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description: Page 6 - See the list of the best ITSM Tools solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 6 - ITSM Tools - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) > [Page 6](https://www.capterra.co.za/directory/30676/itsm/software?page=6)

# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [Sunrise ITSM](https://www.capterra.co.za/software/148707/it-service-management) — 4.4/5 (10 reviews) — Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.
2. [NetZoom](https://www.capterra.co.za/software/186384/netzoom-enterprise) — 5.0/5 (10 reviews) — Model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure to increase server utilization and workflow.
3. [Network Detective Pro](https://www.capterra.co.za/software/194232/network-detective) — 4.5/5 (10 reviews) — Network Detective Pro®, the web-based IT assessment and reporting tool that captures network assets, users, configurations, and issues.
4. [Financial Manager for Timesheets](https://www.capterra.co.za/software/201515/cost-tracker) — 4.3/5 (10 reviews) — ITSM: Streamline Finances, Improve Performance, Foster Collaboration with Cost Tracker by Tempo.
5. [Startly](https://www.capterra.co.za/software/1029301/startly) — 4.4/5 (10 reviews) — Service management solution that helps IT/professional service agents manage support tickets, assets, change requests, and more.
6. [OMNITRACKER](https://www.capterra.co.za/software/124156/omnitracker) — 3.7/5 (9 reviews) — ITSM application that handles incident, problem, change, service asset \& configuration,release, identity \& access management processes.
7. [Rezolve AI](https://www.capterra.co.za/software/211890/rezolve-ai) — 4.8/5 (9 reviews) — Rezolve.AI is an Agentic AI platform for employee support and ITSM inside Teams and Slack
8. [Rexpondo](https://www.capterra.co.za/software/218137/otrs-community-edition) — 4.8/5 (9 reviews) — Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.
9. [OpenText Core Service Management](https://www.capterra.co.za/software/1023931/service-manager) — 4.4/5 (9 reviews) — Service desk solution that helps organizations provide support and resolve issues.
10. [IT Care Center](https://www.capterra.co.za/software/1055361/it-care-center) — 4.6/5 (9 reviews) — IT Care Center—ITCC is a simplified, intuitive IT Service Management platform that is fully scalable and ITIL-ready.
11. [Starhive](https://www.capterra.co.za/software/1069460/Starhive) — 4.9/5 (9 reviews) — Starhive centralises asset data to enable smarter decision making, greater visibility, and AI analytics.
12. [MSM](https://www.capterra.co.za/software/127282/msm) — 3.9/5 (8 reviews) — Out of the box ITSM solution that automatically predicts incidents and rapidly resolves them before they adversely affect the business.
13. [ServiceWise](https://www.capterra.co.za/software/10140/servicewise) — 4.6/5 (8 reviews) — ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
14. [WorkHub Tasks](https://www.capterra.co.za/software/1018919/workhub-assist) — 5.0/5 (8 reviews) — WorkHub Tasks is an AI-driven task management solution for your entire organization.
15. [Tesseron](https://www.capterra.co.za/software/1029116/tesseron-asm) — 4.3/5 (8 reviews) — Tesseron ist ITSM für den Mittelstand – für transparente IT-Prozesse und spürbare Entlastung im Alltag.
16. [SmartITSM](https://www.capterra.co.za/software/1045363/smartitsm) — 4.6/5 (8 reviews) — SmartITSM is the all-in-one tool for IT teams, combining ticketing, asset management, seamless services, monitoring, and a CMDB.
17. [ServicePRO](https://www.capterra.co.za/software/31608/servicepro) — 4.4/5 (7 reviews) — ServicePRO® is an enterprise service desk software that is available as a cloud-hosted solution as well as an on-premise installation.
18. [IncidentMonitor](https://www.capterra.co.za/software/127625/incidentmonitor) — 4.1/5 (7 reviews) — Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
19. [Alemba Service Manager](https://www.capterra.co.za/software/133304/vfire) — 3.7/5 (6 reviews) — ASM’s support for ITSM is transformative, offering a cloud-based platform that centralizes and automates IT operations.
20. [ICEFLO](https://www.capterra.co.za/software/165449/iceflo) — 4.8/5 (6 reviews) — The orchestration platform for Planned Change, Disaster Recovery and Service Recovery enabling you to meet your Operational Resilience.
21. [Siit](https://www.capterra.co.za/software/1043163/siit) — 5.0/5 (6 reviews) — Siit is the first dedicated internal help desk to deliver great employee service experience
22. [Octopus](https://www.capterra.co.za/software/109492/octopus) — 4.2/5 (5 reviews) — Helpdesk / IT Service Management software. Document and resolve daily incidents and requests in the most efficient way possible.
23. [House-on-the-Hill ITSM](https://www.capterra.co.za/software/107231/supportdesk-itsm) — 4.6/5 (5 reviews) — Flexible Service Desk solution that allows for effective incident, problem, change, SLA management from an intuitive interface.
24. [ManageEngine ServiceDesk Plus MSP](https://www.capterra.co.za/software/169180/servicedesk-plus-msp) — 4.0/5 (5 reviews) — ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.
25. [Neoforce](https://www.capterra.co.za/software/1016447/neoforce) — 4.8/5 (5 reviews) — Neoforce, business done right. We create software that works perfectly out-of-the-box for your company\! ITSM, FMIS, CRM, ERP and more\!

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.za/directory)

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Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/968b07b7-3690-4017-8e1b-72a14049235e.png","url":"https://www.capterra.co.za/software/10140/servicewise","@type":"ListItem"},{"name":"WorkHub Tasks","position":14,"description":"WorkHub Tasks is an AI-driven task management solution designed to streamline workflows and foster collaboration throughout an organization. It offers extensive user roles and rights to ensure data privacy while simplifying ticket creation from email, web, and other channels. Additionally, its integrated escalation management helps ensure timely task completion with accuracy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e78be299-b9ed-439a-bb24-f9e2a2d8c590.jpeg","url":"https://www.capterra.co.za/software/1018919/workhub-assist","@type":"ListItem"},{"name":"Tesseron","position":15,"description":"Tesseron ist die moderne ITSM-Plattform für den Mittelstand – fokussiert auf Effizienz, Transparenz und Benutzerfreundlichkeit. Im Gegensatz zu klassischen ITSM-Lösungen vereint Tesseron alle Kernfunktionen wie Incident-, Change- und Request-Management mit einer intuitiven Benutzerführung und schneller Einsatzbereitschaft. Intelligente Workflows, automatisierte Ticketverarbeitung entlasten IT-Teams spürbar und sorgen für reibungslose Abläufe. Tesseron ermöglicht eine lückenlose Nachverfolgbarkeit aller Prozesse, klare Verantwortlichkeiten und volle Kontrolle über SLAs – selbstverständlich DSGVO-konform und ISO-ready. 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SmartITSM with AI integration is like your personal assistant that thinks ahead and helps you achieve maximum efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa29640c-84ec-4e12-9f82-5782f6b6cd2b.jpeg","url":"https://www.capterra.co.za/software/1045363/smartitsm","@type":"ListItem"},{"name":"ServicePRO","position":17,"description":"ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.\n\nServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/05b94822-7bb2-477e-bb08-a4cedfb2f3d3.png","url":"https://www.capterra.co.za/software/31608/servicepro","@type":"ListItem"},{"name":"IncidentMonitor","position":18,"description":"ITIL Service Management solution. Pink Verified for 10 processes.  IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/11d10ede-52ce-4739-a940-b477ed0d2afe.png","url":"https://www.capterra.co.za/software/127625/incidentmonitor","@type":"ListItem"},{"name":"Alemba Service Manager","position":19,"description":"Alemba Service Manager's support for IT Service Management (ITSM) is transformative, offering a cloud-based platform that centralizes and automates IT operations. It streamlines IT services by integrating processes and workflows into a unified system, enhancing efficiency and service delivery. 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Clients include IBM, Lloyds Banking Group, ABN Amro, NatWest and First Abu Dhabi Bank.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffeaba04-199a-44ea-8cb5-7ef03e12885f.png","url":"https://www.capterra.co.za/software/165449/iceflo","@type":"ListItem"},{"name":"Siit","position":21,"description":"Siit is a modern Service Desk that unifies internal data, streamlines processes, and turns operational efficiency into growth.\n\n\nIt empowers IT, HR & Operation teams to manage and resolve internal requests. By providing the first dedicated internal help desk, it is now possible to streamline your internal processes and enhance productivity. 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This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fb9ae88-8d63-49d1-8329-309eec51470c.png","url":"https://www.capterra.co.za/software/169180/servicedesk-plus-msp","@type":"ListItem"},{"name":"Neoforce","position":25,"description":"Neoforce is a cloud-based SaaS platform offering a suite of tools to streamline business operations. Key features include Service Management (ITSM, ITIL, FMIS, ESM), Asset Management with a flexible data structure, a dedicated Customer Portal, integrated CRM, and Contract Management. \nDesigned for scalability and customization, Neoforce provides a unified, user-friendly solution for businesses of all sizes. With transparent pricing and robust security, it's your all-in-one management solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8cd4214d-bd7d-4683-9994-554a7d096e5b.png","url":"https://www.capterra.co.za/software/1016447/neoforce","@type":"ListItem"}],"@id":"https://www.capterra.co.za/directory/30676/itsm/software?page=6#itemlist","numberOfItems":25}
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