South Africa Show local products
808 results
Drive lasting customer loyalty with Engage365, a Customer Engagement solution powered by Microsoft Dynamics CRM. Learn more about Engage 365
Loyalty Program Platform – Engage365 powered by Microsoft Dynamics CRM uses the best of Microsoft technology to allow businesses to ace their customer engagement strategy and customer retention strategies by impressive loyalty solutions. You can now reward and retain customers through personalized interactions across multiple touchpoints. Yegertek has extensively used Engage365 in building retail loyalty solutions, online loyalty program and is a preferred restaurant loyalty programs provider Learn more about Engage 365

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360
We are a digital customer experience platform. Manage Email, Chat, In-App chat, Social Media Messages; Get Robust social listening, analytics and actionable insights. We also support new eco-systems such as reviews - mobile, locations, instant messengers - WhatsApp, Line, Viber, WeChat. Our USP is that the CX is native first, allowing brands unparalleled efficiency in managing their omnichannel needs. We also provide embedded AI and chatbot solutions. We are among the lowest cost to own! Learn more about Simplify360

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Lightweight customer experience software for online products and services. Learn more about Survicate
Lightweight customer experience software for online products and services. Capture and track experiences and feedback in all critical moments of the customer journey. Collect website feedback, product experience, customer service satisfaction, and track NPS. Easy to start with, quick to deliver value, powerful when needed. One-click native integrations with your everyday tools. Comes with real-time support and fair pricing. Learn more about Survicate

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Unified solution for social media and customer experience management with highly intuitive and collaborative UI. Learn more about Falcon.io
Brandwatch (formerly Falcon.io) provides an all-in-one solution for social media and customer experience management. It's a one-stop solution for any marketer's social listening, engagement, publishing, measurement and benchmarking needs. Brandwatch helps marketers deliver more personalized brand experiences across all digital touchpoints, based on enriched customer profiles. The solution features a highly intuitive and collaborative UI and is complemented by the best support in the business. Learn more about Falcon.io

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a cloud-based Help Desk Software with over 200+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide. Start with a 14-day free trial, no credit card required, no contracts. Learn more about LiveAgent

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Engage more customers the personal way with interactive videos. Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk. Learn more about VideoAsk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Make simple, step-by-step website walkthroughs for onboarding and converting every user. Learn more about Nickelled
Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today. Learn more about Nickelled

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Provide your customer with a branded OneStop Client Portal. Drive and manage the continuous connections that are critical for business. Learn more about Moxo
Moxo powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and internal users and deliver a continuous connected experience as a standalone web and mobile app, or as a fluid extension of your existing website, web or mobile app. Learn more about Moxo

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Personyze is the ultimate all-in-one customer experience optimization toolkit. Learn more about Personyze
Personyze gives you more control over your customer experience than any other solution. Any aspect of your digital funnel can be made to change dynamically to suit any given user. If you can verbally describe how your website, emails, or app might behave differently to provide a more optimal customer experience, Personyze can almost certainly accomplish that. Learn more about Personyze

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently Learn more about Vitally
Vitally allows customer-centric teams at B2B SaaS companies provide the best possible customer experience. We provide your team with 360 customer profiles, insanely flexible health scoring & reporting, and best-in-class automation - wrapped in a beautiful UI every team member will love using. With access to enriched customer data, proactive alerting of at-risk & upsell accounts, and automated engagement with in-need customers, Vitally helps 10x the impact of every team member & eliminate churn. Learn more about Vitally

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Smartlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, events & funnels Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Bitrix24 is #1 free customer experience and customer relationship management platform used by 8 million businesses worldwide. Learn more about Bitrix24
Bitrix24 is #1 free customer success and customer relationship management platform used by 8 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Easy-to-use | Award Winning | Survey platform packed with powerful features. Works on all devices. Learn more about Survio
Survio is an online survey platform packed with powerful features to help you measure and improve customer experience. Cooperate with your colleagues through workspaces, set roles and permissions. Get your large team onboarded safely with SSO. Automate your workflows with access to our API and integrate your data to hundreds of popular apps through Zapier. Use built-in BI dashboards and have them sent regularly to your inbox. Survio is ISO 27001 certified and follows strict GDPR standards. Learn more about Survio

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive Learn more about Nicereply
Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team, country, or the entire company - customize surveys in terms of branding, questions, and scales - increase survey response rates by 200% - benefit from multiple survey distribution options - choose from a variety of integrations & more Learn more about Nicereply

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
amoCRM is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more. Learn more about amoCRM
Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built amoCRM to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. Learn more about amoCRM

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Ignition makes it simple to engage clients, get paid and run your business on autopilot. From impressive online proposals to automated Learn more about Ignition
Ignition is a client engagement and commerce platform for professional services businesses to streamline how they engage clients and get paid. Businesses such as accounting and bookkeeping firms use Ignition to help them grow, be more efficient, and create win-win client relationships. With Ignition, you can easily win new business with impressive digital proposals, engage new and existing clients with a clear scope of work, and get paid on time by automating payment collection - all in one. Learn more about Ignition

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
With Facelift Cloud, we provide a multi-certified solution that combines all components for professional social media marketing. Learn more about Facelift Cloud
Facelift Cloud The world-leading social media management tool with active users in over 50 countries worldwide. Facelift Cloud combines all components of social media management in one smart tool. The software helps you to manage your activities on all relevant channels centrally and efficiently. Suitable for all company sizes. Facelift Cloud enables brands, agencies, and public institutions to successfully achieve their business objectives. The tool is ISO 27001 certified. Learn more about Facelift Cloud

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee & Customer Experiences Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software to transform the way you manage Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels: iPad, Tablets, Smartphones, Online, Email, & SMS. Zonka Feedback helps you reach from customer experience and feedback to customer delight by giving the best platform to Measure, Analyze and Grow. Learn more about Zonka Feedback

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. Learn more about Zoho CRM Plus

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Improve your Customer Experience and nurture your clients throughout their entire lifecycle on a single and affordable platform. Learn more about Froged
Limitless behavioral segmentation to create a truly personalized customer experience. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Improve your customer's experience with customized email campaigns, NPS integration, product flows, dynamic chat, fully integrated knowledge base and customizable widget. Over 2K software integrations Start your 7-day FREE trial today! Learn more about Froged

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. Learn more about iGrafx

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds. Learn more about CallPage
CallPage is an industry leader in providing automatic callback software and call tracking solutions. With customizable widgets, CallPage enables businesses to generate up to 75% more inbound calls from their website visitors! Visitors can request instant calls and CallPage will connect them to your consultant in just 28 seconds. CallPage is also ideal for customer service and call centers. With call scheduling and voice messaging features, you can improve your customers' experience. Learn more about CallPage

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
AI-Powered Omnichannel Customer Engagement and Experience platform helping 5000+ brands 1:1 powerful conversations with customers Learn more about Netcore
Netcore Cloud’s Customer Engagement & Experience suite (formerly - Netcore Smartech) is a one-stop platform for marketers, growth, and product managers to fuel omnichannel growth across websites and mobile apps. It helps build actionable unified customer profiles, deliver personalized multichannel campaigns to specific user segments with real-time reporting and product analytics. The no-code product experience solution further adds speed and agility to create app experiences that retain users. Learn more about Netcore

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Gupshup is the leading conversational messaging platform, powering over 6 billion messages per month over 30+ Messaging channels Learn more about Gupshup
Gupshup enables businesses build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. Gupshup's messaging platform handles over 6 billion messages per month enabling over 39,600 businesses send messages to nearly a billion users across channels including SMS, WhatsApp, Instagram, Mobile Web, Voice, Android, RCS, FB Messenger, Twitter, Telegram, Instagram, WeChat, In-app amongst others. Learn more about Gupshup

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. Learn more about Cyara
Cyara’s award-winning Automated CX Assurance platform helps the companies deliver flawless customer experiences with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring enabling enterprises to design, build, and maintain optimal customer journeys at scale, across digital and voice channels, while reducing the risk of customer-facing defects. Learn more about Cyara

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions. Learn more about Fixzy Assist
Fixzy Assist empowers technicians or call centres using their mobile or desktop to quickly connect to a consumer with a live auditable video, for problem resolution, measurements, maintenance checks and emergencies, reducing spend and improving customer experience. The complete cradle to grave experience allows the platform to be used by a technician onsite driving up first time fix rates and provides 3d digital twins with full auditing efficiencies. Learn more about Fixzy Assist

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Partoo optimises the visibility of companies online. Our ultimate mission is to help stores drive additional in-store traffic. Learn more about Partoo
Partoo optimises the visibility of companies online. The simplicity of our local SEO solution allows for clients to manage the tool at brand level as well as local level. Our ultimate mission is to help stores drive additional in-store traffic through the internet. The complete solution has the power to influence strategic decisions, through smart dashboards, where you can track your ROI, and helps build lasting customer relationships. We are a team of 350, with 400 clients in 100 countries. Learn more about Partoo

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
JustLikeAPI is an advanced data extraction API service that allows companies to analyze and respond to reviews from a single place. Learn more about justLikeAPI
Want to gather more insights into your customers' experience? JustLikeAPI is just the right tool! JustLikeAPI is an advanced data extraction API service that enables companies to access, monitor, analyze and respond to reviews, or other data related to user accounts across dozens of review sites or social networks from a single place. Learn more about justLikeAPI

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Pobuca Experience Cloud leverages AI to analyze what customers say in all touchpoints & produces CX metrics & VoC insights. Learn more about Pobuca Experience Cloud
Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped. Learn more about Pobuca Experience Cloud

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Collects & processes billions of events in real-time to create unique customer journeys through automated marketing campaigns. Learn more about Evam
Evam is a leading technology company specializing in customer journey orchestration through continuous intelligence capabilities. Evam reaches more than 600+ end-users daily and processes billions of touch points to take the right action in real-time to derive maximum business value. Evam's unique solutions help enterprises to create real-time customer journeys and show the next best offer through marketing automation solutions with AI-based predictive technology across all channels. Learn more about Evam

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Hootsuite powers social media for over 21 million users in 175+ countries around the world—from the smallest businesses to the largest enterprises. Build your brand, strengthen connections with customers, and drive results business leaders care about by integrating social across your whole organization. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Zendesk Support is the leading help desk software built for better customer experiences.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about FiveStars

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
A feedback management platform for organizations of all sizes that seamlessly automates data collection and analysis.
SoGoSurvey's feedback management platform seamlessly automates data collection and analysis for organizations of all sizes. From designing and distributing a questionnaire to analysis and closing the loop, the platform does everything with ease and at a level of sophistication that is rare in the industry. SoGoSurvey is differentiated by its best-in-class, 24/7 customer support, deep analytics, industry-leading data security, and its ability to scale with organizations' growing needs. Learn more about SoGoSurvey

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Typeform makes forms fun for your customers, so you get better data.
Who thought completing a form or survey could be... enjoyable? Typeform's beautiful interface (fully customizable to your brand) makes it feel like a friendly conversation by asking one question at a time. A better customer experience means better data for you. Typeforms are easy to make and with over 120 integrations, you can send data automatically wherever you need it. Learn more about Typeform

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days. Learn more about Sprout Social

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Learn more about Birdeye

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics
  • Feedback Management