---
description: Page 7 - See the list of the best Customer Service Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 7 - Customer Service Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) > [Page 7](https://www.capterra.co.za/directory/22/customer-service/software?page=7)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [MaxContact](https://www.capterra.co.za/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
2. [Simla.com](https://www.capterra.co.za/software/148225/simla-com) — 4.7/5 (32 reviews) — Simla.com is an omnichannel CRM to centralize communication, automate sales, and boost customer engagement in one secure platform
3. [ServiceOS](https://www.capterra.co.za/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
4. [Mayday](https://www.capterra.co.za/software/1026230/mayday) — 4.7/5 (31 reviews) — Mayday is the omnichannel knowledge base that simplifies operations and elevates service.
5. [Denser AI](https://www.capterra.co.za/software/1064391/denser-ai) — 5.0/5 (31 reviews) — Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data.
6. [Cayzu](https://www.capterra.co.za/software/134057/cayzu) — 5.0/5 (30 reviews) — From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs.
7. [elevio](https://www.capterra.co.za/software/166667/elevio) — 4.6/5 (30 reviews) — Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it.
8. [HelpSpace](https://www.capterra.co.za/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
9. [Helpshift](https://www.capterra.co.za/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
10. [Smith.ai](https://www.capterra.co.za/software/181278/smith-ai-live-website-chat) — 4.8/5 (29 reviews) — Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes.
11. [Botsify](https://www.capterra.co.za/software/201926/botsify) — 4.6/5 (29 reviews) — White-label AI Agent platform to create, deploy, and resell AI agents for web, WhatsApp, Instagram, and more, no coding needed.
12. [Mava](https://www.capterra.co.za/software/1060576/mava) — 4.8/5 (29 reviews) — Mava is an AI-first customer support platform that connects to your private, group \& community channels.
13. [FocalScope](https://www.capterra.co.za/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
14. [Chatfuel](https://www.capterra.co.za/software/181770/chatfuel) — 4.3/5 (28 reviews) — Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel.
15. [C-Desk](https://www.capterra.co.za/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
16. [Helpwise](https://www.capterra.co.za/software/197123/helpwise) — 4.7/5 (27 reviews) — Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts \& many other channels.
17. [Trengo](https://www.capterra.co.za/software/177967/trengo) — 4.1/5 (26 reviews) — The customer service software unifies all messaging channels into one single view. Make customer communication easy.
18. [ConvergeHub](https://www.capterra.co.za/software/134185/convergehub) — 4.8/5 (24 reviews) — Built for Growth. Trusted by SMBs. ConvergeHub simplifies customer management by combining sales, marketing, support, and billing into
19. [Magentrix](https://www.capterra.co.za/software/142908/magentrix) — 4.7/5 (24 reviews) — We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
20. [Qubicles](https://www.capterra.co.za/software/161183/qubicles) — 4.4/5 (24 reviews) — Licensing-free, award-winning contact center and blockchain software company. Register NOW for free\!
21. [V2 Cloud WorkSpaces](https://www.capterra.co.za/software/176802/v2-cloud-workspaces) — 4.7/5 (23 reviews) — As a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity so you can work faster from anywhere.
22. [Zendesk QA](https://www.capterra.co.za/software/180104/klaus) — 4.9/5 (23 reviews) — Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX.
23. [HelpShelf](https://www.capterra.co.za/software/182929/helpshelf) — 4.7/5 (23 reviews) — HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters.
24. [Liberty Converse](https://www.capterra.co.za/software/197657/liberty-converse) — 4.8/5 (23 reviews) — Liberty Converse CX, the next-generation AI-powered contact centre solution that redefines customer service expectations.
25. [Take Control](https://www.capterra.co.za/software/149463/take-control) — 4.2/5 (22 reviews) — N-able Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Customer Care","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.capterra.co.za/software/136972/c-desk","@type":"ListItem"},{"name":"Helpwise","position":16,"description":"Helpwise allows customer focus teams to convert customer queries to customer delight. \n\nIt serves as a one-stop solution for customer support and sales reps who want to handle customer communication across multiple channels, using one platform. \n\nUsing Helpwise, companies can manage team emails, social media messages, WhatsApp messages, SMS, and live chat conversations as well! 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Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/059561a8-75e4-42c8-aae9-856a45d42950.png","url":"https://www.capterra.co.za/software/142908/magentrix","@type":"ListItem"},{"name":"Qubicles","position":20,"description":"We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. 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Let our support team get rid of your worries use your cloud computer safely, quickly and economically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b363d0bf-943a-4e30-8c8e-e225d4ce51cf.png","url":"https://www.capterra.co.za/software/176802/v2-cloud-workspaces","@type":"ListItem"},{"name":"Zendesk QA","position":22,"description":"Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX.\n\nWith Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste – then fix what isn’t working. Automate quality assurance across agents, teams, BPOs, and countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e9a4e8b2-a7fe-47d0-b968-ca2a029f886b.jpeg","url":"https://www.capterra.co.za/software/180104/klaus","@type":"ListItem"},{"name":"HelpShelf","position":23,"description":"Reduce support requests and create happier customers.\n\nHelpShelf connects the support tools and resources you're already using and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon.\n\nHelpShelf also learns what people are searching for and consuming on each page and then optimises content suggestions for your future users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a67d015f-a182-47b4-be5d-794dece0b35a.png","url":"https://www.capterra.co.za/software/182929/helpshelf","@type":"ListItem"},{"name":"Liberty Converse","position":24,"description":"Netcall enables you to achieve your business goals faster in a rapidly changing world. \n\nOur leading Liberty Converse cloud contact centre solution redefines how businesses engage with their customers and teams through AI-powered self-service engagement and process automation, as well as connected workflows and CRMs.  \n\nLiberty Converse is quick to deploy, flexible to integrate, and enhances customer service and employee experience through the wider business, such as in the back office and helpdesk functions. It incorporates process automation and connects disparate CRM systems, unlocking data silos and optimising customer service processes. \n\nThese capabilities streamline internal workflows, improve data management, enhance scalability and deliver a better customer and employee experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/164f78a1-f4cd-4f88-b43b-e4d63141dd4d.jpeg","url":"https://www.capterra.co.za/software/197657/liberty-converse","@type":"ListItem"},{"name":"Take Control","position":25,"description":"N-able Take Control remote support software is designed to help your business provide fast, secure IT support to nearly any platform without breaking your budget. Take Control connects in seconds, offers deep diagnostic tools so you can troubleshoot quickly, a simple end-user experience you can customize, and all the value-add features of more expensive solutions but at an affordable price. Try Take Control free for 14 days today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ba400277-1253-4d54-a2e9-d7fef84503cc.png","url":"https://www.capterra.co.za/software/149463/take-control","@type":"ListItem"}],"numberOfItems":25}
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