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Deployment
End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk)...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features
Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Ameyo's contact center software also enables customers to go remote. With Ameyo Mobile Agent App the supervisors can easily monitor remote Agent KPIs in real-time and the Agents can manage inbound & outbound calls over PSTN or WebRTC, just from a Smartphone. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions.
Available on Cloud & On-premise.
Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. Ameyo's contact center software also enables customers to go remote. With Ameyo...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Multichannel Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, and Knowledge Base.
Available in SaaS & On-Premise.
Highly customizable, scalable, and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, and Knowledge Base.
Available in SaaS &...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting customer experience and improving conversion by using a single data source for your customers. Improve your customer service through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in a Customer Service platform that can improve your workflow? Get a free 14 day trial with no upfront payment from User.com
User.com is an all-in-one marketing automation platform aimed at boosting customer experience and improving conversion by using a single data source for your customers. Improve your customer service...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs.
Modernize your customer service process and management with Cayzu's web based customer service platform. Build engagement and rapport for meaningful relationships with your trusted customers. Give them autonomy with our self service portal branded for your company. Simplify and automate your processes, communicate wherever your customers are, customize the experience, and report on feedback and key metrics. We fit perfect for teams with 10-50 agents.
Modernize your customer service process and management with Cayzu's web based customer service platform. Build engagement and rapport for meaningful relationships with your trusted customers. Give...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation.
1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..
2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..
3. Knowledge base.
4. Photo gallery
5. notice board
6. Log book
7. Active directory
8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation.
1. service request management (Not only for IT but for all departments) so service category can be...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson,...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it.
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams.
We assist in delivering over 16 Million answers per month for 500+ companies
Answering the same questions?
Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions.
Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams.
We assist in delivering over 16 Million answers per month for 500+ companies
Answering the...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently.
The collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently.
The...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
WhatsApp management tool for businesses with a no code chatbot builder
WhatsApp management tool for businesses with a no code chatbot builder
WhatsApp management tool for businesses with a no code chatbot builder
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $174M in venture funding.
Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses,...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Smith.ai Live Chat with 24/7 Professional Agents and AI Technology is the fast & friendly way to capture & convert online leads.
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert online leads with 24/7 live agents. We also offer SMS Text & Facebook Messenger Answering. AI Chatbot captures info and provides instant engagement.
Pay for relevant chats only, never spam or sales chats.
Easy setup on all website platforms. Instant chat transcripts sent via email & CRM. Smith.ai AI-backed Live Chat is the most effective & affordable way to capture leads & grow your business!
Smith.ai Live Website Chat is the fastest & friendliest way to capture, screen & convert online leads with 24/7 live agents. We also offer SMS Text & Facebook Messenger Answering. AI Chatbot captures...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
ConvergeHub is the #1 easiest converged CRM for SMBs. It can manage all of your sales, marketing, support, and billing needs.
ConvergeHub is the #1 easiest converged CRM for SMBs. It can manage all of your sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is priced within reach. The features are optimized for SMBs that don't have massive budgets to integrate or pay for expensive add-ons.
ConvergeHub is the #1 easiest converged CRM for SMBs. It can manage all of your sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of records. Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you?
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard.
All the features needed to run your contact center, at an affordable price.
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound,...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
EcholoN as customer service software with mobile client for field service. Expandable with useful modules, adaptable to your needs.
Made in Germany: Echolon as customer service software with mobile client. Thanks to systemic support, the quality of service delivered is reproducible. This is how you professionally address customer inquiries, because your service processes are standardized. EcholoN can help you with installations, customer consulting or customer service. With the Mobile Client you have an automated flow of information between inside and outside sales. Adaptable to your needs & expandable.
Made in Germany: Echolon as customer service software with mobile client. Thanks to systemic support, the quality of service delivered is reproducible. This is how you professionally address customer...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The next generation of PSA tool. Complete professional services automation package for software and services businesses.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters.
Reduce support requests and create happier customers.
HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon.
HelpShelf also learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.
Reduce support requests and create happier customers.
HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Astrea Case Merge is a Salesforce native lightning component. The component is used to merge duplicate Cases in a Salesforce.
It supports point and click graphical user interface which is very simple and easy to use. By using this lightning component, Salesforce administrators can merge Cases with the help of following criteria:
Subject, Origin, Priority, Status, Contact and CreatedDate range. The component merges the duplicate Case in the parent Case and also their related Email Messages, Comments, Attachments and Files.The component requires 'My Domain' to be enabled in the Salesforce Org to function properly.
It supports point and click graphical user interface which is very simple and easy to use. By using this lightning component, Salesforce administrators can merge Cases with the help of following...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling. Acquires flexible and scalable software suite meets the customer service and support needs of any business on any device.
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling....
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free!
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be.
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard.
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automations, integrations and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel.
Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.
Chatfuel is the leading chatbot platform for Messenger. You can increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
The world's first autonomous contact center. Deliver always-on, elastic call center capacity for customer service with voice AI.
Replicant Voice is an autonomous contact center that leverages voice AI to deliver always-on, elastic call center capacity for customer service. You can think of Replicant Voice as a self-service, "Thinking Machine". Just like agents, Replicant is able to speak with customers in a natural tone, answer questions without delay, and deflect calls to resolve customer issues quickly. Replicant offers customer service thats available 24/7, elastically scalable, and cost-effective.
Replicant Voice is an autonomous contact center that leverages voice AI to deliver always-on, elastic call center capacity for customer service. You can think of Replicant Voice as a self-service,...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Dealing with customers shouldnt be a hassle. It should be a...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
A modern customer support CRM built by customer support for customer support to manage complex, high value customers.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining all the tools you need into one single platform. Easy to use, migrate to, adaptable, and scalable, which is why Fortune 500 companies like 3M chose us to manage their most valued customers. After all, once you get your customers, its our job to ensure you keep them.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Powerful live chat software built for super fast customer support.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use.
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales....
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications.
Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Prioritise and respond to your most important social media conversation, mitigate risk, improve customer satisfaction and retention.
BrandsEye, a leading customer service and experience solution helping organisations increase revenue, optimise expenditure, and mitigate risk by understanding customers experience. Our combination of crowd-sourcing and AI enables we turn unstructured customer feedback into actionable intelligence with unparalleled accuracy. Unlike other listening tools, BrandsEye's Crowd of human contributors can identify the specific issues driving public sentiment, enabling strategic and operational actions.
BrandsEye, a leading customer service and experience solution helping organisations increase revenue, optimise expenditure, and mitigate risk by understanding customers experience. Our combination of...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Auto dialer, Voice Broadcasting, Cloud PBX, CRM, DIDs, Videoconference.
Collaborating with your customers and teams becomes easier!
Hosted VoIP Business Phone Services and More
KAVKOM business cloud hosted solutions help enterprises serve their customers better and increase sales with mobile and flexible solutions that allow do business faster, anywhere, anytime.
From hosted VoIP business phone services and cloud-based call center software to unified communications, our services are easy to use, advanced, reliable and tailor-made.
Collaborating with your customers and your teams becomes easier!
Hosted VoIP Business Phone Services and More
KAVKOM business cloud hosted solutions help enterprises serve their customers better and increase sales with mobile and flexible solutions that allow do...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
HaloPSA brings everything an MSP needs into one centralised location.
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The platform offers features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation, project management and CRM. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
Sparkcentral by Hootsuite is a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels. Explore the full potential of Customer Service: manage all messaging channels from one platform. It's easy to use and integrates seamlessly with other external platforms or software.
Sparkcentral by Hootsuite is a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact center...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
Telemarketing solution that automates, organizes, and manages your outbound call campaigns in order to increase efficiency.
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Manage your customer communication via the most popular messaging apps WhatsApp, FB Messenger, Apple Business Chat, Telegram, Viber.
Browser-based software solution for customer communication via the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Viber and Telegram. With our platform, you can resolve incoming customer inquiries over one central platform with an intuitive interface and automation options. Start reducing support costs, raise productivity, and increase your customer satisfaction.
Browser-based software solution for customer communication via the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Viber and Telegram. With our platform, you can...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution.
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees.
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Web-based solution for eCommerce businesses to track all shipments in one place and notify customers of the latest delivery status.
Web-based solution for eCommerce businesses to track all shipments in one place and notify customers of the latest delivery status.
Web-based solution for eCommerce businesses to track all shipments in one place and notify customers of the latest delivery status.
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Klaus is a quality management platform for support teams that makes giving feedback to agents easy and systematic.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic.
Link your help desk to Klaus, filter for conversations you want to review, rate the conversations and give feedback to your agents on how to improve their responses.
We bring all the data together so you could get an overview of agents' performance and understanding of their knowledge gaps.
Improve your CSAT and the quality of answers with Klaus's conversation review tool for internal feedback. We make giving feedback to agents easy and systematic.
Link your help desk to Klaus, filter...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly.
Simplisys is a leading cloud-based help desk software built to develop better customer relationships. Designed with an easy-to-use interface it enables organisations to exceed customer expectations by dealing with service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction and loyalty rates.
Simplisys is a leading cloud-based help desk software built to develop better customer relationships. Designed with an easy-to-use interface it enables organisations to exceed customer expectations...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
A cloud-based omnichannel customer support platform with 360-degree customer view.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all customer issues faster than ever. High efficiency, detailed reporting and always at the best prices! Discover Desk360 by starting a free trial today.
Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page....
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
eKMS helps your customers and agents quickly and intuitively find the information they need.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.
eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Flexible and powerful customer service software offering intuitive configuration, customizable automations, and rapid integration.
C2 ATOM is an integrated software for IT service management. It is designed for companies looking to provide quality support services. It is also an ITIL certified service center designed to improve your operational efficiency and automate all your incident, problem, and request management processes. The tool includes business rules and automated workflows, knowledge base, mailbox, notification and approval system, built-in service level agreements, configurable reports and dashboards.
C2 ATOM is an integrated software for IT service management. It is designed for companies looking to provide quality support services. It is also an ITIL certified service center designed to improve...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
iAdvize is a conversational platform that brings a profitable human touch to the digital experience at scale.
iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and artificial intelligence. We connect customers with experts available 24/7 via messaging.
iAdvize is a Gartner Cool Vendor certified platform that generates value for brands such as Disney, TUI, LOral, Nespresso. In 2019, a Forrester study proved that a 64% ROI can be achieved.
iAdvize is a conversational platform that allows more than 2,000 brands in 100 countries to bring a profitable human touch to the digital experience at scale, using a blend of human touch and...
Features
- Alerts / Escalation
- Live Chat
- Knowledge Base Management
- Self Service Portal
- Queue Management
- Performance Metrics
Customer Service Software Buyers Guide
Table of Contents
What is customer service software?
Customer service software is a ticketing system that documents, tracks, and resolves customer queries. It collates customer requests from multiple channels, such as phone, email, live chat, and social media, into a single portal so that agents can quickly and easily address the queries.
The software allows multiple agents to work on each ticket, making it easier for different departments to collaborate on solving the customer’s queries. The tool also provides detailed reports and insights into customer interactions, helping organizations assess the quality of their customer service.
The benefits of customer service software
Customer service software supports businesses in managing and maintaining a relationship with customers. The solution can help you realize the following benefits:
- Collate customer queries across multiple channels: Customer service software collates customer queries from multiple platforms into a single stream. Whether it’s a call to the helpline, an email to the support team, or a comment on your social media page, the tool generates a ticket for each customer query. These tickets get automatically added to the centralized stream, ensuring that no query is unaddressed.
- Reduce time that agents spend on each query: The software offers an easily searchable database for a quick reference. Agents can tag members of other teams or forward the ticket to the right team, directing the customer to the best resource. The standardized answers, easily editable templates, and the ability to simultaneously respond to multiple queries shortens the ticket resolution time.
- Increase customer satisfaction with faster issue resolution: The software lets users address each ticket as per priority and reduce the waiting time. It also organizes the ticket resolution workflow and allows agents to collaborate on tickets. This shortens the resolution cycle and improves customer satisfaction levels.
- Get insights into the team’s performance: Customer service software offers analytical capabilities, with customizable reports and dashboards, which provide insights into the performance of your support team. Find out the time your team takes to respond, how busy agents are on certain days of the week, and the frequent queries. This information can help you manage agents, improve their response time, and increase productivity.
Typical features of customer service software
- Knowledge base: Build and manage a centralized, searchable repository of information regarding frequent and previously asked queries as well as the responses.
- Support ticketing: Track interactions and autogenerate tickets for customer queries and service requests.
- Multichannel communication: Manage incoming and outgoing customer communication on multiple channels, including email, phone, live chat, and social media.
- Queue management: Manage the ticket queue to meet the team’s needs and monitor the wait time for incoming requests that haven’t been routed.
- Live chat: Chat with customers to resolve their queries in real time.
- Appointment management: Schedule and manage interactions with customers.
Considerations when purchasing customer service software
- The solution’s usability: A poor user experience (UX) is bad for business. The tool shouldn’t slow down agents and lengthen the response time. Therefore, before you purchase a solution, try it out and ensure that the UI/UX is not too complicated or messy for your agents. After all, they have to use it every day and should be happy doing it.
- Integration with existing third-party apps: While most software integrates with other third-party applications, check whether your preferred solution and/or pricing plan supports integration with the other solutions you use. After all, it can be wasteful and painful to find out after purchase that the software doesn’t support your applications.
- Omnichannel customer support: It allows you to centralize everything and make it easy to manage multiple communication channels. But not all businesses need to do it. If your customers are likely to reach out via chats or emails, choose a customer service solution that offers the option you need, so that you won’t have to pay for channels that aren’t being optimally utilized.
Relevant customer service software trends
- Chatbots to improve customer self-service: Vendors are using chatbots to resolve customer queries in real time without a ticket. The technology can simulate interactions like a human and resolve simple queries such as about working hours, contact info, and status update. It also recommends relevant sections from articles in the knowledge base—such as if a customer doesn’t know how to reset their password, the chatbot will direct them to a step-by-step description of the process. Businesses that use chatbots reported a 70% reduction in call, chat, and/or email queries.
- AI to increase the efficiency of agents: Customer service software providers are adopting artificial intelligence (AI) to make agents work smarter. Some are using it to automatically tag, categorize, and index tickets for easy reference, while others are using AI to determine customer distress levels and predict chat answers. AI can also recommend changes to existing articles based on how customers communicate their issues, making answers easier to find and understand in the future.