---
description: Page 3 - See the list of the best Customer Communications Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 3 - Customer Communications Management Software - Prices & Reviews - Capterra South Africa 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Medallia Concierge](https://www.capterra.co.za/software/161921/zingle) — 4.5/5 (117 reviews) — Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience.
2. [TimelinesAI](https://www.capterra.co.za/software/211597/timelinesai) — 4.6/5 (116 reviews) — Standardize WhatsApp messaging: unified history, roles, templates, analytics, CRM sync, and automations across teams.
3. [Freshchat](https://www.capterra.co.za/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
4. [TeamSupport Messaging & Live Chat](https://www.capterra.co.za/software/1033604/teamsupport-messaging--live-chat) — 4.6/5 (114 reviews) — TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
5. [Nextiva Contact Center](https://www.capterra.co.za/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
6. [Preferred Patron Loyalty](https://www.capterra.co.za/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
7. [CallingPost](https://www.capterra.co.za/software/196048/callingpost) — 4.5/5 (108 reviews) — Group Leader Notification Service. Send by phone (pre-recorded voice), text (SMS), and/or email.
8. [OneSignal](https://www.capterra.co.za/software/163452/onesignal) — 4.7/5 (106 reviews) — OneSignal is a customer engagement solution offering email, mobile \& web push notifications, in-app messaging, and SMS.
9. [JivoChat](https://www.capterra.co.za/software/178227/jivochat) — 4.6/5 (105 reviews) — Business messenger with multi channel features for customer communications management system. Convert your visitors into clients today
10. [Glassix](https://www.capterra.co.za/software/1052241/glassix) — 5.0/5 (103 reviews) — Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4
11. [Zoho SalesIQ](https://www.capterra.co.za/software/168135/zoho-salesiq) — 4.4/5 (98 reviews) — An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities.
12. [InfoFlo](https://www.capterra.co.za/software/96628/infoflo) — 4.5/5 (96 reviews) — HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price\!
13. [Kenect](https://www.capterra.co.za/software/212906/kenect) — 4.6/5 (93 reviews) — Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.
14. [Sobot](https://www.capterra.co.za/software/1072329/Sobot) — 4.9/5 (92 reviews) — Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
15. [OnePageCRM](https://www.capterra.co.za/software/157679/onepagecrm) — 4.8/5 (91 reviews) — A super simple and intuitive CRM trusted by small businesses in 80+ countries
16. [Efficy CRM](https://www.capterra.co.za/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
17. [Mobile Text Alerts](https://www.capterra.co.za/software/152417/mobile-text-alerts) — 4.5/5 (85 reviews) — Easy-to-use business SMS solution offering better customer communication through the power of texting. Handy web platform \& mobile app.
18. [Messente](https://www.capterra.co.za/software/199059/messente) — 4.7/5 (84 reviews) — Messente is a business messaging platform that enables companies to send SMS, Viber, and WhatsApp messages worldwide through one API.
19. [Chekkit](https://www.capterra.co.za/software/173154/chekkit-reputation) — 4.8/5 (82 reviews) — Chekkit is a customer interaction platform that helps local businesses get found online, be the obvious choice, and win more business.
20. [11Sight](https://www.capterra.co.za/software/213920/11sight) — 4.7/5 (82 reviews) — 11Sight is an automotive dealership software that provides AI assistance for scheduling service appointments around the clock.
21. [Kustomer](https://www.capterra.co.za/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
22. [Zipteams](https://www.capterra.co.za/software/1034208/zipteams) — 4.7/5 (73 reviews) — Qualify Better, Close Faster with Zipteams Smart Meeting Rooms.
23. [servis.ai](https://www.capterra.co.za/software/167757/freeagent-network) — 4.6/5 (71 reviews) — FreeAgent is a fully-featured Customer Service platform. Reduce friction and ensure customers are supported.
24. [Zenvia](https://www.capterra.co.za/software/200368/zenvia) — 4.5/5 (71 reviews) — A Zenvia Customer Cloud ajuda empresas a vender mais e atender melhor, integrando canais, dados e jornadas em uma única solução
25. [Demandforce](https://www.capterra.co.za/software/168837/demandforce) — 3.7/5 (68 reviews) — Attract, Retain, \& Grow. Demandforce is the all-in-one practice growth solution made to attract new patients and keep them coming back.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Preferred Patron helps Small Business, Franchise, and Enterprise brands launch fast and grow smarter—without POS changes or heavy IT. Deliver a white-label experience across app, mobile wallet, email, SMS, and kiosks so customers engage with your brand at every touchpoint. Built-in automations (welcome, birthday, lapsed win-back) and segmentation keep the right offers flowing at the right time, while advanced reporting surfaces real-time ROI, visit frequency, and customer value.\n\nOperate confidently across many stores with multi-location control: roles and permissions, standardized templates, and brand-safe guardrails that keep campaigns consistent yet flexible. Go live in minutes with no-code setup, onboard staff quickly, and expand from a single site to 100+ locations on your schedule.  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Features include auto-replace for character optimization, custom message validity, hidden content for secure communication, and support for multiple API keys and user roles. It integrates with thousands of applications and offers delivery reports, blacklisting, and APIs for number lookup, pricing, statistics, and contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10818054-2b90-47f1-b118-4476be959fbd.png","url":"https://www.capterra.co.za/software/199059/messente","@type":"ListItem"},{"name":"Chekkit","position":19,"description":"Chekkit is an all-in-one customer experience software. The Chekkit platform makes it easy to get great reviews online, be the obvious choice, and conveniently interact through all local channels like SMS, Facebook Messenger, Google Business Messages, Website Leads, and more. \n\nChekkit offers a white-label platform for agencies to sell under their own brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/01812df6-482c-4300-9715-fef1e521694b.png","url":"https://www.capterra.co.za/software/173154/chekkit-reputation","@type":"ListItem"},{"name":"11Sight","position":20,"description":"11Sight is an AI-powered platform for automotive dealerships that automates customer service operations through virtual agents. The Service Agent schedules, cancels, and reschedules appointments efficiently, while the Front-Desk Agent manages inquiries about business hours and locations. The Sales Agent interacts with website visitors, addresses inventory questions, and directs leads to sales teams. The Outbound Agent contacts customers with appointment reminders and service alerts.\nThe platform manages customer calls without human intervention, transferring remaining calls with complete conversation context. When staff members are freed from routine tasks, they can focus on more complex responsibilities. The AI agents operate continuously, providing consistent service and streamlining dealership operations. These virtual assistants recognize callers by name and gather necessary information to facilitate effective customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ab3f0b13-9299-4194-9e9c-0556e901aa0d.png","url":"https://www.capterra.co.za/software/213920/11sight","@type":"ListItem"},{"name":"Kustomer","position":21,"description":"Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. 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Reduce friction from the start and ensure customers are supported by connecting seamlessly across all channels to ensure they have access to help wherever they prefer.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45375506-7b1f-4956-aed6-3d57776346f4.jpeg","url":"https://www.capterra.co.za/software/167757/freeagent-network","@type":"ListItem"},{"name":"Zenvia","position":24,"description":"A Zenvia Customer Cloud é a IA completa para empresas que querem vender mais e atender melhor. \n\nCom WhatsApp, SMS, e-mail e outros canais integrados, você centraliza a comunicação e garante fluidez em toda a jornada do cliente. Nossos chatbots automatizados e recursos de IA completa otimizam o atendimento, geram leads qualificados e aumentam a produtividade das equipes de vendas e suporte. \n\nA solução conta ainda com integrações poderosas que conectam sistemas e dados, simplificando operações e eliminando a necessidade de múltiplos fornecedores. 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