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CMDB Software
CMDB, or Configuration Management Database software, is a repository of data about IT assets.
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Accurately document and automate your infrastructure with a the Device42 CMDB, including autodiscovery, DCIM, ITAM, IPAM, and more!
Learn more about Device42
The Device42 CMDB autodiscovers, accurately tracks, and helps you manage your IT infrastructure. Powerful visualizations provide a complete understanding of your infrastructure and its interdependencies, all from a single customizable dashboard. Device42 includes everything you need to accurately document and automate your infrastructure, too: a full CMDB with comprehensive auto discovery, DCIM, ITAM, IPAM, powerful reporting, a complete audit trail, an extensive RESTful API, and more!
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
Learn more about HaloITSM
HaloITSM allows you to track your assets and visualize dependencies between configuration items. Identify and log incidents, problems and change requests against assets and identify systemic failings prior to the occurrence of major incidents.
Connect with one of our 30+ native asset management integrations to automate the processes in your CMDB at no extra cost.
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
Learn more about Canfigure
Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets.
In an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness.
Any business workflow can be supported using Canfigure's powerful admin tools.
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Understand asset relationships with a clear map of IT infrastructure and dependencies, driving informed decisions.
Learn more about Invgate Asset Management
Understanding how your IT assets interact is essential for efficient management. The Configuration Management Database (CMDB) acts as a map, showing the relationships and dependencies between physical, virtual, and cloud assets. This clear view allows you to manage your infrastructure more effectively, identifying risks and understanding how changes impact operations.
With daily insights into hardware, software, and licenses, you can track and manage assets in real time. The CMDB, as a business application, enables smarter decisions by giving you the complete picture of your asset landscape. Features like contract and license management, smart tags, and health checks help ensure compliance and security. Integrated with your broader IT ecosystem, the CMDB provides a centralized source of truth for managing your assets and their relationships.
Learn more about Invgate Asset Management
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
AssetSonar helps you organize, track, and report on your technology landscape from procurement to retirement - all from a single space.
Learn more about AssetSonar
Consolidate hardware and software data, optimize IT spend, and become audit-ready with a comprehensive IT asset management solution. AssetSonar’s integration with Zendesk and Jira integrations help ensure seamless IT service management delivery, and integrated network discovery applications provide full control of your IT infrastructure. Maximize the value of your software investments by ensuring license compliance, entitlement management, and software reconciliation.
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Get Complete Control Of Your Assets With Freshservice's ITIL aligned Service Desk With CMDB
Maintain a repository of all assets in the organization with visibility into how they are connected to each other with the configuration management database. Easily identify critical assets, and analyze the impact of incidents and changes.
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
SolarWinds Service Desk CMDB, gives you greater visibility into the technology infrastructure of your entire organization.
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated service desk and IT asset management solution with configuration management database (CMDB). SolarWinds Service Desk CMDB, gives you greater visibility into the technology infrastructure of your entire organization and the ability to develop a stronger relationship between the elements in your IT environment. Achieve faster ticket resolutions, improve SLAs, and automate repetitive tasks.
Learn more about SolarWinds Service Desk
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Allows you to deliver high-performance business services with visibility & AIOps.
With an accurate configuration management database, it's easy to understand your IT environment, particularly for service impact analysis, asset management, compliance, and configuration management. ServiceNow's CMDB provides a single system of record for IT. When paired with Service Mapping, the CMDB becomes service-aware - enabling your applications to be service-aware as well. Gain full visibility of your infrastructure and services, more control of your environment to make better decisions.
Learn more about ServiceNow
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Vivantio's CMDB provides robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
Vivantio empowers IT teams to rise above legacy CMDB limitations with a fully configurable platform to manage workloads, boost efficiency, and significantly reduce resolution times.
Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.
Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
BOSSDesk is an award winning fully integrated ITSM solution with a CMDB and available for both Cloud and On-Premise applications.
BOSSDesk is a fully integrated Service Desk/Help Desk with a configuration management database (CMDB) and available for both Cloud and On-Premise . It incorporates an award winning user interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Learn more about BOSSDesk
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away.
Learn more about TOPdesk
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Recognizing the relationships between the critical components of your IT organization is essential. That's why we designed Alloy Navigator's CMDB to create meaningful relationships automatically, providing you with the tools to leverage connections and smart views that display how it all works together. Couple that with the flexible beauty of intelligent workflow plus a powerful Service Management suite and you've got yourself a complete IT management solution.
Learn more about Alloy Navigator
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Deploy a CMDB that improves visibility of IT resources, reduces operating costs, supports strong IT controls and meets compliance.
Take Control Over IT Assets and Resources With CMDB. Gain deeper insight into critical IT infrastructure with Configuration Management Database (CMDB) and Asset Discovery tool. ChangeGear allows you to rapidly deploy and utilize its CMDB to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration - all within one federated database.
Learn more about ChangeGear
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more.
The major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.
Learn more about Motadata ServiceOps
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Improve the efficiency of your organization managing the inventory of company resources, monitoring contracts and optimizing purchases.
Deepser allows you to manage the inventory of company resources and obtain complete visibility of the infrastructure: devices, machinery, contracts, licenses etc. Link tickets to the associated resource and monitor failure times. Track relationships between resources and optimize purchases. Deepser is modular, scalable and quick to implement. All features are included in the basic license: Convenient and tailored to your needs.
Learn more about Deepser
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment & ITIL compatible Helpdesk.
GLPI is an open source IT Service Management software.
GLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant.
Learn more about GLPi
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Monitors the vulnerability management process, tracks remediation and ensures policy compliance.
Security Risk and Compliance Management - On Time, On Budget, On Demand -- Qualys is the first company to deliver an on demand solution for security risk and compliance management. Qualys monitors your company's vulnerability management process, tracks remediation and ensures policy compliance. QualysGuard is also the widest deployed security on demand platform in the world, performing over 150 million IP audits per year - with no software to install and maintain.
Learn more about Qualys Cloud Platform
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform.
We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.
Learn more about Summit
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Simple to use CMDB solution ideal for SMBs. It keeps an eye on all hardware, software and its documentation.
Simple to use CMDB solution ideal for SMBs. It keeps an eye on all hardware, software and its documentation. It allows you to manage the entire lifecycle of IT equipment, contracts, SLAs, or responsibilities of IT staff. Know when what was purchased, when the warranty expires, or when an update or upgrade was performed. Track your hardware and software all in one place.
Learn more about Aptien
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Great Teams Have Great IT Visibility.
vScope offers companies leading IT Inventory to help build a more productive organization.
Unleash the full potential of your team with vScope, the comprehensive IT Inventory software. Gain deep insights into your entire IT landscape, including software, hardware, cloud, on-premises assets, licenses, and network infrastructure.
vScope's features encompass anything from robust Configuration Management Database (CMDB), powerful reporting tools, precise IT billing capabilities, and in-depth analysis and compliance. Get in touch to learn more!
Learn more about vScope
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Config Tool from AWS assesses, audits, and evaluates multi-account AWS environments.
Config Tool is an Amazon Web Services (AWS) product that helps users manage their AWS configurations. The tool allows users to select cookie preferences, customize cookies, and manage privacy settings on the AWS website. Config Tool gives users control over essential, performance, functional, and advertising cookies. It provides options to accept all cookies, continue without accepting, or customize cookie preferences. Config Tool aims to deliver a smooth user experience by enabling customized privacy and cookie consent on AWS.
Learn more about AWS Config
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
Improve service performance with ServoDesk. By adopting the latest web technologies including AI ServoDesk is designed to enable service departments to prioritise and resolve issues speedily in line with Resolution targets (sla's) . Ease of Use and Automations are at the heart of ServoDesk, from code less workflows to Ai powered knowledge management and self help.
One of the best things about ServoDesk is how it delivers true Enterprise Service Management by enabling different departments to adopt best practice in service delivery. Whether it's IT, Facilities, HR, or any other department, they can all use the same platform and configured the system to meet the individual departments needs.
Learn more about ServoDesk
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
Inserve offer business software especially made for Managed Service Providers.
Inserve offers complete business software for Managed Service Providers, without making it complex. This gives you back the overview on your service desk and leaves you time for valuable work.
Inserve offers a ticketing solution, asset management, time registration, a self-service portal, quotations, a project management module, a plan board and more.
Learn more about Inserve
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique!
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance.
Learn more about ky2help
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Features
- IT Asset Management
- API
- License Management
- Change Management
- Device Auto Discovery
- Configuration Management
- Data Visualization
- Relationship Mapping
CMDB Software Buyers Guide
Table of Contents
What is configuration management database (CMDB) software?
Configuration management database (CMDB) software allows organizations to track IT assets and see how these assets are related to one another. CMDB software solutions help manage IT inventory and software licensing, calculate return on investment (ROI), standardize methods for change control, and monitor IT metrics.
The benefits of CMDB software
- Logistical control: By creating a central repository of all IT assets and their interdependencies, companies can readily measure and analyze the effects that a change in one system will have on other related systems. Hardware and software specifications are tracked to facilitate the rapid deployment of either new system implementations or upgrades.
- Licensing compliance: CMDB software is specifically designed to track the quantity and types of licenses for software assets in an organization. In doing so, organizations can effectively comply with licensing structures for currently deployed technologies and predict the cost of additional licenses.
- Accurate ROI calculations: By analyzing usage metrics, CMDB software allows businesses to more effectively calculate the ROI of their hardware and software investments.
Typical features of CMDB software
- Change management: Ensures the use of standardized methods and procedures for handling changes in IT infrastructure.
- Configuration management: Establishes the accurate configuration of an IT asset based on design and operational specifications; ensures IT assets perform consistently to meet desired benchmarks.
- Asset management: Enables users to track and manage IT inventory.
- Device auto discovery: Periodically scans the network and executes predefined actions upon discovery.
- License management: Tracks and organizes the number of licenses available to (or potentially required by) the organization.
- Performance monitoring: Monitors and measures relevant metrics to assess the performance of IT resources.
- Knowledge management: Systematically manages knowledge assets for the purpose of creating value and meeting tactical and strategic requirements.
Capterra's CMDB directory lets you filter by feature(s) to view only options that meet your business needs, which can help you narrow your software shortlist.
Considerations when purchasing CMDB software
- Overall cost vs. day-to-day operational costs: Whereas IT Asset Management (ITAM) software is used to track and project an IT asset's cost over its life cycle (mostly for accounting purposes), CMDB software focuses on the day-to-day operation of an organization's IT configuration - mainly how changes in the operating environment will affect other systems. Some products offer functionality for both ITAM and CMDB. A clear prioritization of long-term IT goals will help you select an appropriate product for your organization.
- Auto discovery: While most CMDB programs contain fields for recording version numbers of software used by an organization, some go a step further by proactively searching an organization's infrastructure for out-of-date versions, and then performing upgrades automatically to ensure that versions match the desired configuration scheme. Auto discovery will also detect the presence of illegal or unlicensed software on the organization's IT infrastructure.
Relevant CMDB software trends
- CMDB software will increasingly depend on artificial intelligence (AI) and machine learning to automate version control: AI will continue to further automate the CMDB space. AI will not only track and compare IT configuration information across a business, but it will also use algorithms to determine and implement the optimal configuration schema without user input. Considering that 68% of small businesses will adopt AI in some respect over the next years, even the smallest of businesses will need CMDB with AI to stay competitive.
- Fines levied for the use of unlicensed software can be crippling for small businesses: The Business Software Alliance (BSA) does not discriminate between small businesses and large enterprises when it comes to penalizing software license infractions. In some cases, the BSA has levied fines of up to $150,000 for copyright infringement, and that trend is likely to continue. When you protect your organization with the auto discovery technology of a CMDB suite, you avoid steep fines.
