17 years helping South African businesses
choose better software
Customer Engagement Software
Customer engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content.
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Featured software
Most reviewed software
Explore the most reviewed products by our users on the Customer Engagement Software
Filter Results (1009)
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
South Africa
Pricing Options
Product type
1009 results
Sort by
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer.
Learn more about Zoho Desk
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more
Learn more about Nudgify
Nudgify is a Social Proof & Fomo App Tool that integrates seamlessly with e-Commerce platform such as Shopify, WooCommerce and Magento.
Nudges turn live data into Social Proof and Sales Pop notifications such as Recent Sales, Live Visitors, but also Google and TrustPilot Reviews. Adding real-world context to your online business helps you to build trust and increase conversions.
More Than a Simple Social Proof App (cf. ProveSource, CartKit, Proof Pulse), it goes beyond Social Proof.
Learn more about Nudgify
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more.
Learn more about Zoho CRM Plus
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM.
Learn more about Zoho CRM
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Loyalty Marketing Platform that boosts your customer engagement and profits.
Learn more about Comarch Loyalty Marketing Platform
Loyalty Marketing Platform that boosts your customer engagement and profits. With Comarch Loyalty Marketing Platform, you can collect customers’ data, segment members, design effective communication, run marketing campaigns, and generate insightful reports. Check out our gamification mechanics and take your customer engagement to the next level!
Learn more about Comarch Loyalty Marketing Platform
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Freshworks Customer Service Suite, powered by gen AI, offers conversational chatbots that work across channels to deflect up to 70% of inquiries. These multlingual bots are designed to emulate the behavior of your human agents and tailor responses based on individual customer interactions. With round-the-clock support, they reduce the workload on your agents, freeing up their time to handling more complex customer queries on the same platform, and scaling their operations.
Learn more about Freshworks Customer Service Suite
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Lusha's intelligent go-to-market platform delivers the data and insights you need to reach out to your ICP at the right time.
Learn more about Lusha
Get accurate, direct contact information with Lusha’s prospecting platform and go-anywhere extension to connect and engage faster. Use intent data to find accounts actively looking for what you offer. Job change alerts keep you up to date on your prospects’ job changes.
You can also proactively enrich your CRM with fresh contact and company data using easy-to-set, automated workflows. With our API, you can enrich and manage your data in any database, system, or app.
And when it comes to data privacy, we’re on top of it all so you can be, too: we’re GDPR and CCPA compliant with impartial third-party validation and maintain SOC 2 Type 2, ISO 27001, and ISO 27018 certifications.
Join over 1M B2B professionals with seamless integration and fast onboarding. Try us for free now!
Learn more about Lusha
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Quizell helps businesses capture leads and boost sales with AI-powered quizzes, forms, and funnels—no coding required.
Learn more about Quizell
Quizell empowers businesses to capture leads, drive engagement, and boost sales through interactive product recommendation quizzes, forms, and funnels. With our no-code, drag-and-drop builder, you can easily create personalized experiences that match your customers with the perfect products. Quizell’s AI-driven platform enhances conversion rates, increases revenue, and reduces product returns, all while providing valuable insights into customer behavior. Whether you’re a startup or an established business, Quizell offers a free-forever plan to get you started and flexible paid options to scale as you grow. Seamlessly integrate with platforms like Klaviyo, Mailchimp, and HubSpot to further enhance your marketing strategies and drive growth with every interaction.
Learn more about Quizell
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
AI-powered product adoption platform for web-based apps. Create beautiful user onboarding experiences to improve adoption & retention.
Learn more about Product Fruits
Product Fruits is a no-code product adoption platform designed for web-based apps. It helps you onboard new users and teach existing ones new features.
Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base.
Leverage our AI-powered functionality to automatically generate product tours and announcements that truly work.
With Product Fruits, our customers achieve higher conversions, lower churn and fewer support tickets.
Learn more about Product Fruits
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Cloud-based customer engagement solution that helps identify audience, track users, monitor campaigns, personalize content, and more.
Learn more about Qnvert
QNvert is your ultimate partner in creating an immersive brand experience that effectively conveys your brand story to both customers and prospects. Our cloud-based customer engagement solution empowers businesses to identify their audience, track user interactions, and monitor campaigns in real-time. By personalizing content to meet the unique needs of each customer, QNvert enhances engagement and fosters meaningful conversations.
Learn more about Qnvert
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.
Learn more about Slack
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
Learn more about Hootsuite
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
Learn more about Freshdesk
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself.
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!
Learn more about Pipedrive
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
Learn more about LiveChat
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn.
Get started today with a free 1 month trial and discover why so many businesses use LiveAgent!
Learn more about LiveAgent
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you.
Learn more about Text Request
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Get more data—like signups, feedback, and anything else—with forms designed to be refreshingly different.
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy.
Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and Hubspot.
Learn more about Typeform
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
Learn more about TeamSupport
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers.EngageBay offers free live chat software to engage with and deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform.
Learn more about EngageBay CRM
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
Twilio SendGrid is the leading cloud-based email delivery platform, trusted by the world's fastest-growing brands.
Twilio SendGrid is a powerful programmable email service that empowers developers, marketers and product leaders to optimize their email communications with proprietary mail transfer agent, infrastructure and tools to ensure emails hit the inbox.
It offers quality for our customers at scale. On average, Twilio SendGrid sends over 148B emails per month, without sacrificing quality. Twilio SendGrid sends emails quickly with a 1.9s median email delivery speed and offers consistent reliability as seen by our customers who enjoy a 99.99% SLA.
Learn more about SendGrid
...
Read more
Features
- Communication Management
- Multi-Channel Communication
- Reporting/Analytics
- Feedback Management
- Customer History
- Live Chat
