15 years helping South African businesses
choose better software

15 years helping South African businesses
choose better software

Customer Satisfaction Software

Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. These applications provide survey, complaint tracking and call reporting capabilities. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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434 results

Zoho CRM Plus

Zoho CRM Plus

4,4 (61)
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Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Custify

Custify

4,9 (98)
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Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
SurveyMonkey

SurveyMonkey

4,6 (9 952)
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A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Zendesk Suite

Zendesk Suite

4,4 (3 805)
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Increase customer satisfaction with self-service tools that help customers find the answers they need.
Zendesk makes it easy for your customers to get the help they need, when they need it. Zendesk is a support solution that helps you stay connected with customers using their favorite channels. Always take the right action, with a unified customer view, world-class dashboard analytics, and workflows that automates and optimizes the experience. In fact, 60% of customers report an increase in their CSAT score after implementing. Boost your customer satisfaction score today. Learn more about Zendesk Suite

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Jotform

Jotform

4,6 (1 732)
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Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
Easily collect and track customer satisfaction data using powerful surveys from Jotform Enterprise. With thousands of ready-to-use, customizable templates, you can deploy branded surveys in minutes. Meet your customers where they are with easy social media sharing and website embedding, all while flowing submission data to Jotform Tables. Automatically generate beautiful, powerful reports to quickly gain customer satisfaction insights from large datasets. Learn more about Jotform

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
LiveAgent

LiveAgent

4,7 (1 566)
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Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent’s customer experience platform enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Analyze the effectiveness of your customer support by segmenting data by a customer service agent or by type of interaction. Discover 150+ help desk features including gamification and a built-in CRM. With LiveAgent, building exceptional customer relationships is easy. Start your free trial today, no credit card required. Learn more about LiveAgent

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Trustpilot

Trustpilot

4,5 (1 106)
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Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Intercom

Intercom

4,5 (1 027)
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Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
SurveyLegend

SurveyLegend

4,6 (908)
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Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
TeamSupport

TeamSupport

4,5 (844)
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The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Learn more about TeamSupport

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Typeform

Typeform

4,7 (807)
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Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms.
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code. Learn more about Typeform

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Sogolytics

Sogolytics

4,7 (718)
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SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges. Learn more about Sogolytics

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Userlike

Userlike

4,6 (642)
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Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Birdeye

Birdeye

4,7 (614)
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Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.
Birdeye is the highest-rated all-in-one Reputation Management and Customer Experience Platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one AI-enabled platform to effortlessly manage online reputation, reviews and listings to connect with prospects through digital channels, and gain customer experience insights & customer feedback via reviews, surveys & social listening to grow sales and thrive. Learn more about Birdeye

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Nextiva

Nextiva

4,5 (511)
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Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Hotjar

Hotjar

4,7 (505)
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Join one million websites deeply understanding their users with Hotjar.
Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you. Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ feelings and behavior. Learn more about Hotjar

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Podium

Podium

4,3 (487)
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Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Learn more about Podium

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Tidio

Tidio

4,7 (438)
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Tidio is a customer service platform that combines live chat and chatbots to improve customer satisfaction and generate more sales.
Tidio is the customer service platform that allows you to improve your customers’ satisfaction by combining live chat and chatbots. Thanks to Tidio, your customers can reach you in real-time when you are available, or get assistance provided by chatbots when you are busy. Our AI-powered chatbots can take orders for you, answer up to 40% of customers’ inquiries in an instant, collect customers’ feedback and reduce response and resolution times. Learn more about Tidio

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Weave

Weave

4,2 (423)
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Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Zoho Survey

Zoho Survey

4,6 (414)
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Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease.
Zoho Survey is easy-to-use online survey and questionnaire building software. Our features are scalable to suit your needs, with everything essential to create surveys, distribute them, and analyze responses.Survey panels are also available, if you need data from specific demographics. Informed decisions are just around the corner.Learn more about Zoho Survey at https://www.zoho.com/survey/. Learn more about Zoho Survey

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
monday sales CRM

monday sales CRM

4,7 (380)
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monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction.
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday sales CRM

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Yotpo

Yotpo

4,6 (357)
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Yotpo's eCommerce Retention Marketing Platform helps brands win customers for life with reviews, SMS, email, loyalty, and subscriptions
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Swell

Swell

4,6 (341)
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Swell helps you keep a pulse on your patients and earn glowing reviews that grow your practice.
Swell helps healthcare and dental providers create seamless patient experiences, tap into sentiment trends and insights, and harness the testimonials of happy patients to fuel growth. It integrates with your PMS to simplify your patient feedback loop with automatic review and survey invite text messages. By giving you actionable insights into patient satisfaction, you can adapt and improve the care you provide. Ultimately Swell empowers you to use reviews, stand out online and grow your practice Learn more about Swell

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Broadly

Broadly

4,8 (336)
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Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly.
Increase customer satisfaction and build a strong, lasting online reputation. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you. Learn more about Broadly

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Alchemer

Alchemer

4,5 (304)
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Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop.
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies. Learn more about Alchemer

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Pipefy

Pipefy

4,6 (304)
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Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free.
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Try Pipefy for free. Learn more about Pipefy

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Nicereply

Nicereply

4,7 (285)
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Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive
Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team, country, or the entire company - customize surveys in terms of branding, questions, and scales - increase survey response rates by 200% - benefit from multiple survey distribution channels - choose from a variety of integrations & more Learn more about Nicereply

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Grade.us

Grade.us

4,8 (250)
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Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation. Learn more about Grade.us

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Customer Frontlines

Customer Frontlines

4,7 (245)
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Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Customer Frontlines gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more. Learn more about Customer Frontlines

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
AidaForm

AidaForm

4,6 (236)
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AidaForm is a drag-and-drop tool for creating online registration and order forms, surveys and quizzes.
AidaForm is an online service that allows you to easily create online registration and order forms, surveys and quizzes. AidaForm supports Classic and Conversational form layouts, offers a modern responsive design and flexible customization. The gallery of ready-made templates includes more than 100 different forms for online sales, feedback collection, customer development and lead generation. Learn more about AidaForm

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Genesys Cloud CX

Genesys Cloud CX

4,4 (220)
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Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud CX

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
NiceJob

NiceJob

4,9 (191)
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NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free!
Never send a survey again while knowing exactly what your customers think about your business. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend your business to all their friends via online reviews and referrals. Like word of mouth only 1000x better. See who your biggest fans are, and quickly respond to customer satisfaction issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Lucky Orange

Lucky Orange

4,7 (180)
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Website optimization tools used by 400,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required. Learn more about Lucky Orange

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Vivantio

Vivantio

4,3 (177)
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Cloud-based, scalable service management software for internal- and external-facing support teams.
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. Learn more about Vivantio

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Startquestion

Startquestion

4,9 (173)
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Easily measure Customer Satisfaction with professional survey software. Ready customer survey & question templates I Tracking Customer
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Pop-up surveys Learn more about Startquestion

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
ReviewTrackers

ReviewTrackers

4,7 (171)
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Build a customer obsessed brand leveraging reviews, and improve brand loyalty, retention, and growth.
ReviewTrackers enables brands to forecast market trends by listening to customer feedback to ensure your offering appeals to your target audience. Creating personalized experiences based on feedback will increase customer retention. Ensure your brand is exceeding customer expectations by aggregating reviews from the top directories and tracking what customers are saying about their experiences. Learn more about ReviewTrackers

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
123FormBuilder

123FormBuilder

4,4 (161)
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Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction.
Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction! Learn more about 123FormBuilder

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
CheckMarket

CheckMarket

4,5 (148)
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Enterprise Customer Satisfaction Survey Software. Conduct CSAT surveys for actionable feedback! Close the loop with follow-up & alerts.
Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages. Learn more about CheckMarket

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
GetMoreReviews

GetMoreReviews

4,7 (148)
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Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Feedier

Feedier

4,7 (124)
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Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
Feedier is a B2B feedback management solution, tailored to improve your End-User Experience by centralizing all your direct and indirect feedback in one place. Our platform allows you to instantly detect dissatisfaction in your Customer Journeys, better understand it through comprehensive and intuitive reports, and then eliminate it to improve your satisfaction and retention rates. Learn more about Feedier

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Shopper Approved

Shopper Approved

4,9 (119)
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Shopper Approved simplifies collecting, managing, and displaying customer feedback from ratings and reviews for ecommerce websites.
Shopper Approved makes it easy for ecommerce websites to collect, manage, respond to, and display customer feedback. Automated surveys for Seller Ratings and Product Reviews are delivered to verified customers, letting you discover exactly how your buyers feel about your brand, products, and service, giving you the power to respond quickly to resolve problems. Even better, we can syndicate your results online, so your best feedback and positive results help market your brand to new customers. Learn more about Shopper Approved

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
SurveyMonkey Enterprise

SurveyMonkey Enterprise

4,5 (115)
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Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data.
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
SmartSurvey

SmartSurvey

4,7 (100)
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SmartSurvey is an online survey solution that helps anyone create surveys, collect data and analyse results.
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers. Learn more about SmartSurvey

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Playvox

Playvox

4,8 (100)
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Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Home Care Pulse | Experience Management

Home Care Pulse | Experience Management

4,9 (96)
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Our Experience Management Software can help you improve customer and employee satisfaction and become an award-winning agency.
Our Experience Management Software can help you improve customer and employee satisfaction through unbiased, 3rd party feedback. Uncover your blind spots, and become an award-winning provider with HCP. Learn more about Home Care Pulse | Experience Management

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Efficy CRM

Efficy CRM

4,0 (90)
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Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
At last, a CRM solution that adapts to your needs. Efficy is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy CRM is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy CRM. Learn more about Efficy CRM

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Preferred Patron Loyalty

Preferred Patron Loyalty

4,9 (89)
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Run a branded loyalty program that excites your customers! Recognize purchases, visits. Increase customer retention and foster growth!
Run a custom branded loyalty program that excites your customers! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. Complete with incentive campaigns, built-in email/sms communications and autopilot operation plus access a vast digital rewards catalog (major brands like Amazon, Walmart & Visa). Several interfaces to choose from, including Standalone, Cloud/Web, Kiosk, Mobile App plus Vend/LightSpeedX & Square POS integration. Learn more about Preferred Patron Loyalty

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Kenect

Kenect

4,7 (88)
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Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.
Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect. Learn more about Kenect

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
Avaya UCaaS

Avaya UCaaS

4,4 (81)
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Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels.
Avaya UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing. Learn more about Avaya UCaaS

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms
SurveySparrow

SurveySparrow

4,4 (81)
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Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction.
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly. Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere. Learn more about SurveySparrow

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • SMS Messaging
  • Data Import/Export
  • Customer Experience Management
  • CRM
  • Visual Analytics
  • Customizable Templates
  • Trend Analysis
  • Customizable Forms