---
description: Page 2 - See the list of the best Customer Communications Management Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 2 - Customer Communications Management Software - Prices & Reviews - Capterra South Africa 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Front](https://www.capterra.co.za/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
2. [Superchat](https://www.capterra.co.za/software/210968/superchat) — 4.8/5 (282 reviews) — WhatsApp Business, Facebook Messenger, Google Business, Instagram, SMS and email combined in one platform.
3. [Adit](https://www.capterra.co.za/software/208534/adit) — 4.7/5 (264 reviews) — Adit is practice management software that helps healthcare practices streamline operations, increase production, and acquire patients.
4. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
5. [Help Scout](https://www.capterra.co.za/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
6. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews) — JustCall is a cloud-based communication platform for sales and support teams with AI insights, automation, and 100+ integrations.
7. [Wati](https://www.capterra.co.za/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
8. [Kommo](https://www.capterra.co.za/software/120048/amocrm) — 4.3/5 (195 reviews) — Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
9. [HelpDesk](https://www.capterra.co.za/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
10. [Jobin.cloud](https://www.capterra.co.za/software/1021637/jobincloud) — 4.7/5 (172 reviews) — Automate and personalize customer conversations across email and LinkedIn - all in one platform with CRM and real-time tracking.
11. [ReminderCall.com](https://www.capterra.co.za/software/161549/remindercall) — 4.7/5 (168 reviews) — Send automated appointment reminder calls, text messages, and emails from your existing scheduling software. HIPAA Compliant. SOC-2.
12. [Textline](https://www.capterra.co.za/software/168213/textline) — 4.9/5 (168 reviews) — Textline is a business texting platform that centralizes messaging, supports teamwork, and ensures secure, compliant communication.
13. [ClientPoint](https://www.capterra.co.za/software/120209/clientpoint) — 4.6/5 (166 reviews) — Our business relationship and customer communications platform helps you manage workspaces for prospects, customers \& partners.
14. [ServiceNow Customer Service Management](https://www.capterra.co.za/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
15. [Missive](https://www.capterra.co.za/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
16. [Crisp](https://www.capterra.co.za/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
17. [Hiver](https://www.capterra.co.za/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps teams manage conversations across different channels.
18. [Adobe Experience Manager](https://www.capterra.co.za/software/142300/adobe-experience-manager) — 4.3/5 (142 reviews) — Adobe Experience Manager Sites is an AI-powered content management system enabling teams to deliver personalized experiences at scale.
19. [UJET](https://www.capterra.co.za/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
20. [Gladly](https://www.capterra.co.za/software/156723/gladly) — 4.8/5 (139 reviews) — Manage all customer conversations in one lifelong thread across every channel—voice, chat, email, etc—with context that never resets.
21. [17hats](https://www.capterra.co.za/software/144328/17hats) — 4.4/5 (136 reviews) — 17hats is your premier small business management platform.
22. [Gorgias](https://www.capterra.co.za/software/155357/gorgias) — 4.6/5 (133 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
23. [Whistle Messaging](https://www.capterra.co.za/software/181980/whistle) — 4.7/5 (131 reviews) — Build the ultimate contactless tech stack with Whistle and your property management suite. TryWhistle Free Today\!
24. [ClientCircle](https://www.capterra.co.za/software/141002/rocket-referrals) — 4.9/5 (121 reviews) — With ClientCircle, you'll have happier clients and more sales. Made for insurance.
25. [Sociocs](https://www.capterra.co.za/software/1039396/sociocs) — 4.6/5 (118 reviews) — Sociocs is a customer communication tool for your business. Use the same shared inbox for customer service, reputation and marketing.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.co.za/software/152884/missive","@type":"ListItem"},{"name":"Crisp","position":16,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.co.za/software/151292/crisp","@type":"ListItem"},{"name":"Hiver","position":17,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. Teams can manage all communication channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \nKey features include an omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. 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Experience Production Agent streamlines site updates and content migration, while Content Optimization Agent adapts content for different channels.\n\nThe system includes a comprehensive digital asset management solution that facilitates rapid sourcing and delivery of assets, minimizing time spent on content adjustments. Digital forms and guides functionality enables streamlined form creation and e-signature capabilities for enhanced document management.\n\nAdditional components include learning manager for educational content delivery and digital guides for documentation management. The platform connects these various elements to create a cohesive system for managing digital content across multiple touchpoints.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81ab4819-e5d1-42eb-9fa2-7cba3ff20463.png","url":"https://www.capterra.co.za/software/142300/adobe-experience-manager","@type":"ListItem"},{"name":"UJET","position":19,"description":"UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.co.za/software/164070/ujet","@type":"ListItem"},{"name":"Gladly","position":20,"description":"Gladly is a customer experience platform that centralizes customer communications across voice, email, SMS, chat, and social in a single, lifelong conversation. \n\nBy unifying every interaction into one continuous thread, brands can ensure consistent, context-rich communication—no matter where customers reach out. AI and agents work together in one platform to deliver efficient, personalized responses at scale. \n\nLeading retailers like Crate & Barrel and Breeze Airways rely on Gladly to manage customer conversations seamlessly across every channel, while keeping communications on-brand and on-message.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.co.za/software/156723/gladly","@type":"ListItem"},{"name":"17hats","position":21,"description":"17hats provides a single hub for client communications, proposals, contracts, online payments, project management, bookkeeping, client management, and more. Designed to eliminate busy work, 17hats simplifies repetitive tasks with templates and automated workflows. At home or on the go, more than 40,000 entrepreneurs use 17hats to organize, systemize, get paid faster, grow their businesses, and land more clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aebdcf2d-6584-413f-8f24-1be9f9bec3fa.png","url":"https://www.capterra.co.za/software/144328/17hats","@type":"ListItem"},{"name":"Gorgias","position":22,"description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.capterra.co.za/software/155357/gorgias","@type":"ListItem"},{"name":"Whistle Messaging","position":23,"description":"Travelers, more than ever before, are demanding contactless experiences. 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