---
description: Discover and compare Customer Communications Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Communications Management Software for Windows - Price comparison & Reviews - Capterra South Africa 2026
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
2. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
3. [WhatsApp](https://www.capterra.co.za/software/180345/whatsapp) — 4.7/5 (16296 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
4. [Telegram](https://www.capterra.co.za/software/180347/telegram) — 4.7/5 (6406 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
5. [Viber](https://www.capterra.co.za/software/180348/viber) — 4.4/5 (4058 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
6. [Pipedrive](https://www.capterra.co.za/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
7. [Text Request](https://www.capterra.co.za/software/167015/text-request) — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
8. [HoneyBook](https://www.capterra.co.za/software/162588/honeybook) — 4.7/5 (678 reviews) — The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today.
9. [Weave](https://www.capterra.co.za/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
10. [Lime Connect](https://www.capterra.co.za/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
11. [Tidio](https://www.capterra.co.za/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
12. [CXone Mpower](https://www.capterra.co.za/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
13. [FieldPulse](https://www.capterra.co.za/software/153475/fieldpulse) — 4.6/5 (411 reviews) — FieldPulse is an FSM software platform that helps service businesses manage scheduling, invoicing, communication, and team operations.
14. [Smartsupp](https://www.capterra.co.za/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Manage customer communication using Smartsupp's live chat, chatbot and AI shopping assistant.
15. [ZoomInfo Sales](https://www.capterra.co.za/software/168264/zoominfo-sales) — 4.1/5 (317 reviews) — ZoomInfo Engage helps your sales team connect with more prospects, close more business, and capture every interaction that happens.
16. [Front](https://www.capterra.co.za/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
17. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
18. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews) — JustCall is a cloud-based communication platform for sales and support teams with AI insights, automation, and 100+ integrations.
19. [Wati](https://www.capterra.co.za/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
20. [Kommo](https://www.capterra.co.za/software/120048/amocrm) — 4.3/5 (195 reviews) — Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
21. [ReminderCall.com](https://www.capterra.co.za/software/161549/remindercall) — 4.7/5 (168 reviews) — Send automated appointment reminder calls, text messages, and emails from your existing scheduling software. HIPAA Compliant. SOC-2.
22. [ServiceNow Customer Service Management](https://www.capterra.co.za/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
23. [Missive](https://www.capterra.co.za/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
24. [Crisp](https://www.capterra.co.za/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
25. [Whistle Messaging](https://www.capterra.co.za/software/181980/whistle) — 4.7/5 (131 reviews) — Build the ultimate contactless tech stack with Whistle and your property management suite. TryWhistle Free Today\!

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.co.za/directory/30842/sms-marketing/software)
- [Contact Centre Software](https://www.capterra.co.za/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [All Categories](https://www.capterra.co.za/directory)

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Scalable and secure, JustCall is trusted by 6,000+ businesses worldwide to deliver reliable communication that drives growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.capterra.co.za/software/157853/justcall","@type":"ListItem"},{"name":"Wati","position":19,"description":"Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. 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Send reminder calls, 2-way text reminders, and email reminders, using your existing software or our custom scheduler. Use your own voice, the system's voice, or a combination of the two in English, French, or Spanish.  See all confirmations and replies live. We are SOC-2 and HIPAA certified. 100% US-based.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5e7b4c2-5f8b-4667-a7f4-74ca2e3b2c30.png","url":"https://www.capterra.co.za/software/161549/remindercall","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":22,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.za/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Missive","position":23,"description":"Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? \n\nWhat if your business could manage all your email accounts, including its mailboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place?\n\nMissive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.co.za/software/152884/missive","@type":"ListItem"},{"name":"Crisp","position":24,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.co.za/software/151292/crisp","@type":"ListItem"},{"name":"Whistle Messaging","position":25,"description":"Travelers, more than ever before, are demanding contactless experiences. NOW is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle's easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive reviews, streamlines operations, and integrates with 50+ property management systems. TryWhistle Free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b976e921-57f2-45ba-abeb-29799acec1f3.png","url":"https://www.capterra.co.za/software/181980/whistle","@type":"ListItem"}],"numberOfItems":25}
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