---
description: Discover and compare Call Centre Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Centre Software for Mac - Price comparison & Reviews - Capterra South Africa 2026
---

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# Call Centre Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [Kavkom](https://www.capterra.co.za/software/140624/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Call centers have special needs in therm of telephony. Kavkom phone system helps them to deliver the best service to their customers.
2. [RingByName](https://www.capterra.co.za/software/169306/ringbyname) — 4.6/5 (69 reviews) — RingByName is a powerful cloud phone service designed to make your business more efficient and save you money.
3. [MyOperator](https://www.capterra.co.za/software/159433/myoperator) — 4.2/5 (68 reviews) — What if your business never missed a single customer call or WhatsApp message? That’s exactly what MyOperator makes possible.
4. [Zadarma](https://www.capterra.co.za/software/166095/zadarma) — 3.7/5 (64 reviews) — Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries
5. [AVOXI](https://www.capterra.co.za/software/178939/avoxi-genius) — 4.8/5 (59 reviews) — Manage your call center with the AVOXI Platform to better manage team performance, call routing and the customer experience.
6. [VoIPstudio](https://www.capterra.co.za/software/162502/voipstudio) — 4.7/5 (55 reviews) — International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses.
7. [3CLogic](https://www.capterra.co.za/software/121250/cloud-call-center) — 4.3/5 (49 reviews) — Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees.
8. [Sharpen](https://www.capterra.co.za/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
9. [8x8 Contact Center](https://www.capterra.co.za/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
10. [Zoho Voice](https://www.capterra.co.za/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center.
11. [Monster VoIP](https://www.capterra.co.za/software/182736/mv-business-voip) — 4.7/5 (44 reviews) — MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, \& other unified communications tool.
12. [Scorebuddy](https://www.capterra.co.za/software/124360/scorebuddy) — 4.5/5 (43 reviews) — Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
13. [SparkTG VCC](https://www.capterra.co.za/software/137672/ivr) — 4.7/5 (42 reviews) — Cloud call center software for India — IVR, ACD, skill-based routing, call recording, real-time dashboards \& CRM integration.
14. [Ultatel Cloud Business Phone System](https://www.capterra.co.za/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) — Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity \& boost ROI.
15. [CloudCall](https://www.capterra.co.za/software/135009/cloudcall) — 4.0/5 (40 reviews) — AI-powered communications platform with deep CRM integration, real-time coaching, and hyperscale AWS infrastructure.
16. [WeKall](https://www.capterra.co.za/software/201461/wekall) — 4.5/5 (39 reviews) — Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost.
17. [VirtualPBX](https://www.capterra.co.za/software/149117/business-voip) — 4.7/5 (36 reviews) — VirtualPBX Contact Center: Elevate service with custom routing, real-time monitoring, CRM integration, and 99.999% reliability.
18. [Freshcaller](https://www.capterra.co.za/software/165078/freshcaller) — 4.0/5 (35 reviews) — Freshcaller is a call center software solution for businesses of all sizes. It offers phone numbers in 90+ countries.
19. [Aloware](https://www.capterra.co.za/software/179188/aloware) — 4.1/5 (34 reviews) — An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations
20. [MaxContact](https://www.capterra.co.za/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
21. [LiveVox](https://www.capterra.co.za/software/81432/livevox) — 4.7/5 (32 reviews) — LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution
22. [ServiceOS](https://www.capterra.co.za/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
23. [NUACOM](https://www.capterra.co.za/software/161267/nuacom) — 4.8/5 (30 reviews) — Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business.
24. [IFS Cloud](https://www.capterra.co.za/software/1002932/ifs-manufacturing) — 3.9/5 (30 reviews) — A composable enterprise application delivering ERP, FSM and EAM capabilities on a single platform with IFS.ai as the backbone.
25. [FocalScope](https://www.capterra.co.za/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.

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## Related Categories

- [Business Phone Systems](https://www.capterra.co.za/directory/31101/business-phone-systems/software)
- [Predictive Dialer Software](https://www.capterra.co.za/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.za/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.za/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.za/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.za/directory)

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And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.capterra.co.za/software/161523/contactnow","@type":"ListItem"},{"name":"Zoho Voice","position":10,"description":"Zoho Voice is cloud-based VoIP phone software that helps you easily make and receive\nbusiness calls from any device. Zoho Voice integrates with other Zoho apps, like CRM,\nDesk, Recruit, and Bigin, so your teams can save time by managing calls without\nswitching apps. Get advanced cloud telephony features like IVRs, click-to-call, call\nqueues, call recording, business hours, call transfers, live call monitoring, and much\nmore. 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The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f635702-a970-40a0-a5f3-40eef50597ed.png","url":"https://www.capterra.co.za/software/182736/mv-business-voip","@type":"ListItem"},{"name":"Scorebuddy","position":12,"description":"Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions, all-in-one platform. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions sold separately or as recommended bundles based upon your requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.capterra.co.za/software/124360/scorebuddy","@type":"ListItem"},{"name":"SparkTG VCC","position":13,"description":"SparkTG is a cloud-hosted call center software platform built for Indian enterprises. It handles inbound and outbound call flows through a unified interface — replacing legacy on-premise PBX systems with zero hardware investment and sub-48-hour deployment.\n\nInbound capabilities: multi-level IVR with Hindi and regional language support, ACD with skill-based routing, queue management, overflow rules, and callback scheduling. Outbound capabilities: auto dialer, predictive dialer, campaign manager, and lead disposition tracking.\n\nAdditional features: real-time supervisor dashboards, agent performance analytics, automated call recording, WhatsApp Business API integration, CRM integration (Salesforce, Zoho, Freshdesk), number masking, toll-free numbers, and AI call scoring with sentiment analysis.\n\nFully TRAI-compliant. 99.9% uptime SLA. Usage-based pricing with no hidden costs. 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Every call, voicemail, text, and note syncs directly to your CRM—automatically.\n\nWith built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.\n\nTrusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.\n\nHeadquarters: \nBoston, MA | Leicester, UK | Austin, TX","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd9f5530-708c-4436-bb49-1ebb9220dccb.png","url":"https://www.capterra.co.za/software/135009/cloudcall","@type":"ListItem"},{"name":"WeKall","position":16,"description":"WeKall is a Spanish-language business phone company in the cloud, which seeks to increase your sales, in addition to improving your customer service. This professional telephone system is available for all types of companies, from micro to large companies, delivering the highest quality standards offered by the industry.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/291a49b3-8449-492b-86e0-abf0fc82f2cc.png","url":"https://www.capterra.co.za/software/201461/wekall","@type":"ListItem"},{"name":"VirtualPBX","position":17,"description":"Transform your organization with VirtualPBX Contact Center—an integrated solution that enhances customer service to new heights. Utilize tailored call routing, live monitoring, seamless CRM integrations, bespoke reporting, call tagging, callback functionality, and beyond! Experience unmatched reliability with a 99.999% uptime guarantee, alongside industry-leading US-based customer support Our personalized onboarding and configuration ensure optimized setup, workflow, and reporting tailored to your unique needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75ec3caf-64c8-4e1d-8fa4-2bbb2c6c96cb.png","url":"https://www.capterra.co.za/software/149117/business-voip","@type":"ListItem"},{"name":"Freshcaller","position":18,"description":"Freshcaller is a simple and reliable cloud-based call center solution that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/516772ea-bbaf-4afe-9152-32b62c69714b.png","url":"https://www.capterra.co.za/software/165078/freshcaller","@type":"ListItem"},{"name":"Aloware","position":19,"description":"Aloware understands what a modern contact center software should be: efficient, flexible, and packed with necessary features. It gears sales and support teams with the right tools to crush quotas and close more deals efficiently. It does all that by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df1b546f-7354-4a0e-9444-ffab489819b9.png","url":"https://www.capterra.co.za/software/179188/aloware","@type":"ListItem"},{"name":"MaxContact","position":20,"description":"MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the right customers at the right time, while AI-powered capabilities drive consistent performance improvements.\n\nOur platform delivers exceptional results - from 200-300% increases in contact rates to doubling sales teams conversion rates. Whether driving sales, improving retention, or optimising debt recovery, MaxContact empowers businesses to scale performance predictably. We're so confident in these results that we guarantee measurable performance improvements with the MaxContact Performance Promise.\n\nTrusted by growing companies handling millions of interactions annually and backed by 5-star UK-based support, MaxContact proves that smart technology amplifies human potential rather than replacing it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a7aee20a-66e9-4d21-9679-68a1647a48e3.png","url":"https://www.capterra.co.za/software/156506/maxcontact","@type":"ListItem"},{"name":"LiveVox","position":21,"description":"LiveVox (Nasdaq: LVOX) is a powerful,  next-generation contact center platform that powers more than 14 billion interactions a year. With 20 years of cloud experience and expertise, they seamlessly integrate omnichannel communications, CRM, AI, and WFO to deliver exceptional agent and customer experiences.  Their reliable, easy-to-use technology helps maximize contact center performance, along with their battle-tested risk mitigation and security tools to help clients maximize their potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ab96803-e362-4eac-bc11-f147a640e6fe.png","url":"https://www.capterra.co.za/software/81432/livevox","@type":"ListItem"},{"name":"ServiceOS","position":22,"description":"Revolutionize the way you run your service business with ServiceOS – trusted by over 1 million users worldwide.\n\nThis all-in-one platform goes beyond scheduling and job tracking - it saves service companies up to 12 hours of admin work per week, reduces transport and staffing costs by up to 40%, and helps businesses achieve 50% more bookings thanks to automated customer engagement.\n\nWith ServiceOS you get everything in one place:\n\n- Smart online booking system that increases conversions\n- Field service management with real-time updates for your team\n- Integrated payments & invoicing for faster cash flow\n- Jobs & team tracking to keep operations under control\n- Built-in call centre tools for seamless customer communication\n- Franchisor management features to scale with confidence\n\nStop juggling multiple tools. With ServiceOS, you streamline operations, cut costs, and deliver outstanding customer experiences - all from one easy-to-use platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d27dd0a-5776-40ab-b8cf-7508dc4253a1.jpeg","url":"https://www.capterra.co.za/software/206867/serviceos","@type":"ListItem"},{"name":"NUACOM","position":23,"description":"The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45e7a40e-bbad-4543-8d23-e5ebae7d97cb.png","url":"https://www.capterra.co.za/software/161267/nuacom","@type":"ListItem"},{"name":"IFS Cloud","position":24,"description":"IFS Cloud is a composable enterprise software application that orchestrates customers, people, and assets to reduce complexity, cost and risk as you plan, manage and optimize critical asset availability, strive for operational excellence and workforce productivity. IFS Cloud delivers a broad set of ERP, Service Management and Enterprise Asset Management capabilities. Organizations choose the capabilities they need from across the solution areas.\n\nIndustrial AI is IFS.ai. This is the backbone of IFS Cloud's ERP, Asset Management (EAM) and Service Management (FSM and ITSM) solutions. AI in an industrial setting can be transformative and boundary-breaking for your business. Whether you run a manufacturing site, maintain a fleet of aircraft, or are building facilities for tomorrow’s smart cities, our leading AI technology enables you to deliver when it matters. IFS.ai combines simulation, optimization and anomaly detection to drive the efficiency of your people, assets, and workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/144fd600-90c2-4a83-980e-30734a432142.png","url":"https://www.capterra.co.za/software/1002932/ifs-manufacturing","@type":"ListItem"},{"name":"FocalScope","position":25,"description":"Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.capterra.co.za/software/127118/focalscope","@type":"ListItem"}],"numberOfItems":25}
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