---
description: Page 9 - See the list of the best Customer Service Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 9 - Customer Service Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) > [Page 9](https://www.capterra.co.za/directory/22/customer-service/software?page=9)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Reecall](https://www.capterra.co.za/software/1019895/reecall) — 4.8/5 (18 reviews) — Automated customer service software for teams to improve information-sharing and customer support and service.
2. [Next4biz CSM](https://www.capterra.co.za/software/134078/mi4biz) — 4.7/5 (17 reviews) — Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
3. [Heyday](https://www.capterra.co.za/software/177804/heyday-ai) — 4.6/5 (17 reviews) — The \#1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX.
4. [YDEA](https://www.capterra.co.za/software/202364/ydea) — 4.4/5 (17 reviews) — Cloud All-In-One Suite CRM and Customer Service for IT reseller, MSP, System Integrator, Dealer Office, Software House and more.
5. [Korra](https://www.capterra.co.za/software/1021261/korra) — 4.8/5 (17 reviews) — Transforming industrial productivity with AI-driven knowledge management solutions for enhanced efficiency and digital transformation.
6. [Vocalcom Hermes360](https://www.capterra.co.za/software/1022651/vocalcom-hermes360) — 4.9/5 (17 reviews) — Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service.
7. [Novo Solutions](https://www.capterra.co.za/software/121230/municipal-asset-management-software) — 4.3/5 (16 reviews) — Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution.
8. [REVE Chat](https://www.capterra.co.za/software/152292/reve-chat) — 4.2/5 (16 reviews) — REVE Chat is a comprehensive customer service platform that offers live chat, chatbot, ticketing system, and much more.
9. [Apizee](https://www.capterra.co.za/software/196053/apizee) — 4.8/5 (16 reviews) — Live video, screen sharing and co-browsing for more efficient sales and support teams.
10. [ICR Evolution](https://www.capterra.co.za/software/196596/icr-evolution) — 4.6/5 (16 reviews) — Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, \& social media.
11. [Keeping.com](https://www.capterra.co.za/software/139940/keeping-com) — 4.8/5 (15 reviews) — Keeping is the easiest way to share an inbox in Gmail.
12. [Sparkcentral](https://www.capterra.co.za/software/142857/sparkcentral-customer-engagement-platform) — 4.2/5 (15 reviews) — Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
13. [Ada](https://www.capterra.co.za/software/164470/ada-support) — 4.7/5 (15 reviews) — Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across channels
14. [Clickatell](https://www.capterra.co.za/software/175976/clickatell-touch) — 4.3/5 (15 reviews) — The secret weapon to mastering customer service, Chat Desk helps reduce overheads, increase ROI, and keep customers happy.
15. [Watermelon](https://www.capterra.co.za/software/184195/watermelon) — 4.6/5 (15 reviews) — AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.
16. [EdgeTier](https://www.capterra.co.za/software/200214/arthur) — 4.9/5 (15 reviews) — Helping you understand your customers, react to issues quickly, respond to queries faster, and deliver a great customer experience.
17. [Tiflux](https://www.capterra.co.za/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
18. [Simplify360](https://www.capterra.co.za/software/211771/simplify360) — 4.4/5 (15 reviews) — Digital Customer Experience Platform with embedded AI. Track \& Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease.
19. [Remedyforce](https://www.capterra.co.za/software/110648/bmc-remedyforce-service-desk) — 4.3/5 (15 reviews) — Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk.
20. [xFind](https://www.capterra.co.za/software/1022505/xfind) — 4.5/5 (15 reviews) — AI with Confidence for Support Teams - Supercharge every customer interaction with conversational knowledge
21. [Infobip](https://www.capterra.co.za/software/127997/infobip) — 4.6/5 (14 reviews) — Improve NPS, reduce costs, and increase efficiency with cloud-based, drag-and-drop solutions and APIs that meet your customer and emplo
22. [C2](https://www.capterra.co.za/software/135915/c2-atom) — 4.3/5 (14 reviews) — Flexible and powerful customer service software offering intuitive configuration, customizable automations, and rapid integration.
23. [ManageEngine SupportCenter Plus](https://www.capterra.co.za/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
24. [Capacity](https://www.capterra.co.za/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
25. [ProProfs Help Desk](https://www.capterra.co.za/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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