---
description: Page 5 - See the list of the best Service Desk Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 5 - Service Desk Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software) > [Page 5](https://www.capterra.co.za/directory/31027/service-desk/software?page=5)

# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [IBI-aws](https://www.capterra.co.za/software/1020793/ibi-aws) — 5.0/5 (4 reviews) — With IBI-aws, you can precisely inform the users concerned in the event of a malfunction or maintenance.
2. [AppBase DCM & BPM Platform](https://www.capterra.co.za/software/141073/appbase-dcm-bpm-platform) — 5.0/5 (3 reviews) — Eccentex delivers Dynamic Case Management and Business Process Automation that leverage the power of Generative AI.
3. [Request Tracker](https://www.capterra.co.za/software/210595/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in.
4. [Fielder Agent](https://www.capterra.co.za/software/1023809/fielder-agent) — 4.7/5 (3 reviews) — Fielder Agent is an app to streamline and optimize the field operations in real time for the benefit of customer service.
5. [Support.cc](https://www.capterra.co.za/software/1016244/supportcc) — 5.0/5 (3 reviews) — Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99
6. [Airdesk](https://www.capterra.co.za/software/1028982/airdesk) — 4.7/5 (3 reviews) — A Centralized Workspace for All Your Services
7. [NestDesk](https://www.capterra.co.za/software/1032880/nestdesk) — 5.0/5 (3 reviews) — NestDesk is a multichannel customer service solution with Live chat, Helpdesk, Chatbot \& more to increase sales from conversations.
8. [Bonder](https://www.capterra.co.za/software/1038585/bonder) — 5.0/5 (3 reviews) — Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees at the product.
9. [yoummday](https://www.capterra.co.za/software/1043782/yoummday) — 4.7/5 (3 reviews) — Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform.
10. [Infraon ITSM](https://www.capterra.co.za/software/1049786/infraon-itsm) — 5.0/5 (3 reviews) — The ultimate AI-powered IT service management solution for seamless collaboration, efficiency, and unified support.
11. [ServiceTonic](https://www.capterra.co.za/software/112516/servicetonic) — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
12. [HelpDeskAdvanced](https://www.capterra.co.za/software/120160/helpdeskadvanced) — 4.5/5 (2 reviews) — Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
13. [SAP Service Cloud](https://www.capterra.co.za/software/205276/sap-service-cloud) — 4.5/5 (2 reviews) — Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
14. [tele-LOOK](https://www.capterra.co.za/software/211107/tele-look) — 4.5/5 (2 reviews) — Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.
15. [Insightly Service](https://www.capterra.co.za/software/1022758/insightly-service) — 4.0/5 (2 reviews) — Service is the newest addition to the Insightly unified suite of customer relationship management applications.
16. [Tikit by Cireson](https://www.capterra.co.za/software/1029572/tikit) — 5.0/5 (2 reviews) — Tikit is a powerful Microsoft 365 Service Desk built inside of Teams.
17. [DiliGenie](https://www.capterra.co.za/software/1043238/diligenie) — 5.0/5 (2 reviews) — DiliGenie’s service request feature lets you raise tickets seamlessly. It enhances your IT system with an efficient approach.
18. [HEINZELMANN](https://www.capterra.co.za/software/200198/heinzelmann-service-desk) — 4.0/5 (1 reviews) — Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes.
19. [Jetdocs](https://www.capterra.co.za/software/1014882/jetdocs) — 5.0/5 (1 reviews) — Collaborative ticketing workflows for your internal teams
20. [Matrix42 Enterprise Service Management](https://www.capterra.co.za/software/1021875/matrix42-service-management) — 5.0/5 (1 reviews) — Everything you need to make your digital workspace secure, automated and service-oriented for your end users in one unified integrated
21. [Nexoid](https://www.capterra.co.za/software/1022391/nexoid-help-desk) — 5.0/5 (1 reviews) — Discover Nexoid's revolutionary ERP \& ITSM system: robust, adaptable, AI powered, cost-effective, AWS-backed speed, scalable.
22. [Helpdesk 365](https://www.capterra.co.za/software/1074296/Helpdesk-365) — 5.0/5 (1 reviews) — AI-driven SharePoint ticketing system that prioritizes critical requests, automates workflows, and ensures faster, reliable support.
23. [USU IT Service Management](https://www.capterra.co.za/software/147064/usu-valuemation-itsdm) (0 reviews) — USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need.
24. [Kundo](https://www.capterra.co.za/software/160987/kundo) (0 reviews) — All-in-one platform for your digital customer service. Email, chat, enquiry forum and social media.
25. [OpenText Service Management](https://www.capterra.co.za/software/174865/service-management-automation) (0 reviews) — SMAX from OpenText delivers IT service management, IT asset management, and enterprise service management in one solution.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Practical.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8a16e42d-65fb-46f9-ba88-e10f36398ffc.png","url":"https://www.capterra.co.za/software/200198/heinzelmann-service-desk","@type":"ListItem"},{"name":"Jetdocs","position":19,"description":"Jetdocs is your internal ticketing solution and helpdesk that drives productivity  and collaboration across your org. Integrated into Microsoft Teams and Slack, Jetdocs seamlessly works alongside your teams to deliver a fully collaborative experience. With our innovative no-code catalog builder, you can standardize workflows across multiple teams (Ops, IT, Support/Success, Legal, Admin, Finance). Get your internal tickets, requests and approvals resolved quickly today. Backed by Y Combinator.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29aef344-9e3a-4627-a390-c55dc4bac484.png","url":"https://www.capterra.co.za/software/1014882/jetdocs","@type":"ListItem"},{"name":"Matrix42 Enterprise Service Management","position":20,"description":"Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81ecaaeb-dc9e-4379-b592-8d39460de3f5.png","url":"https://www.capterra.co.za/software/1021875/matrix42-service-management","@type":"ListItem"},{"name":"Nexoid","position":21,"description":"Nexoid offers customizable ERP & ITSM solutions with a serverless architecture for scalability and cost efficiency. Key features include AI-powered incident management for swift problem resolution and a comprehensive ERP system for streamlined business processes. Nexoid supports a pay-as-you-go pricing model, ensuring you only pay for what you use. Ideal for mid-size to large companies across all industries, Nexoid's solutions are designed for global use. Our platform stands out by enabling significant operational savings, faster ROI, and improved productivity through real-time data access and process automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39fc8ff3-ccd9-4727-95ce-824b05b146d8.jpeg","url":"https://www.capterra.co.za/software/1022391/nexoid-help-desk","@type":"ListItem"},{"name":"Helpdesk 365","position":22,"description":"Helpdesk 365 is a leading helpdesk software known for its enterprise-grade security, efficient ticket management, and user-friendly interface. Built and certified on the Microsoft 365 ecosystem, it helps organizations manage tickets across all industries, making it ideal for both SMBs and enterprises. It integrates seamlessly with SharePoint, MS Teams, Outlook, Microsoft Copilot, Azure Integrations, Power BI, Power Automate.\n\nKey Features\n\n➡️AI Agentic Tickets \n➡️Ticket Management\n➡️SLAs\n➡️Knowledge Base\n➡️Rules & Automation\n➡️Ticket Auto Assign\n➡️Ticket Routing\n➡️Custom Forms & Approval Workflow\n➡️Tailored Request Process\n➡️Reporting & Analysis\n\n➡️Get Started Today: Go to our website (apps365.com/sharepoint-helpdesk-365/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.\n\nTo know more similar products, visit apps365.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ad7fd5b-1af1-496f-96bf-a2ef6a09a0da.png","url":"https://www.capterra.co.za/software/1074296/Helpdesk-365","@type":"ListItem"},{"name":"USU IT Service Management","position":23,"description":"USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. 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