115 results
Why Capterra is free
Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. ON PREMISE. Learn more about Mint Service Desk
Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types Learn more about Mint Service Desk
Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management structure - tick...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
We are the #1 Helpdesk Software living right inside Gmail, Slack & Trello. Simplify customer success and team collaboration today. Learn more about Gmelius
Helpdesk tickets are nothing but emails. Simplify customer success with a Helpdesk Ticketing Software living right inside Gmail and your existing other daily tools: Slack and Trello. Consolidate your customer emails like [email protected] and [email protected] with shared inboxes and task management. Use Gmail shared labels to organize conversations by client or ticket. Put your support on autopilot and automate your repetitive process with your team. Get started for free. Learn more about Gmelius
Helpdesk tickets are nothing but emails. Simplify customer success with a Helpdesk Ticketing Software living right inside Gmail and your existing other daily tools: Slack and Trello. Consolidate your c...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certifi...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions. It combines all of your communication channels email, live chat, calls, and social media into a shared company inbox, and provides an all-in-one help desk solution. Join companies like BMW, Yamaha and Huawei in delivering world class customer service. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions. It combines all of your communication channels email, live chat, calls, and social m...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise. Learn more about Bitrix24
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you ...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Caspio is the world's leading LOW-CODE platform for building custom IT Help Desk applications without coding. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building custom IT Help Desk applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building custom IT Help Desk applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues acr...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via y...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enoug...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Scale your service desk in an agile and cost-effective way, with built-in asset management & advanced automation. Learn more about SysAid
SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. It's specifically designed to support digital transformation today, and as you grow. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises across 140 countries. Available in 42 languages as a cloud-based and on-premises solution. Get your free demo today! https://bit.ly/31rXM2f Learn more about SysAid
SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. It's specifi...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
One app to manage all your customer service channels: live chat, email, social media. Gorgias is a help desk designed for SHOPIFY. Learn more about Gorgias
The ONLY helpdesk specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial in minutes. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias
The ONLY helpdesk specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Loop Email helps your team efficiently manage your customer emails together. Learn more about Loop Email
Struggling with customer emails? Try a Shared Inbox - where you can share and manage your customer emails together with your team. Sharing your public email account (like [email protected] or [email protected]) provides clear ownership of your public email account by assigning a person to emails. Every assigned email will have the name of the person responsible for it, making sure everybody in the team knows who is on top of an email. You can also leave side comments without the customer knowing about it. Learn more about Loop Email
Struggling with customer emails? Try a Shared Inbox - where you can share and manage your customer emails together with your team. Sharing your public email account (like [email protected] or [email protected]) provides ...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet co...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Provide exemplary customer service with Zoho Desk's multichannel, multi-department capabilities and powerful AI assistant, automations.
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk s...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers.
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the co...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood a...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand.
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management,...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every in...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Opsgenie is a powerful alerting and on-call management solution that integrates with your favorite ITSM tools, like Jira Service Desk.
Opsgenie is a powerful incident management and response solution that has deep integrations with over 200 ITSM tools. Link Opsgenie with many Help Desk solutions including Jira Service Desk, Zendesk and more. Consolidate the notifications from all of your tooling, and reduce context switching by leveraging the bi-directional connections. Automatically create Help Desk tickets for high priority alerts, or create alerts for important Help Desk tickets.
Opsgenie is a powerful incident management and response solution that has deep integrations with over 200 ITSM tools. Link Opsgenie with many Help Desk solutions including Jira Service Desk, Zendesk an...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed.
HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find knowledge base, a proactive solution to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; reporting and automation throughout all tools to help scale and improve positive results. Pair Service Hub with the Sales and Marketing Hub to support the entire customer journey in HubSpot.
HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find knowledge base, a proactive solution to help customers help themselves; customer feedback, surveys an...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticke...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts....
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of tic...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Your all-in-one helpdesk platform to scale customers' relationship
Build your Helpdesk platform through Crisp and start to help with your customers seamlessly. With our help desk software, Crisp lets your customers find their answers by theirselves and makes things simple for busy businesses. Through a wide range of features, we simplify the way you help your customers to reach their goals by automating a lot of stuff.
Build your Helpdesk platform through Crisp and start to help with your customers seamlessly. With our help desk software, Crisp lets your customers find their answers by theirselves and makes things si...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Finally a customer support solution that focuses on what really matters - Time
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses.
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
An open sourced CRM system, featuring customized solutions with a wide range of configuration tools and user-friendly interface.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the costs of expensive licenses towards custom built systems tailored exactly to your specifications. In 2017, YetiForce was named #1 Most Affordable CRM Software in Capterra's ranking. There were more than 500 different CRM applications listed, but YetiForce was chosen as the Number 1.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the cost...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
An open source customer support system that organizes, manages and archives incoming support requests.
An open source customer support system that organizes, manages and archives incoming support requests.
An open source customer support system that organizes, manages and archives incoming support requests....
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organi...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigne...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American ...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it.
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same ...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Cloud-based service desk software designed to provide you with everything you need for one low price.
SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. SeamlessDesk allows you to achieve your company's service objectives with intuitive and fully-featured software. Unlike other service desk software solutions, SeamlessDesk does not restrict you with high priced plans in order for you to access the features you want or need.
SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. Seamle...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more....
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Extend the power of the SCSM Console with the Cireson Web Portal. Manage incidents, service requests, and changes on the fly.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analys...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messa...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
A complete online help desk solution for providing professional support to your products or services
Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions.
Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions....
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
#1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE!
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and ...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would exp...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Deepser is a Help Desk and Ticketing solution developed to manage support requests, daily activities and organisational processes.
Deepser is a modern Help Desk and Ticketing software, with an interactive Web interface. It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Thanks to Deepser you can easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, Modular and scalable, it is convenient and tailored to your needs.
Deepser is a modern Help Desk and Ticketing software, with an interactive Web interface. It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Th...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
ngDesk is the next generation of free and complete help desk software.
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!
ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time d...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Boomtown¿s AI learning platform provides your organization the ability to dramatically reduce customer effort and drive sales while sav
Boomtown's platform provides your organization the ability to dramatically reduce customer effort and drive sales while saving millions on customer support. Customers can connect with you via chat, phone, SMS or email. Help when your customers need it however they prefer.
Boomtown's platform provides your organization the ability to dramatically reduce customer effort and drive sales while saving millions on customer support. Customers can connect with you via chat, ph...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
WowDesk is a powerful suite of help desk & customer service solution that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price. Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com
WowDesk is a powerful suite of help desk & customer service solution that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, c...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Improve your customer service with our conversational platform which includes live chat, social integrations and code-free conversation
The most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your customer service, marketing and sales with a code-free conversational assistant. Strenghten your team with the right tools and collaborate to be a winning team. Be there for your customers 24/7, during every step of their journey. Tell the tale supported by consise data and optimize your service.
The most user-friendly conversational platform for the ultimate customer experience. Centralize all your online customer contact in one clear overview and work in the most efficient way. Automate your ...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
SAAS customer support and helpdesk software, hosted in the cloud and readily available.
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more.
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more....
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests.
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests. Our software collects everything in ticket form from emails, phone calls and chat for easy and transparent communication. You can freely choose between a hosted Cloud solution and an On-Premises solution operating on your server. All functions are available in both scenarios. You can also easily integrate Requestor with your CRM, ERP system or Active Directory.
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests. Our software collects everything in ticket form from emails, phone calls and chat ...
  • Alerts / Escalation
  • Real-time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management