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CMDB Software

CMDB, or Configuration Management Database software, is a repository of data about IT assets.

Accurately document and automate your infrastructure with a the Device42 CMDB, including autodiscovery, DCIM, ITAM, IPAM, and more! Learn more about Device42
The Device42 CMDB autodiscovers, accurately tracks, and helps you manage your IT infrastructure. Powerful visualizations provide a complete understanding of your infrastructure and its interdependencies, all from a single customizable dashboard. Device42 includes everything you need to accurately document and automate your infrastructure, too: a full CMDB with comprehensive auto discovery, DCIM, ITAM, IPAM, powerful reporting, a complete audit trail, an extensive RESTful API, and more! Learn more about Device42

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. Learn more about HaloITSM
HaloITSM allows you to track your assets and visualize dependencies between configuration items. Identify and log incidents, problems and change requests against assets and identify systemic failings prior to the occurrence of major incidents. Connect with one of our 30+ native asset management integrations to automate the processes in your CMDB at no extra cost. Learn more about HaloITSM

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Get Complete Control Of Your Assets With Freshservice's ITIL aligned Service Desk With CMDB
Maintain a repository of all assets in the organization with visibility into how they are connected to each other with the configuration management database. Easily identify critical assets, and analyze the impact of incidents and changes. Learn more about Freshservice

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
SolarWinds Service Desk CMDB, gives you greater visibility into the technology infrastructure of your entire organization.
SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated service desk and IT asset management solution with configuration management database (CMDB). SolarWinds Service Desk CMDB, gives you greater visibility into the technology infrastructure of your entire organization and the ability to develop a stronger relationship between the elements in your IT environment. Achieve faster ticket resolutions, improve SLAs, and automate repetitive tasks. Learn more about SolarWinds Service Desk

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Allows you to deliver high-performance business services with visibility & AIOps.
With an accurate configuration management database, it's easy to understand your IT environment, particularly for service impact analysis, asset management, compliance, and configuration management. ServiceNow's CMDB provides a single system of record for IT. When paired with Service Mapping, the CMDB becomes service-aware - enabling your applications to be service-aware as well. Gain full visibility of your infrastructure and services, more control of your environment to make better decisions. Learn more about ServiceNow

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Vivantio's CMDB provides robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals.
Vivantio empowers IT teams to rise above legacy CMDB limitations with a fully configurable platform to manage workloads, boost efficiency, and significantly reduce resolution times. Go beyond basic ticketing with proactive predictive analysis, streamlined service operations, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms. Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations. Learn more about Vivantio

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
BOSSDesk is an award winning fully integrated ITSM solution with a CMDB and available for both Cloud and On-Premise applications.
BOSSDesk is a fully integrated Service Desk/Help Desk with a configuration management database (CMDB) and available for both Cloud and On-Premise . It incorporates an award winning user interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Learn more about BOSSDesk

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away. Learn more about TOPdesk

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Recognizing the relationships between the critical components of your IT organization is essential. That's why we designed Alloy Navigator's CMDB to create meaningful relationships automatically, providing you with the tools to leverage connections and smart views that display how it all works together. Couple that with the flexible beauty of intelligent workflow plus a powerful Service Management suite and you've got yourself a complete IT management solution. Learn more about Alloy Navigator

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Deploy a CMDB that improves visibility of IT resources, reduces operating costs, supports strong IT controls and meets compliance.
Take Control Over IT Assets and Resources With CMDB. Gain deeper insight into critical IT infrastructure with Configuration Management Database (CMDB) and Asset Discovery tool. ChangeGear by SunView Software allows you to rapidly deploy and utilize its CMDB to map and manage critical resources such as business services, hardware, software, users, documentation, and configuration - all within one federated database. Learn more about ChangeGear

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Improve the efficiency of your organization managing the inventory of company resources, monitoring contracts and optimizing purchases.
Deepser allows you to manage the inventory of company resources and obtain complete visibility of the infrastructure: devices, machinery, contracts, licenses etc. Link tickets to the associated resource and monitor failure times. Track relationships between resources and optimize purchases. Deepser is modular, scalable and quick to implement. All features are included in the basic license: Convenient and tailored to your needs. Learn more about Deepser

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. The major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management. Learn more about Motadata ServiceOps

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment & ITIL compatible Helpdesk.
GLPI is an open source IT Service Management software. GLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant. Learn more about GLPi

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Monitors the vulnerability management process, tracks remediation and ensures policy compliance.
Security Risk and Compliance Management - On Time, On Budget, On Demand -- Qualys is the first company to deliver an on demand solution for security risk and compliance management. Qualys monitors your company's vulnerability management process, tracks remediation and ensures policy compliance. QualysGuard is also the widest deployed security on demand platform in the world, performing over 150 million IP audits per year - with no software to install and maintain. Learn more about Qualys Cloud Platform

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Simple to use CMDB solution ideal for SMBs. It keeps an eye on all hardware, software and its documentation.
Simple to use CMDB solution ideal for SMBs. It keeps an eye on all hardware, software and its documentation. It allows you to manage the entire lifecycle of IT equipment, contracts, SLAs, or responsibilities of IT staff. Know when what was purchased, when the warranty expires, or when an update or upgrade was performed. Track your hardware and software all in one place. Learn more about Aptien

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
SymphonyAI Enterprise IT is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), an AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite. SymphonyAI Enterprise IT transforms how enterprises work by offering consumer-grade, responsive digital workflows, empowering employees with an anytime, anywhere service experience. Learn more about Summit

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Great Teams Have Great IT Visibility. vScope offers companies leading IT Inventory to help build a more productive organization.
Unleash the full potential of your team with vScope, the comprehensive IT Inventory software. Gain deep insights into your entire IT landscape, including software, hardware, cloud, on-premises assets, licenses, and network infrastructure. vScope's features encompass anything from robust Configuration Management Database (CMDB), powerful reporting tools, precise IT billing capabilities, and in-depth analysis and compliance. Get in touch to learn more! Learn more about vScope

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets. In an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness. Any business workflow can be supported using Canfigure's powerful admin tools. Learn more about Canfigure

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Config Tool from AWS assesses, audits, and evaluates multi-account AWS environments.
Config Tool is an Amazon Web Services (AWS) product that helps users manage their AWS configurations. The tool allows users to select cookie preferences, customize cookies, and manage privacy settings on the AWS website. Config Tool gives users control over essential, performance, functional, and advertising cookies. It provides options to accept all cookies, continue without accepting, or customize cookie preferences. Config Tool aims to deliver a smooth user experience by enabling customized privacy and cookie consent on AWS. Learn more about AWS Config

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique!
ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance. Learn more about ky2help

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
An agentless, self-service tool for application dependency mapping that visualizes all your on-premise and cloud IT infrastructure.
Faddom is an agentless, self-service application dependency mapping tool that visualizes all your on-premise and cloud IT infrastructure in as little as 60 minutes with continuous, automatic updates. Users do not need to install any agent, provide server credentials, or reconfigure firewall rules. Faddom can be used to create full, complete IT documentation for change management, cloud migrations, data center consolidations, disaster recovery, business continuity, and microsegmentation. Learn more about Faddom

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Looking for an automated and visualized CMDB that is accurate, complete and most importantly insightful? Virima is redefining CMDB.
Your configuration management database (CMDB) must contain accurate, complete, and up-to-date, and actionable information about your IT assets and the relationships that connect them to enable the best possible decisions and provide maximum business value. Virima Discovery and CMDB solutions help ensure that your CMDB becomes and remains the single version of the truth that empowers and improves management of your entire IT environment. Learn more about Virima

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Inserve offer business software especially made for Managed Service Providers.
Inserve offers complete business software for Managed Service Providers, without making it complex. This gives you back the overview on your service desk and leaves you time for valuable work. Inserve offers a ticketing solution, asset management, time registration, a self-service portal, quotations, a project management module, a plan board and more. Learn more about Inserve

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API
Discover and centralize everything you need to know about physical, virtual, and cloud assets on the same platform.
InvGate Insight helps you get a clear understanding of your IT inventory. From Discovery to Lifecycle Management. Learn more about InvGate Insight

Features

  • Data Visualization
  • IT Asset Management
  • Device Auto Discovery
  • License Management
  • Configuration Management
  • Change Management
  • Relationship Mapping
  • API

CMDB Software Buyers Guide

What is configuration management database (CMDB) software?

Configuration management database (CMDB) software allows organizations to track IT assets and see how these assets are related to one another. CMDB software solutions help manage IT inventory and software licensing, calculate return on investment (ROI), standardize methods for change control, and monitor IT metrics.

The benefits of CMDB software

  • Logistical control: By creating a central repository of all IT assets and their interdependencies, companies can readily measure and analyze the effects that a change in one system will have on other related systems. Hardware and software specifications are tracked to facilitate the rapid deployment of either new system implementations or upgrades.
  • Licensing compliance: CMDB software is specifically designed to track the quantity and types of licenses for software assets in an organization. In doing so, organizations can effectively comply with licensing structures for currently deployed technologies and predict the cost of additional licenses.
  • Accurate ROI calculations: By analyzing usage metrics, CMDB software allows businesses to more effectively calculate the ROI of their hardware and software investments.

Typical features of CMDB software

  • Change management: Ensures the use of standardized methods and procedures for handling changes in IT infrastructure.
  • Configuration management: Establishes the accurate configuration of an IT asset based on design and operational specifications; ensures IT assets perform consistently to meet desired benchmarks.
  • Asset management: Enables users to track and manage IT inventory.
  • Device auto discovery: Periodically scans the network and executes predefined actions upon discovery.
  • License management: Tracks and organizes the number of licenses available to (or potentially required by) the organization.
  • Performance monitoring: Monitors and measures relevant metrics to assess the performance of IT resources.
  • Knowledge management: Systematically manages knowledge assets for the purpose of creating value and meeting tactical and strategic requirements.

Capterra's CMDB directory lets you filter by feature(s) to view only options that meet your business needs, which can help you narrow your software shortlist.

Considerations when purchasing CMDB software

  • Overall cost vs. day-to-day operational costs: Whereas IT Asset Management (ITAM) software is used to track and project an IT asset's cost over its life cycle (mostly for accounting purposes), CMDB software focuses on the day-to-day operation of an organization's IT configuration - mainly how changes in the operating environment will affect other systems. Some products offer functionality for both ITAM and CMDB. A clear prioritization of long-term IT goals will help you select an appropriate product for your organization.
  • Auto discovery: While most CMDB programs contain fields for recording version numbers of software used by an organization, some go a step further by proactively searching an organization's infrastructure for out-of-date versions, and then performing upgrades automatically to ensure that versions match the desired configuration scheme. Auto discovery will also detect the presence of illegal or unlicensed software on the organization's IT infrastructure.
  • CMDB software will increasingly depend on artificial intelligence (AI) and machine learning to automate version control: AI will continue to further automate the CMDB space. AI will not only track and compare IT configuration information across a business, but it will also use algorithms to determine and implement the optimal configuration schema without user input. Considering that 68% of small businesses will adopt AI in some respect over the next years, even the smallest of businesses will need CMDB with AI to stay competitive.
  • Fines levied for the use of unlicensed software can be crippling for small businesses: The Business Software Alliance (BSA) does not discriminate between small businesses and large enterprises when it comes to penalizing software license infractions. In some cases, the BSA has levied fines of up to $150,000 for copyright infringement, and that trend is likely to continue. When you protect your organization with the auto discovery technology of a CMDB suite, you avoid steep fines.