---
description: Page 5 - See the list of the best Customer Experience Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 5 - Customer Experience Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) > [Page 5](https://www.capterra.co.za/directory/30671/customer-experience/software?page=5)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Sprinklr](https://www.capterra.co.za/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Manage all of your enterprise’s digital customer experiences in one place with Sprinklr—the world’s only Unified-CXM platform.
2. [Experience.com](https://www.capterra.co.za/software/178112/socialsurvey) — 4.7/5 (89 reviews) — Experience.con: Enhance CX, EX, \& Reputation with AI-driven XMP for data-driven growth. Elevate your business\!
3. [Groove](https://www.capterra.co.za/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
4. [Chekkit](https://www.capterra.co.za/software/173154/chekkit-reputation) — 4.8/5 (82 reviews) — Chekkit is a customer interaction platform that helps local businesses get found online, be the obvious choice, and win more business.
5. [UXPressia](https://www.capterra.co.za/software/172668/uxpressia) — 4.8/5 (80 reviews) — Transform your customer experience online with personas, journey and impact maps.
6. [Unifocus](https://www.capterra.co.za/software/1010820/unifocus) — 4.5/5 (80 reviews) — Unifocus empowers businesses to forecast staffing, optimize tasks, and streamline operations to unlock efficiency \& boost productivity.
7. [Thought Industries](https://www.capterra.co.za/software/142263/thought-industries) — 4.6/5 (79 reviews) — The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
8. [Kustomer](https://www.capterra.co.za/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout customer experiences.
9. [Whatfix](https://www.capterra.co.za/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
10. [AiTrillion](https://www.capterra.co.za/software/187243/aitrilion) — 4.9/5 (77 reviews) — World's leading All-in-One eCommerce Sales \& Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose
11. [Centercode](https://www.capterra.co.za/software/187442/centercode) — 4.2/5 (77 reviews) — With the Centercode Platform, companies can collect and analyze targeted pre-release customer feedback that drives product improvements
12. [Canny](https://www.capterra.co.za/software/161103/canny) — 4.6/5 (76 reviews) — Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle.
13. [Zipteams](https://www.capterra.co.za/software/1034208/zipteams) — 4.7/5 (73 reviews) — Qualify Better, Close Faster with Zipteams Smart Meeting Rooms.
14. [LoopedIn](https://www.capterra.co.za/software/197361/productstash) — 4.6/5 (72 reviews) — All-in-one tool for collecting feedback, building roadmaps, sharing changelogs and publishing knowledge bases.
15. [Userback](https://www.capterra.co.za/software/172431/userback) — 4.8/5 (71 reviews) — Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster.
16. [UserVoice](https://www.capterra.co.za/software/135908/uservoice) — 4.3/5 (70 reviews) — UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
17. [Vonage Contact Center](https://www.capterra.co.za/software/104649/contactworld) — 4.3/5 (70 reviews) — NewVoiceMedia enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
18. [Engageware](https://www.capterra.co.za/software/45552/engageware) — 4.2/5 (70 reviews) — Organizations that use our customer engagement solutions deliver quality customer experiences enabling faster growth and efficiency.
19. [VideoAsk](https://www.capterra.co.za/software/1018272/videoask) — 4.8/5 (70 reviews) — Engage more customers the personal way with interactive videos.
20. [Qwary](https://www.capterra.co.za/software/213725/qwary) — 4.8/5 (69 reviews) — Qwary helps enhance engagement, retention, and satisfaction with AI-driven insights, surveys, r
21. [Zonka Feedback](https://www.capterra.co.za/software/137773/zonka-feedback) — 4.8/5 (68 reviews) — Zonka Feedback CX Platform is a multichannel Survey \& Feedback Software. Measure, improve and transform Employee \& Customer Experiences
22. [Fullstory](https://www.capterra.co.za/software/153721/fullstory) — 4.6/5 (67 reviews) — Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty.
23. [Involve.me](https://www.capterra.co.za/software/168333/brandquiz) — 4.4/5 (67 reviews) — No-code funnel builder for creating high-converting, personalized funnels that convert visitors into qualified leads.
24. [Smile.io](https://www.capterra.co.za/software/169446/smile-io) — 4.9/5 (67 reviews) — Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus.
25. [GUIDEcx](https://www.capterra.co.za/software/175189/guidecx) — 4.7/5 (64 reviews) — GUIDEcx is a customer onboarding solution focused on delivering value sooner to customers.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Survey Software](https://www.capterra.co.za/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.co.za/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Feedback: Traditional surveys for structured user insights.\n3. In-Product Surveys: Gather targeted feedback within your product.\n4. Replays: Analyze user sessions with integrated feedback.\nFunnels: Optimize user journeys by mapping drop-offs.\n5. Analysis: Advanced AI transforms feedback into actionable insights.\n6. Analysis: Advanced AI transforms feedback into actionable insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/babefc39-c4fd-47de-83e1-373728005514.png","url":"https://www.capterra.co.za/software/213725/qwary","@type":"ListItem"},{"name":"Zonka Feedback","position":21,"description":"Zonka Feedback CX Platform is a multichannel Survey & Feedback Software to transform the way you manage Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels: iPad, Tablets, Smartphones, Online, Email, & SMS. 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Using automatically captured, indexed, and semantically structured first-party data, Fullstory surfaces the sentiment buried between clicks direct to your data ecosystem or through our product analytics—including session replay—to help enterprises create better experiences that win loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fef8b6a9-d242-4ec2-b930-b77e48ad6c5e.png","url":"https://www.capterra.co.za/software/153721/fullstory","@type":"ListItem"},{"name":"Involve.me","position":23,"description":"involve.me is a funnel builder that helps businesses convert website visitors into qualified leads through high-converting, multi-step flows. \n\nUsers can build funnels combining form, quiz, survey, and calculator elements to guide each respondent toward a personalized outcome, while collecting respondent data and scoring leads.\n\nUsers can kickstart the creation process with the AI funnel generator or one of the 300+ templates available, and create product finders, price quote calculators, and intelligent lead magnets, among other funnels. \n\nFunnels are fully customizable and can adapt in real time using features like logic jumps, conditional flows, and answer piping.\n\nThey can be embedded into websites, launched as popups, or shared as standalone pages. With 60+ native integrations, including Make and Zapier, involve.me connects easily to most tools.\n\nFinally, built-in analytics and AI-powered reporting help track performance, understand user behavior, and optimize results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b624d84-f70f-499b-a45d-d12d595d10ff.png","url":"https://www.capterra.co.za/software/168333/brandquiz","@type":"ListItem"},{"name":"Smile.io","position":24,"description":"Smile.io is the leading loyalty platform built for scaling and enterprise commerce brands on Shopify Plus. Powering programs for over 100,000 merchants, Smile helps brands turn one-time shoppers into repeat, high-value customers through points, VIP tiers, referrals, and personalized rewards.\n\nAs the only loyalty platform both Built for Shopify status and Shopify Technology Partner certification, Smile is both deeply integrated with Shopify's latest technology while being trusted by Shopify at scale. With Smile, you get both quality and scale.\n\nKey capabilities include:\n- Embedded loyalty experiences across product pages, checkout, and customer accounts to drive visibility and redemption.\n- Flexible program design with points, VIP tiers, referrals, promotional multipliers, and fully branded loyalty pages.\n- Advanced analytics and performance insights including repeat purchase rate, customer lifetime value, and benchmarking against top-performing brands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd881be9-593b-4447-b1e1-f9f0fce454f9.png","url":"https://www.capterra.co.za/software/169446/smile-io","@type":"ListItem"},{"name":"GUIDEcx","position":25,"description":"GUIDEcx is a customer onboarding solution focused on delivering value sooner to customers. Engage customers and build trust throughout onboarding with role-based project views, easy access to project status and details via personalized dashboard, email, or mobile app, and more. \n\nGUIDEcx helps you deliver an exceptional customer onboarding experience to reduce churn, speed up time to value, and increase team capacity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e684d417-5542-4da8-9cd4-a9a73b89aefc.jpeg","url":"https://www.capterra.co.za/software/175189/guidecx","@type":"ListItem"}],"numberOfItems":25}
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