15 years helping South African businesses
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Customer Satisfaction Software

Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. These applications provide survey, complaint tracking and call reporting capabilities. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

Featured software

Most reviewed software

Explore the most reviewed products by our users on the Customer Satisfaction Software

South Africa Show local products
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 100,000+ paying customers spanning 179 countries, sales teams are drawn in by our CRM's simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling, with a CRM software that's both agile and powerful. Learn more about Pipedrive

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms. Learn more about Typeform
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code. Learn more about Typeform

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Increase customer satisfaction with self-service tools that help customers find the answers they need.
Zendesk makes it easy for your customers to get the help they need, when they need it. Zendesk is a support solution that helps you stay connected with customers using their favorite channels. Always take the right action, with a unified customer view, world-class dashboard analytics, and workflows that automates and optimizes the experience. In fact, 60% of customers report an increase in their CSAT score after implementing. Boost your customer satisfaction score today. Learn more about Zendesk Suite

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
Easily collect and track customer satisfaction data using powerful surveys from Jotform Enterprise. With thousands of ready-to-use, customizable templates, you can deploy branded surveys in minutes. Meet your customers where they are with easy social media sharing and website embedding, all while flowing submission data to Jotform Tables. Automatically generate beautiful, powerful reports to quickly gain customer satisfaction insights from large datasets. Learn more about Jotform

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent’s customer experience platform enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Analyze the effectiveness of your customer support by segmenting data by a customer service agent or by type of interaction. Discover 150+ help desk features including gamification and a built-in CRM. With LiveAgent, building exceptional customer relationships is easy. Start your free trial today, no credit card required. Learn more about LiveAgent

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges. Learn more about Sogolytics

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.
Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets. Learn more about Birdeye

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Join one million websites deeply understanding their users with Hotjar.
Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you. Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ feelings and behavior. Learn more about Hotjar

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox.
Give every customer a 5-star experience and create lifetime loyalty with Podium. Manage all your messaging, payments, text marketing, phone calls, and third-party apps in one account, so you always have the context at your fingertips. Create unforgettable experiences when you respond to messages quickly, automate texts for key moments like follow-ups & reminders, and customize every message with a knowledge of the customer's history in mind. Learn more about Podium

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. Learn more about Weave

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Tidio is a customer satisfaction platform that enables you to create exceptional customer journeys with omnichannel communication, tick
With Tidio's innovative customer satisfaction platform, you create exceptional customer journeys 24/7. Answer up to 70% of customer questions with Lyro AI - our game-changing AI support agent. Manage all your live communication channels in a single dashboard to offer immediate support. Connect with website users through a lightweight live chat widget. Move leads through your sales funnels with custom automation flows. Generate leads with email marketing. Free plans available. Learn more about Tidio

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease.
Zoho Survey is easy-to-use online survey and questionnaire building software. Our features are scalable to suit your needs, with everything essential to create surveys, distribute them, and analyze responses.Survey panels are also available, if you need data from specific demographics. Informed decisions are just around the corner.Learn more about Zoho Survey at https://www.zoho.com/survey/. Learn more about Zoho Survey

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction.
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday sales CRM

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Yotpo's eCommerce Retention Marketing Platform helps brands win customers for life with reviews, SMS, email, loyalty, and subscriptions
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms