---
description: Discover and compare Issue Tracking Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Issue Tracking Software for Mac - Price comparison & Reviews - Capterra South Africa 2026
---

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# Issue Tracking Software

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> Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk.

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## Products

1. [SpiraTest](https://www.capterra.co.za/software/70008/spiratest) — 4.0/5 (104 reviews) — SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process.
2. [JIRA Service Management](https://www.capterra.co.za/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
3. [Vision Helpdesk](https://www.capterra.co.za/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
4. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.
5. [Jira](https://www.capterra.co.za/software/19319/jira) — 4.4/5 (15314 reviews) — Jira is a fully-featured issue tracker for teams planning and building great products.
6. [GitHub](https://www.capterra.co.za/software/129067/github) — 4.8/5 (6155 reviews) — Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
7. [ClickUp](https://www.capterra.co.za/software/158833/clickup) — 4.6/5 (4561 reviews) — ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows.
8. [Wrike](https://www.capterra.co.za/software/76113/wrike) — 4.4/5 (2887 reviews) — Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
9. [Bitrix24](https://www.capterra.co.za/software/113540/bitrix24) — 4.2/5 (984 reviews) — Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24\!
10. [EngageBay CRM](https://www.capterra.co.za/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
11. [TeamSupport](https://www.capterra.co.za/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
12. [SolarWinds Service Desk](https://www.capterra.co.za/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Track and resolve issues faster with AI-powered workflows. Centralize tracking and cut resolution time by up to 52%.
13. [SysAid](https://www.capterra.co.za/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
14. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
15. [LogMeIn Resolve](https://www.capterra.co.za/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Remote support and access, RMM, and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
16. [Issuetrak](https://www.capterra.co.za/software/16499/issuetrak) — 4.6/5 (205 reviews) — Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking.
17. [Vivantio](https://www.capterra.co.za/software/132880/vivantio) — 4.3/5 (178 reviews) — Issue tracking in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
18. [Backlog](https://www.capterra.co.za/software/162032/backlog) — 4.6/5 (169 reviews) — Backlog streamlines your issue resolution process, from identification to release, so your product can maintain its top-notch quality.
19. [ServiceNow Customer Service Management](https://www.capterra.co.za/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
20. [Web Help Desk](https://www.capterra.co.za/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
21. [Faveo Helpdesk](https://www.capterra.co.za/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
22. [Supportbench](https://www.capterra.co.za/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
23. [TOPdesk](https://www.capterra.co.za/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
24. [InvGate Service Management](https://www.capterra.co.za/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
25. [Arena QMS](https://www.capterra.co.za/software/135978/arena-quality) — 4.4/5 (97 reviews) — Track and resolve product enhancements and issues effectively to ensure product launch success with Arena QMS’s ticket management.

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## Related Categories

- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software)
- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30675/issue-tracking/software)
- [All Categories](https://www.capterra.co.za/directory)

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Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. Achieve more impactful Issue Tracking with AI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.co.za/software/107225/sysaid","@type":"ListItem"},{"name":"Milvus","position":14,"description":"Milvus is the most comprehensive and intelligent customer service and support management solution. Our omnichannel platform optimizes your team management, which means increased efficiency and productivity. We offer a variety of functionalities, including intelligent ticket management, call monitoring from start to finish, device monitoring, project management, remote control of customer machines, and service integration with artificial intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.co.za/software/202528/milvus","@type":"ListItem"},{"name":"LogMeIn Resolve","position":15,"description":"LogMeIn Resolve is an easy, all-in-one IT management and support solution helping IT teams do more with less. 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That's why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak.\nInstantly prioritize concerns and escalate issues to the right department so you can cut manual overhead, spend your time more efficiently, and offer your customers faster solutions. Get your free trial or demo today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.co.za/software/16499/issuetrak","@type":"ListItem"},{"name":"Vivantio","position":17,"description":"Issue tracking in Vivantio empowers service teams to deliver unparalleled support to internal and external customers, across IT, GRC, HR, Finance, Legal, and B2B customer support.\n\nGo beyond reactive workflows with predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of technology infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.za/software/132880/vivantio","@type":"ListItem"},{"name":"Backlog","position":18,"description":"Backlog is the all-in-one issue management tool for project management, version control, and issue tracking. Bringing together the benefits of project management with the convenience of code management, your team can plan tasks, track progress, and release code updates all within the same platform. Features like subtasking, customizable statuses, Kanban boards, Gantt charts, burndown charts, Git & SVN integration, and Wikis keep your team organized and stakeholders informed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/180fcbff-1e39-4d4c-93f8-c3d74518baea.png","url":"https://www.capterra.co.za/software/162032/backlog","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":19,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.co.za/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Web Help Desk","position":20,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.co.za/software/179421/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":21,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nIt provides multi-channel support (email, chat, and integrations like Whatsapp, Instagram etc), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.co.za/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"Supportbench","position":22,"description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.capterra.co.za/software/155934/supportbench","@type":"ListItem"},{"name":"TOPdesk","position":23,"description":"Everything's urgent. Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.co.za/software/127562/topdesk","@type":"ListItem"},{"name":"InvGate Service Management","position":24,"description":"InvGate Service Management is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premises implementation and code-free configuration, InvGate Service Management is the solution of choice for organizations looking for an ITSM solution without the overhead of extensive implementations and high cost of ownership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.co.za/software/133392/service-desk","@type":"ListItem"},{"name":"Arena QMS","position":25,"description":"Arena’s quality management system (QMS) helps medical device, life sciences, and other highly regulated organizations track and resolve product issues effectively to ensure product launch success. With Arena QMS, you get a single, unified solution to capture, assign, and track issues as tickets, versus having to manage tickets in disconnected systems. Arena Tickets ties product issues as tickets related to product records, quality process actions, project plans, requirements, and engineering changes. This helps companies enhance product quality, speed innovation, save time, and increase profitability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/90e471f9-a1f1-42b7-9c13-7f7c31a0b023.png","url":"https://www.capterra.co.za/software/135978/arena-quality","@type":"ListItem"}],"@id":"https://www.capterra.co.za/directory/30675/issue-tracking/deployment-options/mac/software#itemlist","numberOfItems":25}
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