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Maintain a repository of all assets in the organization with visibility into how they are connected to each other with the configuration management database. Easily identify critical assets, and analyze the impact of incidents and changes. Learn more about Freshservice Get Complete Control Of Your Assets With Freshservice's ITIL aligned Service Desk With CMDB Learn more about Freshservice
The Device42 CMDB autodiscovers, accurately tracks, and helps you manage your IT infrastructure. Powerful visualizations provide a complete understanding of your infrastructure and its interdependencies, all from a single customizable dashboard. Device42 includes everything you need to accurately document and automate your infrastructure, too: a full CMDB with comprehensive auto discovery, DCIM, ITAM, IPAM, powerful reporting, a complete audit trail, an extensive RESTful API, and more! Learn more about Device42 Accurately document and automate your infrastructure with a the Device42 CMDB, including autodiscovery, DCIM, ITAM, IPAM, and more! Learn more about Device42
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Learn more about Canfigure Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated service desk and IT asset management solution with configuration management database (CMDB). SolarWinds Service Desk CMDB, gives you greater visibility into the technology infrastructure of your entire organization and the ability to develop a stronger relationship between the elements in your IT environment. Achieve faster ticket resolutions, improve SLAs, and automate repetitive tasks. SolarWinds Service Desk CMDB, gives you greater visibility into the technology infrastructure of your entire organization.
The BOSS Solutions Suite is a fully integrated Service Desk/Help Desk with a configuration management database (CMDB) and available on-premise or on the cloud. It incorporates an award winning user interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. The BOSS Solutions Suite is an award winning fully integrated ITSM solution with a CMDB and available both on the Cloud and On-Premise.
Take Control Over IT Assets and Resources With CMDB. Gain deeper insight into critical IT infrastructure with Configuration Management Database (CMDB) and Asset Discovery tool. ChangeGear by SunView Software allows you to rapidly deploy and utilize its CMDB to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration - all within one federated database. Deploy a CMDB that improves visibility of IT resources, reduces operating costs, supports strong IT controls and meets compliance.
With an accurate configuration management database, it's easy to understand your IT environment, particularly for service impact analysis, asset management, compliance, and configuration management. ServiceNow's CMDB provides a single system of record for IT. When paired with Service Mapping, the CMDB becomes service-aware - enabling your applications to be service-aware as well. Gain full visibility of your infrastructure and services, more control of your environment to make better decisions. Allows you to deliver high-performance business services with visibility & AIOps.
Recognizing the relationships between the critical components of your IT organization is essential. That's why we designed Alloy Navigator's CMDB to create meaningful relationships automatically, providing you with the tools to leverage connections and smart views that display how it all works together. Couple that with the flexible beauty of intelligent workflow plus a powerful Service Management suite and you've got yourself a complete IT management solution. Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
CMDB system of record for IT that proposes service impact analysis, asset management, and compliance. CMDB system of record for IT that proposes service impact analysis, asset management, and compliance.
Deepser allows you to manage the inventory of company resources and obtain complete visibility of the infrastructure: devices, machinery, contracts, licenses etc. Link tickets to the associated resource and monitor failure times. Track relationships between resources and optimize purchases. Deepser is modular, scalable and quick to implement. All features are included in the basic license: Convenient and tailored to your needs. Improve the efficiency of your organization managing the inventory of company resources, monitoring contracts and optimizing purchases.
Your configuration management database (CMDB) must contain accurate, complete, and up-to-date, and actionable information about your IT assets and the relationships that connect them to enable the best possible decisions and provide maximum business value. Virima Discovery and IT Asset Management (ITAM) solutions help ensure that your CMDB becomes and remains the single version of the truth that empowers and improves management of your entire IT environment. Looking for an automated and visualized CMDB that is accurate, complete and most importantly insightful? Virima is redefining CMDB.
Unified solution for IT service centers. Comes with centralized CMDB, change management and incident management features. Unified solution for IT service centers which comes with centralized CMDB, change management and incident management features.
vScope is an asset management platform that enables IT professionals to do more with less. Based on the industry-leading network discovery, vScope offers something to every role in the team. - Consolidate documentation of your IT environment Every IT asset in one place. - A self-populating CMDB for IT operations or IT service management. - No more scripting. - IT billing or automated cost analysis. - Customer-specific reporting for MSPs And much, much more... There should never be more than one truth no matter if you are responsible for infrastructure, IT services, support or IT security.
An easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. An easy to use, thin-client application which provides you with complete control over your Genesys configuration environment.
CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data. CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data.
Store, control, and manage software and infrastructure components using configuration management database solution. Store, control, and manage software and infrastructure components using configuration management database solution.
Cloudaware is a SaaS multi-cloud management platform with such modules as: CMDB, Change Management, Cost Management, Vulnerability Scanning, Monitoring, Intrusion Detection, Patch Management, Compliance Engine, Log Management and Backups & Replication. Cloudaware is designed for enterprises who deploy workloads across multiple AWS, Azure, Google cloud providers and on-premises. Cloudaware integrates out of the box with NewRelic, JIRA, Chef, Puppet, Ansible and over 50 other products. Cloudaware is a SPOT CMDB for large scale AWS, Azure & Google cloud consumers with add-on modules for cost & security management.
Software configuration management system that provides version control through integrated bug tracking and auto sync. Software configuration management system that provides version control through integrated bug tracking and auto sync.
Record and evaluate configurations of your AWS resources Record and evaluate configurations of your AWS resources
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RISC Networks IT Operations Analytics (ITOA) Platform is the IT answer engine. Built for IT professionals who need detailed analysis of their IT environments, the product provides the insights needed to plan for IT transformation. Tackle a variety of use cases: Cloud & DC Migration, ITSM/CMDB Updates, Asset & Software Lifecycle Analysis and more. Complete discovery of your IT environment coupled with advanced analytics make it easier for you to complete your IT projects quickly and accurately. RISC Networks ITOA Platform (CloudScape) helps organizations plan IT transformation projects like Cloud and Data Center Migrations.
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Open source CMDB with object oriented approach to configuration management that is compatible with a variety of relational databases. Open source CMDB with object oriented approach to configuration management that is compatible with a variety of relational databases.
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ITSM software with CMDB as a komponent offerring change and problem management, configuration and asset management, and fulfillment. ITSM software with CMDB as a komponent offerring change and problem management, configuration and asset management, and fulfillment.
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From IT asset management to the CMDB: i-doit has a solution for all of your documentation projects. Existing data sources can be integrated, giving you all of your information in a centralised, well-organised repository. Ensuring you know everything about your IT! Inventory management is a laborious process, but whatever the many origins of your IT assets, i-doit makes it clear and understandable. i-doit pro is the all in one solution for all your documentation projects, CMDB and IT asset management.
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SaaS and on-premise enterprise CMDB software solution based on historizied configuration items. SaaS and on-premise enterprise CMDB software solution based on historizied configuration items.
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DATAGERRY is an openSource CMDB & Asset Management solution, which completely leaves the definition of a data model to the user. DATAGERRY is an openSource CMDB & Asset Management solution, which completely leaves the definition of a data model to the user.

CMDB Software Buyers Guide

What is configuration management database (CMDB) software?

Configuration management database (CMDB) software allows organizations to track IT assets and see how these assets are related to one another. CMDB software solutions help manage IT inventory and software licensing, calculate return on investment (ROI), standardize methods for change control, and monitor IT metrics.

The benefits of CMDB software

  • Logistical control: By creating a central repository of all IT assets and their interdependencies, companies can readily measure and analyze the effects that a change in one system will have on other related systems. Hardware and software specifications are tracked to facilitate the rapid deployment of either new system implementations or upgrades.
  • Licensing compliance: CMDB software is specifically designed to track the quantity and types of licenses for software assets in an organization. In doing so, organizations can effectively comply with licensing structures for currently deployed technologies and predict the cost of additional licenses.
  • Accurate ROI calculations: By analyzing usage metrics, CMDB software allows businesses to more effectively calculate the ROI of their hardware and software investments.

Typical features of CMDB software

  • Change management: Ensures the use of standardized methods and procedures for handling changes in IT infrastructure.
  • Configuration management: Establishes the accurate configuration of an IT asset based on design and operational specifications; ensures IT assets perform consistently to meet desired benchmarks.
  • Asset management: Enables users to track and manage IT inventory.
  • Device auto discovery: Periodically scans the network and executes predefined actions upon discovery.
  • License management: Tracks and organizes the number of licenses available to (or potentially required by) the organization.
  • Performance monitoring: Monitors and measures relevant metrics to assess the performance of IT resources.
  • Knowledge management: Systematically manages knowledge assets for the purpose of creating value and meeting tactical and strategic requirements.

Capterra's CMDB directory lets you filter by feature(s) to view only options that meet your business needs, which can help you narrow your software shortlist.

Considerations when purchasing CMDB software

  • Overall cost vs. day-to-day operational costs: Whereas IT Asset Management (ITAM) software is used to track and project an IT asset's cost over its life cycle (mostly for accounting purposes), CMDB software focuses on the day-to-day operation of an organization's IT configuration - mainly how changes in the operating environment will affect other systems. Some products offer functionality for both ITAM and CMDB. A clear prioritization of long-term IT goals will help you select an appropriate product for your organization.
  • Auto discovery: While most CMDB programs contain fields for recording version numbers of software used by an organization, some go a step further by proactively searching an organization's infrastructure for out-of-date versions, and then performing upgrades automatically to ensure that versions match the desired configuration scheme. Auto discovery will also detect the presence of illegal or unlicensed software on the organization's IT infrastructure.
  • CMDB software will increasingly depend on artificial intelligence (AI) and machine learning to automate version control: AI will continue to further automate the CMDB space. AI will not only track and compare IT configuration information across a business, but it will also use algorithms to determine and implement the optimal configuration schema without user input. Considering that 68% of small businesses will adopt AI in some respect over the next years, even the smallest of businesses will need CMDB with AI to stay competitive.
  • Fines levied for the use of unlicensed software can be crippling for small businesses: The Business Software Alliance (BSA) does not discriminate between small businesses and large enterprises when it comes to penalizing software license infractions. In some cases, the BSA has levied fines of up to $150,000 for copyright infringement, and that trend is likely to continue. When you protect your organization with the auto discovery technology of a CMDB suite, you avoid steep fines.