---
description: Page 2 - See the list of the best Call Centre Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 2 - Call Centre Software - Prices & Reviews - Capterra South Africa 2026
---

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# Call Centre Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [Kixie PowerCall](https://www.capterra.co.za/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
2. [MiVoice Business Solution](https://www.capterra.co.za/software/140996/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.
3. [CloudTalk](https://www.capterra.co.za/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales \& customer service teams. Start your FREE 14-day trial today\!
4. [VICIdial](https://www.capterra.co.za/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
5. [Calabrio ONE](https://www.capterra.co.za/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
6. [Genesys Cloud CX](https://www.capterra.co.za/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
7. [XM for Customer Experience](https://www.capterra.co.za/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers.
8. [RingCX](https://www.capterra.co.za/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
9. [CallHub](https://www.capterra.co.za/software/149279/callhub) — 4.4/5 (248 reviews) — Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts.
10. [Zoom Phone](https://www.capterra.co.za/software/208535/zoom-phone) — 4.5/5 (243 reviews) — Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
11. [JustCall](https://www.capterra.co.za/software/157853/justcall) — 4.1/5 (223 reviews) — Deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive faster resolutions.
12. [Wildix](https://www.capterra.co.za/software/218251/wildix) — 4.7/5 (209 reviews) — Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
13. [PhoneBurner](https://www.capterra.co.za/software/134672/phoneburner) — 4.8/5 (176 reviews) — The OUTBOUND CALL CENTER platform built for high connect rates. Powering millions of conversations, averaging 10%+ call answer rates.
14. [LogMeIn Rescue](https://www.capterra.co.za/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
15. [CallTools](https://www.capterra.co.za/software/149510/call-center-software) — 4.8/5 (155 reviews) — Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
16. [CTM](https://www.capterra.co.za/software/152004/call-tracking-software) — 4.6/5 (150 reviews) — A full-suite of call center tools \& reporting to coordinate your communications across marketing, sales, \& customer service teams.
17. [TenFold](https://www.capterra.co.za/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
18. [UJET](https://www.capterra.co.za/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
19. [Gladly](https://www.capterra.co.za/software/156723/gladly) — 4.8/5 (139 reviews) — Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.
20. [Readymode](https://www.capterra.co.za/software/136728/readymode) — 4.6/5 (136 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
21. [Acefone](https://www.capterra.co.za/software/198347/acefone) — 4.6/5 (135 reviews) — No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.
22. [XCALLY](https://www.capterra.co.za/software/136894/xcally) — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
23. [LoopUp](https://www.capterra.co.za/software/168543/loopup) — 4.6/5 (125 reviews) — LoopUp gives multinationals one global provider for Teams Calling, simplifying management and support worldwide.
24. [Nextiva Contact Center](https://www.capterra.co.za/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
25. [Mango Voice](https://www.capterra.co.za/software/1027920/mango-voice) — 3.7/5 (109 reviews) — Mango Voice is an enterprise-grade VoIP phone system based in the cloud.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.za/directory)

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Get a complete 360-degree view of your agents’ performance and take advantage of real-time report","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.capterra.co.za/software/149510/call-center-software","@type":"ListItem"},{"name":"CTM","position":16,"description":"CTM is a global conversation analytics provider giving marketers data to make confident strategy decisions.\n\nA full-suite of call center tools to coordinate your communications across marketing, sales, & customer service teams. Avoid frustrating wait times and needless transfers with all the tools your lead center needs. 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The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.co.za/software/164070/ujet","@type":"ListItem"},{"name":"Gladly","position":19,"description":"Gladly is a modern Customer Service Platform purpose-built to support voice-first service teams. With natively integrated voice, IVR, and AI-powered Sidekick Voice, Gladly empowers call centers to deliver seamless, high-quality support without bolted-on tools or complex integrations. Agents work from a single interface that unifies phone, chat, email, and SMS—backed by AI that reduces handle time, improves accuracy, and enhances agent productivity. \n\nLeading brands like JOANN, TUMI, and Crate & Barrel use Gladly to transform their contact centers into revenue-driving, loyalty-building engines. It’s not just a phone system—it’s a better way to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.co.za/software/156723/gladly","@type":"ListItem"},{"name":"Readymode","position":20,"description":"Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. \n\nReadymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.capterra.co.za/software/136728/readymode","@type":"ListItem"},{"name":"Acefone","position":21,"description":"Acefone is a leading provider of cloud telephony services like contact center software, Webrtc, and IVR - each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio or reliable, customizable remote solutions, our products are built for your convenience. With Acefone, you always get the very best. 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LoopUp is headquartered in London with operations around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86318b9d-03f8-4189-a279-bc57be685bd2.png","url":"https://www.capterra.co.za/software/168543/loopup","@type":"ListItem"},{"name":"Nextiva Contact Center","position":24,"description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.co.za/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"Mango Voice","position":25,"description":"Mango Voice is an enterprise-grade VoIP business phone system based in the cloud especially designed for phone systems needs of small and medium businesses.  Whether you are at the office or on the go, Mango gives you the tools you need to engage customers on a whole new level.  Best VoIP phones for small business!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd2eaf59-7ff1-41eb-aab1-acd606eeb507.webp","url":"https://www.capterra.co.za/software/1027920/mango-voice","@type":"ListItem"}],"numberOfItems":25}
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