422 results
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Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
SMS texting and live chat for help centers has never been easier than with Avochato's solutions.
SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Opsgenie is a powerful alerting and on-call management solution that integrates with your favorite ITSM tools, like Jira Service Desk.
Opsgenie is a powerful incident management and response solution that has deep integrations with over 200 ITSM tools. Link Opsgenie with many Help Desk solutions including Jira Service Desk, Zendesk and more. Consolidate the notifications from all of your tooling, and reduce context switching by leveraging the bi-directional connections. Automatically create Help Desk tickets for high priority alerts, or create alerts for important Help Desk tickets.
Opsgenie is a powerful incident management and response solution that has deep integrations with over 200 ITSM tools. Link Opsgenie with many Help Desk solutions including Jira Service Desk, Zendesk...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
The Genesys Cloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow.
The Genesys Cloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find a shared inbox to unite teams, a knowledge base, to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; and reporting and automation throughout all tools to help scale and unlock insights. Pair Service Hub with Sales and Marketing Hub to support the entire customer journey in HubSpot.
HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find a shared inbox to unite teams, a knowledge base, to help customers help themselves; customer...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.
Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Desk Migration is a unique service that allows to move data from one help desk system to another.
Help Desk Migration is a unique service that allows moving data from one platform to another. Service supports around 30 most popular help desk systems: Zendesk, Freshdesk, Freshservice, Kayako, Intercom, Desk.com, Help Scout, Parature, Samanage, etc. You can also migrate data from and to CSV files. Now you can migrate tickets, contacts, agents, attachments and other data within several hours.
Help Desk Migration is a unique service that allows moving data from one platform to another. Service supports around 30 most popular help desk systems: Zendesk, Freshdesk, Freshservice, Kayako,...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-ad...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. HappyFox is easy to setup and offers an intuitive interface.
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity....

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information.
IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password management, and an automated and structured documentation framework to organize all your information. Integrate with major PSA, RMM, BDR, and other platforms, alongside our public API. Have confidence in the security of your information with features like SOC 2 compliance, access control, and more. Track any asset with ease for peace of mind.
IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password management, and an automated and structured documentation...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time.
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost
Track everything and provide great support. From the tiniest things to do, to customer & employee requests, Mojo Helpdesk ticket tracking app centralizes all requests so everything gets done. Today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily. Mojo Helpdesk is used in all functions of an organization.
Track everything and provide great support. From the tiniest things to do, to customer & employee requests, Mojo Helpdesk ticket tracking app centralizes all requests so everything gets done. Today...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Powerful, affordable and fully configurable help desk software solution.
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations.
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Avaya OneCloud UCaaS helps creates natural connections, whether human or digital, across all communication channels.
Avaya OneCloud UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing.
Avaya OneCloud UCaaS (formerly Avaya Aura Contact Center) helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes,...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Fully-managed help desk solution for delivering fast, efficient service.
OTRS is a fully-managed help desk solution that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today.
OTRS is a fully-managed help desk solution that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Your all-in-one helpdesk platform to scale customers' relationship
Build your Helpdesk platform through Crisp and start to help with your customers seamlessly. With our help desk software, Crisp lets your customers find their answers by theirselves and makes things simple for busy businesses. Through a wide range of features, we simplify the way you help your customers to reach their goals by automating a lot of stuff.
Build your Helpdesk platform through Crisp and start to help with your customers seamlessly. With our help desk software, Crisp lets your customers find their answers by theirselves and makes things...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Identify and triage customer issues with Sprinklr’s enterprise help desk solution—powered by the industry’s most advanced AI engine.
Sprinklr is the only enterprise-grade help desk solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands identify and triage customer issues across 35+ modern channels from a single unified platform—ensuring faster response times and seamless, AI-assisted interactions between your customers, automated bots, and your agents. Leave point solution chaos behind with Spinklr, the world’s first and only Unified-CXM platform.
Sprinklr is the only enterprise-grade help desk solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands identify and triage...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Finally a customer support solution that focuses on what really matters - Time
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses.
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues,...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind,...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Experience the next generation of ITSM. Be the heroes of the organization. Deliver smart and personalized services to knowledge workers
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials today.
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
An open sourced CRM system, featuring customized solutions with a wide range of configuration tools and user-friendly interface.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the costs of expensive licenses towards custom built systems tailored exactly to your specifications. In 2017, YetiForce was named #1 Most Affordable CRM Software in Capterra's ranking. There were more than 500 different CRM applications listed, but YetiForce was chosen as the Number 1.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT Management solution.
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer support, task management and bug tracking all in one simple app your team and customers will love.
Loved by marketing, product, development, construction and real estate teams alike. DoneDone brings task management and client communication under one roof for better collaboration. Throw away your sticky notes. Say goodbye to overly complicated Gantt charts. Track tasks. Squash bugs. Talk to clients. Get work done. When the planning is over, get your work done with DoneDone. It's the simplest issue tracking, task management, and help desk tool for teams.
Loved by marketing, product, development, construction and real estate teams alike. DoneDone brings task management and client communication under one roof for better collaboration. Throw away your...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
An open source customer support system that organizes, manages and archives incoming support requests.
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Making businesses agile through enterprise service management, asset management and ITIL service desk.
SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation. Value delivered 68% reduction in manual processes 35% improvement in personnel productivity 35% improvement in service delivery
SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
eDesk is the #1 eCommerce customer support tool for online retailers.
eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly integrated with over 70+ channels such as Amazon, eBay, Shopify and Facebook, eDesk centralises your eCommerce support tickets into one inbox for easy handling. It combines rich order data with AI-powered automations to help remote teams deliver a five-star customer experience.
eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
We are the #1 Helpdesk Software living right inside Gmail, Slack & Trello. Simplify customer success and team collaboration today.
Helpdesk tickets are nothing but emails. Simplify customer success with a Helpdesk Ticketing Software living right inside Gmail and your existing other daily tools: Slack and Trello. Consolidate your customer emails like [email protected] and [email protected] with shared inboxes and task management. Use Gmail shared labels to organize conversations by client or ticket. Put your support on autopilot and automate your repetitive process with your team. Get started for free.
Helpdesk tickets are nothing but emails. Simplify customer success with a Helpdesk Ticketing Software living right inside Gmail and your existing other daily tools: Slack and Trello. Consolidate your...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
The Apple MAC of change management software in the cloud.
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants.
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
atSpoke helps IT, HR and more speed up service desk operations and give employees instant access to what they need to get work done.
Do less ticketing and deliver instant, convenient and personalized employee support. atSpoke gives IT, HR, and Business Operations one central solution to capture, track, automate, and collaborate to resolve requests faster with an intuitive, AI-powered service desk. Employees get in-the-moment access to all the services and support they need from where they work (chat, email, SMS) to get work done. Databricks, Drift, Mapbox and more rely on atSpoke to move work forward faster.
Do less ticketing and deliver instant, convenient and personalized employee support. atSpoke gives IT, HR, and Business Operations one central solution to capture, track, automate, and collaborate to...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework.
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS &...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk)...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Improve customer support through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in a Help Desk platform that can improve your workflow? Get a free 14 day trial with no upfront payment from User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Improve customer support through a...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Winner "Editor's Choice" award. Automate contract generation, approvals, reports with suppliers and customers. Trusted by 3+ M users.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology makes it easy to setup and use and the scalable platform supports any approval processes with integrated workflows, email alerts and one-click contract generation. It is fully audit compliant with support for HIPAA, SOX, and CFR21. Start today with a free custom demo.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management

Help Desk Software Buyers Guide

What is help desk software?

Help desk software lets organizations respond to users more efficiently. These systems help answer technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support.

By integrating these elements, help desk software improves customer service departments' ability to provide fast and effective support to employees, end users, and customers. Help desk system also facilitates the flow of new information from users, contributing to an organization's existing knowledge base. Help desk software is also known as IT ticketing systems.

The benefits of help desk software

  • Increase customer satisfaction. High satisfaction leads to a better overall product, increased customer loyalty and retention, and more revenue. One of the key ways to achieve customer satisfaction is improving your overall customer service experience. Help desk system helps ensure that customers receive focused, tailored support and that their issues don't fall through the cracks.
  • Improve employee productivity. When used as an internal IT support tool, help desk system can ensure more uptime for in-house technology systems and help your IT team better track and manage incoming requests for help. Research shows that help desk systems impact ticket resolution time, agent productivity, and agent job satisfaction.

Typical features of help desk software

  • Knowledge base management: A searchable repository of common questions/issues and previously resolved problems that can be publicly available to customers or reserved for internal use.
  • Ticket/issue tracking: Tracks interactions and automates the issue resolution process.
  • Alerts/escalation: Automated email or SMS alerts ensure urgent issues are communicated promptly, while escalation allows reps to advance issues to managers.
  • Self service portal: Allows customers and employees to track their own tickets, solve issues themselves via the knowledge base, and communicate with service agents.
  • Service level agreement (SLA) management: Creates, tracks, and applies the correct service level agreement to the right customer or site.

Capterra's help desk software directory lets you filter by feature(s) to only view options that meet your business needs, which can help you narrow your software shortlist.

Considerations when purchasing help desk software

  • Integration with existing customer tools. If your company already has a customer relationship management (CRM) system in place, make sure any help desk system you consider is compatible with that system. If the systems can't integrate, not only will you duplicate effort, but you may also lose data when toggling between systems.
  • Try before you buy. As with any software purchase, take advantage of trial periods and free training before making a monetary commitment. Many help desk packages are entirely cloud-based, allowing an easier test drive.
  • Be realistic about your budget and the total cost of ownership. As far as business software goes, help desk software is not particularly expensive (comparatively speaking). But don't let that lull you into thinking it's cheaper than it is. Our research found that help desk software buyers actually spent $1,200 more on average in a year than they expected. Be sure to research the total cost of ownership before committing to any system.

A large portion of the changes and advances happening within the customer service and support industries are related to help desk software. Here are some help desk technology trends to understand to future proof your purchase:

  • Conversational user interface and help desk chatbots. Alexa and Siri have popularized the idea of a conversational user interface - using your voice and natural language to control a computer or retrieve information from one. While customer service teams are already experimenting with chatbots and other time-saving tools, expect to see more support for voice-based UIs that help customers solve their own issues and access knowledge base resources. According to our research, 68% of small and midsize businesses (SMBs) are using or plan to use conversational user interfaces within the next one to two years.
  • AI and "anticipatory customer service." AI and machine learning are hot topics in just about every industry right now, and have some intriguing applications in the help desk technology realm. As an example, machine learning algorithms trained on customer data and service tickets could enable anticipatory customer service, letting you resolve a customer's issues before they even know there are any. According to a Capterra research, 53% of SMBs are using or plan to use AI technology within the next one to two years.