---
description: Page 3 - See the list of the best Service Desk Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 3 - Service Desk Software - Prices & Reviews - Capterra South Africa 2026
---

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# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [ALVAO Service Desk](https://www.capterra.co.za/software/143589/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
2. [Summit](https://www.capterra.co.za/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
3. [VobeSoft](https://www.capterra.co.za/software/182839/vobecustom) — 4.9/5 (23 reviews) — Give yourself a 360-degree service overview. Dynamically configure the solution for your needs with tickets, customer portal and more.
4. [Electric AI](https://www.capterra.co.za/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
5. [Canfigure](https://www.capterra.co.za/software/184941/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
6. [ky2help](https://www.capterra.co.za/software/196043/ky2help) — 4.3/5 (21 reviews) — ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique\!
7. [Hipporello Service Desk for Trello](https://www.capterra.co.za/software/1010843/hipporello) — 4.8/5 (20 reviews) — An easy-to-use and affordable service desk solution, designed to transform the way you manage customer inquiries and support requests.
8. [USU Knowledge Management](https://www.capterra.co.za/software/144600/usu-knowledge-management) — 4.8/5 (18 reviews) — USU’s knowledge management solution for IT offers organizations an enterprise-grade, AI-powered knowledge management platform.
9. [Conclusion](https://www.capterra.co.za/software/184045/conclusion) — 4.8/5 (18 reviews) — Enterprise ServiceDesk solution with nice interface for business users and very flexible open architecture for IT departments
10. [ServoDesk](https://www.capterra.co.za/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
11. [Infradesk](https://www.capterra.co.za/software/1046490/infradesk) — 5.0/5 (17 reviews) — Do you want to open tickets, manage workflows, control assets and obtain metrics with just one online tool? Use Infradesk.
12. [MSP Manager](https://www.capterra.co.za/software/149462/msp-manager) — 3.9/5 (15 reviews) — MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency.
13. [Virima](https://www.capterra.co.za/software/178220/virima) — 4.6/5 (15 reviews) — Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
14. [Ivanti Neurons for ITSM](https://www.capterra.co.za/software/193225/service-desk) — 3.9/5 (15 reviews) — Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.
15. [Tiflux](https://www.capterra.co.za/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
16. [Orcatec](https://www.capterra.co.za/software/119837/orcatec) — 5.0/5 (14 reviews) — All MUST HAVE features gathered in one place to run successful business in service industry.
17. [EV Service Manager](https://www.capterra.co.za/software/124331/easyvista) — 3.4/5 (14 reviews) — EV Service Manager is no code and highly configurable to support the most complex ITIL requirements with simplicity and agility.
18. [C2](https://www.capterra.co.za/software/135915/c2-atom) — 4.3/5 (14 reviews) — C2 ISTM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs.
19. [Capacity](https://www.capterra.co.za/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
20. [ProProfs Help Desk](https://www.capterra.co.za/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
21. [CA Service Desk Manager](https://www.capterra.co.za/software/145590/ca-service-desk-manager) — 3.5/5 (13 reviews) — CA Service Desk Manager is an IT service management software that provides change management, automation, and practice content.
22. [Specops uReset](https://www.capterra.co.za/software/1008625/specops-ureset) — 4.6/5 (12 reviews) — Specops uReset is a self-service password reset solution that updates locally cached credentials and offset calls to the service desk.
23. [Efecte IT Service Management](https://www.capterra.co.za/software/187633/efecte) — 4.6/5 (11 reviews) — Affordable service management provides an easy start with off-the-shelf processes and the flexibility to customize and grow.
24. [Unifize](https://www.capterra.co.za/software/201702/unifize) — 4.7/5 (11 reviews) — Unifize eQMS helps ISO \& FDA-compliant companies manage risk, and drive operational efficiency with a no-code collaborative platform.
25. [Sunrise ITSM](https://www.capterra.co.za/software/148707/it-service-management) — 4.4/5 (10 reviews) — Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.co.za/directory)

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EasyVista focuses on three areas: Avoiding productivity loss (by preventing future incidents from occurring), enabling business outcomes (by accelerating incident resolution), and cost efficiency (offering best-in-class TCO, improving sustainability in IT, and increasing tech pace of adoption).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/35f1b28f-e68f-4794-baba-19da5f3950d2.png","url":"https://www.capterra.co.za/software/124331/easyvista","@type":"ListItem"},{"name":"C2","position":18,"description":"C2 ITSM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding.  \n\nC2 ITSM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes. \n\nFacilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8eaa9b7-1047-4993-8448-7c48563f05a9.png","url":"https://www.capterra.co.za/software/135915/c2-atom","@type":"ListItem"},{"name":"Capacity","position":19,"description":"Capacity is an industry leader in support automation for both customers and employees. 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With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/582a0861-8c29-49a3-b126-af179facd981.png","url":"https://www.capterra.co.za/software/200141/proprofs-help-desk","@type":"ListItem"},{"name":"CA Service Desk Manager","position":21,"description":"The CA Service Desk Manager is an IT service desk software solution that provides change management, automation, best practice workflows, and a modern user interface to help IT service teams work more productively and collaborate to deliver customer service. Key capabilities include self-service portals, knowledge management, asset management, and advanced reporting. The software is designed to elevate the customer experience and empower IT teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01a85a9f-df24-4739-a7ca-046a726114bb.jpeg","url":"https://www.capterra.co.za/software/145590/ca-service-desk-manager","@type":"ListItem"},{"name":"Specops uReset","position":22,"description":"With the Specops uReset self-service password reset solution, IT teams can heavily reduce calls to the service desk. Users are empowered to reset Active Directory passwords or unlock their accounts on their own. With simple end user UX as well as the ability to update the local cached credential, IT teams can trust that their users (remote or in the office) will actually be able to stop calling the service desk for password resets. Bypass enrollment with many portable MFA options to choose from.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31a9fa6a-c815-4cc2-bc8c-9390a75da79a.png","url":"https://www.capterra.co.za/software/1008625/specops-ureset","@type":"ListItem"},{"name":"Efecte IT Service Management","position":23,"description":"Efecte’s cloud-based solution helps organizations to digitalize and automate IT practices. It enables an easy start with off-the-shelf processes and provides flexibility to customize and grow. Other key characteristics include affordability; easy onboarding and migrations; flexibility to expand to business processes; modern self-service experience; and variety of deployment models to address the needs of both public and private organizations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04925334-bb6c-43e1-907b-373571d878de.png","url":"https://www.capterra.co.za/software/187633/efecte","@type":"ListItem"},{"name":"Unifize","position":24,"description":"Unifize is a modern, collaborative, and cloud-based eQMS designed to help quality leaders at ISO and FDA-compliant companies manage risk, improve operational efficiency, and drive continuous improvement. \n\nThe platform centralizes communication, data, and workflows into a single source of truth, eliminating silos and ensuring real-time collaboration right from design to production to post-market activities. \n\nUnifize comes built-in with all key modules such as Quality Events, Complaints, Risk Management, Audit Management, Supplier Quality, etc., ensuring you have everything you need to tackle quality challenges proactively. \n\nWith no-code configurability, teams can quickly adapt workflows to evolving business needs without IT involvement, while robust automation minimizes repetitive tasks and ensures compliance.\n\nExperience faster cycle times, improved compliance, and enhanced decision-making with Unifize.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/79dc8a4f-5527-41c9-8f4f-7fc001289066.png","url":"https://www.capterra.co.za/software/201702/unifize","@type":"ListItem"},{"name":"Sunrise ITSM","position":25,"description":"With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation’s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency.\n\nAs a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market.\n\nWe are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we’re creating service desk and IT service management solutions to support the people who matter most to us.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45a5df46-5eae-4d83-9177-072311a9d01f.png","url":"https://www.capterra.co.za/software/148707/it-service-management","@type":"ListItem"}],"numberOfItems":25}
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