---
description: Discover and compare Free ITSM Tools Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free ITSM Tools - Capterra South Africa 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support.

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## Products

1. [GLPI](https://www.capterra.co.za/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
2. [ONEiO](https://www.capterra.co.za/software/180990/oneio) — 4.5/5 (31 reviews) — ONEiO is a cloud-based solution provider that specializes in integrating IT service management (ITSM) tools and processes.
3. [Intelligent Service Management](https://www.capterra.co.za/software/156351/cloud-service-management) — 4.4/5 (24 reviews) — ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management
4. [ITarian](https://www.capterra.co.za/software/185768/itarain) — 3.8/5 (23 reviews) — Centralized IT management platform that includes remote monitoring, patch management, and more.
5. [Electric AI](https://www.capterra.co.za/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
6. [AlertOps](https://www.capterra.co.za/software/160468/alertops) — 4.7/5 (21 reviews) — By allowing teams to choose the tools they use, AlertOps empowers organizations to drive creation of custom processes
7. [Faddom](https://www.capterra.co.za/software/201265/faddom) — 4.8/5 (20 reviews) — Enhance ITSM workflows with live maps for faster triage, root cause analysis, and safer change execution.
8. [Hipporello Service Desk for Trello](https://www.capterra.co.za/software/1010843/hipporello) — 4.8/5 (20 reviews) — Cloud-based service desk and help desk software designed to transform the way users manage customer inquiries and support requests.
9. [ServoDesk](https://www.capterra.co.za/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
10. [i-Vertix](https://www.capterra.co.za/software/1012580/i-vertix-it-network-monitoring--management) — 4.9/5 (15 reviews) — Enterprise solution for: IT Network Monitoring, Log \& Data Management and IT Asset Management. Available on premise, on cloud and SaaS.
11. [ProProfs Help Desk](https://www.capterra.co.za/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
12. [everything HelpDesk](https://www.capterra.co.za/software/127267/everything-helpdesk) — 4.3/5 (13 reviews) — \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
13. [i-doit](https://www.capterra.co.za/software/177054/i-doit-pro) — 4.7/5 (13 reviews) — i-doit pro is the all in one solution for all your documentation projects, CMDB and IT asset management.
14. [iTOP](https://www.capterra.co.za/software/163429/itop) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices.
15. [Rexpondo](https://www.capterra.co.za/software/218137/otrs-community-edition) — 4.8/5 (9 reviews) — Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.
16. [ManageEngine ServiceDesk Plus MSP](https://www.capterra.co.za/software/169180/servicedesk-plus-msp) — 4.0/5 (5 reviews) — ServiceDesk Plus MSP is an ITIL-ready service desk for managed service providers with features built on ITSM best practices.
17. [Neoforce](https://www.capterra.co.za/software/1016447/neoforce) — 4.8/5 (5 reviews) — Neoforce, business done right. We create software that works perfectly out-of-the-box for your company\! ITSM, FMIS, CRM, ERP and more\!
18. [Ayehu eyeShare](https://www.capterra.co.za/software/153698/eyeshare) — 4.8/5 (4 reviews) — Next Generation IT Automation \& Orchestration Platform - A force multiplier for IT and security operations
19. [Perspectium](https://www.capterra.co.za/software/171103/perspectium-integration-solutions) — 4.3/5 (3 reviews) — Unsilo your ServiceNow data. Automate data extraction for analytics, migrations and backups, and extend service workflows to partners.
20. [Request Tracker](https://www.capterra.co.za/software/210595/request-tracker) — 4.3/5 (3 reviews) — Request Tracker is the open, customizable ticketing system for teams who want control and simplicity without vendor lock-in.
21. [HelpMaster](https://www.capterra.co.za/software/16144/helpmaster) — 5.0/5 (1 reviews) — Web enabled Windows based help desk software with advanced workflow design and email integration.
22. [Wolken ServiceDesk](https://www.capterra.co.za/software/160047/wolken-service-desk) — 4.0/5 (1 reviews) — An Enterprise configurable and ready to use ITSM software deployed on cloud infrastructure.
23. [Jetdocs](https://www.capterra.co.za/software/1014882/jetdocs) — 5.0/5 (1 reviews) — Collaborative ticketing workflows for your internal teams
24. [KIX](https://www.capterra.co.za/software/1023292/kix) (0 reviews) — KIX is the open source based service management software for IT service management and technical service.
25. [Helpion](https://www.capterra.co.za/software/1076538/Helpion) (0 reviews) — Cloud-based IT operations tool that streamlines ticket and change management, tracks assets, automates workflows, and creates reports.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.za/directory)

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Effortlessly manage multi-client environments and streamline collaboration across departments.\n\niTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.capterra.co.za/software/163429/itop","@type":"ListItem"},{"name":"Rexpondo","position":15,"description":"Rexpondo is a modern Help Desk and IT Service Management (ITSM) solution designed using ITIL best practice. We help organizations to focus on efficiency and effectiveness. 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Ayehu automation & orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86c9a346-d0ca-4717-832e-b20f98c5ca51.png","url":"https://www.capterra.co.za/software/153698/eyeshare","@type":"ListItem"},{"name":"Perspectium","position":19,"description":"Perspectium eliminates data and process silos by getting service information to the right place at the right time. Our always-current integration solutions for ServiceNow automate data transfers for analytics, backup/restore, migrations, or archiving, and extend ServiceNow workflows to other key applications or external service providers. Best of all, the solutions are managed services that provide security, scalability and performance without consuming valuable developer resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9abf341b-ccdb-4784-bd46-b1bac10e2cae.png","url":"https://www.capterra.co.za/software/171103/perspectium-integration-solutions","@type":"ListItem"},{"name":"Request Tracker","position":20,"description":"Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership.\n\nRT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. 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Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/761f7f21-6a12-4d46-9507-c083ee9b5b78.png","url":"https://www.capterra.co.za/software/16144/helpmaster","@type":"ListItem"},{"name":"Wolken ServiceDesk","position":22,"description":"A smart suite of ITSM solutions on a single cloud platform to help you streamline, digitise, and automate your processes. By consolidating your ITSM implementation within a unified cloud platform, you can streamline, digitize, and automate your processes, optimizing your operational efficiency. Wolken offers dedicated modules for a range of IT processes, including Change Management, Incident Management, Problem Management, and IT Asset Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75522166-1e76-4b7a-ad59-661113f13eb6.png","url":"https://www.capterra.co.za/software/160047/wolken-service-desk","@type":"ListItem"},{"name":"Jetdocs","position":23,"description":"Jetdocs is your internal ticketing solution and helpdesk that drives productivity  and collaboration across your org. Integrated into Microsoft Teams and Slack, Jetdocs seamlessly works alongside your teams to deliver a fully collaborative experience. With our innovative no-code catalog builder, you can standardize workflows across multiple teams (Ops, IT, Support/Success, Legal, Admin, Finance). Get your internal tickets, requests and approvals resolved quickly today. Backed by Y Combinator.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29aef344-9e3a-4627-a390-c55dc4bac484.png","url":"https://www.capterra.co.za/software/1014882/jetdocs","@type":"ListItem"},{"name":"KIX","position":24,"description":"KIX is THE powerful open source ITSM software for versatile use, especially in IT service management & technical customer service. KIX offers individually adaptable basic functions: ticket & asset management, customer portal, knowledge database, reporting, on-premise & SaaS as well as 15 ITIL 4 practices.\n\nExtensions are e.g. a mobile app for professional field service management and connect add-ons for the integration of related IT systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94649785-94a0-428a-9506-5310da9ce65d.png","url":"https://www.capterra.co.za/software/1023292/kix","@type":"ListItem"},{"name":"Helpion","position":25,"description":"Cloud-based service management software that optimizes IT operations through tools for planning, managing changes, and automating workflows. The platform features four key modules: ticket management with SLA capabilities, asset management for tracking hardware and software throughout their lifecycle, change management for systematic IT modifications, and a knowledge base as a central repository for organizational information. \n\nHelpion is a cutting-edge Service Management software designed to optimize your IT operations. From planning and managing IT changes to automating workflows, it provides a comprehensive platform for effective service management. Helpion’s powerful tools and features ensure smooth IT processes, rapid problem resolution, and streamlined business operations.\n\nWith Helpion, you gain unparalleled control over your IT infrastructure. By simplifying tasks and enhancing collaboration, Helpion ensures your IT operations run more efficiently and save time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8cd31e9-9c5b-4c1a-aa68-36cddcec3413.png","url":"https://www.capterra.co.za/software/1076538/Helpion","@type":"ListItem"}],"@id":"https://www.capterra.co.za/directory/30676/itsm/pricing/free/software?page=2#itemlist","numberOfItems":25}
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