---
description: Page 8 - See the list of the best Help Desk Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 8 - Help Desk Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) > [Page 8](https://www.capterra.co.za/directory/30008/help-desk/software?page=8)

# Help Desk Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [ManageEngine SupportCenter Plus](https://www.capterra.co.za/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
2. [Capacity](https://www.capterra.co.za/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
3. [ProProfs Help Desk](https://www.capterra.co.za/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
4. [Desk360](https://www.capterra.co.za/software/212006/desk360) — 4.7/5 (14 reviews) — A cloud-based omnichannel customer support platform with 360-degree customer view.
5. [everything HelpDesk](https://www.capterra.co.za/software/127267/everything-helpdesk) — 4.3/5 (13 reviews) — \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
6. [Inbenta](https://www.capterra.co.za/software/158902/inbenta) — 4.7/5 (13 reviews) — Give customers and employees the most relevant answers in real-time using no-code intelligent automation and conversational AI.
7. [helppeople Cloud](https://www.capterra.co.za/software/179540/helppeople-cloud) — 4.7/5 (13 reviews) — help desk software ticketing system, SLA, knowledge base, ITIL ready, 15 process certified by PinkVerify Start from 4,99
8. [Leena AI](https://www.capterra.co.za/software/187829/leena-ai) — 4.5/5 (13 reviews) — Auto-answer employee queries, and instantly resolve employee tickets and requests with Leena AI HR helpdesk.
9. [FreeScout](https://www.capterra.co.za/software/208727/freescout) — 4.2/5 (13 reviews) — Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL).
10. [ControlHippo](https://www.capterra.co.za/software/1029621/controlhippo) — 4.5/5 (13 reviews) — Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices and agents.
11. [Enghouse eKMS](https://www.capterra.co.za/software/120410/ekms) — 4.2/5 (12 reviews) — KB Management/optimization connects people with answers. Incl: real-time editing and authoring, templates, workflows, forums, comments
12. [HelpOnClick](https://www.capterra.co.za/software/132026/helponclick-live-chat) — 4.6/5 (12 reviews) — Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales\!
13. [InfoServ](https://www.capterra.co.za/software/150329/infoserv) — 4.9/5 (12 reviews) — Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
14. [Trakdesk](https://www.capterra.co.za/software/150996/trakdesk) — 4.9/5 (12 reviews) — SAAS customer support and helpdesk software, hosted in the cloud and readily available.
15. [Ameyo FusionCX](https://www.capterra.co.za/software/175317/ameyo-fusioncx) — 3.9/5 (12 reviews) — FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution
16. [OfficeAmp](https://www.capterra.co.za/software/176209/officeamp) — 4.2/5 (12 reviews) — Easily collect, manage, resolve issues related to office operations. Categorize \& assign tasks within Slack - where your team works\!
17. [Desk365](https://www.capterra.co.za/software/1019822/desk365) — 4.9/5 (12 reviews) — Desk365 is an AI-powered ticketing system for teams of all sizes.
18. [HelpSpot](https://www.capterra.co.za/software/53431/helpspot) — 4.5/5 (11 reviews) — Efficient \& effective customer service software that helps you never lose track of a customer's email again.
19. [CXMEngine](https://www.capterra.co.za/software/175876/relay) — 4.4/5 (11 reviews) — Boomtown¿s AI learning platform provides your organization the ability to dramatically reduce customer effort and drive sales while sav
20. [Wowdesk](https://www.capterra.co.za/software/183320/help-desk-solution) — 4.7/5 (11 reviews) — Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
21. [Forethought](https://www.capterra.co.za/software/196175/agatha) — 4.5/5 (11 reviews) — Forethought is the first AI-native platform for enterprise customer experience.
22. [Kiamo](https://www.capterra.co.za/software/200863/kiamo) — 4.2/5 (11 reviews) — Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations.
23. [Sunrise ITSM](https://www.capterra.co.za/software/148707/it-service-management) — 4.4/5 (10 reviews) — Discover Sunrise's service desk software, designed to optimise your IT help desk operations.
24. [Richpanel](https://www.capterra.co.za/software/164751/ecommerce-crm) — 4.9/5 (10 reviews) — Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento \& other Ecommerce stores.
25. [Confides](https://www.capterra.co.za/software/183052/incognitodesk) — 4.7/5 (10 reviews) — An online application that allows servicing tight communities while preserving the anonymity of the users of those communities

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.za/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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