---
description: Page 6 - See the list of the best Customer Service Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 6 - Customer Service Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) > [Page 6](https://www.capterra.co.za/directory/22/customer-service/software?page=6)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [Call Center Studio](https://www.capterra.co.za/software/176017/alotech) — 4.5/5 (47 reviews) — Easy to deploy serverless CCaaS with robust tools to deliver your customers the best customer service.
2. [Shape](https://www.capterra.co.za/software/173673/setshape) — 4.7/5 (44 reviews) — The most flexible CRM ever created\!
3. [Sinch Engage](https://www.capterra.co.za/software/187336/sinch-engage) — 4.4/5 (44 reviews) — Sinch Engage helps customer service teams provide fast, mobile-first support via SMS, WhatsApp \& more—secure, integrated, 24/7 support.
4. [Scorebuddy](https://www.capterra.co.za/software/124360/scorebuddy) — 4.5/5 (43 reviews) — Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
5. [Kommunicate](https://www.capterra.co.za/software/172677/kommunicate) — 4.6/5 (43 reviews) — AI-powered automation platform for custom service.
6. [INSIDE](https://www.capterra.co.za/software/148963/inside) — 4.6/5 (41 reviews) — Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world.
7. [Kapture CX](https://www.capterra.co.za/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
8. [Hatch](https://www.capterra.co.za/software/174914/hatch) — 3.6/5 (39 reviews) — The AI growth engine for service businesses
9. [WeKall](https://www.capterra.co.za/software/201461/wekall) — 4.5/5 (39 reviews) — Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost.
10. [NABD System](https://www.capterra.co.za/software/142595/nabd) — 4.6/5 (38 reviews) — Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.
11. [Deskpro](https://www.capterra.co.za/software/127288/deskpro) — 4.6/5 (38 reviews) — The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
12. [Emplifi Social Marketing Cloud](https://www.capterra.co.za/software/156842/socialbakers-analytics-plus) — 4.2/5 (38 reviews) — Emplifi Social Marketing Cloud is the AI-powered end-to-end social platform that helps you manage all your tasks in one place.
13. [Quiq](https://www.capterra.co.za/software/166780/quiq-messaging) — 4.5/5 (37 reviews) — Boost agent efficiency and handle multiple customer conversations over SMS/text, web chat, and social messaging. Trusted by Pier1.
14. [yellow.ai](https://www.capterra.co.za/software/194013/yellow-messenger) — 4.5/5 (37 reviews) — Yellow.ai empowers enterprises with generative AI customer service automation, serving 1100+ clients in 85+ countries.
15. [ThriveDesk](https://www.capterra.co.za/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
16. [UseResponse](https://www.capterra.co.za/software/170123/useresponse) — 4.6/5 (36 reviews) — Multichannel Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable, and flexible.
17. [User.com](https://www.capterra.co.za/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
18. [HaloPSA](https://www.capterra.co.za/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
19. [Boxia](https://www.capterra.co.za/software/1042116/boxia) — 4.9/5 (36 reviews) — SaaS technology to track all shipments in one place, anticipate delivery problems and send automatic branded shipping notifications.
20. [ReviewInc](https://www.capterra.co.za/software/141023/reviewinc) — 4.8/5 (35 reviews) — ReviewInc's online reputation management and customer experience software drives new online reviews and ratings.
21. [weclapp](https://www.capterra.co.za/software/163180/weclapp) — 4.1/5 (35 reviews) — The ERP system for small and medium-sized companies that allows you to transparently map all your business processes in cloud-based software.
22. [EcholoN](https://www.capterra.co.za/software/189744/echolon) — 4.7/5 (35 reviews) — EcholoN as customer service software with mobile client for field service. Expandable with useful modules, adaptable to your needs.
23. [iSupport](https://www.capterra.co.za/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
24. [SupportBee](https://www.capterra.co.za/software/132028/supportbee) — 4.4/5 (34 reviews) — SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
25. [SpinOffice](https://www.capterra.co.za/software/151975/spinoffice) — 4.5/5 (33 reviews) — SpinOffice is a cloud CRM software that helps SMBs manage customer data, tasks, and communication in one centralized platform.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns.\n\nOur customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.capterra.co.za/software/141023/reviewinc","@type":"ListItem"},{"name":"weclapp","position":21,"description":"weclapp is an all-in-one software that you can use to map all your business processes. The intelligent cloud ERP system covers all the needs of small and medium-sized companies and supports you with highly automated processes & an intuitive workflow. Whether CRM, merchandise management, project management or accounting: with the fully integrated system, you can easily manage all your customers, projects, invoices, orders, articles, tickets and much more. With weclapp, you can get started immediately, without a lengthy implementation phase and without your own costly IT infrastructure. Easily link weclapp with the tools you already use. Integrate your shop, marketplaces, financial and accounting software, payment and processing services and many other applications - weclapp combines all modules in one user-friendly software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8918457-33de-4365-912c-00e8369c4c36.png","url":"https://www.capterra.co.za/software/163180/weclapp","@type":"ListItem"},{"name":"EcholoN","position":22,"description":"Made in Germany: Echolon as customer service software with mobile client. Thanks to systemic support, the quality of service delivered is reproducible. This is how you professionally address customer inquiries, because your service processes are standardized. EcholoN can help you with installations, customer consulting or customer service. With the Mobile Client you have an automated flow of information between inside and outside sales. 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It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently.\nThe collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c686cf6-f294-4628-81c0-c3af626eae33.png","url":"https://www.capterra.co.za/software/132028/supportbee","@type":"ListItem"},{"name":"SpinOffice","position":25,"description":"SpinOffice is a cloud-based CRM software that centralizes customer data management in one platform. It organizes contacts, emails, calendar events, tasks, documents, and projects through a single interface with customizable dashboards for clear overviews of customer information. The software enhances communication with email integration, templates, and contact segmentation tools for personalized outreach. It supports team collaboration by enabling multiple users to work within the same database. 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