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Remote Support Software

Remote Support software helps companies provide remote technical support with screen sharing, text chat, online meetings, and training tools.

Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $32.50 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 200 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more. Learn more about FixMe.IT

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Remote support powerhouse designed for securely connecting to remote PCs and Macs and delivering the best remote support from anywhere. Learn more about SetMe
Next-gen remote support solution built by the team behind FixMe.IT, one of the top-rated remote support apps on the market. Packed in a clean, intuitive interface, SetMe allows you to seamlessly control any PC or Mac while taking the security of your connections to a whole new level. Created for demanding professionals, SetMe offers a powerful feature-set where each feature is brought to perfection to ensure the highest reliability and performance, unlike anything you've ever experienced before. Learn more about SetMe

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Clonadesk is secure & reliable screen sharing platform where you can Connect, Collaborate & Assist customers remotely from anywhere. Learn more about Clonadesk
ClonaDesk is a remote access software that allows users to interact with computer systems in other locations as though they were local. It empowers businesses to provide remote customer service and technical support with its advanced remote desktop capabilities. A seamless experience is provided by ClonaDesk, which allows the support persons to troubleshoot technical issues easily and provide high-quality technical support to their customers, even from miles away. Learn more about Clonadesk

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Conversations & collaboration in one place
Work more efficiently with internal and external stakeholders in topic-based channels designed to drive transparency and alignment. Support asynch communication with nuance through clips which are 5 minute audio or video messages, and get your team together quickly in a spontaneous connection and collaboration instance with Huddles. Additionally, teams and individuals can use Slack Canvas, a persistent surface across all conversations where notes, links, images and videos can be curated and accessed. Learn more about Slack

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology. Learn more about TeamViewer Remote

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up. Learn more about Webex Suite

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses offer stellar customer support remotely.
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support. Learn more about Freshdesk

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. Learn more about BeyondTrust Remote Support

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise ScreenConnect

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. Learn more about AnyDesk

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or webinar. Keep your meetings handy using the desktop plugin for Windows, Linux and Mac, iOS app, android app, Google Chrome extension, Firefox extension, embed widget and calendar integrations. Embed webinar registration, polls, Q&A, allow to talk, recording, in-depth analytics, etc Learn more about Zoho Meeting

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access.
Splashtop's suite of solutions revolutionizes IT management. Splashtop SOS allows quick on-demand remote assistance, handling unexpected issues promptly. Splashtop Remote Support offers unattended access to all devices, easing regular IT tasks. Splashtop Enterprise optimizes large-scale operations by helping manage and monitor remote workstations efficiently with service desk capabilities. These tools cater to IT's evolving needs, delivering secure, high-performance remote access and support. Learn more about Splashtop

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security. Learn more about GoToMyPC

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises.
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises Learn more about RemotePC

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
SysAid ITSM and Help Desk liberates teams and reduce ticket volume by 40% using generative AI across all service management elements.
SysAid is the next-gen of AI-Powered ITSM and Help Desk platforms: a comprehensive solution with generative AI implemented into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. Employees are no longer left frustrated by clunky interfaces or long wait times. SysAid delivers a fully conversational user experience, allowing them to interact with the help desk through chat, email, familiar platforms like Teams, or a self-service portal. The impact goes beyond efficiency. SysAid fosters a culture of exceptional service. Employees consistently receive reliable, easily accessible support, boosting morale and productivity. Learn more about SysAid

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Learn more about Supremo Remote Desktop

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Atera is the ultimate, all-in-one remote support solution for MSPs and IT pros. Everything you need in one place. Try for Free now!
Atera’s all-in-one platform enables IT professionals to provide remote support to end users anytime, anywhere. Our Remote Monitoring & Management is bolstered by built-in integrations with Splashtop RMM, Splashtop SOS, and AnyDesk. Patch and update, resolve issues, and perform maintenance with our Helpdesk, IT Automation, AI-powered Ticketing, and customizable Reporting and Analytics – all in one dashboard. Pay-per-technician to scale operations across unlimited devices and reduce menial load. Learn more about Atera

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Learn more about Dameware

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.
Remote access and support made easy. Switch your business to our Remote Assist and get 50% off your first year! Unlimited on-demand remote assistance for only $49 the first year, includes 20 support techs, and unattended remote access plans starting at just $49 the first year for 10 computers with unlimited users, making dualmon the price leader for remote access solutions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Learn more about dualmon

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer
NinjaOne’s unified IT operations platform includes multiple one-click remote control options as well as full suite remote tools.
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja includes multiple secure one-click remote control options as well as behind-the-scenes remote management tools including a remote terminal, task manager, Windows services manager, file explorer, and registry editor. Pairing remote support tools with proactive monitoring and other features provides a complete solution for endpoint support. Learn more about NinjaOne

Features

  • Surveys & Feedback
  • Access Controls/Permissions
  • Session Recording
  • Collaboration Tools
  • Remote Monitoring & Management
  • Unattended Access
  • Diagnostic Tools
  • Real-Time Notifications
  • File Sharing
  • Chat/Messaging
  • Reporting/Analytics
  • Session Transfer

Remote Support Software Buyers Guide

What is remote support software?

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.

The benefits of remote support software

  • Improved customer service:  By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools:  Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support:  Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.

Typical features of remote support software

  • Remote access/control:  Allows support staff to control client screens remotely.
  • Screen sharing:  Shares the current view of a client's screen with other remote users.
  • Real-time chat:  Allows users to chat with remote clients and other users.
  • File sharing:  Transfers files between remote devices during support sessions.
  • Session recording:  Records active support and chat sessions for auditing and training.
  • Diagnostic tools:  Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.

Considerations when purchasing remote support software

  • Remote support vs. remote access:  Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns:  Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration:  Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service:  AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support:  Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.