---
description: Page 4 - See the list of the best Customer Communications Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 4 - Customer Communications Management Software - Prices & Reviews - Capterra South Africa 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Rasayel](https://www.capterra.co.za/software/1035351/rasayel) — 4.8/5 (66 reviews) — All-in-one B2B sales platform for WhatsApp
2. [Upnify CRM](https://www.capterra.co.za/software/1014742/upnify-crm) — 4.8/5 (64 reviews) — Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue.
3. [Froged](https://www.capterra.co.za/software/196490/froged) — 4.5/5 (56 reviews) — FROGED is a robust Product Success Platform built by SaaS for SaaS companies known for increasing conversions \& reducing churn.
4. [OneHash CRM](https://www.capterra.co.za/software/206491/onehash) — 4.6/5 (53 reviews) — A highly Robust, Scalable, Economical, \& Fully- Featured platform with CRM, ERP, HCM, Project Management and Helpdesk solution.
5. [respond.io](https://www.capterra.co.za/software/179311/rocketbots) — 4.6/5 (52 reviews) — Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster.
6. [8x8 Contact Center](https://www.capterra.co.za/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
7. [Heymarket](https://www.capterra.co.za/software/167436/heymarket) — 4.5/5 (47 reviews) — Heymarket business texting empowers you to expand your marketing reach, close more sales, and create strong customer relationships.
8. [Zoho Voice](https://www.capterra.co.za/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation
9. [Whispir](https://www.capterra.co.za/software/173457/whispir) — 4.3/5 (45 reviews) — Whispir is a cloud platform for automating intelligent, rich communications.
10. [Sinch Engage](https://www.capterra.co.za/software/187336/sinch-engage) — 4.4/5 (44 reviews) — All-in-one messaging platform made for customer communications across SMS, MMS, RCS \& WhatsApp. Secure, CRM-integrated, 24/7 support.
11. [Chaty](https://www.capterra.co.za/software/1024481/chaty) — 5.0/5 (41 reviews) — Chaty is designed to help employees connect with customers on various messaging applications like WhatsApp, Facebook Messenger \& more.
12. [Hatch](https://www.capterra.co.za/software/174914/hatch) — 3.6/5 (39 reviews) — The AI growth engine for service businesses
13. [Quiq](https://www.capterra.co.za/software/166780/quiq-messaging) — 4.5/5 (37 reviews) — Quiq is the agentic AI platform that helps enterprises resolve customer needs with confidence, at scale.
14. [Desku](https://www.capterra.co.za/software/1037380/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
15. [ReviewInc](https://www.capterra.co.za/software/141023/reviewinc) — 4.8/5 (35 reviews) — ReviewInc's online reputation management and customer experience software drives new online reviews and ratings.
16. [Gupshup](https://www.capterra.co.za/software/1016241/gupshup) — 4.3/5 (35 reviews) — Gupshup.io is the leading conversational engagement platform for automating marketing, commerce, and support.
17. [Covideo](https://www.capterra.co.za/software/190001/covideo) — 4.9/5 (34 reviews) — Get real-time results. From email marketing to sales enablement \& more, our personalized videos are as simple as record, send, \& track.
18. [LiveVox](https://www.capterra.co.za/software/81432/livevox) — 4.7/5 (32 reviews) — LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution
19. [Nuxeo](https://www.capterra.co.za/software/167024/nuxeo-platform) — 4.2/5 (32 reviews) — Cloud-native and low-code, Nuxeo's content services platform helps you build scalable, intelligent content applications.
20. [Simla.com](https://www.capterra.co.za/software/148225/simla-com) — 4.7/5 (32 reviews) — Simla.com is an omnichannel CRM to centralize communication, automate sales, and boost customer engagement in one secure platform
21. [WeBee](https://www.capterra.co.za/software/177333/guest-engagement-platform) — 4.9/5 (32 reviews) — WeBee is a 360-degree white-labeled guest experience platform that delivers more revenues, positive review scores \& guest satisfaction.
22. [Statflo](https://www.capterra.co.za/software/203673/textkit) — 4.8/5 (30 reviews) — The leading compliant one-to-one business text messaging platform for customer-facing teams.
23. [RueBaRue](https://www.capterra.co.za/software/179399/guest-experience-platform) — 5.0/5 (29 reviews) — RueBaRue helps vacation rental companies communicate with guests, schedule automated texts, create digital guestbooks and more.
24. [Smith.ai](https://www.capterra.co.za/software/181278/smith-ai-live-website-chat) — 4.8/5 (29 reviews) — Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes.
25. [Dexatel](https://www.capterra.co.za/software/184249/sendsms) — 4.9/5 (29 reviews) — API-first, AI-powered CPaaS for OTP delivery, 2FA, fraud prevention, and omnichannel engagement with secure, communications API.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Their employees can then easily create, tag, organize, and share dynamic content, including rich media and 3","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/621f1af6-79b4-43f1-9423-b4027783c4e0.png","url":"https://www.capterra.co.za/software/167024/nuxeo-platform","@type":"ListItem"},{"name":"Simla.com","position":20,"description":"Simla.com is an omnichannel CRM platform for customer, employee, and marketing management, designed to turn customer interactions into sales opportunities. By unifying communication channels like WhatsApp, Facebook, and Instagram into a single secure inbox, businesses can efficiently manage customer relationships and enhance team collaboration. The platform offers advanced tools such as automated chatbots, bulk email, SMS, and messenger campaigns, as well as a flexible sales funnel—all designed to streamline processes and boost revenue. 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Customer-facing teams can have all the tools and context they need to engage, retain, and grow their customer base with a single platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abcb8eb0-5033-4298-9b7e-753a6bfe929c.png","url":"https://www.capterra.co.za/software/203673/textkit","@type":"ListItem"},{"name":"RueBaRue","position":23,"description":"The award-winning RueBaRue Guest Communication Platform helps vacation rental companies optimize operations, increase revenue and please guests through innovative automation features — SMS/text automaton, guest messaging via text, digital guestbooks, local area guides, Google business reviews, money-making extended guest stays and more. RueBaRue saves time, big time by reducing guest calls and emails. We also help guests report problems to managers for faster resolutions - and stellar reviews.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76acf293-e2ae-44e0-bab6-a0100f183877.png","url":"https://www.capterra.co.za/software/179399/guest-experience-platform","@type":"ListItem"},{"name":"Smith.ai","position":24,"description":"Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing businesses, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. \n\nWith natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. \n\nBacked by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f639b07-8a33-411f-8e77-21abc3a9bd91.jpeg","url":"https://www.capterra.co.za/software/181278/smith-ai-live-website-chat","@type":"ListItem"},{"name":"Dexatel","position":25,"description":"Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) for secure, scalable, mission-critical communications. Global businesses use Dexatel’s communication APIs to verify users, prevent fraud, deliver OTPs, and engage customers across multiple channels.\n\nDexatel Verify enables OTPs and 2FA over SMS, Voice, Flash Calls, WhatsApp, Viber, Telegram, RCS, and Email, using AI-driven routing, smart channel fallback, and real-time number validation to cut costs, prevent fraud, and maximize delivery rates.\n\nDexatel Engage powers personalized marketing campaigns, product updates, and critical alerts with segmentation, automation, and compliance (GDPR, ISO/IEC 27001).\n\nDexatel Lookup provides real-time number intelligence and fraud prevention for accurate data, seamless onboarding, and secure interactions.\n\nTrusted by fintechs, eCommerce, gaming, marketplaces, and SaaS, Dexatel ensures secure logins, smooth onboarding, and enterprise-grade deliverability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/849154fd-6db9-4666-a251-ab23c7ec4818.png","url":"https://www.capterra.co.za/software/184249/sendsms","@type":"ListItem"}],"numberOfItems":25}
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