---
description: Page 5 - See the list of the best Customer Service Software solutions in South Africa. Capterra offers software prices, reviews, and features to help you find the best software for your business.
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title: Page 5 - Customer Service Software - Prices & Reviews - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) > [Page 5](https://www.capterra.co.za/directory/22/customer-service/software?page=5)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [LiveHelpNow](https://www.capterra.co.za/software/99093/livehelpnow-suite) — 4.6/5 (72 reviews) — Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
2. [eDesk](https://www.capterra.co.za/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
3. [FluentStream](https://www.capterra.co.za/software/138973/fluentstream) — 4.6/5 (71 reviews) — FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
4. [servis.ai](https://www.capterra.co.za/software/167757/freeagent-network) — 4.6/5 (71 reviews) — FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues.
5. [Vonage Contact Center](https://www.capterra.co.za/software/104649/contactworld) — 4.3/5 (70 reviews) — Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
6. [Kavkom](https://www.capterra.co.za/software/140624/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference. Collaborating with your customers and teams becomes easier\!
7. [Customerly](https://www.capterra.co.za/software/173977/customerly) — 4.5/5 (70 reviews) — Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails.
8. [Kenyt AI Agents](https://www.capterra.co.za/software/1013948/kenytai) — 4.5/5 (67 reviews) — Kenyt.AI is a leading AI-Assistants platform helping organizations improve customer engagement and employee engagement using chatbots
9. [Tracker](https://www.capterra.co.za/software/115913/tracker) — 4.4/5 (66 reviews) — Powerful, affordable, and fully configurable customer service solution for modern B2B businesses.
10. [Upnify CRM](https://www.capterra.co.za/software/1014742/upnify-crm) — 4.8/5 (64 reviews) — Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue.
11. [WalkMe](https://www.capterra.co.za/software/131194/walkme) — 4.4/5 (63 reviews) — WalkMe simplifies software adoption with AI-powered guidance and automation, maximizing efficiency and ROI.
12. [Higher Logic Vanilla](https://www.capterra.co.za/software/141384/vanilla) — 4.4/5 (63 reviews) — Higher Logic Vanilla is the most trusted customer community solution for those serious about delivering exceptional experiences.
13. [Chaport](https://www.capterra.co.za/software/164545/chaport-live-chat) — 4.9/5 (63 reviews) — Multi-channel live chat solution with chatbots, knowledge base, auto-invitations, employee-to-employee transferring, and group chats.
14. [Giva](https://www.capterra.co.za/software/135094/giva-customer-service) — 4.9/5 (57 reviews) — The Apple MAC of change management software in the cloud.
15. [Deepser](https://www.capterra.co.za/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser boosts customer service with a customizable portal, multichannel tickets, SLAs, automation \& reporting— all in one tool.
16. [Froged](https://www.capterra.co.za/software/196490/froged) — 4.5/5 (56 reviews) — Improve your Customer Service and nurture your clients throughout their entire lifecycle on a single and affordable platform.
17. [Re:amaze](https://www.capterra.co.za/software/132952/reamaze) — 4.8/5 (53 reviews) — Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
18. [ProProfs Chat](https://www.capterra.co.za/software/212513/proprofs-chat) — 4.8/5 (53 reviews) — ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers.
19. [respond.io](https://www.capterra.co.za/software/179311/rocketbots) — 4.6/5 (52 reviews) — Chats. Calls. All in one place. Respond.io helps B2C businesses connect with customers and close more sales, faster.
20. [AzureDesk](https://www.capterra.co.za/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
21. [Unless](https://www.capterra.co.za/software/176246/unless) — 4.7/5 (50 reviews) — UNLESS provides the leading AI-powered Customer Success Platform for Europe's financial services sector.
22. [3CLogic](https://www.capterra.co.za/software/121250/cloud-call-center) — 4.3/5 (49 reviews) — Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees.
23. [Sharpen](https://www.capterra.co.za/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
24. [Heymarket](https://www.capterra.co.za/software/167436/heymarket) — 4.5/5 (47 reviews) — Heymarket business texting empowers you to expand your marketing reach, close more sales, and create strong customer relationships.
25. [Dashly](https://www.capterra.co.za/software/175471/dashly) — 4.7/5 (47 reviews) — Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun

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## Related Categories

- [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.za/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.za/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.za/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.za/directory)

-----

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Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b06aa98-1390-4c93-b017-abba30f11016.png","url":"https://www.capterra.co.za/software/121250/cloud-call-center","@type":"ListItem"},{"name":"Sharpen","position":23,"description":"Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. \n\nEquip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.capterra.co.za/software/145658/sharpen","@type":"ListItem"},{"name":"Heymarket","position":24,"description":"Heymarket is a secure business text messaging platform that empowers your team to expand your marketing reach, close more sales, and create personalized conversations with customers. \n\nSend and receive messages on SMS, MMS, Facebook and Instagram Messenger, WhatsApp, Apple Messages for Business, Google's Business Messages, and web chat.\n\nIntegrate with your CRM and apps: Text from Salesforce, HubSpot, Microsoft Teams, Slack, Shopify, and more on our SOC 2 Type 2 and HIPAA compliant platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bd65184c-e038-49b6-bfc0-bc47a9c9708a.png","url":"https://www.capterra.co.za/software/167436/heymarket","@type":"ListItem"},{"name":"Dashly","position":25,"description":"For Marketers:\nCollect leads and their data\nGet all your user communications from different channels to one inbox\nLaunch nurturing campaigns and drive your leads to sale and analyze them\n\nFor Product Managers:\nIdentify and remove bottlenecks in your funnel\nUnderstand your user journey\nBuild your onboarding campaigns for segments\nGather feedback and learn from live chat data\n\nFor Customer Experience Teams:\nRespond quickly to users requests with knowledge base\nTrack your CSAT and NPS","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6de99bc8-fb48-42e8-93d9-cd680942a976.png","url":"https://www.capterra.co.za/software/175471/dashly","@type":"ListItem"}],"@id":"https://www.capterra.co.za/directory/22/customer-service/software?page=5#itemlist","numberOfItems":25}
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