---
description: Page 9 - See the list of the best Customer Communications Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 9 - Customer Communications Management Software - Prices & Reviews - Capterra South Africa 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Clerk Chat](https://www.capterra.co.za/software/1063227/clerk-chat) — 4.2/5 (5 reviews) — Conversational messaging for support, sales, \& marketing. Turn your business number into a powerhouse.
2. [Text](https://www.capterra.co.za/software/1078275/Text-App) — 4.8/5 (5 reviews) — Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
3. [Softdial Contact Center](https://www.capterra.co.za/software/27969/softdial-contact-center) — 5.0/5 (4 reviews) — Flexible Cloud Contact Center Software Platform sold globally as CCaaS, \& to enterprises. Fully blended omnichannel, quick deployment.
4. [GhostDraft Studio](https://www.capterra.co.za/software/135923/ghostdraft-studio) — 3.8/5 (4 reviews) — GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM.
5. [VoyagerNetz](https://www.capterra.co.za/software/163125/voyagernetz) — 5.0/5 (4 reviews) — A powerful communication platform for better customer and community communication through texting, WhatsApp, Messenger and more.
6. [Elixir Cloud](https://www.capterra.co.za/software/167144/tango) — 4.3/5 (4 reviews) — Elixir Cloud is the modern, scalable CCM platform for reaching more people with better comms — and way less effort.
7. [Unbabel](https://www.capterra.co.za/software/187811/unbabel) — 3.8/5 (4 reviews) — Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale.
8. [SleekFlow](https://www.capterra.co.za/software/1014843/sleekflow) — 4.5/5 (4 reviews) — SleekFlow: AI that converts, where it matters.
9. [Parrot CRM](https://www.capterra.co.za/software/1021009/parrot-crm) — 5.0/5 (4 reviews) — Parrot is the best CRM designed for conversational sales and advisors who need close communication with their customers.
10. [Gallabox](https://www.capterra.co.za/software/1021197/gallabox) — 4.5/5 (4 reviews) — Gallabox is a collaborative communication tool, helping convert customer conversations into actions through WhatsApp Business APIs
11. [Square Marketing](https://www.capterra.co.za/software/1006006/square-marketing) — 4.5/5 (4 reviews) — Square Marketing is a tool that allows businesses to customize and automate email and text campaigns to boost customer engagement.
12. [ViaDialog](https://www.capterra.co.za/software/1041646/viaflow) — 5.0/5 (4 reviews) — AI cloud contact center for managing voice, chat, email \& social media. Boost CX with automation, routing \& CRM integration.
13. [Hopper](https://www.capterra.co.za/software/1064806/hopper) — 4.8/5 (4 reviews) — Easily connect WhatsApp to Salesforce using Hopper, the native app that will help you improve your business communication.
14. [Quidget](https://www.capterra.co.za/software/1067160/Quidget) — 4.8/5 (4 reviews) — Quidget is a no-code AI agent, easily set up to provide 24/7 human-like responses to up to 80% of customer queries.
15. [NFON Contact Center](https://www.capterra.co.za/software/1072438/Contact-Center-Hub) — 4.3/5 (4 reviews) — NFON Contact Center Hub transforms Customer Communications Management with omnichannel AI-driven service ensuring efficiency.
16. [Azuba CCM Platform](https://www.capterra.co.za/software/122681/azuba-ccm) — 4.7/5 (3 reviews) — Azuba's CCM Platform provides communication solutions that can be tailored to healthcare \& other industries.
17. [Oracle Documaker Enterprise Edition](https://www.capterra.co.za/software/124672/documaker) — 4.3/5 (3 reviews) — Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders.
18. [Gnatta](https://www.capterra.co.za/software/144153/gnatta) — 4.7/5 (3 reviews) — Gnatta provides CCaaS solutions to some of the world’s biggest brands, making their call centres more efficient, and more effective.
19. [ActivEngage](https://www.capterra.co.za/software/155016/activengage) — 5.0/5 (3 reviews) — We help dealers connect with customers. We're messaging experts and have products for visibility, engagement, retailing, \& retention.
20. [AlphaChat](https://www.capterra.co.za/software/160781/alphachat) — 5.0/5 (3 reviews) — Customer service CHAT AUTOMATION TOOL WITH AI chatbots to measure and INCREASE SELF-SERVICE RESOLUTION RATE and customer satisfaction.
21. [OptCulture](https://www.capterra.co.za/software/163742/optculture) — 4.7/5 (3 reviews) — An easy-to-implement customer loyalty and engagement solution with powerful data-analytics and campaigning features.
22. [Apteco PeopleStage](https://www.capterra.co.za/software/178725/apteco-peoplestage) — 4.7/5 (3 reviews) — INSIGHT INTO ACTION Create, manage, and deliver automated, personalised marketing campaigns across your channels.
23. [FCI Customer Communication Management](https://www.capterra.co.za/software/185132/customer-communication-management) — 4.7/5 (3 reviews) — Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, \& deliver all outbound tasks.
24. [PrintBOS](https://www.capterra.co.za/software/191525/printbos) — 4.7/5 (3 reviews) — PB Digital is an advanced document management system enabling organizations to easily create, manage and distribute digital documents
25. [Kipsu](https://www.capterra.co.za/software/210183/kipsu) — 4.7/5 (3 reviews) — Communication app that helps businesses to manage customer relationships through messages, team view, response time analytics and more.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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A rules-driven system, Oracle Documaker automates documents, improving communications and customer service while achieving higher levels of efficiency and reduced cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2415ac9e-67b8-42d5-8188-1fbe714cddb3.png","url":"https://www.capterra.co.za/software/124672/documaker","@type":"ListItem"},{"name":"Gnatta","position":18,"description":"We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our bespoke workflow engine, we centralise your digital contacts whilst increasing both the quality and the efficiency of your operators. 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Today, the company's unique set of digital messaging products and retailing services help businesses around the world provide an elite online experience throughout the entire customer lifecycle.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56111f7b-cdaa-443c-a608-5441e3f8eac4.png","url":"https://www.capterra.co.za/software/155016/activengage","@type":"ListItem"},{"name":"AlphaChat","position":20,"description":"Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING.\n\nDEFLECT 50-80% of internal/external customer service requests. \n\nENTERPRISE PLAN comes with the necessary features - AUTHENTICATION, AlphaOS for custom code, SSO, SLA, APIs and multichannel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfac3e0e-0534-4ee7-b2ac-3a1712b96526.png","url":"https://www.capterra.co.za/software/160781/alphachat","@type":"ListItem"},{"name":"OptCulture","position":21,"description":"Build your own loyalty program, engage customers, increase customer retention, and drive repeat purchases with OptCulture! At OptCulture we integrate directly to your point of sale system, e-commerce platform, and even physical forms. Leverage your data to create customer specific Email, SMS, and Whats App campaigns, or use your own branded App to send push notifications. Electronic Receipts custom designed and branded for your business, track able referral programs, and built in discount and promotional tools combined with all the relevant reporting make OptCulture an easy choice for Retailers to increase sales and grow their business!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fcbfd031-58dc-4356-840f-3f8d82f6d08f.png","url":"https://www.capterra.co.za/software/163742/optculture","@type":"ListItem"},{"name":"Apteco PeopleStage","position":22,"description":"CAMPAIGN - With Apteco PeopleStage we help you turn your data insights into action, putting your data to the best possible use. 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FCI provides customer communication management solutions and services to help organizations improve operational efficiency, support regulatory compliance, and drive business growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6386f08a-5f59-4041-b483-15d3861c5cea.png","url":"https://www.capterra.co.za/software/185132/customer-communication-management","@type":"ListItem"},{"name":"PrintBOS","position":24,"description":"Used by over 250 organizations worldwide, PB Digital is an advanced Customer Communication Management system enabling organizations to easily create, manage and distribute digital information  - smart & responsive forms with digital signature features.,invoices and other types of documents.\n\nPB Digital is used by some of Israel's largest financial institutions; IKEA  and BMW in Europe;  Israel's largest healthcare organization, and by leading organizations in the US & S.  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