109 results
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CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automat...
Drive documentation productivity - all by voice!
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcribe faster and more accurately than ever before, and spend less time on documentation and more time on activities that boost the bottom line.
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcri...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more.
Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more.
Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more....
Sonix automatically transcribes, translates your audio and video files in over 40 languages. Fast, accurate, and affordable.
Sonix automatically transcribes, translates, and helps you organize your audio and video files in over 40 languages. Fast, accurate, and affordable. Millions of users from all over the world. Upload a file to Sonix, and you'll have an online transcript in less than 5 minutes. Search transcripts, share transcripts, dozens of export options, integrations, subtitles, captions, and full API.
Sonix automatically transcribes, translates, and helps you organize your audio and video files in over 40 languages. Fast, accurate, and affordable. Millions of users from all over the world. Uplo...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Innovative, reliable, easy-to-use, and quick-to-deploy all-in-one cloud contact center solution on the market.
wolkvox is the most innovative, reliable, easy-to-use, and fast to implement all-in-one cloud contact center solution on the market, delivering its service in the SaaS model. Its omnichannel predictive dialer, speech analytics, intelligent routing, and a graphic interface (Diagram Studio) to develop voice routing, interaction, and chat stand out. Its variable expense model adjusted to operational fluctuations and constant innovation.
wolkvox is the most innovative, reliable, easy-to-use, and fast to implement all-in-one cloud contact center solution on the market, delivering its service in the SaaS model. Its omnichannel predicti...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
The speech-to-text software for medical professionals. Processes up to five times the average typing speed. Works everywhere.
Talkatoo is a speech-to-text software. Talkatoo has been built specifically for veterinarians and has a built-in vet vocabulary. Talkatoo is a subscription-based software and starts at $79.95/month. There is no commitment and no additional fees or hardware. Talkatoo understands accents and does not require a lengthy training period. Complete your medical records in half the time. Talkatoo works in any field, dictate in all practice management software, MS Word, Google Docs, email, etc.
Talkatoo is a speech-to-text software. Talkatoo has been built specifically for veterinarians and has a built-in vet vocabulary. Talkatoo is a subscription-based software and starts at $79.95/month. Th...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Multi-language speech recognition software with the ability to dictate in any third party software or to fill forms on websites.
Multi-language speech recognition software with the ability to dictate in any third party software or to fill forms on websites. Apart from dictation, Braina also provides voice command features that allows you to search the web, open file, programs & websites, find information, set reminders, take notes and much more. You can use your voice to dictate text to your Windows computer, automate processes and improve your personal and business productivity.
Multi-language speech recognition software with the ability to dictate in any third party software or to fill forms on websites. Apart from dictation, Braina also provides voice command features that ...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Snowfly Speech Analytics, Automated Quality Monitoring, Automated Scorecards, Analytics and Discovery, and Employee Engagement
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above!
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - ...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Gain a better understanding of how agents perform with automated speech recognition, call scoring, and call categorization technology.
CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFinder's solution searches your call recordings for keywords and phrases to help address business objectives and overcome common challenges, such as script compliance and low CSAT scores. Our solution also provides agent-customer interaction analytics on every incoming call and intelligent coaching.
CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFin...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
A speech recognition and conversion solution with multi-language speech recognizer, documents & emails transcriber, and more.
A speech recognition and conversion solution with multi-language speech recognizer, documents & emails transcriber, and more.
A speech recognition and conversion solution with multi-language speech recognizer, documents & emails transcriber, and more....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Trint goes beyond transcription to provide the most innovative platform for searching, editing & getting the most out of your content.
Trint uses artificial intelligence to power its web-based automated transcription platform. Audio and video files are uploaded to Trints online software and then transcribed using automated speech recognition. The Trint Editor is the marriage of a text editor to an audio/video player: the transcribed text is stitched to the audio or video file, making it simple to search, verify and edit the machine-generated transcripts.
Trint uses artificial intelligence to power its web-based automated transcription platform. Audio and video files are uploaded to Trints online software and then transcribed using automated speech reco...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Harnessing the power of A.I. Happy Scribe automatically transcribes audio to text in over 119 languages.
Harnessing the power of A.I. Happy Scribe automatically transcribes audio to text in over 119 languages.
Harnessing the power of A.I. Happy Scribe automatically transcribes audio to text in over 119 languages....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
BigHand offers speech, workflow, document creation, process improvement, matter pricing and BI solutions for law firms of all sizes.
Through technology, insight and experience, BigHand delivers success for the future by helping its clients achieve professional productivity and operational excellence. The leading software technology company has developed a range of solutions from task delegation, document creation, matter pricing, digital dictation workflow, intuitive reporting and analytics, that help busy people achieve more in less time and organizations become more efficient and effective.
Through technology, insight and experience, BigHand delivers success for the future by helping its clients achieve professional productivity and operational excellence. The leading software technology ...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Zubtitle gets videos ready for social media in minutes. Automatically add captions & headlines effortlessly, plus resize your video.
Zubtitle is an online video editing tool that leverages A.I. and speech-to-text software to automatically add captions/subtitles to any video. Zubtitle also provides video editing tools tailored to social videos. Quickly resize videos for any social platform, add video headlines, custom styling, and more.
Zubtitle is an online video editing tool that leverages A.I. and speech-to-text software to automatically add captions/subtitles to any video. Zubtitle also provides video editing tools tailored to soc...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Mobile app that recognizes speech by sound or text and can translate from web pages, communications, and more.
Mobile app that recognizes speech by sound or text and can translate from web pages, communications, and more.
Mobile app that recognizes speech by sound or text and can translate from web pages, communications, and more....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Speech recognition software for hospitals and medical practices. Allows to dictate notes straight into a Windows-based EMR.
Speech recognition software for hospitals and medical practices. Allows to dictate notes straight into a Windows-based EMR.
Speech recognition software for hospitals and medical practices. Allows to dictate notes straight into a Windows-based EMR....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Allows physicians to produce more accurate reports using dictation and speech recognition technology.
Allows physicians to produce more accurate reports using dictation and speech recognition technology.
Allows physicians to produce more accurate reports using dictation and speech recognition technology....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Cloud based transcription service powered by artificial intelligence. Automatically converts audio/video files into text
Go Transcribe provides the latest software invention to convert speech in to text which will save you time, money and effort. Simply upload your files onto our platform using any device and your file will be converted in a matter of minutes. The transcription can be viewed on our unique online editor. You can playback the original file and jump to specific parts of the audio and make amendments to the transcription where required. Your transcription can be downloaded to several popular formats.
Go Transcribe provides the latest software invention to convert speech in to text which will save you time, money and effort. Simply upload your files onto our platform using any device and your file w...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
AI-powered service for automatic note taking and preparation of summaries for in-person business and scrum meetings
Reason8 is an AI-powered service for automatic note taking and preparation of summaries for in-person business and scrum meetings. We provide the best note taking quality on the market because we use multiple smartphones and AI patent pending approach to boost quality of speaker separation and drafting meeting summaries. We are actively working on advanced summarization, collaboration features for teamwork, and integrations with project management services and communication tools.
Reason8 is an AI-powered service for automatic note taking and preparation of summaries for in-person business and scrum meetings. We provide the best note taking quality on the market because we use m...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Mobile and Cloud-based solution for businesses that helps upload audio files through web, mobile, or cloud & document them to text.
Mobile and Cloud-based solution for businesses that helps upload audio files through web, mobile, or cloud & document them to text.
Mobile and Cloud-based solution for businesses that helps upload audio files through web, mobile, or cloud & document them to text....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Voice recognition software for automatic dictation of medical reports.
Voice recognition software for automatic dictation of medical reports.
Voice recognition software for automatic dictation of medical reports....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Speech to text dictation application for Windows. Experience the freedom of typing with your voice.
Free speech to text dictation application for windows. Allows you to type hands-free with your voice.
Free speech to text dictation application for windows. Allows you to type hands-free with your voice....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
SmartAction provides omnichannel AI-powered Virtual Agent solutions for contact centers.
SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. SmartAction's solutions make it easy for enterprises to automate the repetitive conversations handled by live agents, with seamless integrations to existing contact center technology and data sources. SmartAction delivers its conversational AI solution as a service through a team of CX experts who guides brands through the transformation to automation.
SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. SmartAction's solutions make it easy for enterprises to automate the repetitive conversations handled by live ag...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Great free speech recognition & instant voice translation web app that emphasizes on simplicity and natural speech by auto punctuating.
Great speech recognition & instant voice translation web app that emphasizes on simplicity and natural speech by auto punctuating. Features: AUTO-PUNCTUATION, marks and saves TIMESTAMPS, editable, AUTOMATICALLY SAVES, transcribes audio files, phone conversations and exports to captions. No user registration necessary. Use it for dictation, transcription, interviews, hard of hearing, real time interpreter and more. Speechlogger is powered by Google's ASR APIs to achieve best results.
Great speech recognition & instant voice translation web app that emphasizes on simplicity and natural speech by auto punctuating. Features: AUTO-PUNCTUATION, marks and saves TIMESTAMPS, editable, AUT...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Online service and android app for recording and transcribing speech. It edits your audio as you edit the text.
Online service and android app for recording and transcribing speech. It edits your audio as you edit the text.
Online service and android app for recording and transcribing speech. It edits your audio as you edit the text....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Build better documentation through speech to text recognition engine designed for medical notes and charts.
Advanced medical dictation software is built for physicians and practitioners. Works on all EHR platforms and mobile.
Advanced medical dictation software is built for physicians and practitioners. Works on all EHR platforms and mobile....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Transcribe converts interviews, podcasts and other audio recordings into text automatically.
Transcribe converts interviews, podcasts and other audio recordings into text automatically.
Transcribe converts interviews, podcasts and other audio recordings into text automatically....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
AI-powered QM and CX speech analytics solution for contact centres to automate call monitoring and make customer communication better.
NeoSound Intelligence is an AI-powered speech analytics QM and CX solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better. NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales.
NeoSound Intelligence is an AI-powered speech analytics QM and CX solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Enthu is an AI enabled speech analytics and conversation intelligence software for calling teams.
Enthu is an AI enabled speech analytics and conversation intelligence software for calling teams.
Enthu is an AI enabled speech analytics and conversation intelligence software for calling teams....
Web-based application that allows providers universal access to their work, as well as e-signature and report management capabilities.
Web-based application that allows providers universal access to their work, as well as e-signature and report management capabilities.
Web-based application that allows providers universal access to their work, as well as e-signature and report management capabilities....
An enterprise speech recognition solution that offers front-end (client-side) and back-end (server-side) voice-to-text recognition.
WSR is an enterprise speech recognition solution that offers front-end (client-side) and back-end (server-side) voice-to-text recognition. With WSR, speech recognized text can be accessed immediately by the author or automatically sent to support staff for review and editing (if needed) - enabling your key earners to focus their time on more revenue generating activities and less on administrative tasks. WSRs voice-to-text technology is easy to use, accurate and light on IT resources.
WSR is an enterprise speech recognition solution that offers front-end (client-side) and back-end (server-side) voice-to-text recognition. With WSR, speech recognized text can be accessed immediately b...
Speech recognition software helping customers across a variety of industries to accurately transform speech to text
Speechmatics has used its decades of machine learning & research expertise to develop automatic speech recognition (ASR), available securely on-premises & in private, public clouds & our own SaaS. Available for real-time or pre-recorded audio & video files, pushing the boundaries of speech recognition innovation and industry-leading language coverage & accuracy.
Speechmatics has used its decades of machine learning & research expertise to develop automatic speech recognition (ASR), available securely on-premises & in private, public clouds & our own SaaS. Avai...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Speech surveillance and metrics analysis software. This includes text transcription with alert generation and disposition mechanism, an
Speech surveillance and metrics analysis software. This includes text transcription with alert generation and disposition mechanism, and metrics analytics.
Speech surveillance and metrics analysis software. This includes text transcription with alert generation and disposition mechanism, and metrics analytics....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Transcription and editing tool that helps researchers transcribe audio online by combining a media-player and a text editor.
Transcription and editing tool that helps researchers transcribe audio online by combining a media-player and a text editor.
Transcription and editing tool that helps researchers transcribe audio online by combining a media-player and a text editor....
It is a speech-to-text solution that helps users process and transcribe audio inputs from multiple sources with punctuations.
It is a speech-to-text solution that helps users process and transcribe audio inputs from multiple sources with punctuations.
It is a speech-to-text solution that helps users process and transcribe audio inputs from multiple sources with punctuations....
Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools.
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on ...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Upload your audio/video and get back its transcript in minutes using AI. Edit, annotate, share, and export your transcripts.
Upload your audio/video and get back its transcript in minutes using AI. Edit, annotate, share, and export your transcripts.
Upload your audio/video and get back its transcript in minutes using AI. Edit, annotate, share, and export your transcripts....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Language channel type and accent agnostic speech-to-text solution. Speaker identification and voice activity detection technologies.
Language channel type and accent agnostic speech-to-text solution. Speaker identification and voice activity detection technologies.
Language channel type and accent agnostic speech-to-text solution. Speaker identification and voice activity detection technologies....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Record and send dictation directly from your computer with Express Dictate Digital Dictation Software.
Express Dictate software is a voice recording program that works like a dictaphone. It lets you use your PC or Mac to send dictation to your typist by email, Internet or over the computer network. Professional dictation voice recorder. Works like a traditional dictaphone. Send dictation instantly via the Internet. HIPAA compliant secure encryption. Record to wav, mp3 or dct formats. An easy-to-use interface so you can be dictating in just minutes.
Express Dictate software is a voice recording program that works like a dictaphone. It lets you use your PC or Mac to send dictation to your typist by email, Internet or over the computer network. Prof...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Transcription software for automated audio and video transcription, delivered to your inbox in minutes.
Transcription software for automated audio and video transcription, delivered to your inbox in minutes.
Transcription software for automated audio and video transcription, delivered to your inbox in minutes....
Real time Interpretation & Translation Software Solutions, Driven by Artificial Intelligence.
Real time Interpretation & Translation Software Solutions driven by Artificial Intelligence. Interpretation & Translation when you need it the most, our focuses are accuracy and reducing lawsuits. We successfully service the following industries, but not limited to: 1.Healthcare 2.Education 3.Finance 4.Corporate Training 5.Telehealth 6.Government & Military
Real time Interpretation & Translation Software Solutions driven by Artificial Intelligence. Interpretation & Translation when you need it the most, our focuses are accuracy and reducing lawsuits. We s...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Fast-to-deploy speech analytics API for sentiment analyses in Call Centers, Native Apps, Robotics, etc. Dialect & language-agnostic
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second, providing a wide range of insights. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data!
OTO leverages cutting-edge voice technology to understand key behaviors and acoustic signals in real-time. Our lightweight DeepToneTM engine extracts over 100 measurements, multiple times every second,...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Comprehensive speech recognition solution for professional, dictation-intensive environments.
Crescendo Speech is the first engine to support speaker independent speech recognition for large vocabularies. Available for both front and back-end use, the engine requires zero training with out-of-the box accuracy rates reaching over 95%.
Crescendo Speech is the first engine to support speaker independent speech recognition for large vocabularies. Available for both front and back-end use, the engine requires zero training with out-of-t...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
A flexible API that performs hardware and speaker independent speech recognition on audio data from any audio source.
A flexible API that performs hardware and speaker independent speech recognition on audio data from any audio source.
A flexible API that performs hardware and speaker independent speech recognition on audio data from any audio source....
Transcription tool that helps in dictation, transcription and speech recognition through document editing, EMR integration & more.
Transcription tool that helps in dictation, transcription and speech recognition through document editing, EMR integration & more.
Transcription tool that helps in dictation, transcription and speech recognition through document editing, EMR integration & more....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Employs both word spotting and phrase spotting technologies to avoid the limitations of discrete word command &control.
Employs both word spotting and phrase spotting technologies to avoid the limitations of discrete word command &control.
Employs both word spotting and phrase spotting technologies to avoid the limitations of discrete word command &control....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Hosted automation center to handle all IVR/speech applications with intelligent ACD and CTI abilities.
VoltDelta OnDemand Solutions provides a hosted infrastructure for enabling virtual contact centers and home agent call distribution and management, inbound and outbound voice recognition applications, and voice of the customer call and agent screen recording. VoltDelta supports more than 2.4 billion calls and 2 billion SMS text messages per year.
VoltDelta OnDemand Solutions provides a hosted infrastructure for enabling virtual contact centers and home agent call distribution and management, inbound and outbound voice recognition applications, ...
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
tazti

tazti

(0 reviews)
Cloud-based speech recognition software that enables users to play games, control applications and create custom speech commands.
Cloud-based speech recognition software that enables users to play games, control applications and create custom speech commands.
Cloud-based speech recognition software that enables users to play games, control applications and create custom speech commands....
VoxSigma

VoxSigma

(0 reviews)
Speech processing tool which enables automated indexing of audio data through interactive conversational systems.
Speech processing tool which enables automated indexing of audio data through interactive conversational systems.
Speech processing tool which enables automated indexing of audio data through interactive conversational systems....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Speech recognition tool which provides translation of text into audible voice recordings through automation.
Speech recognition tool which provides translation of text into audible voice recordings through automation.
Speech recognition tool which provides translation of text into audible voice recordings through automation....
  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition

Speech Recognition Software Buyers Guide

What is speech recognition software?

Speech recognition software (aka voice recognition software) enables computers to interpret human speech and transcribe that speech to text, and vice versa. Speech recognition software can also power personal virtual assistants, facilitating voice commands that prompt specific actions. Speech recognition software applications include interactive voice response (IVR) systems, which route incoming calls to the correct destination based on customer voice instructions.

The benefits of speech recognition software

  • Faster documentation: According to a Stanford study, taking notes via dictation is three times faster than typing. Speech recognition solutions free up users to focus on important tasks rather than taking notes. As an example, medical practitioners can document patient visits/appointments without having to manually record each note. Customer service agents can document calls without typing, letting agents speed up the entire process of helping customers and improving overall customer service quality.
  • Efficient note-taking: A common misconception around speech recognition solutions is that such tools are error-prone. However, as speech recognition systems approach near-human levels of accuracy, this concern has become virtually nonexistent. In fact, users now look at these solutions as a way to improve accuracy in their note-taking and documentation processes.

Typical features of speech recognition software

  • Audio Capture: Record audio or import/upload audio files into the system.
  • Automatic transcription: Transcribe voice messages and audio files.
  • Multi-language: Recognize and support multiple languages/dialects.
  • Speech-to-text analysis: Analyze, correct, and monitor speech for transcriptions or recordings.
  • Text editor: Review transcribed text and make basic corrections (e.g., fix typos).

Considerations when purchasing speech recognition software

  • Mobile app: The proliferation of smartphones has turned mobile devices into indispensable business assets. As in other markets, mobile applications have made their way into the speech recognition software space with apps that let users take notes while on the go. Users can also connect mobile devices to bluetooth headsets and headphones with a microphone to facilitate easy dictation. Businesses with mobile workforces should shortlist products that offer mobile app functionality.
  • Industry-specific needs: To maximize any speech recognition solution, you should use a system with features that meet your industry needs. Some speech recognition products are better-suited for specific industries. For example, medical practices require voice recognition solutions that support medical terminologies. Buyers should evaluate products that fit their industry-specific needs—including reading user reviews—and shortlist accordingly.
  • Total cost of ownership (TCO): As shown in the pricing section above, speech recognition solutions are available in a variety of pricing models. Since the myriad of options can make direct pricing comparison difficult, buyers should estimate their business’ needs by calculating their number of words, audio duration, and user number to determine the TCO. Buyers should then use this estimated TCO to shortlist products based on their actual budget.
  • Speech recognition will integrate with smart devices: The internet of things (IoT) is one area where speech recognition software holds immense promise. Speech recognition software that integrates with IoT mobile applications lets users control smart devices using voice instructions. As speech recognition solutions become more and more accurate while businesses continue to embrace the IoT, expect to see increased integration between the two within the next five years.
  • Voice-based bots is the next big thing: Another area where speech recognition technology holds promise is chatbots. When integrated with speech recognition technology, chatbots can emulate human conversations in customer-facing communications by listening to customer queries, interpreting them, and making recommendations. In the same way businesses have started using chatbots, expect similar adoption of voice-based bots within the next five to seven years.