Microsoft 365-based self-service portal connecting employees to support, HR, and internal services in one central hub.
2. [T-HelpDesk](https://www.capterra.co.za/software/195503/teranet-help-desk) (0 reviews) — ServiceDesk, HelpDesk, IT Ticketing and Asset Management software. Supports multichannel services, SLA, KB, multirole, alerts and more.
3. [Aranda](https://www.capterra.co.za/software/200943/aranda-service-desk) (0 reviews) — Aranda Software is an IT service management software system that helps companies optimize IT processes and infrastructure.
4. [Serviceware Processes](https://www.capterra.co.za/software/204937/serviceware-processes) (0 reviews) — Serviceware Processes is a flexible, AI-driven ITSM engine for IT Service and Enterprise Service Management
5. [Jack Project](https://www.capterra.co.za/software/208448/jack-project) (0 reviews) — The All-in-One Solution for Knowledge, Tasks, Projects, and Documents\!
6. [ZServiceDesk](https://www.capterra.co.za/software/208650/zservicedesk) (0 reviews) — Enterprise Service Desk, IT \& Non-IT Asset Mgmt / Software Mgmt / Integrated AI \& ML Bot / On-demand Customization / 350+ APIs
7. [Rootnet](https://www.capterra.co.za/software/218983/rootnet) (0 reviews) — Service Desk will help you quickly detect and report incidents and generate tickets for prioritization and resolution.
8. [IT2M](https://www.capterra.co.za/software/220031/it2m) (0 reviews) — IT2M is a complete solution for managing IT services (ITSM) and corporate services areas (ESM).
9. [KIX](https://www.capterra.co.za/software/1023292/kix) (0 reviews) — KIX is the open source based service management software for IT service management and technical service.
10. [Senju/SM](https://www.capterra.co.za/software/1025581/senjusm) (0 reviews) — Customer service management platform to coordinate knowledge bases, teams, and departments for streamlining customer service responses.
11. [Tuva IT](https://www.capterra.co.za/software/1034155/TuvaIT) (0 reviews) — An AI Assistant to automate your IT Service Management
12. [TACO](https://www.capterra.co.za/software/1039364/taco) (0 reviews) — TACO's ITIL-compliant helpdesk provides you with complete visibility of all maintenance tasks, support, incidents and change controls.
13. [OpenText ZENworks Service Desk](https://www.capterra.co.za/software/1049722/zenworks-service-desk) (0 reviews) — Cloud-based service desk and incident management solution that helps manage requests, assets, and more from a unified platform.
14. [etrack1](https://www.capterra.co.za/software/1056309/etrack1) (0 reviews) — GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
15. [Haber Chat](https://www.capterra.co.za/software/1067133/haber-chat) (0 reviews) — Haber Chat is a WhatsApp productivity tool for teams to automate workflows, manage contacts, and integrate with APIs.
16. [Managed Service Providers (MSPs)](https://www.capterra.co.za/software/1067763/Managed-Service-Providers-MSPs) (0 reviews) — Revolutionise your IT offering with our service management software for MSPs, technology and shared services.
17. [NetkaQuartz Service Desk X](https://www.capterra.co.za/software/1075841/NetkaQuartz-Service-Desk-X) (0 reviews) — Simplify IT support with fast ticketing, smart automation, self-service portal, and real-time performance insights.
18. [Faveo Servicedesk](https://www.capterra.co.za/software/1079191/Faveo-Servicedesk) (0 reviews) — Faveo Servicedesk Software is an ITIL-based IT service tool offering ticketing, asset management, and remote monitoring features.
19. [Bizapp Service Desk](https://www.capterra.co.za/software/1082073/Bizapp-Service-Desk) (0 reviews) — Bizapp Service Desk is a cloud-based customer support software that helps businesses manage tickets, assets, and tasks efficiently.

-----

Page: 6 / 6\
Prev: [Previous page](https://www.capterra.co.za/directory/31027/service-desk/software?page=5)

## Related Categories

- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.za/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.za/","@id":"https://www.capterra.co.za/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.co.za/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.za/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Service Desk Software","description":"Page 6 - See the list of the best Service Desk Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.","url":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6","about":{"@id":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6#breadcrumblist"},"@id":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","mainEntity":{"@id":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6#itemlist"},"publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"@id":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"https://www.capterra.co.za/directory/31027/service-desk/software","@type":"ListItem"},{"name":"Page 6","position":3,"item":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 6 - Service Desk Software - Prices &amp; Reviews - Capterra South Africa 2026","@context":"https://schema.org","@id":"https://www.capterra.co.za/directory/31027/service-desk/software?page=6#itemlist","@type":"ItemList","itemListElement":[{"name":"SP Employee Hub","position":1,"description":"SP Employee Hub serves as a unified self-service portal that streamlines employee support and internal service delivery on Microsoft 365. Built on SharePoint and Microsoft Teams, it acts as a digital front door for submitting requests, accessing support resources, and managing tickets across HR, IT, Facilities, and more—all in one place.\n\nBy consolidating service desk functions within your existing Microsoft environment, SP Employee Hub enhances responsiveness, eliminates silos, and delivers a seamless user experience without the complexity of third-party tools. Fully customizable and no-code, it evolves alongside your organization’s needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd818a7f-5ae6-44c8-8a99-34396629b6eb.jpeg","url":"https://www.capterra.co.za/software/184832/sp-employee-self-service-for-office-365-and-sharepoint","@type":"ListItem"},{"name":"T-HelpDesk","position":2,"description":"T-HelpDesk is a powerful yet user-friendly ticketing system software. T-HelpDesk maximizes the management efficiency of the offered services thanks to its intuitive interfaces and to features of ServiceDesk, HelpDesk, IT Ticketing and Asset Management softwares in a single environment. T-HelpDesk supports multi-channel services for customers or internal staff, departmental services (IT, Production, Design, ..), SLA, API, SSO, multi-role, and much more. Can be integrated with T-Kanban and T-PPM.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b64e0590-9a94-4c1e-b41b-8784de178012.png","url":"https://www.capterra.co.za/software/195503/teranet-help-desk","@type":"ListItem"},{"name":"Aranda","position":3,"description":"Aranda Software is an IT service management software that provides solutions for IT infrastructure and service management aligned with ITIL best practices. The software aims to streamline IT processes, ensure compliance, optimize resource utilization, and enhance service delivery for companies in Latin America. Key capabilities include ITSM, CMDB, unified endpoint management, asset management, and field service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b59af23-6dd1-4bd8-b439-88d5e93d193f.png","url":"https://www.capterra.co.za/software/200943/aranda-service-desk","@type":"ListItem"},{"name":"Serviceware Processes","position":4,"description":"Serviceware Processes (formerly helpLine) helps IT organizations to plan, control and automate service processes. The solution offers a comprehensive, ITIL 4-compliant process portfolio and uses AI technologies to accelerate processes. In addition to operational support for service delivery in service desk and incident management, Serviceware Processes offers functions for service portfolio management, knowledge management, change and release management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/386a0c26-7094-4404-9541-805148fddb95.jpeg","url":"https://www.capterra.co.za/software/204937/serviceware-processes","@type":"ListItem"},{"name":"Jack Project","position":5,"description":"The All-in-One Solution for Knowledge, Tasks, Projects, and Documents!\n\nJack Project offers your company a powerful software solution to manage tasks, projects, and knowledge documents seamlessly. Enhance collaboration within your organization and among teams by streamlining all processes into a unified workflow. If you aim to make collaboration more cohesive, transparent, and measurably more effective, Jack Project is the ideal choice for your business.\n\nAvailable as an On-Premises or cloud-based version. Made in Austria!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad4c9af0-1510-4b56-a883-9b38a55eb001.png","url":"https://www.capterra.co.za/software/208448/jack-project","@type":"ListItem"},{"name":"ZServiceDesk","position":6,"description":"Enterprise Service Desk, IT & Non-IT Asset Management, and Software Compliances Management with Integrated BOT. Most advanced application platform with 350+ APIs, AI & ML Capabilities. \nOn-demand customization capability to meet the unique business requirement\nITIL Processes (Incident, Request, Problem, Change, SLA, Preventive, Feedback, IT & Non-IT Assets, HW/SW discovery, Patches Information, Software Metering & compliances, Consumables, Custom Reports & Dashboards)","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9345697e-dbee-4a10-809a-14ebc3236b98.png","url":"https://www.capterra.co.za/software/208650/zservicedesk","@type":"ListItem"},{"name":"Rootnet","position":7,"description":"At Rootnet, we know how to boost business performance by automating how companies carry out their daily tasks. With a 360 enterprise vision and powered by the latest sales, marketing, and customer automation technologies, we drive effective digital transformations and data integration so that you can elevate your processes and focus on your core business. \n\nSome of our innovative modules include: CRM, Workflows, Service Desk and Intranet.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/605dc8a1-c1d8-490c-b341-c1cb5cf61c06.png","url":"https://www.capterra.co.za/software/218983/rootnet","@type":"ListItem"},{"name":"IT2M","position":8,"description":"IT2M is a complete solution for managing IT services (ITSM) and corporate services areas (ESM).\n\nAdherent to ITIL, it has powerful tools such as workflow, automatic rules, KPIs and dashboards for management and intelligent forms.\n\nIT2M can be used in the Service Desk, in the Shared Service Centers and in the SAC.\n\nIt is perfect for outsourcing companies as it allows the registration of several companies, with the possibility of choosing different SLAs per company.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07093ba1-2eba-4d46-9ae7-4faca36f493a.png","url":"https://www.capterra.co.za/software/220031/it2m","@type":"ListItem"},{"name":"KIX","position":9,"description":"KIX is THE powerful open source ITSM software for versatile use, especially in IT service management & technical customer service. KIX offers individually adaptable basic functions: ticket & asset management, customer portal, knowledge database, reporting, on-premise & SaaS as well as 15 ITIL 4 practices.\n\nExtensions are e.g. a mobile app for professional field service management and connect add-ons for the integration of related IT systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94649785-94a0-428a-9506-5310da9ce65d.png","url":"https://www.capterra.co.za/software/1023292/kix","@type":"ListItem"},{"name":"Senju/SM","position":10,"description":"Senju/SM is a service desk platform for managing service user input. Users can also integrate responses from knowledge bases and operational management tools. The software coordinates input from developers, vendors, infrastructure specialists, and service desk operators. It provides a coherent customer response system to reduce management load. Knowledge is incorporated from previous customer requests and other sources, allowing traceable and accountable responses to end-users with minimal confusion.\n\nSenju/SM also encourages customer service auditors to maintain and adhere to relevant standards. The system's operational processes follow a standardized framework. Requests can be successfully handled with FAQs or worked through each stage of incident control according to ITIL specifications, including problem control, change management, and release management. The system meets ISO20000 (ITSMS) standards. The web-based solution does not require any software installation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7a16c6e-1482-471d-b8d3-e5ac4a6ad9ca.png","url":"https://www.capterra.co.za/software/1025581/senjusm","@type":"ListItem"},{"name":"Tuva IT","position":11,"description":"Choose Tuva IT to automate your IT Helpdesk and IT Service Management without Human Intervention & make it easy for your Customers & Employees to get what they need","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f70cd1f9-3881-4bd0-83b2-f06ed369589c.png","url":"https://www.capterra.co.za/software/1034155/TuvaIT","@type":"ListItem"},{"name":"TACO","position":12,"description":"TACO's ITIL-compliant helpdesk provides you with complete visibility of all maintenance tasks, support, incidents, change controls and problem management related to the management of your IT operations and infrastructure. All IT support issues are managed against a select SLA. SLA and issue management reports are visible in a dashboard and monthly reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ba98c53-3e51-4e9c-9795-0eae43074587.png","url":"https://www.capterra.co.za/software/1039364/taco","@type":"ListItem"},{"name":"OpenText ZENworks Service Desk","position":13,"description":"Cloud-based service desk and incident management solution that helps manage requests, assets, and more from a unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89b3102f-d9cb-4a6b-be01-575918db95ae.jpeg","url":"https://www.capterra.co.za/software/1049722/zenworks-service-desk","@type":"ListItem"},{"name":"etrack1","position":14,"description":"etrack1 supports the entire journey\nThe 5 steps in the etrack1 offering:\n\nCustomer journey / Deflection / Collecting\nDistribution / Prioritisation\nProcessing / Automation\nArchiving / Transparency\nInsights / etrack1 Analytics\n\nA lack of focus on all 5 steps will result in poor service, manual work, frustrated employees and dissatisfied customers.\n\netrack1 is:\n\nDeveloped in Denmark\nImplemented from Denmark\nHosted in Denmark\nSupported from Denmark\nRegulated by Danish law and the standard data processor\nAgreement of the Danish Data Protection Agency\nIn other words – one supplier, one responsible person, one unique solution.\n\nWe usually say that the foundation of your eminent customer service starts with our extraordinary customer service – in other words: Only if we deliver can our customers deliver – so everything starts with us and ends with our customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.capterra.co.za/software/1056309/etrack1","@type":"ListItem"},{"name":"Haber Chat","position":15,"description":"Haber Chat is a WhatsApp automation platform that connects multiple WhatsApp numbers, automates messaging campaigns, and integrates with third-party apps. \n\nThe software customizes responses, tracks team performance with live graphs, manages contact lists, and organizes media files. Haber Chat aims to boost productivity and enhance communication strategies through AI integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d6e4c6f-01ea-413b-8ad0-092c1f893aad.png","url":"https://www.capterra.co.za/software/1067133/haber-chat","@type":"ListItem"},{"name":"Managed Service Providers (MSPs)","position":16,"description":"Sunrise MSP Solution empowers service providers to excel in delivering exceptional customer service while maintaining cost control and competitive edge in their markets.\n\nIt provides a centralised platform for managing contractual commitments across diverse customers and complex service hierarchies. With Sunrise MSP, you gain clarity and efficiency in meeting service level targets and reporting obligations, reducing support costs and enhancing service quality.\n\nThis comprehensive solution supports multi-channel communication (telephone, email, self-service, social media), ensuring robust service management disciplines. Sunrise MSP integrates seamlessly to offer a holistic view of customer interactions, enabling efficient operational performance and sustained business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d017603-f101-4a63-98b1-7728b5812312.webp","url":"https://www.capterra.co.za/software/1067763/Managed-Service-Providers-MSPs","@type":"ListItem"},{"name":"NetkaQuartz Service Desk X","position":17,"description":"NetkaQuartz Service Desk X (NSDX) is a next-generation IT service management platform designed to help organizations deliver IT services with greater speed, reliability, and intelligence. Built on ITIL best practices, NSDX empowers IT professionals to manage incidents, requests, problems, and changes with ease, while ensuring compliance and consistency across the service lifecycle. Its powerful feature set includes customer segmentation, risk and incident management, request handling, infrastructure automation, and service diversification, making it adaptable to both simple and highly complex IT environments. With workflow automation, intuitive dashboards, and insightful reporting, NSDX streamlines operations, reduces manual effort, and enhances visibility into performance. Whether supporting employees, customers, or partners, NSDX enables IT teams to respond faster, resolve issues proactively, and continuously deliver exceptional service experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/de060594-2bda-46c1-a5c2-ac5bc8346e77.png","url":"https://www.capterra.co.za/software/1075841/NetkaQuartz-Service-Desk-X","@type":"ListItem"},{"name":"Faveo Servicedesk","position":18,"description":"Faveo Servicedesk Software is an IT service management solution that provides ticketing and asset management capabilities. The system features remote monitoring and management tools, configuration management database functionality, and change control processes for tracking IT infrastructure. Faveo includes automation capabilities for everyday tasks, SLA management tools for monitoring performance metrics, and AI-powered assistance through ELEA AI technology for response management. The platform offers incident management to help organizations log, track, and resolve issues while identifying root causes of recurring problems. The software maintains IT asset inventory from purchase to disposal with real-time status tracking. Faveo supports both cloud-based and self-hosted deployment options to accommodate different organizational requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d18c088-d836-4e32-b553-8aaa96f17fc7.jpeg","url":"https://www.capterra.co.za/software/1079191/Faveo-Servicedesk","@type":"ListItem"},{"name":"Bizapp Service Desk","position":19,"description":"Bizapp Service Desk is a cloud-based IT service management software that streamlines support operations through comprehensive ticket management capabilities. The system includes incident management for multi-channel ticket creation and resolution, asset management for tracking IT and non-IT resources throughout their lifecycle, and SLA management to ensure timely responses to user requests. Additional features include task management, escalation management based on priority levels, smart notifications for ticket status updates, and detailed reporting tools that provide insights on various parameters. The platform offers a responsive design compatible with multiple devices, time tracking functionality for monitoring technician productivity, and survey capabilities for gathering user feedback. Bizapp Service Desk can be hosted either in the cloud or on-premise and provides customization options to adapt to organizational requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6a49af5-08c3-4837-a2f4-1dd22049739d.webp","url":"https://www.capterra.co.za/software/1082073/Bizapp-Service-Desk","@type":"ListItem"}],"numberOfItems":19}
</script>