15 years helping South African businesses
choose better software

Call Recording Software

Call Recording software allows organizations to obtain records of employees' interactions with customers.

Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent offers powerful features to seamlessly manage your entire help desk process. Record inbound calls and send them directly to voicemail, email, fax, SMS, or any other channel you choose. You can also receive live call recordings in one easy dashboard. Then, make follow-up calls right from within the app. Setup is quick and simple — Manage incoming contacts anywhere via any device and easily switch providers without losing recorded data. See why LiveAgent equals superb customer service. Learn more about LiveAgent

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
RingCentral phone system can automatically record inbound and outbound calls for individual users or inbound calls for departments.
The RingEX Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. Save as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users. Learn more about RingEX

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
#1 online CRM with call recording. Over 12 million businesses use Bitrix24 as their cloud PBX and CRM.
Looking for CRM with voice recording? That's Bitrix24. Bitrix24 records both incoming and outbound phone calls. If you'd like to forward phone call to your number or mobile phone and have the conversation recorded anyway, our CRM lets you do that. Learn more about Bitrix24

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and features like call recording, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. Learn more about Talkdesk

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
GoTo makes IT and business communicatiosn easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​ GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. Learn more about GoTo Connect

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Gong records and analyzes your team’s calls via web conferencing and phone, and surfaces recommendations to help you win more deals.
Gong unlocks your most value data set — your customer conversations — by recording and analyzing your team’s calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integrates with it. Gong empowers your entire go-to-market organization with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals. Learn more about Gong.io

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Dialpad Ai modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Dialpad Sell is an effective sales dialer for sales organizations of any size. Dialpad Sell offers multiple real-time and post-call sales coaching features that drive efficiency. With features like Real-Time Recommendations, answers to common prospect questions pop up when specific keywords are mentioned during an active call. Direct integrations with other essential tools like Salesforce, G Suite and more means accurate activity logging, whether your reps are at their desks or out in the field. Learn more about Dialpad

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. Learn more about Weave

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs.
Five9 Call Recording Software helps track, retain and report on every conversation in your call center. Use the recordings for agent training purposes, to monitor performance, and to ensure quality of service. The software includes robust filtering capabilities to quickly identify any recordings that require review. FTP support allows you to retain and store calls for compliance or agent training purposes. Automatically sync with all leading CRMs. See why 2000+ customers trust Five9. Learn more about Five9

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications.
The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud. With Twilio Voice API, businesses can easily create custom voice experiences for their customers, whether it's for customer service, sales, or other use cases. Learn more about Twilio

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Give your prospects and customers the best call experience possible by leveraging call recordings to improve rep performance.
Give your prospects and customers the best call experience possible by leveraging call recordings to improve rep performance. Aircall's cloud phone solution automatically records and stores every call your team makes and receives so that you can make informed decisions, on the fly. Join 17,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and more. Learn more about Aircall

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution. Learn more about 3CX

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Use Ringover's call recording software to easily record, play back, download and store your inbound and outbound business calls. Improve the quality of your customer service and the performance of your support and sales teams or simply retain conversation recordings to comply with the law. From only £21 per month. Learn more about Ringover

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance.
ExecVision is a conversation intelligence platform built on a simple, almost inarguable premise: Insights mined from customer interactions are exponentially more valuable when you can translate them into performance improvements in your sales, support, success, marketing, and product teams. We shine where other conversation intelligence software falls short: Improving performance by changing human behaviors. The fact is, insights don't do you any good when they're stuck in a dashboard. Learn more about ExecVision

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again.
Free AI Meeting Assistant that instantly records, transcribes, and summarizes your Zoom, Meet & Teams meetings so you can focus on the conversations instead of taking notes. Learn more about Fathom

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Clari Copilot, a conversation intelligence tool, helps sales teams with pipeline visibility, actionable insights, & real-time coaching.
Wingman is a call recording software that packs a punch. It uses the power of AI to automatically record and transcribe every video and audio call on your calendar. It assists sales reps in taking better notes and summarise calls by allowing them to bookmark key moments during the live call. You can access the call recording as soon as the call ends and analyze the call for meaningful insights automatically identified by the AI. Learn more about Clari Copilot

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats.
Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work and allowing reps to focus on driving the conversation forward. Managers can onboard new reps faster, increase rep productivity and turn data into deals. Learn more about Outreach

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiVoice Business Solution

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage. Learn more about 8x8 Work

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
Maximize your agent's potential with CloudTalk's powerful Call Recording solution! Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, Call Recording features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Mercedes-Benz and Glovo. Start your FREE 14-day trial Learn more about CloudTalk

Features

  • Recording
  • Call Tagging
  • File Transfer
  • Event Triggered Actions
  • Call Transcription
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Call Center Management
  • Activity Dashboard
  • Computer Telephony Integration
  • Interaction Tracking
  • Call Monitoring