---
description: Discover and compare Free Call Centre Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Call Centre Software - Capterra South Africa 2026
---

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# Call Centre Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [DialerAI](https://www.capterra.co.za/software/168692/star2billing) — 4.8/5 (5 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
2. [Servetel](https://www.capterra.co.za/software/198854/servetel) — 3.4/5 (5 reviews) — Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises.
3. [Contact Cloud](https://www.capterra.co.za/software/208353/contact-cloud) — 5.0/5 (5 reviews) — Contact Cloud is an all-in-one virtual business phone system for any business.
4. [OMniLeads](https://www.capterra.co.za/software/216598/omnileads) — 4.2/5 (5 reviews) — OMniLeads is an open source contact center software providing call routing, campaign management, and reporting tools.
5. [Broadcaster BOT](https://www.capterra.co.za/software/1037986/broadcaster-bot) — 4.4/5 (5 reviews) — Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform
6. [Focus Contact Center](https://www.capterra.co.za/software/141548/call-center-software) — 5.0/5 (4 reviews) — Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social).
7. [CallBlitzer](https://www.capterra.co.za/software/164158/callblitzer) — 4.5/5 (4 reviews) — CallBliter is an all-in-one outbound contact center platform. Customers have experienced a 300% increase in contact rates.
8. [Gnatta](https://www.capterra.co.za/software/144153/gnatta) — 4.7/5 (3 reviews) — Gnatta provides CCaaS solutions to some of the world’s biggest brands, making their call centres more efficient, and more effective.
9. [GoAutoDial](https://www.capterra.co.za/software/162017/goautodial) — 3.7/5 (3 reviews) — A full-service call center solution with a real-time dashboard, reporting \& analytics, with manual, progressive and predictive dialing.
10. [Pulse](https://www.capterra.co.za/software/1049384/pulse-cloud-call-centre) — 3.7/5 (3 reviews) — Call center solution that helps businesses manage call routing, recording, queues, transfers, forwarding and more.
11. [Callmaker](https://www.capterra.co.za/software/152121/callmaker) — 5.0/5 (2 reviews) — Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed\!
12. [tele-LOOK](https://www.capterra.co.za/software/211107/tele-look) — 4.5/5 (2 reviews) — Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.
13. [iPlum](https://www.capterra.co.za/software/1013139/iplum) — 5.0/5 (2 reviews) — iPlum is a business solution that enables professionals to securely call, text, leave voicemails, and use phone tree extensions.
14. [RapportCMS](https://www.capterra.co.za/software/1017078/rapportcms) — 5.0/5 (2 reviews) — SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
15. [Dialics](https://www.capterra.co.za/software/1022766/dialics) — 5.0/5 (2 reviews) — Dialics optimizes call center operations with advanced call tracking, real-time analytics, IVR, and efficient call routing.
16. [Kloudtalk](https://www.capterra.co.za/software/167275/kloudtalk) — 4.0/5 (1 reviews) — A robust cloud based Business Phone System that helps in streamlining business communication with customers and prospective clients.
17. [Orbox](https://www.capterra.co.za/software/211307/orbox) — 4.0/5 (1 reviews) — This solution was developed to increase productivity and reduce costs associated with communications.
18. [OpenTouch Enterprise Cloud](https://www.capterra.co.za/software/214141/opentouch-enterprise-cloud) — 5.0/5 (1 reviews) — Unified communications solution that helps businesses with instant messaging, call recording, content sharing \& other functionalities.
19. [23shout](https://www.capterra.co.za/software/1012334/23shout) — 5.0/5 (1 reviews) — Call outbound leads, manage team tasks, schedule and automate touch points, all from your browser.
20. [assist365 - AI-powered Virtual Assistant](https://www.capterra.co.za/software/1015495/assist365) — 5.0/5 (1 reviews) — Multilingual Conversational AI to deliver a human-like customer support services. Contact us for a free demo – hello@gnani.ai
21. [2600Hz](https://www.capterra.co.za/software/144761/2600hz) (0 reviews) — 2600Hz is an award-winning UC provider offering UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solutions all in one platform.
22. [Dubber Recording](https://www.capterra.co.za/software/156620/dubber) (0 reviews) — Dubber provides scalable call recording Software-as-a-Service that can be deployed in days, with zero hardware or CapEx required.
23. [CallCenterHosting](https://www.capterra.co.za/software/157638/hosted-predictive-dialer) (0 reviews) — CCHs' auto dialer provides features such as call transfer option, CRM integration, real-time reporting, call barging, and more.
24. [Verascape](https://www.capterra.co.za/software/169287/omni-channel-self-service) (0 reviews) — Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, a single KnowledgeBase, and Advanced Analytics
25. [Office24by7](https://www.capterra.co.za/software/172453/cloud-telephony) (0 reviews) — Scalable call center solution with unlimited users, IVR, routing, \& analytics for superior customer interaction and agent productivity.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.za/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.za/directory)

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This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance. / Virtual or Physical Appliance / Supports several phone models and multiple operators and its easily integrated to existent centrals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34e6a100-ea65-4dec-a603-bd58b7bd3c37.png","url":"https://www.capterra.co.za/software/211307/orbox","@type":"ListItem"},{"name":"OpenTouch Enterprise Cloud","position":18,"description":"Unified communications solution that helps businesses with instant messaging, call recording, content sharing & other functionalities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d68156a3-d6bf-44de-916d-8d1473b1c403.png","url":"https://www.capterra.co.za/software/214141/opentouch-enterprise-cloud","@type":"ListItem"},{"name":"23shout","position":19,"description":"23shout is a beautiful and modern contact centre that lets you make and receive calls, manage team tasks, schedule and automate touch points, and more all from your browser.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82fbc235-c286-414a-9be1-91ca393d48c4.jpeg","url":"https://www.capterra.co.za/software/1012334/23shout","@type":"ListItem"},{"name":"assist365 - AI-powered Virtual Assistant","position":20,"description":"assist365 is an AI-powered Conversational Voice Bot for end-to-end customer support automation. Cleverly engineered NLU and NLP engine delivers a human-like experience to your customers in more than 20 languages.  \n\nDeploy the bots for various use cases like  Customer Service, FAQs, Surveys, Appointments, etc. and rest all is taken care of by the bots. The level of scalability assist365 possesses and its automation can help you deliver 24/7 customer service at less than 30% of the actual cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/509cbd67-6653-4113-83ab-4cc1011e8aea.jpeg","url":"https://www.capterra.co.za/software/1015495/assist365","@type":"ListItem"},{"name":"2600Hz","position":21,"description":"2600Hz is an award-winning UC provider that modernizes how businesses provide unified cloud communication and collaboration services to their customers. KAZOO, 2600Hzs turnkey white-label platform, features 300+ APIs and integrations that enable resellers and service providers to customize every part of their solution. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solutions all in one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/36daf330-a7a9-43e3-8aa1-428d0410a229.png","url":"https://www.capterra.co.za/software/144761/2600hz","@type":"ListItem"},{"name":"Dubber Recording","position":22,"description":"Dubber is the worlds most scalable call recording and communication capture service that enables users to record, save, replay and interact with their calls like never before. Dubbers call recording from a native cloud platform has revolutionised telephony technology. Its unlimited scalability, no upfront costs and true SaaS offering enables service providers and customers to use and benefit from call recording software like never before.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d336b58f-d0c7-4629-b7ce-bbff5c3f9b11.png","url":"https://www.capterra.co.za/software/156620/dubber","@type":"ListItem"},{"name":"CallCenterHosting","position":23,"description":"CallCenterHostings' (CCH) auto dialer ensures to produce a large number of leads. It uses customer data in the best way possible and excludes DND number, fax line, and other non-productive numbers. It ensures the enhancement of the overall productivity of the call centers. Auto dialers help to generate real-time reports with useful customer insights. 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Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/165800f7-02f7-4b90-83d5-d15f51157aa6.png","url":"https://www.capterra.co.za/software/169287/omni-channel-self-service","@type":"ListItem"},{"name":"Office24by7","position":25,"description":"Office24by7 Call Center provides a built-in, cloud-native, scalable solution supporting unlimited users. The platform offers intelligent IVR systems, skill-based and priority call routing, automated dialers, and call queuing to optimize agent productivity and reduce wait times. Real-time monitoring and detailed analytics allow supervisors to track performance and ensure service level agreements. Omni-channel capabilities integrate voice, chat, email, and social messaging into a unified interface, streamlining customer interactions. 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