---
description: Page 30 - See the list of the best Customer Engagement Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 30 - Customer Engagement Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software) > [Page 30](https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30)

# Customer Engagement Software

Canonical: https://www.capterra.co.za/directory/30906/customer-engagement/software

Page: 30 / 30\
Prev: [Previous page](https://www.capterra.co.za/directory/30906/customer-engagement/software?page=29)

> Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.

-----

## Products

1. [CraftBoop](https://www.capterra.co.za/software/1091432/CraftBoop) (0 reviews) — CraftBoop automates emails to service business customers, boosting reviews, re-bookings, and referrals through follow-up messages.
2. [Exchange Solutions](https://www.capterra.co.za/software/1091860/Exchange-Solutions) (0 reviews) — Exchange Solutions delivers personalized loyalty solutions to B2C and B2B businesses, driving profitable customer engagement.
3. [InstaMessage](https://www.capterra.co.za/software/1092149/InstaMessage) (0 reviews) — Customer conversation management solution that helps businesses automate communication across WhatsApp, SMS, Messenger and chat.
4. [Vomni](https://www.capterra.co.za/software/1092614/Vomni) (0 reviews) — Vomni is booking management software that automates reservations and supports customer retention.
5. [8x8 Engage](https://www.capterra.co.za/software/1094004/8x8-Engage) (0 reviews) — 8x8 Engage is a customer experience platform that enables customer-facing teams to deliver consistent experiences across touchpoints.
6. [atEaseAI](https://www.capterra.co.za/software/1094613/atEaseAI) (0 reviews) — AI-driven customer engagement that automates personalized outreach and follow-ups to improve retention and growth.
7. [EngageLab](https://www.capterra.co.za/software/1059732/engagelab) (0 reviews) — EngageLab is a customer engagement and omnichannel messaging platform that helps enterprises implement customer reach strategies.
8. [Tractivity](https://www.capterra.co.za/software/1045215/tractivity) (0 reviews) — Purpose-built stakeholder relationship management software for teams that have outgrown spreadsheets, fragmented tools and CRMs.

-----

Page: 30 / 30\
Prev: [Previous page](https://www.capterra.co.za/directory/30906/customer-engagement/software?page=29)

## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.co.za/directory/10031/customer-loyalty/software)
- [Customer Success Software](https://www.capterra.co.za/directory/30961/customer-success/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.za/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.za/","@id":"https://www.capterra.co.za/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.co.za/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.za/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Engagement Software","description":"Page 30 - See the list of the best Customer Engagement Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.","url":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30","about":{"@id":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30#breadcrumblist"},"@id":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30#itemlist"},"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"publisher":{"@id":"https://www.capterra.co.za/#organization"},"inLanguage":"en-ZA"},{"@id":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"https://www.capterra.co.za/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"Page 30","position":3,"item":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 30 - Customer Engagement Software - Prices &amp; Reviews - Capterra South Africa 2026","@context":"https://schema.org","@id":"https://www.capterra.co.za/directory/30906/customer-engagement/software?page=30#itemlist","@type":"ItemList","itemListElement":[{"name":"CraftBoop","position":1,"description":"CraftBoop is an automated email follow-up tool for service businesses. After completing a job, businesses add a customer’s email, and CraftBoop sends a personalized 60-day email sequence. This includes thank-you messages, review requests with links to platforms like Google and Yelp, satisfaction check-ins, re-booking reminders, and referral requests. The platform uses AI to create customizable email templates during setup, which takes about five minutes. Adding new customers takes ten seconds, and no technical expertise is required. Bulk upload options allow importing customer lists via CSV or XLSX files, with flexibility to start sequences immediately, begin from re-booking reminders, or import contacts without triggering emails. CraftBoop tracks email performance with analytics, prevents duplicate entries, and ensures compliance with CAN-SPAM regulations. Businesses can pause sequences, skip emails, and set reply-to addresses for direct responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76b27360-eace-4d4a-b147-05ffccb9a9d3.png","url":"https://www.capterra.co.za/software/1091432/CraftBoop","@type":"ListItem"},{"name":"Exchange Solutions","position":2,"description":"Exchange Solutions is a North American SaaS provider of loyalty and personalized offer technology that helps midsize and enterprise retailers and B2B organizations drive customer engagement, retention, and profitable growth. The company’s modular, API-first platform enables brands to design, manage, and optimize end-to-end loyalty programs, personalized promotions, and customer incentives across digital and in-store channels. Exchange Solutions serves some of the largest and most sophisticated organizations in fuel & convenience, pharmacy, grocery, retail, and B2B, combining advanced data science, AI-driven decisioning, and deep domain expertise to deliver measurable commercial impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/678a9f8e-4af3-4d1f-864e-981cf02416ad.jpeg","url":"https://www.capterra.co.za/software/1091860/Exchange-Solutions","@type":"ListItem"},{"name":"InstaMessage","position":3,"description":"InstaMessage is an AI-based customer communication platform designed to handle high-volume, repetitive customer interactions at scale. Built for industries, such as eCommerce and logistics, it focuses on the moments that drive the most inbound queries, such as delivery updates, delays, and “where is my order” requests.\n\nUsing channels, such as WhatsApp, Instamessage enables businesses to proactively communicate with customers and resolve queries automatically through AI-driven conversations. InstaMessage supports two-way messaging, allowing customers to respond, reschedule, or ask questions, with AI handling the majority of interactions end-to-end. For more complex scenarios, conversations can be escalated to human agents.\n\nInstaMessage is designed to plug into existing systems, helping businesses modernise customer communication without replacing their core stack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/614fe79d-782e-4ac9-98c6-cea176294bcc.jpg","url":"https://www.capterra.co.za/software/1092149/InstaMessage","@type":"ListItem"},{"name":"Vomni","position":4,"description":"Vomni is booking management software that automates customer interactions via WhatsApp. It streamlines appointment scheduling, feedback collection, and retention efforts. Businesses can create a booking page by adding services, setting hours, and sharing a link with clients, enabling customers to schedule appointments independently. After appointments, Vomni sends personalized WhatsApp messages and tracks visit patterns to identify lapsed customers, sending automated rebooking prompts. Its analytics dashboard shows completion rates, ratings, and revenue trends, while weekly email reports summarize performance. Vomni integrates with Google Reviews for feedback collection, reducing manual tasks in appointment management and customer communication, so business owners can focus on other priorities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ce3ef53-019b-41aa-9ddd-08117f27452c.jpeg","url":"https://www.capterra.co.za/software/1092614/Vomni","@type":"ListItem"},{"name":"8x8 Engage","position":5,"description":"8x8 Engage is a customer experience platform that extends CX capabilities beyond the contact center. It unifies communication and collaboration tools, enabling teams to deliver consistent interactions across all channels. The platform offers advanced queue management for real-time orchestration and AI-driven insights to transcribe calls, summarize chats, and detect sentiment, helping teams optimize engagement. Leaders gain predictive insights into customer journeys, refining touchpoints based on data. Supporting calls, video meetings, and messaging, 8x8 Engage integrates with CX, business, and CRM applications to streamline workflows. Built-in security and compliance features protect data and meet regulatory standards, connecting teams and tools to enhance customer experience delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c99e6d56-afee-450a-8c86-b4d09aab204c.png","url":"https://www.capterra.co.za/software/1094004/8x8-Engage","@type":"ListItem"},{"name":"atEaseAI","position":6,"description":"atEaseAI enables intelligent, automated customer engagement for B2B companies by turning customer data into real-time actions. It connects with CRM, product usage, and support tools to continuously analyze customer behavior, engagement patterns, and intent signals.\n\nInstead of relying on manual follow-ups, atEaseAI automatically triggers personalized communication at the right time—whether it’s re-engaging inactive users, guiding active customers, or nurturing high-potential accounts. This ensures consistent, contextual interactions across the customer lifecycle without additional effort from Customer Success teams.\n\nThe platform helps teams maintain continuous engagement, reduce drop-offs, and improve customer experience at scale. By automating outreach and follow-ups, atEaseAI not only saves time but also ensures that no customer is overlooked, ultimately driving higher retention and expansion.\n\nSupports Human Approval, Custom Control, or Full Autonomy for flexible engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f365d2d4-408b-4f9c-ba35-da11326ae5eb.jpg","url":"https://www.capterra.co.za/software/1094613/atEaseAI","@type":"ListItem"},{"name":"EngageLab","position":7,"description":"EngageLab is an all-in-one customer engagement platform that enables businesses to connect with users through email, SMS, push notifications, and WhatsApp. It offers powerful features such as marketing automation workflows, advanced audience segmentation, and a unified customer data platform to deliver personalized, data-driven campaigns. With built-in AI optimization, real-time analytics, and high deliverability infrastructure, EngageLab helps businesses improve engagement, boost conversions, and manage the entire customer lifecycle more efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cd87e4ea-7078-4ec9-b81a-f9934ee39339.png","url":"https://www.capterra.co.za/software/1059732/engagelab","@type":"ListItem"},{"name":"Tractivity","position":8,"description":"Tractivity is dedicated stakeholder relationship management (SRM) software for teams running stakeholder & community engagement, consultations and long-term stakeholder programmes. Unlike a generic CRM, it's built around how engagement actually works.\n\nMap stakeholders by influence, interest, location and sentiment. Plan activity with assigned owners and deadlines. Run surveys, events and email campaigns from the same system that holds your contact data. Capture every interaction, issue and commitment, building a defensible audit trail as you go. Report in minutes with 150+ pre-built reports and AI-assisted dashboards. Customers report a 20% efficiency gain on average.\n\nUsed across public and private sectors, including government, renewables, healthcare, energy, utilities, transport, education, nonprofit and more. \nUK market leader, with customers across Europe and beyond. ISO 27001 certified, GDPR-compliant, G-Cloud listed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23e6d2a4-8c16-4723-9055-735c28156c22.png","url":"https://www.capterra.co.za/software/1045215/tractivity","@type":"ListItem"}],"numberOfItems":8}
</script>