---
description: Page 4 - See the list of the best Customer Engagement Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 4 - Customer Engagement Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software) > [Page 4](https://www.capterra.co.za/directory/30906/customer-engagement/software?page=4)

# Customer Engagement Software

Canonical: https://www.capterra.co.za/directory/30906/customer-engagement/software

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> Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.

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## Products

1. [Rocketlane](https://www.capterra.co.za/software/1015299/rocketlane) — 4.7/5 (127 reviews) — Rocketlane is a customer onboarding software that helps teams hit project goals, shorten time to value \& deliver a 5-star experience.
2. [WiserNotify](https://www.capterra.co.za/software/200592/wisernotify) — 4.9/5 (123 reviews) — Enables the power of social proof \& FOMO marketing strategy on the website.
3. [SurveySparrow](https://www.capterra.co.za/software/168823/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow boosts engagement by turning feedback into strategies, enhancing loyalty, driving growth, and creating new opportunities.
4. [Feedier](https://www.capterra.co.za/software/173387/feedier) — 4.7/5 (121 reviews) — Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
5. [Faveo Helpdesk](https://www.capterra.co.za/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
6. [Medallia Concierge](https://www.capterra.co.za/software/161921/zingle) — 4.5/5 (117 reviews) — Zingle helps SMBs and enterprise companies communicate with their customers authentically, at scale, for a better experience.
7. [Freshchat](https://www.capterra.co.za/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
8. [TeamSupport Messaging & Live Chat](https://www.capterra.co.za/software/1033604/teamsupport-messaging--live-chat) — 4.6/5 (114 reviews) — TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
9. [Nextiva Contact Center](https://www.capterra.co.za/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
10. [Oktopost](https://www.capterra.co.za/software/131277/oktopost) — 4.5/5 (110 reviews) — Oktopost is a B2B social engagement suite that supports modern data-driven organizations.
11. [Preferred Patron Loyalty](https://www.capterra.co.za/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Boost customer engagement—white-label loyalty for small business with stamps + points, built-in SMS/email, and fast, no-code launch.
12. [OneSignal](https://www.capterra.co.za/software/163452/onesignal) — 4.7/5 (106 reviews) — OneSignal is a customer engagement solution offering email, mobile \& web push notifications, in-app messaging, and SMS.
13. [Loyal Zoo](https://www.capterra.co.za/software/143016/loyal-zoo) — 4.4/5 (104 reviews) — Loyalzoo is a digital loyalty system for independent retailers \& restaurants, helping increase customer spending and recurring revenues
14. [Ebsta](https://www.capterra.co.za/software/159162/ebsta) — 4.8/5 (104 reviews) — Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes.
15. [Dubb](https://www.capterra.co.za/software/203824/dubb) — 4.8/5 (102 reviews) — Dubb is a SAAS video communication that lets you create, share, and track video to help grow your sales and marketing.
16. [Survicate](https://www.capterra.co.za/software/132914/survicate) — 4.6/5 (99 reviews) — Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.
17. [Zoho SalesIQ](https://www.capterra.co.za/software/168135/zoho-salesiq) — 4.4/5 (98 reviews) — An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities.
18. [Bettermode](https://www.capterra.co.za/software/178753/bettermode) — 4.7/5 (94 reviews) — Bettermode is an all-in-one customer community platform that unifies customer engagement tools to create meaningful experiences.
19. [emBlue](https://www.capterra.co.za/software/150149/emblue) — 4.4/5 (91 reviews) — SaaS designed for medium and big companies. A powerful but also easy tool to manage user behavior and email marketing actions.
20. [Sprinklr](https://www.capterra.co.za/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Engage customers and create positive interactions at enterprise scale with Sprinklr—powered by the industry’s most advanced AI engine.
21. [Efficy CRM](https://www.capterra.co.za/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
22. [Product Fruits](https://www.capterra.co.za/software/1011214/product-fruits) — 4.7/5 (89 reviews) — The AI-powered product onboarding platform. Elvin AI generates tours, answers support questions, and personalizes every user journey.
23. [Customer.io](https://www.capterra.co.za/software/174023/customer-io) — 4.7/5 (87 reviews) — Customer.io is software that helps businesses create personalized experiences across channels using first-party data.
24. [Mobile Text Alerts](https://www.capterra.co.za/software/152417/mobile-text-alerts) — 4.5/5 (85 reviews) — Easy-to-use business SMS solution offering better customer engagement through the power of texting. Handy web platform \& mobile app.
25. [Messente](https://www.capterra.co.za/software/199059/messente) — 4.7/5 (84 reviews) — Messente is a business messaging platform that enables companies to send SMS, Viber, and WhatsApp messages worldwide through one API.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Real-time analytics show who’s engaging, which campaigns move the needle, and how ROI improves by daypart or product. No POS change required and no-code setup gets you live in minutes. Whether you’re replacing punch cards or upgrading basic apps, Preferred Patron gives you a branded, measurable engagement engine that grows repeat visits, reviews, and revenue—without adding busywork to your day.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.capterra.co.za/software/78966/preferred-patron-loyalty","@type":"ListItem"},{"name":"OneSignal","position":12,"description":"OneSignal is the most widely used customer engagement platform, enabling you to increase retention and revenue through lightning-fast, personalized messaging, no matter the size of your company. 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You can build a Q&A to provide self-service support, drive customer success with product education materials and events, and engage customers with powerful gamification tools, personalization, and omni-channel notifications. \nIt is popular for its unmatched level of customization, an app ecosystem, and premade community templates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a2097287-6f15-427a-bec2-cb086d40c254.png","url":"https://www.capterra.co.za/software/178753/bettermode","@type":"ListItem"},{"name":"emBlue","position":19,"description":"emBlue will register all activity of a person who has received an email and will discover his interests and brand's fidelity. We'll use this data to deliver relevant messages and real time content to engage audiences. We. call this Hyper - segmentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95e8bfea-fde1-47da-af0a-67a2f14827f1.png","url":"https://www.capterra.co.za/software/150149/emblue","@type":"ListItem"},{"name":"Sprinklr","position":20,"description":"Best for: Large companies with 200+ employees\n\nWherever your customers are across 35+ modern channels, Sprinklr can help you create a seamless, positive experience—leveraging the industry’s most advanced AI engine to help you engage where and when it matters most. Leave point solution chaos behind and discover how the world’s only Unified-CXM platform can help you generate more revenue, reduce costs, and mitigate brand risk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.co.za/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"Efficy CRM","position":21,"description":"At last, a CRM solution that adapts to your needs. Efficy  is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy Enterprise is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.capterra.co.za/software/149894/efficy-crm","@type":"ListItem"},{"name":"Product Fruits","position":22,"description":"Product Fruits is a user enablement platform that helps product teams onboard, guide and support users directly inside their applications using AI-powered personalization.\n\nElvin, an AI agent, generates complete onboarding flows including copy, structure and design that adapt in real time based on user behavior and role. The platform creates interactive product tours, contextual tooltips, progress checklist and in-app announcements that guide users through complex workflows.\n\nSetup requires installing a Chrome extension to build experiences visually, then adding a JavaScript snippet to publish them live. Most teams complete this in under an hour.\n\nThe platform includes AI-generated surveys and NPS prompts that capture user sentiment based on behavior. A centralized help center and Elvin Copilot answer user questions from approved knowledge sources, reducing support ticket volume by 66%.\n\nProduct teams use Product Fruits to shorten time to value, increase feature adoption, reduce churn.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa532ebf-c649-45bb-b50f-a56542bb71a7.png","url":"https://www.capterra.co.za/software/1011214/product-fruits","@type":"ListItem"},{"name":"Customer.io","position":23,"description":"Customer.io is a customer engagement platform that enables the creation of personalized journeys across email, push notifications, in-app messages, and SMS. Powered by first-party data, it offers tools to enhance communication and drive growth. The platform allows users to collect and route real-time customer data to build targeted campaigns based on profile attributes, events, or actions.\n\nThe system features a visual workflow builder for automating personalized messages and an intuitive Design Studio for creating on-brand content. Its omnichannel support ensures a streamlined customer experience across all touchpoints. AI-powered insights help marketers uncover opportunities, streamline tasks, and optimize strategies while maintaining control over messaging. Customer.io delivers the reliability and security that modern businesses require, with comprehensive data integration capabilities and advanced analytics to measure campaign performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91a84622-37f6-4818-a75c-5e9b62300727.png","url":"https://www.capterra.co.za/software/174023/customer-io","@type":"ListItem"},{"name":"Mobile Text Alerts","position":24,"description":"Mobile Text Alerts is an easy-to-use business SMS solution offering better customer engagement (and therefore more sales) through the power of texting. Get up and running in seconds and enjoy our user-friendly online platform and mobile app, allowing you to easily and efficiently engage with customers and prospects all at once or individually via texting. Free up time and hassle with automated messaging, flexible opt-in choices to build your subscriber list, analytics options, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2a1aa6cf-efdd-457d-8421-f955680bfd69.jpeg","url":"https://www.capterra.co.za/software/152417/mobile-text-alerts","@type":"ListItem"},{"name":"Messente","position":25,"description":"Messente is a business messaging platform enabling global communication via SMS, Viber, and WhatsApp through a single API. It connects to 197 countries, ensuring reliable delivery with adaptive routing algorithms that select the best-performing channels. The platform’s omnichannel capabilities allow messages to reach customers on their preferred channels.\n\nMessente adheres to strict security standards, including GDPR, DORA, and ISO 27001:2022 compliance, and employs fraud detection systems. Features include auto-replace for character optimization, custom message validity, hidden content for secure communication, and support for multiple API keys and user roles. It integrates with thousands of applications and offers delivery reports, blacklisting, and APIs for number lookup, pricing, statistics, and contact management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10818054-2b90-47f1-b118-4476be959fbd.png","url":"https://www.capterra.co.za/software/199059/messente","@type":"ListItem"}],"@id":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=4#itemlist","numberOfItems":25}
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