---
description: Page 5 - See the list of the best Customer Communications Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 5 - Customer Communications Management Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software) > [Page 5](https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5)

# Customer Communications Management Software

Canonical: https://www.capterra.co.za/directory/31002/customer-communications-management/software

Page: 5 / 16\
Prev: [Previous page](https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=4)\
Next: [Next page](https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=6)

> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

-----

## Products

1. [Truepush](https://www.capterra.co.za/software/186794/truepush) — 4.3/5 (28 reviews) — Truepush is a most affordable push notifications company for both web \& mobile with deep analytics and easy-to-use dashboard.
2. [RAYNET CRM](https://www.capterra.co.za/software/136797/raynet-crm) — 4.9/5 (27 reviews) — Conquer chaos with CRM software. All contacts, deals, your calendar, and your sales pipeline analysis in one place.
3. [Eltropy](https://www.capterra.co.za/software/153482/eltropy) — 4.9/5 (27 reviews) — Engage Credit Union members on their preferred platform texting. Gain insight to send highly targeted, secure and compliant messages.
4. [Trengo](https://www.capterra.co.za/software/177967/trengo) — 4.1/5 (26 reviews) — The customer service software unifies all messaging channels into one single view. Make customer communication easy.
5. [Moxo](https://www.capterra.co.za/software/133812/moxo) — 4.0/5 (24 reviews) — Moxo unifies customer communications, streamlining interactions with secure workflows and real-time collaboration tools.
6. [Liberty Converse](https://www.capterra.co.za/software/197657/liberty-converse) — 4.8/5 (23 reviews) — Liberty Converse CX, the next-gen AI-powered customer communication solution that redefines how businesses engage with their customers.
7. [Cognigy.AI](https://www.capterra.co.za/software/176610/cognigy-ai) — 4.8/5 (22 reviews) — NiCE Cognigy delivers Agentic AI for enterprise contact centers to deliver instant, multilingual, hyper-personalized customer service.
8. [Kimoby](https://www.capterra.co.za/software/1002618/kimoby) — 5.0/5 (22 reviews) — Kimoby is a cloud-based platform that enables Business Instant Messaging for top customer service, including appointment reminders.
9. [eBanqo](https://www.capterra.co.za/software/1015991/ebanqo) — 4.2/5 (22 reviews) — A customer engagement platform that enables you to sell your services and offer customer support on popular messaging channels.
10. [hello24.ai](https://www.capterra.co.za/software/1033570/hello24ai) — 4.7/5 (22 reviews) — hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp.
11. [TrueDialog](https://www.capterra.co.za/software/144641/TrueDialog) — 4.8/5 (21 reviews) — Customer Support SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale.
12. [Replyco](https://www.capterra.co.za/software/204918/replyco) — 4.7/5 (21 reviews) — Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces.
13. [charles](https://www.capterra.co.za/software/1012151/charles) — 4.4/5 (21 reviews) — WhatsApp marketing platform that enables businesses to to build, scale and drive revenue from a WhatsApp channel.
14. [MadeMarket](https://www.capterra.co.za/software/1033660/mademarket) — 4.8/5 (20 reviews) — A purpose-built tool that lets businesses manage relationships, access contacts, build buyer lists, monitor active deals, and more.
15. [Loyalti](https://www.capterra.co.za/software/1041628/spark-loyalty) — 4.6/5 (20 reviews) — Spark Loyalty® is the leading loyalty and customer engagement solution for retailers, serving 3 million happy shoppers nationwide.
16. [Simplifica+](https://www.capterra.co.za/software/1053087/simplifica) — 4.7/5 (20 reviews) — A plataforma Simplifica+ tem a missão de levar inovação e transformação digital para as relações empresa-cliente via do autoatendimento
17. [inconnect](https://www.capterra.co.za/software/164772/omnichannel) — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
18. [Atom](https://www.capterra.co.za/software/202763/atom) — 4.3/5 (19 reviews) — We integrate all digital channels on our platform and simplify the visibility and traceability of customer service and sales
19. [Sagicc](https://www.capterra.co.za/software/217309/sagicc) — 4.4/5 (19 reviews) — Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.
20. [SprintHub](https://www.capterra.co.za/software/1041856/sprinthub) — 4.9/5 (19 reviews) — SprintHub is a fully integrated Marketing/Service/Sales All-in-One platform.
21. [USU Knowledge Management](https://www.capterra.co.za/software/144600/usu-knowledge-management) — 4.8/5 (18 reviews) — AI-powered knowledge management purpose-built for customer communications. Central management of data to support omni-channel service.
22. [Reecall](https://www.capterra.co.za/software/1019895/reecall) — 4.8/5 (18 reviews) — Automated customer service software for teams to improve information-sharing and customer support and service.
23. [Idiomatic](https://www.capterra.co.za/software/1020027/idiomatic) — 4.7/5 (18 reviews) — Idiomatic provides instant Voice of Customer within minutes. Any help desk, any survey, any feedback, any scale. Try for free today\!
24. [Heyday](https://www.capterra.co.za/software/177804/heyday-ai) — 4.6/5 (17 reviews) — The \#1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX.
25. [ZyraTalk](https://www.capterra.co.za/software/207596/zyratalk) — 4.7/5 (17 reviews) — ZyraTalk: The ultimate AI customer service solution. Automate conversations, increase leads, streamline support. Mind blowing AI.

-----

Page: 5 / 16\
Prev: [Previous page](https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=4)\
Next: [Next page](https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=6)

## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.za/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.za/","@id":"https://www.capterra.co.za/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.co.za/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.za/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Communications Management Software","description":"Page 5 - See the list of the best Customer Communications Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.","url":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5","about":{"@id":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5#breadcrumblist"},"@id":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","mainEntity":{"@id":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5#itemlist"},"publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"@id":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"https://www.capterra.co.za/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Page 5","position":3,"item":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 5 - Customer Communications Management Software - Prices &amp; Reviews - Capterra South Africa 2026","@context":"https://schema.org","@id":"https://www.capterra.co.za/directory/31002/customer-communications-management/software?page=5#itemlist","@type":"ItemList","itemListElement":[{"name":"Truepush","position":1,"description":"Truepush is a world's most affordable Push notification company platform for websites. Truepush is working closely with 30,000+ developers/marketers globally. Bloggers, Marketers, App owners & developers from varied industries including Media houses and E-Commerce websites are sending millions of notifications every day. We have advanced features like Segmentation(Pre-defined and custom segments), Project duplication, Triggers & Templates that make it a user-friendly tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7294267b-2db2-40e9-b57c-8b4f97535451.png","url":"https://www.capterra.co.za/software/186794/truepush","@type":"ListItem"},{"name":"RAYNET CRM","position":2,"description":"Raynet CRM is a user-friendly customer relationship management tool packed with powerful features, making it a great choice for companies with sophisticated business processes that are ready to go digital. Conquer chaos with effortless contact and deal management, activity planning, reports, and much more — all in an intuitive and modern app on desktop and mobile.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c61aef26-f347-4810-84c5-7d16e01acd0c.jpeg","url":"https://www.capterra.co.za/software/136797/raynet-crm","@type":"ListItem"},{"name":"Eltropy","position":3,"description":"Eltropy enables Credit Unions to communicate with members over Text Messaging in a secure and compliant way. Using Eltropys technology within your core system  Lending, Collections, Sales, Marketing, Contact Center, and other teams at CUs can leverage Text Messaging to increase member engagement and receive relevant member insights via Analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13145c5f-c5fa-45f1-a7c4-4d38d86427f7.png","url":"https://www.capterra.co.za/software/153482/eltropy","@type":"ListItem"},{"name":"Trengo","position":4,"description":"Discover Trengo, the customer service software that unifies all messaging channels into one single view.\n\nAnswer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Website chat, Google Business messages, WeChat & Telegram from one platform. \n\nUse the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. \n\nMake customer communication easy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.capterra.co.za/software/177967/trengo","@type":"ListItem"},{"name":"Moxo","position":5,"description":"Moxo’s service orchestration platform transforms complex B2B relationships into seamless experiences.\n\nBusiness processes often fragment across departments, clients, vendors, and partners, creating inefficiency and risks. Our platform streamlines these workflows—turning disjointed experiences into smooth, efficient operations that reduce costs and enhance client satisfaction.\n\nMoxo accelerates critical processes including client onboarding, document collection, and exception handling. The results: faster completion times, reduced compliance risks, and superior client experiences.\n\nLeading institutions across financial services, consulting, legal, healthcare, and real estate—including Citibank and BNP Paribas —trust Moxo to orchestrate their mission-critical business relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7891cf03-691d-410d-a2e1-b43c4c31a963.png","url":"https://www.capterra.co.za/software/133812/moxo","@type":"ListItem"},{"name":"Liberty Converse","position":6,"description":"Netcall enables you to achieve your business goals faster in a rapidly changing world. \n\nOur leading Liberty Converse customer communications solution provides AI-enhanced, all-in-one contact handling, case management, predictive analytics, prioritised caseloads, outbound campaigns, workflows and reporting.   \n\nLiberty Converse is quick to deploy, flexible to integrate and enhances the customer and employee experience through the wider business, such as back office and helpdesk functions. It incorporates process automation and connects disparate CRM systems, unlocking data silos and optimising customer service processes. \n\nThese capabilities streamline internal workflows, improve data management, enhance scalability and deliver a better customer and employee experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/164f78a1-f4cd-4f88-b43b-e4d63141dd4d.jpeg","url":"https://www.capterra.co.za/software/197657/liberty-converse","@type":"ListItem"},{"name":"Cognigy.AI","position":7,"description":"NiCE Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, NiCE Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca162cb2-6abb-444a-a3d5-1ab492d030f3.png","url":"https://www.capterra.co.za/software/176610/cognigy-ai","@type":"ListItem"},{"name":"Kimoby","position":8,"description":"Kimoby is a leading cloud-based customer communications management platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps business service departments reach the right person at the right time. Using the data and resources that businesses already have at their fingertips, Kimoby makes it easy to boost engagement and sales with instant marketing campaigns, automated reminders, multimedia files, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d6cab1e5-4b09-4315-9bee-fc3015f452e5.png","url":"https://www.capterra.co.za/software/1002618/kimoby","@type":"ListItem"},{"name":"eBanqo","position":9,"description":"eBanqo is a customer engagement platform that:\n\n- Gives businesses an AI chatbot that responds to inquiries 24/7\n- Offers multichannel live chat that aggregates chats from the web, social and messaging apps in one dashboard\n- Provides automation to enable customers to onboard, purchase goods/services and resolve support issues from popular messaging apps and channels without speaking to a support rep.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d9d78d5-7d07-49d2-845c-e32fc58d0e5c.png","url":"https://www.capterra.co.za/software/1015991/ebanqo","@type":"ListItem"},{"name":"hello24.ai","position":10,"description":"Hello24.ai (Meta Tech Partner) is a conversational commerce platform to support your sales, marketing, and customer service on WhatsApp. \n\nOur platform enables companies to \n1. Sell their products through Whatsapp 24/7 through commerce-bots\n2. Send out marketing campaigns on WhatsApp to unlimited customers; Get 5x better ROI than Google/Facebook Ads\n3. Automate up to 90% of customer support queries and reduce support cost\n\nOur platform offers deep integrations with Shopify, WooCommerce, & Payment gateways as well.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/44def44b-3447-4d43-a1e6-933f1162381d.png","url":"https://www.capterra.co.za/software/1033570/hello24ai","@type":"ListItem"},{"name":"TrueDialog","position":11,"description":"TrueDialog's Customer Support SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with our unique \"TrueDialog\" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your entire team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere, anytime. Start within minutes. More Features. Half the Price.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3727f2a5-f0b7-4bae-9967-e77599ac0257.png","url":"https://www.capterra.co.za/software/144641/TrueDialog","@type":"ListItem"},{"name":"Replyco","position":12,"description":"Replyco is a helpdesk software designed to help eCommerce sellers improve customer service.  Centralize & organize messages from eBay, Amazon, Shopify, and more. Reduce workload with automated organization, auto-responders, auto-assign & priority settings. Revolutionize your customer communication with our latest AI feature! Respond to messages quickly with email templates & one-click access to order information. Plus get detailed reporting to monitor performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef347454-10f3-42e1-b709-cdceeabe6d4d.png","url":"https://www.capterra.co.za/software/204918/replyco","@type":"ListItem"},{"name":"charles","position":13,"description":"charles is a WhatsApp marketing platform made in Berlin. Its easy-to-use software enables businesses to drive revenue, retention and innovative customer experiences by complementing existing marketing channels with the reach and richness of WhatsApp.\n\nIt does so by enabling CRM teams to set-up recurring flows and automations based on consumer specific events in a personalized manner. It supports businesses to stay GDPR-compliant and consistently iterate in this new channel while also integrating with select CDP/CRM, service and shop systems such as Shopify, Klaviyo, Emarsys and Zendesk to leverage data for their omnichannel strategy.\n\ncharles' key products are 📣 Campaigns and 🚀Journeys.\n\nWith Journeys, you set up and send engaging automated WhatsApp flows – like opt-in flows,  WhatsApp product finders and Black Friday campaigns. With Campaigns, you can send outbound marketing messages to your consumers, and track responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/52c4f136-d949-4521-9058-ddacccbde0ed.png","url":"https://www.capterra.co.za/software/1012151/charles","@type":"ListItem"},{"name":"MadeMarket","position":14,"description":"MadeMarket is a purpose-built customer relationships and deal-management platform that helps investment bankers and capital markets professionals discover, execute, and close more deals faster. With a variety of ready-built, industry-orientated dashboards, reports, analytics, and project management tools, MadeMarket helps firms lower their transition costs to a new platform by making it easier to set up and use. Well beyond your average CRM, MadeMarket offers a fully-integrated digital home.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db2c8358-cffb-4ec7-a56c-79e62736dc8f.png","url":"https://www.capterra.co.za/software/1033660/mademarket","@type":"ListItem"},{"name":"Loyalti","position":15,"description":"Accelerate your sales and grow your retail business with the nation’s leading customized loyalty system! Branded as your storefront, Spark Loyalty already serves over 3 million happy shoppers nationwide. You can easily retain and engage customers by giving points, offering incentives, and delivering best-in-class perks that turn visitors into a community of loyal customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b20e9aaf-f632-473e-9d26-d9cfa7d8fdae.png","url":"https://www.capterra.co.za/software/1041628/spark-loyalty","@type":"ListItem"},{"name":"Simplifica+","position":16,"description":"A Simplifica+, produto da Adapcon, é uma solução para empresas integradas que revoluciona como as empresas gerenciam suas operações internas e interações com clientes através do autoatendimento.\n\nEssencial para a transformação digital, a Simplifica+ melhora o fluxo de caixa, reduz inadimplência e custos operacionais, e fortalece o relacionamento cliente-empresa, sendo uma ferramenta chave para empresas que buscam agilidade e escalabilidade.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3eee95a0-b41f-43a2-8876-e48bf211582a.png","url":"https://www.capterra.co.za/software/1053087/simplifica","@type":"ListItem"},{"name":"inconnect","position":17,"description":"Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. \nCentralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. \nBoost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. \nReduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. \nMaximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines. \nOptimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform. \nEnsure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.capterra.co.za/software/164772/omnichannel","@type":"ListItem"},{"name":"Atom","position":18,"description":"ATOM is a conversational AI platform that simplifies the work of companies by unifying and organizing the chats that their clients send to digital channels (Whatsapp, Messenger, Instagram, Telegram, among others) to manage them from a single platform, thus facilitating the consumer shopping experience and providing immediate attention through the automation of responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f8903556-bb6d-407b-bf9e-9c233bfbc65d.png","url":"https://www.capterra.co.za/software/202763/atom","@type":"ListItem"},{"name":"Sagicc","position":19,"description":"Sagicc is the omnichannel CX software that helps companies with the challenge of serving multitudes of customers well and in a timely manner.\n\nHow do we do it?\n\n1. Omnichannel\nTake control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls).\n\n2. Automations with AI\nImplement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).\nEasy integration with your company’s CRM, ERP, and other information systems.\n\n3. Supervision and data analysis\nSupervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user.\nOur cloud platform collects data and measurements that allow companies to constantly improve their management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.capterra.co.za/software/217309/sagicc","@type":"ListItem"},{"name":"SprintHub","position":20,"description":"SprintHub is a platform that brings together Growth tools such as Marketing Automation, Omnichannel Service, CRM, Social Media Management and much more. An all-in-one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d66f6ef3-95fc-4b81-9565-be081f5c3f8c.jpeg","url":"https://www.capterra.co.za/software/1041856/sprinthub","@type":"ListItem"},{"name":"USU Knowledge Management","position":21,"description":"USU Knowledge Management is the leading knowledge management platform for customer communications management.\n\nOur omni-channel knowledge management harnesses the power of AI to boost customer success and make service as simple as a Google search. Easily integrate with leading service platforms.\n\nIncrease efficiency and and increase agent and customer satisfaction with a predictive knowledge management solution that provides a single source of truth with accurate, QA'd information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ebf1de02-83cd-4672-a562-f23544ca476f.jpeg","url":"https://www.capterra.co.za/software/144600/usu-knowledge-management","@type":"ListItem"},{"name":"Reecall","position":22,"description":"Automated customer service software for teams to improve information-sharing and customer support and service. Reecall provides productivity tools for managing requests and feedback, including automatic topic tags, ticket assignation and live transfer. Live calls, invoices, knowledge-base management and a no-code setup. Automate quick action suggestions, and post call feeding, monitor the team's productivity and identify top performers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c51d18b6-3be4-4a3b-be53-944b69520821.png","url":"https://www.capterra.co.za/software/1019895/reecall","@type":"ListItem"},{"name":"Idiomatic","position":23,"description":"Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can\n\n1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live.\n\n2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. \n\n3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes. \n\nTry it for free for 14 days!\n\nTrusted by companies such as Pinterest and HubSpot, Idiomatic can be used to build a voice of customer program from scratch or to look into automating an existing program.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80d0614a-d272-4675-a76a-01320c3aa337.png","url":"https://www.capterra.co.za/software/1020027/idiomatic","@type":"ListItem"},{"name":"Heyday","position":24,"description":"The #1 messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch for five-star customer experiences. \n\nBy automating up to 80% of  FAQs, Heyday delivers personalized CX at scale 24/7, easily integrating with websites and 20+ apps. So your teammates close more sales, meeting customers on their top platforms, as Heyday connects customers across the globe with iconic brands like Lacoste, Decathlon, Kingfisher, Cirque du Soleil, Danone, Bestseller… and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c5fcd9a3-2156-4182-a1a7-4f667a2821cd.png","url":"https://www.capterra.co.za/software/177804/heyday-ai","@type":"ListItem"},{"name":"ZyraTalk","position":25,"description":"ZyraTalk is an AI customer service solution that automates conversations, revolutionizing business interactions. It provides instant answers and support, increases online leads, automates customer support, and streamlines other processes. ZyraTalk works with thousands of happy customers and hundreds of partners who love taking advantage of Zyra's partner program. The AI technology is the best in world and well worth the investment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2c35fca-f504-4b13-9fb8-f09c3e45ebf9.png","url":"https://www.capterra.co.za/software/207596/zyratalk","@type":"ListItem"}],"numberOfItems":25}
</script>