---
description: Page 13 - See the list of the best Telephony Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 13 - Telephony Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software) > [Page 13](https://www.capterra.co.za/directory/30084/telephony/software?page=13)

# Telephony Software

Canonical: https://www.capterra.co.za/directory/30084/telephony/software

Page: 13 / 13\
Prev: [Previous page](https://www.capterra.co.za/directory/30084/telephony/software?page=12)

> Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency.

-----

## Products

1. [Liberty](https://www.capterra.co.za/software/1044401/liberty) (0 reviews) — 100% Cloud-Based. Omnichannel. Cloud-Communications Provider. Real-time Reporting and Analytics. Workforce Management. And More...
2. [Teleforce](https://www.capterra.co.za/software/1048469/teleforce) (0 reviews) — Teleforce is a communication suite that helps businesses optimize the engagement experience.
3. [Akkadian Console](https://www.capterra.co.za/software/1052590/akkadian-console) (0 reviews) — Akkadian Console is a solution for managing incoming calls for Busy operators, receptionists, and office admins.
4. [Keyyo](https://www.capterra.co.za/software/1057699/keyyo) (0 reviews) — Keyyo is a solution designed to consolidate all the telecom services in a suite of applications for small and medium-sized businesses.
5. [Kolmisoft M4 SBC](https://www.capterra.co.za/software/1059984/m4-sbc) (0 reviews) — M4 SBC is a Class 4 Softswitch that helps telecommunication service providers automate VoIP billing, routing, and invoicing processes.
6. [Kolmisoft MOR](https://www.capterra.co.za/software/1060531/mor) (0 reviews) — MOR is a Class 5 Softswitch that helps VoIP Providers automate VoIP billing, routing, rate management, and invoicing processes.
7. [Dialaxy](https://www.capterra.co.za/software/1061130/dialaxy) (0 reviews) — Dialaxy is a cloud telephony platform offering virtual numbers, calling, SMS, MMS, and team management in 100+ countries.
8. [CalLite CRM](https://www.capterra.co.za/software/1061187/callite-crm) (0 reviews) — Cloud-based CRM that helps small and large businesses manage outbound calls, telephony, reporting and more.
9. [SIP-Trunk](https://www.capterra.co.za/software/1061683/sip-trunk) (0 reviews) — Swiss SIP Trunk for IP-PBX systems. Certified for Swyx, Starface, MS Teams, and 3CX. Global coverage, trilingual support. Free trial.
10. [Instadesk](https://www.capterra.co.za/software/1062492/instadesk) (0 reviews) — Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with customers.
11. [SendIA](https://www.capterra.co.za/software/1063975/sendia-by-digevo) (0 reviews) — SendIA is an omnichannel contactability platform that allows businesses to connect with their customers.
12. [Alohaa](https://www.capterra.co.za/software/1069022/Alohaa) (0 reviews) — Alohaa:All-in-one cloud comms with virtual numbers, IVR, telephony, WhatsApp API, bulk SMS \& voice broadcasting. Intuitive \& affordable
13. [Flexip](https://www.capterra.co.za/software/1070629/Flexip) (0 reviews) — Flexip : standard téléphonique rapide et flexible pour TPE/PME, 24,90 €/mois, essai gratuit 30 jours, service client réactif et adapté.
14. [Telfon](https://www.capterra.co.za/software/1073609/Teflon) (0 reviews) — Telfon is a VoIP system providing virtual numbers, call routing, SMS, and WhatsApp integration to enhance business communications.
15. [Peeringo](https://www.capterra.co.za/software/1079406/Peeringo) (0 reviews) — Peeringo is a cloud VoIP system managing local and international calls via virtual numbers, keeping teams connected from any location.
16. [TrioPBX](https://www.capterra.co.za/software/1079717/TrioPBX) (0 reviews) — TrioPBX is a cloud-based VoIP solution designed for growing businesses that want reliable, cost-effective communication.
17. [VoxSun](https://www.capterra.co.za/software/1083228/VoxSun) (0 reviews) — VoxSun is a cloud-based AI business phone system that enhances sales and communication through advanced voice recognition features.
18. [Bitcall](https://www.capterra.co.za/software/1085731/Bitcall) (0 reviews) — Bitcall OS powers modern telecom reselling: launch your own brand with eSIM + VoIP/SIP + WebRTC + SMS + OTP + HLR. Prepaid, white-label
19. [Axialys](https://www.capterra.co.za/software/196633/centrex) (0 reviews) — Contact center software that provides cloud telephony and AI tools to optimize management and enhance customer experience.
20. [DialogConnect](https://www.capterra.co.za/software/1092781/DialogConnect) (0 reviews) — Dialog Connect is cloud-based AI dialer software that provides scalable voice solutions for sales teams with unlimited users.
21. [eXpand](https://www.capterra.co.za/software/1093740/eXpand) (0 reviews) — Unificá llamadas, WhatsApp, redes y gestioná campañas con una sola plataforma. Más ágil, más fácil y más inteligente.

-----

Page: 13 / 13\
Prev: [Previous page](https://www.capterra.co.za/directory/30084/telephony/software?page=12)

## Related Categories

- [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software)
- [Unified Communications Software](https://www.capterra.co.za/directory/31035/unified-communications/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Cloud PBX Software](https://www.capterra.co.za/directory/31102/cloud-pbx/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30084/telephony/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra South Africa helps find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.za","url":"https://www.capterra.co.za/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.za/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":null,"url":"https://www.capterra.co.za/","@id":"https://www.capterra.co.za/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.co.za/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.za/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Telephony Software","description":"Page 13 - See the list of the best Telephony Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.","url":"https://www.capterra.co.za/directory/30084/telephony/software?page=13","about":{"@id":"https://www.capterra.co.za/directory/30084/telephony/software?page=13#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.za/directory/30084/telephony/software?page=13#breadcrumblist"},"@id":"https://www.capterra.co.za/directory/30084/telephony/software?page=13#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.za/#website"},"inLanguage":"en-ZA","mainEntity":{"@id":"https://www.capterra.co.za/directory/30084/telephony/software?page=13#itemlist"},"publisher":{"@id":"https://www.capterra.co.za/#organization"}},{"@id":"https://www.capterra.co.za/directory/30084/telephony/software?page=13#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"https://www.capterra.co.za/directory/30084/telephony/software","@type":"ListItem"},{"name":"Page 13","position":3,"item":"https://www.capterra.co.za/directory/30084/telephony/software?page=13","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Page 13 - Telephony Software - Prices &amp; Reviews - Capterra South Africa 2026","@context":"https://schema.org","@id":"https://www.capterra.co.za/directory/30084/telephony/software?page=13#itemlist","@type":"ItemList","itemListElement":[{"name":"Liberty","position":1,"description":"Liberty is the all-in-one cloud-based platform for your answering service needs. It streamlines operations for agents, supervisors, and clients. With real-time reporting and analytics, it gives you full visibility into your business's performance, allowing you to make informed decisions on the fly. It's perfect for businesses of all sizes, and agents can easily support thousands of businesses within a single application. Try Liberty today and see how it can transform your answering service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/719cfc3c-809c-4e57-a9af-3b996d3ad1c1.png","url":"https://www.capterra.co.za/software/1044401/liberty","@type":"ListItem"},{"name":"Teleforce","position":2,"description":"Teleforce is a communication suite that helps businesses optimize the engagement experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/881c71b5-0dbb-4157-8325-89e573ec6583.jpeg","url":"https://www.capterra.co.za/software/1048469/teleforce","@type":"ListItem"},{"name":"Akkadian Console","position":3,"description":"Akkadian Console is a solution for managing incoming calls with ease and efficiency. The system integrates with the Cisco receptionist phone console software and is designed to provide a complete, user-friendly tool for handling high call volume in CUCM. Users can choose from three deployment types to suit your specific needs. Whether you prefer an unmanaged client, a managed deployment, or a web-based deployment, our console can adapt to your environment seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af012540-2f47-4084-a904-5ebf5bca8666.png","url":"https://www.capterra.co.za/software/1052590/akkadian-console","@type":"ListItem"},{"name":"Keyyo","position":4,"description":"Keyyo is a suite of applications designed to consolidate all the telecom services of companies (VSEs and SMEs). By subscribing to the Keyyo package, managers can control all of the services they offer in order to take advantage of a collaborative, ergonomic, and simple-to-use corporate telephony. Among the services offered by Keyyo include the management of fixed lines, mobile lines, and videoconferencing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b83586ba-24e6-4c00-9359-0140b0fdefee.jpeg","url":"https://www.capterra.co.za/software/1057699/keyyo","@type":"ListItem"},{"name":"Kolmisoft M4 SBC","position":5,"description":"M4 SBC is a Class 4 Softswitch with in-built billing, intelligent routing, DID management, and switching (transcoding) functionality. \n\nTelecommunication service providers use M4 to grow their voice business by automating their key operations, such as billing, routing, rate management, reporting, invoicing, and integrations through API.\n\nM4 can be used for these business models: SIP trunking, call origination and termination, wholesale transit, A-Z routes, and selling CC (call center) traffic.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/78b955fd-ea24-4b8f-8095-1bd64e3f246e.png","url":"https://www.capterra.co.za/software/1059984/m4-sbc","@type":"ListItem"},{"name":"Kolmisoft MOR","position":6,"description":"MOR is a Class 5 Softswitch with in-built billing, intelligent routing (LCR, quality, percent, priority), number manipulation, rate management, and transcoding functionality. \n\nTelecommunication service providers use MOR to grow their voice business by automating their key operations, such as billing, routing, rate management, reporting, invoicing, and integrations through API.\n\nMOR can be used for SIP trunking, virtual PBX, DIDs, flat rates, call recording, call centers, resellers, and so on.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b515c085-8b41-4385-83b3-939ec446e9ce.png","url":"https://www.capterra.co.za/software/1060531/mor","@type":"ListItem"},{"name":"Dialaxy","position":7,"description":"Dialaxy is a powerful cloud telephony platform that enables businesses to communicate globally with ease. With instant virtual numbers in 100+ countries, Dialaxy lets you build a local presence anywhere. Make and receive calls, send SMS/MMS, manage voicemails, set call flows, and control business hours from one dashboard. Assign numbers to teams, track activity, and manage communication efficiently. Detailed analytics give insights into call performance, while secure APIs allow integration into apps and workflows. Dialaxy supports local, mobile, and toll-free numbers, offering flexible pricing and scalability for startups, SMEs, and global teams. Whether you're supporting customers, running marketing campaigns, or expanding internationally, Dialaxy helps you do it all—fast, securely, and cost-effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef7a1e59-a864-454a-95ba-b26fd474ba0d.jpeg","url":"https://www.capterra.co.za/software/1061130/dialaxy","@type":"ListItem"},{"name":"CalLite CRM","position":8,"description":"CalLite CRM is the ideal solution for a wide range of companies, managing activities such as Outbound (telemarketing, teleselling), Inbound/Help Desk, Practices/Contracts/PDA, Pyramid/multilevel Sales Networks, appointment making, Surveys/Data Collection, Multi-channel messaging (outgoing and incoming), Reporting and Business Intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff585573-9fd6-4fda-9927-718b6847bd31.jpeg","url":"https://www.capterra.co.za/software/1061187/callite-crm","@type":"ListItem"},{"name":"SIP-Trunk","position":9,"description":"Virtual-Call SIP Trunk connects your existing IP-PBX to the global telephone network through one trusted Swiss provider.\n\nCertified for Swyx, Starface, Agfeo, Unify, 3CX and Microsoft Teams. Includes emergency calling, number portability, and international DIDs across Europe, Latin America, North America, and the Pacific.\n\nOne connection. One contract. One invoice. Trilingual support in German, English, and Portuguese. Near 100% uptime on Oracle Cloud infrastructure.\n\nRequest your free 14-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3ffee999-c1f1-43ab-8d0d-77e42d727910.png","url":"https://www.capterra.co.za/software/1061683/sip-trunk","@type":"ListItem"},{"name":"Instadesk","position":10,"description":"Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with your customers. It’s a fully cloud-based system, so your agents need nothing more than an internet and a web browser. It starts off call functions such as Call Recording, IVR, Automatic Call Distributor and so on, then combines with other key functions as Ticket System, CRM, Omni Channel (email, text, SNS etc.), Monitoring and Reporting. On top of those, Instadesk has applied text and voice AI which seamlessly integrates with existing functions to further assist your agents. Instadesk is highly flexible in term of implement. Whether integrating with your existing communicating system or solely employing Instadesk, you won’t worry a thing!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3767dd01-8bdc-4d61-95e9-f0498c1d8789.png","url":"https://www.capterra.co.za/software/1062492/instadesk","@type":"ListItem"},{"name":"SendIA","position":11,"description":"SendIA is an omnichannel contactability platform that allows businesses to connect with their customers in a seamless and efficient manner. With features such as SMS messaging, WhatsApp Business API, and AI-powered chatbots, SendIA empowers companies to execute targeted messaging campaigns, optimize customer experiences, and obtain valuable reports on message delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f010aeb1-7e82-459f-83ec-9dcb29d7e963.png","url":"https://www.capterra.co.za/software/1063975/sendia-by-digevo","@type":"ListItem"},{"name":"Alohaa","position":12,"description":"Alohaa.ai offers advanced telephony solutions designed to enhance business communication. Our platform integrates seamlessly with cloud-based infrastructure, providing scalable, cost-effective solutions that cater to businesses of all sizes.\n\nCall Routing: Optimize call management with intelligent call routing, ensuring customers reach the right department or agent quickly.\n \nInteractive Voice Response (IVR): Personalize and automate customer interactions, enhancing service quality and customer satisfaction.\n\nCloud-Based Flexibility: Take advantage of a fully scalable, cloud-based platform that adapts to your business's needs, enabling easy expansion and remote access.\n\n24/7 Support: Ensure your business never misses a call with around-the-clock support, enhancing accessibility for both customers and agents.\n\nCompliance & Security: Alohaa.ai ensures that all data and communications are securely handled, adhering to industry standards and regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b6901edf-6084-49e2-8dd2-842c280a061a.jpeg","url":"https://www.capterra.co.za/software/1069022/Alohaa","@type":"ListItem"},{"name":"Flexip","position":13,"description":"Flexip – La solution téléphonique idéale pour les TPE & PME\n\nFlexip est le partenaire téléphonique incontournable pour les petites et moyennes entreprises.\nFondée en 2018 à Fougères, en Bretagne, Flexip propose une solution de standard téléphonique sur mesure, parfaitement adaptée aux besoins spécifiques des tpe/pme.\n\nConfiguration ultra rapide : en seulement 2 minutes, votre standard téléphonique est prêt à l'emploi ! \n  \nTarif compétitif : profitez d'une solution complète pour seulement 24,90 € par mois toutes taxes comprises.\nService Client & Support\nDisponibilité : Notre équipe est à votre écoute du lundi au vendredi, de 9 h à 12 h 30 et de 14 h à 18 h 30, pour répondre à toutes vos questions.\n\nAssistance en cas d'urgence : En dehors de nos horaires d’ouverture, un service d'astreinte est disponible pour vous accompagner en cas de besoin urgent.\n\nEssayez avant de vous engager !\nFlexip vous offre une période d’essai gratuite de 30 jours pour découvrir toutes les fonctionnalités.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/004d194e-b01e-4245-827c-a7f9d7d1f211.webp","url":"https://www.capterra.co.za/software/1070629/Flexip","@type":"ListItem"},{"name":"Telfon","position":14,"description":"Telfon is a cloud-based VoIP phone system for businesses that integrates with Twilio to provide calling, messaging, and WhatsApp capabilities. The virtual phone solution offers features like call routing, SMS, voicemail-to-text, call recording, and multi-number support. These capabilities facilitate secure communication for teams. Telfon is designed to be scalable and customizable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b02a2ac5-83a3-421b-8ff5-7c0be3d67e19.webp","url":"https://www.capterra.co.za/software/1073609/Teflon","@type":"ListItem"},{"name":"Peeringo","position":15,"description":"Peeringo is a cloud-based VoIP solution that streamlines communication by managing local and international calls with virtual phone numbers, connecting teams from anywhere. Its Unified Callbox centralizes calls, voicemails, and messages in one inbox, simplifying conversation tracking and collaboration while enhancing customer interactions. Advanced call logs and analytics offer full visibility into communication performance.\n\nAccessible on desktop, laptop, or mobile devices, Peeringo ensures productivity from any location. Intelligent call routing minimizes wait times by directing calls to the right departments or agents. It provides virtual numbers from various countries, high-quality voice calls, and tools like IVR, call forwarding, and recording. Seamless integration with CRMs and marketing systems supports existing workflows, while expert support guarantees smooth setup and operation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1769d22b-51d6-4b76-a3c1-147a4896294d.jpeg","url":"https://www.capterra.co.za/software/1079406/Peeringo","@type":"ListItem"},{"name":"TrioPBX","position":16,"description":"TrioPBX‑Pricing at a glance\nOn the TrioPBX pricing page you’ll find transparent per‑user, per‑month pricing with all key features included — and importantly, no hidden long‑term contracts. \nTrioPBX\n\nBasic Plan – Ideal for small teams and lean budgets\nThe Basic tier starts at just US $5 per user/month when you select 1‑5 users. \nTrioPBX\n\nIncluded with this plan:\n\n200 local calling minutes per user — a solid allowance for light to moderate calling needs. \nTrioPBX\n\nCore features such as multi‑lingual IVR (Interactive Voice Response), the ability to ring all devices (desktop, mobile, web phone), one year of call recording, a dashboard, and a web‑phone interface. \nTrioPBX\n\nThe entry cost and bundled minutes make this plan very friendly for startups, remote teams, freelancers, micro‑businesses or any operation that doesn’t yet need advanced features or large volumes of calls.\n\nAt US $5/user/month overhead is minimal, so you can get professional VoIP functionality without a large investment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7dd2992-435c-4b78-99c2-72ccef4cedc9.jpeg","url":"https://www.capterra.co.za/software/1079717/TrioPBX","@type":"ListItem"},{"name":"VoxSun","position":17,"description":"VoxSun is a cloud-based AI business phone system that enhances communication capabilities. Its proprietary ActivVoice technology prioritizes voice packets through QoS, maintaining clear call quality during simultaneous data transfers. The system includes a BOOST function that automatically increases available phone lines during high call volumes without additional charges. VoxSun integrates with Zoho CRM for streamlined customer interaction management. The system can be accessed through multiple platforms including mobile apps, computers, and desk phones, providing flexibility for users. VoxSun offers HD devices that deliver high-quality sound and simple setup processes. Additional features include video conferencing capabilities for team collaboration and advanced encryption for secure communications. The platform combines AI-powered voice recognition with a flexible architecture to create an effective communication solution that adapts to changing business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ceadd0b-3542-4118-94ce-58383a772dc1.jpg","url":"https://www.capterra.co.za/software/1083228/VoxSun","@type":"ListItem"},{"name":"Bitcall","position":18,"description":"Bitcall OS is the future-ready, white-label telecom platform that lets anyone launch a full communications business fast. Sell eSIM data, WebRTC calling, SIP voice, SMS, OTP, and HLR with one dashboard, automated provisioning, live analytics, and flexible routing. Accept crypto (Bitcoin friendly) alongside modern payments, keep everything prepaid, and scale from solo founders to high-volume teams. Built to stay open, modular, and always expanding with new services, no gatekeeping, no unnecessary restrictions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8e5c654-98de-44ee-8381-395205c26a7d.png","url":"https://www.capterra.co.za/software/1085731/Bitcall","@type":"ListItem"},{"name":"Axialys","position":19,"description":"Axialys is cloud telephony and contact center software that optimizes call flow with features like real-time tracking, advanced reporting, and interactive voice response. Supervisors use live dashboards to monitor performance, while call recording and sentiment analysis enhance quality assurance. AI-powered tools streamline operations: Voice Pilot automates customer inquiries with conversational AI, Voice Assistant helps agents retrieve information during calls, and Voice Monitoring transcribes and tags interactions for analysis. Axialys integrates with CRM systems via CTI connectors or APIs, centralizing customer data. It supports VoIP telephony for managing calls through web browsers, with GDPR-compliant data storage in French data centers. The platform automates administrative tasks, reduces post-call handling time, and routes calls based on customizable rules, combining telephony controls with CRM data in a unified interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e123122-bb4e-4953-adf2-d6d2903865b3.png","url":"https://www.capterra.co.za/software/196633/centrex","@type":"ListItem"},{"name":"DialogConnect","position":20,"description":"Dialog Connect is cloud-based AI dialer software designed to replace legacy systems with a cloud-native platform. The software features instant setup and usage-based pricing that eliminates per-seat fees. Dialog Connect supports concurrent calls, offers a global VoIP network, and includes Bring Your Own Carrier (BYOC) functionality for control over call quality and costs. The dashboard allows users to monitor campaigns, manage agents, and configure call flows. The software provides detailed call data records with metrics like SIP codes and MOS scores. API and webhook integrations connect Dialog Connect with CRMs and business tools. Answering Machine Detection filters voicemails to connect agents with live prospects. The platform scales for high-volume operations and includes unlimited users under a flat fee structure. Dialog Connect delivers cloud infrastructure for voice campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37f34f1a-374f-407e-a62e-926e40123dbc.jpg","url":"https://www.capterra.co.za/software/1092781/DialogConnect","@type":"ListItem"},{"name":"eXpand","position":21,"description":"eXpand es una plataforma integral de atención al cliente que unifica en un solo entorno todos los canales de contacto —voz, WhatsApp, redes sociales y campañas— permitiendo gestionar la operación de forma simple, ágil y con contexto en cada interacción. Su enfoque “todo en uno” elimina herramientas aisladas y mejora la experiencia del cliente.\n\nIntegra inteligencia artificial para automatizar tareas, asistir a los agentes y optimizar cada gestión mediante comprensión de intención y análisis de datos. Permite ejecutar campañas, automatizar procesos de back office y extender la atención a nuevos canales, como llamadas desde WhatsApp.\n\nCon dashboards en tiempo real y una arquitectura modular, eXpand brinda control total de la operación, facilita la toma de decisiones y se adapta a distintas industrias, integrándose fácilmente con sistemas existentes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b4cb3553-7f6d-4b5d-b697-61cea66348d8.jpg","url":"https://www.capterra.co.za/software/1093740/eXpand","@type":"ListItem"}],"numberOfItems":21}
</script>