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Service Desk Software

Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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Explore the most reviewed products by our users on the Service Desk Software

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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software Learn more about Vision Helpdesk
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. Learn more about HaloITSM
HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. HaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future. Learn more about HaloITSM

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
An easy-to-use and affordable service desk solution, designed to transform the way you manage customer inquiries and support requests. Learn more about Hipporello Service Desk
An easy-to-use and affordable service desk solution, designed to transform the way you manage customer inquiries and support requests using forms and email. The software natively integrates with Trello, allowing you to handle customer issues collaboratively and ensure exceptional service delivery. Ticket Management: Seamlessly create, track, and prioritize support tickets for timely resolution. Knowledge Base: Empower customers with a centralized repository of FAQs, guides, and troubleshooting resources. Automation: Streamline workflows and automate repetitive tasks to enhance efficiency. Analytics and Reporting: Gain valuable insights into support performance and customer satisfaction metrics. Customization: Tailor the desk to your unique requirements with customizable forms and branding options. Experience unparalleled customer support with our software. Start resolving issues faster and building stronger customer relations. Learn more about Hipporello Service Desk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Atera is the ultimate all-in-one service desk solution for MSPs and IT pros. Everything you need in one place. Try for Free now! Learn more about Atera
Atera’s all-in-one service desk and RMM platform is specifically tailored to help IT professionals streamline and manage their daily work end-to-end. This includes service desk, Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one centralized, integrated dashboard. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most. Learn more about Atera

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Bitrix24 is #1 free service desk (helpdesk) solution used by 12 million companies. Cloud, mobile, open source editions. Learn more about Bitrix24
Bitrix24 is #1 free service desk (helpdesk) solution used by 12 million companies. Cloud, mobile, open source editions. Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited users. Learn more about Bitrix24

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Zendesk Support is the IT service desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a cloud-based service desk software with 200+ integrations. Streamline all communication channels and manage them from a single interface. Enjoy advanced ticketing, a self-service portal, knowledge management, custom reports, and more key features. Enhance customer experience, reduce wait times, and improve agent efficiency with our multi-channel support software. LiveAgent delivers excellent customer care to 150M end users worldwide. Start your free trial, no credit card required. Learn more about LiveAgent

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too!
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Achieve faster ticket resolutions & waste less time repeating tasks with one of the most reviewed & highest rated service desks.
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning IT service desk software. Powered by smart technology like AI and automations and built with ITIL best practices in mind, SolarWinds Service Desk can remove the manual burden of managing incoming tickets or tracking technology assets, freeing up budget and empowering IT professionals to focus on critical growth projects and transformation. Learn more about SolarWinds Service Desk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks Cloud Help Desk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
The most advanced AI-Powered IT Service Desk platform out there with generative AI baked into every element of service management
SysAid is the next-gen of AI-Powered Service Desk, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. Learn more about SysAid

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Empower service desks to deliver remarkable service experiences across your enterprise with ServiceDesk Plus.
ServiceDesk Plus infuses agility into your IT and enterprise service desks and enables them to handle the whole spectrum of service desk operations, like troubleshooting issues proactively, delivering timely services, managing IT and facility assets, and orchestrating IT-business workflows. With conditional automations, graphical workflow builders, a low-code IDE, and visual KPI dashboards, service desk managers can ensure top-notch service experiences for both technicians and end users. Learn more about ManageEngine ServiceDesk Plus

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
NinjaOne is the easiest, all-in-one IT management solution that MSPs and IT professionals love.
NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past six years. Learn more about NinjaOne

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Optimize Service Desk. AI-driven time-tracking, reliable data, seamless operations. Effortlessly track support time.
Enhance your Service Desk operations with Timesheets by Tempo, the top time-tracking app in Jira. Leverage AI-powered automated time-tracking for valuable insights. Produce reliable data for reporting, invoicing, and accounting, streamlining Service Desk management. Effortlessly track time for support activities, improve user adoption, and enhance visibility for efficient Service Desk operations. Make data-driven decisions, measure performance accurately, and provide exceptional customer support Learn more about Tempo Timesheets

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Everything your service desk needs to solve tickets quickly and serve users better. Backed by industry-leading, 24/7 technical support
Work smarter and happier with Issuetrak. Is your service desk flooded with requests from every direction? Manage it all with automated service desk software designed to receive and triage tickets in one centralized location. Relieve the burden of workflow management, task assignments, reporting, and more. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime. See why major brands like Cintas and Pfizer are already utilizing the power of Issuetrak. Request a free trial or demo today. Backed by industry-leading, US-based, 24/7 technical support. Learn more about Issuetrak

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
Vivantio's service desk empowers IT teams with a fully configurable platform that manages workloads, boosts efficiency, and significantly reduces resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms. Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you meet and beat SLAs. Learn more about Vivantio

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
TeamDynamix is a no-code ITSM solution that offers integrated Project Portfolio Management with enterprise integration and automation.
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting. The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations. White glove implementation. Learn more about TeamDynamix

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Autotask PSA is a secure, reliable and fully-featured cloud PSA helping MSPs and IT Service Providers run their IT managed services business. The modern and easy-to-use PSA's integrated modules include Service Desk, CRM/Contact Management, Document Management, Outsourcing, Project Management, Contract Administration, Time Tracking, Billing, Reporting and Business Analytics - to provide a singular view of the entire business and drive efficiency, accountability, insight, and profitability. Learn more about Autotask PSA

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and
InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes, with a particular eye on business process and standards compliance, plus a native integration with InvGate's IT Asset Management solution. Learn more about InvGate Service Desk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
BOSSDesk is an award winning fully integrated Service Desk/ Help Desk ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based ITSM/Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Learn more about BOSSDesk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
Fully-managed service management suite that includes ticketing, workflow automation & notification for service desks and help desks.
OTRS is a fully-managed service desk that includes ticketing, workflow/process automation and notification, CMDB, SLAs, request management and more. Processes can incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide great service in a cost effective way. Try service desk software now! Learn more about OTRS

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away. Learn more about TOPdesk

Features

  • IT Asset Management
  • Change Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • CMDB
  • Remote Access/Control
  • Mobile Access
  • Support Ticket Management
  • Problem Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Prioritization