---
description: Discover and compare Call Centre Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Centre Software for Mac - Price comparison & Reviews - Capterra South Africa 2026
---

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# Call Centre Software

Canonical: https://www.capterra.co.za/directory/30007/call-center/software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [Tegsoft Contact Center](https://www.capterra.co.za/software/182230/contact-center) — 5.0/5 (5 reviews) — Tegsoft is a well-designed, all-in-one communication platform that can provide the best customer experience.
2. [OMniLeads](https://www.capterra.co.za/software/216598/omnileads) — 4.2/5 (5 reviews) — OMniLeads is an open source contact center software providing call routing, campaign management, and reporting tools.
3. [Knowlarity](https://www.capterra.co.za/software/1022946/knowlarity) — 4.0/5 (5 reviews) — Cloud Contact Center streamlines voice operations. Track call center metrics to enhance agent productivity \& customer satisfaction KPIs
4. [Voicespin](https://www.capterra.co.za/software/183538/voicespin) — 4.8/5 (5 reviews) — VoiceSpin is a cloud-based VoIP telephony provider offering call center and AI auto dialer solutions for outbound sales.
5. [Newfies-Dialer](https://www.capterra.co.za/software/152962/newfies-dialer) — 5.0/5 (4 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
6. [VoxDesk](https://www.capterra.co.za/software/1023716/voxdesk) — 4.3/5 (4 reviews) — VoxDesk is a cloud-based call center software solution that helps users with call scripts, automated dialing, notifications and more.
7. [ViaDialog](https://www.capterra.co.za/software/1041646/viaflow) — 5.0/5 (4 reviews) — AI cloud contact center for managing voice, chat, email \& social media. Boost CX with automation, routing \& CRM integration.
8. [SpiceX](https://www.capterra.co.za/software/95190/spicecsm) — 4.3/5 (3 reviews) — SpiceCSM is a cloud based integration \& automation platform making it easy to connect disparate systems, and automating manual tasks.
9. [Nixxis Contact Suite](https://www.capterra.co.za/software/131585/nixxis-contact-suite) — 4.3/5 (3 reviews) — Nixxis enables seamless inbound \& outbound interaction while providing real time statistics to boost agents productivity.
10. [iNexus](https://www.capterra.co.za/software/132732/inexus) — 4.3/5 (3 reviews) — PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops.
11. [Aceyus](https://www.capterra.co.za/software/150303/aceyus) — 5.0/5 (3 reviews) — Aceyus empowers companies to enhance the customer experience through multi-channel reporting, customer journeys and custom dashboards.
12. [Flexydial](https://www.capterra.co.za/software/152474/dialer-software) — 4.0/5 (3 reviews) — Automated dialer with call recording functionality for contact centers.
13. [Odigo](https://www.capterra.co.za/software/196966/odigo) — 4.0/5 (3 reviews) — A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries
14. [ConneXio](https://www.capterra.co.za/software/198603/telesero) — 5.0/5 (3 reviews) — Dialer/CRM/PBX/Workspace Configuration/HR and Employee portals.. 30% below what your paying now. GAURANTEED
15. [Daktela](https://www.capterra.co.za/software/1012554/daktela) — 4.3/5 (3 reviews) — Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application.
16. [Bevatel](https://www.capterra.co.za/software/1029122/bevatel) — 5.0/5 (3 reviews) — Bevatel is one of the best leading companies that provide the latest call center solutions and customer service in the Middle East
17. [Dextr](https://www.capterra.co.za/software/1032468/dextr) — 5.0/5 (3 reviews) — Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect, that enhances call center while reducing costs.
18. [ServiceTonic](https://www.capterra.co.za/software/112516/servicetonic) — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
19. [Vivocha](https://www.capterra.co.za/software/143056/vivocha) — 4.5/5 (2 reviews) — Vivocha.com, the Next Generation Customer Interaction platform: Video, Voice, Chat, and Collaboration tools
20. [Hosted Contact Center](https://www.capterra.co.za/software/187946/hosted-contact-center) — 5.0/5 (2 reviews) — Maximize productivity, streamline agent workflows with our data-driven, AI-powered omnichannel contact center platform.
21. [Intermedia Contact Center](https://www.capterra.co.za/software/203140/intermedia-contact-center) — 4.0/5 (2 reviews) — Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.
22. [Emmerre Dialer](https://www.capterra.co.za/software/210977/emmerre-dialer) — 3.5/5 (2 reviews) — Software per call center
23. [tele-LOOK](https://www.capterra.co.za/software/211107/tele-look) — 4.5/5 (2 reviews) — Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.
24. [Audara](https://www.capterra.co.za/software/219842/audara) — 5.0/5 (2 reviews) — AI-Powered Omnichannel Call Center Platform with SmartAgents, Copilot, QA automation, and OmniScan analytics.
25. [Whisbi](https://www.capterra.co.za/software/131994/whisbi) — 5.0/5 (1 reviews) — Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot

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## Related Categories

- [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software)
- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.za/directory)

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Deliver a better customer experience with skills-based routing, agent management, and real-time insights,","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/016882b1-c78a-4f04-8421-811606786206.jpeg","url":"https://www.capterra.co.za/software/152474/dialer-software","@type":"ListItem"},{"name":"Odigo","position":13,"description":"Odigo provides Contact Center as a Service (CCaaS) solutions that facilitate communication between large organizations and individuals thanks to a global omnichannel management solution. Thanks to its innovative approach based on empathy and technology, Odigo enables brands to connect with the crucial human element of interaction while also taking full advantage of digital possibilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69de4aac-52db-4645-b673-278837fcab86.png","url":"https://www.capterra.co.za/software/196966/odigo","@type":"ListItem"},{"name":"ConneXio","position":14,"description":"Saves THOUSANDS...  While everyone else advertises the best version of how and where to store customer information, we've saved the time and money - and we pass it on to you.   Your all-in-one universal technology solution for your workplace, companies from 1 to 100,000 employees can enjoy the same crystal clear call quality on our PBX/IVR builder, Drag and Drop deal stage work flow automations in our CRM, our employee portal for HR/Admins/Owners that includes onboarding, offboarding, training, hiring, vacations, time management and so much more....   30% less than you are paying now, GAURANTEEED.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f51f79b8-d3c9-464c-a76c-7a4d3e184017.png","url":"https://www.capterra.co.za/software/198603/telesero","@type":"ListItem"},{"name":"Daktela","position":15,"description":"The best cloud-based contact centre software to help you provide superior customer care. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution with extended features, like CRM, realtime, wallboards and much more. In developing our solutions, we have utilised the many years of experience gained from implementing hundreds of contact centres.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c0b8bfb-82a1-4a8b-a397-ed2fec931ce4.png","url":"https://www.capterra.co.za/software/1012554/daktela","@type":"ListItem"},{"name":"Bevatel","position":16,"description":"Get the best Call Center installation service from Bevatel and communicate with your customers for various customer service, technical support and sales purposes with many advantages and integrated professional features.\nThe best call center Installation Company in the Middle East\nBevatel provides the latest solutions and services of modern call centers for institutions and commercial activities that seek to develop the performance of sales departments and provide better service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6664227c-1dfa-4a18-9c48-7fbc52c16127.png","url":"https://www.capterra.co.za/software/1029122/bevatel","@type":"ListItem"},{"name":"Dextr","position":17,"description":"Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price.  Unlike expensive and time-consuming custom development, Dextr deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edff0b86-b8ec-4220-8932-0b9b207f271c.png","url":"https://www.capterra.co.za/software/1032468/dextr","@type":"ListItem"},{"name":"ServiceTonic","position":18,"description":"ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.capterra.co.za/software/112516/servicetonic","@type":"ListItem"},{"name":"Vivocha","position":19,"description":"Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, mobile and messaging app, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/325bbc59-2bfc-406f-8aa2-aaa8e8f2daa0.png","url":"https://www.capterra.co.za/software/143056/vivocha","@type":"ListItem"},{"name":"Hosted Contact Center","position":20,"description":"Cloud-Based Omnichannel Call Center Software\nUnify your call center's Inbound & Outbound communications across all channels.\n\nManage and monitor staff from anywhere (multiple locations, work-from-home). \n\nReal-time call center analytic dashboards & robust reporting\nCall recording with speech analytics included\n\nListen, whisper, or barge into any call with our advanced supervisor features \n\nOur auto dialer includes 5 unique dialing modes\nPower | Predictive | Progressive | Preview | Manual","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701d44ea-49cb-450f-b35e-eee0b74b5584.png","url":"https://www.capterra.co.za/software/187946/hosted-contact-center","@type":"ListItem"},{"name":"Intermedia Contact Center","position":21,"description":"Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel.\n\nIt unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools.\n\nIntelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. \nAgents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster.\n\nAI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality.\n\nBuilt-in dashboards, reporting, and secure recording provide visibility and support compliance.\n\nBacked by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b89612f-6037-45f7-a933-1f77085bc091.png","url":"https://www.capterra.co.za/software/203140/intermedia-contact-center","@type":"ListItem"},{"name":"Emmerre Dialer","position":22,"description":"Software per call center semplice, potente, illimitato\nMigliora la produttività della tua azienda con una soluzione integrata. Ideale anche per lavorare in smart working. Campagne Robocall, IVR e tanto altro..","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d3e0ffc-170b-4869-876d-6ff77b121142.png","url":"https://www.capterra.co.za/software/210977/emmerre-dialer","@type":"ListItem"},{"name":"tele-LOOK","position":23,"description":"tele-LOOK is a cloud-based software designed for efficient customer service, technical support, and maintenance. It enables companies to solve complex issues faster by connecting experts directly with customers or field technicians via video call—no app download or installation required.\n\nThe solution lowers entry barriers for visual remote support, offering a permanently free basic version and flexible license models that scale with your business.\n\nKey Features & Benefits:\n\nInteractive Troubleshooting: Use screensharing, whiteboard, screenshots, and annotation tools to visually guide users through technical drawings or fixes.\n\nSeamless Access: 100% browser-based connection via a simple SMS or email link.\n\nEfficiency: Reduces travel costs and increases first-time fix rates in field service and helpdesks.\n\nSecure & Ready: Ready to use out of the box and fully GDPR-compliant.\n\ntele-LOOK is the ideal solution for SMBs needing immediate, visual support without technical hurdles.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b337d6-929b-4b08-b7c4-314b4c748100.png","url":"https://www.capterra.co.za/software/211107/tele-look","@type":"ListItem"},{"name":"Audara","position":24,"description":"Audara is an AI-powered cloud call center platform designed to unify customer communication and streamline operations. It connects voice, chat, video, and WhatsApp in a single omnichannel ecosystem built for scalability, security, and intelligent automation.\nAudara’s SmartAgents are AI-driven conversational agents capable of reasoning, executing multi-step tasks, and maintaining natural, contextual dialogue with customers. Agents and supervisors benefit from the AI Copilot, which provides real-time assistance, insights, and performance summaries during live calls. The AI-driven QA engine autonomously reviews and scores 100% of recorded interactions, ensuring service quality and compliance without human bias. With features like ACD queues, Auto and Preview dialers, post-call surveys, and the OmniScan analytics assistant that lets users “talk” to their data, Audara transforms call centers into intelligent experience hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fa616685-33c1-4613-bda1-429a174a98ca.png","url":"https://www.capterra.co.za/software/219842/audara","@type":"ListItem"},{"name":"Whisbi","position":25,"description":"Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1747c5e3-dd1f-4918-b146-894357792190.png","url":"https://www.capterra.co.za/software/131994/whisbi","@type":"ListItem"}],"numberOfItems":25}
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